I am always extremely impressed by Mutrux’s services. But what really separates them from the competition is the kindness of the boss and all the workers. They are an incredibly friendly and helpful group that always goes the extra mile to please their customers. I had a flat late in the day yesterday and they were booked solid with appointments, but they didn’t turn me away. They were able to help fix my tire, which is great because I have a road trip planned for the weekend. And the older gentleman in the Navy hat, unfortunately I didn’t get his name, gave me a ride to my house because he didn’t want me to “have to walk in the rain”. I enjoyed talking with him about his life and our mutual appreciation of old country music. I can’t recommend Mutrux enough for their dedication, friendliness, professionalism, and quality of service. Keep it up, Mutrux!

Took my wifes car in for an inspection today. It worked fine - drove and started just fine prior to taking it in. But we come to pick it up and it doesnt start. Seems electrical as the dashboard doesnt light up - this is while its still sitting in their parking lot. They jumped her car and said to check with oreillys (where we recently bought her battery from 2 weeks ago). I turn the car off and try to restart it - nothing. I think it was just the anti-theft system was triggered so I just reset the battery - and it starts fine...However, I went inside and told them about the problem - asked what all they did during the inspection - and asked what we should do of we drive it off the lot and this issue comes back up and something more problematic seems to be going on. Seemed like a reasonable inquiry to me. I was immediately turned away - the person at the counter got defensive and asked me why I was telling them they were running a bad business - ultimately told me if something else happens take the battery back to oreillys.The car worked fine prior to taking it in. They took it into their shop - and it didnt start immediately after they inspected in. Logically, this suggests something happened during the inspection (to be clear - Im not saying something did happen - just that the situation made it seem as such). I dont think I was in the wrong to question them.But their defensiveness - and later we got a call on the phone asking us to take our car elsewhere for work - is a little concerning. This behavior, at the very least, may suggest an unwillingness to work with their customers and resolve issues of this sort if (and when) they arise.The car seems to be working fine now - and it seems like the issue was just the anti-theft system triggering. So this interaction could simply be chalked up to an unfortunate misunderstanding. But I think their response to the ordeal stands on its own.

I went in at 7 in the morning it was done by 3 that day for an oil change, and alternator checked and diagnosed. I didn’t get up sold any products or pushed things that don’t need fixing. A great level of customer service and professionalism from everyone I talked to. Oil change was a tad pricey but average as it can be for someone too busy (in my case, but laziness for most others) to change it themselves.I would recommend this to a friend for customer service alone. Thanks guys saved me a couple hours I didn’t have for myself.

I had to wear a mask to protect myself from gas attendant. Feel bad for all the other people they are probably spreading the virulant strain of virus to.Also I was waiting by my pump and a lady drove past me to other side and was waited on first. Bad customer service all around.

They didnt have a spot open for my timeframe but they were curtious over the phone.

I’ve been to mutrux several times for oil change, inspection, tire balance, etc and they’re always very nice but the prices are outrageous. $209 to replace my spark plugs on my ‘07 Corolla. When I arrived they could not give me an estimate on the service I wanted because “he isn’t a mechanic”. Well $150 in labor alone (my car was At the shop for less than three hours), and even more to turn off a light or something I never asked them to. The explanation of the price wasn’t very helpful over the phone. I also asked them to not roll down my window (it’s off track) and they did. I was recommended them by a friend and they’re close to my job but I will say I will not be returning. It sucks because I want to support small and local business but I well be taking my car elsewhere with more affordable, honest prices.

Called everywhere to find a mechanic that would be able to checkout my a car before I purchased it. When I called, they were obviously very busy, but they made it a priority to get me in time before I had to go to work. Wonderful customer service! Seems like a great family business with great teamwork. Great prices and wonderful service! Thank you!

This is the only auto shop that my husband and I will take our vehicles to while we live in Columbia. We have taken our vehicles to them multiple times and have never been disappointed. They are trustworthy, customer service oriented, and very knowledgeable. Best repair shop in Columbia by far!

Wonderful service. Fair prices. After having another place try and take total advantage of me it was wonderful to see there are still places that will charge you a fair price for what you need done. Highly recommend them!!

Important for a woman to find a place that takes care of your mechanical issues without any concerns with being taken advantage of financially or otherwise... Accommodating, courteous, honest service is what I experienced. Estimated cost was double what I was charged and was super impressed with the small town service I felt like I had received from this familys business. Highly recommend.

Nice folk. Straight forward job that was done on time as promised, no issues and no hassle. Good to support a local business as opposed to a big chain.

Ive used Mutrux many times for car repairs. They are honest and affordable.

Honest about what repairs or maintenance is necessary vs things that are optional. Prices are reasonable, time commitments are met, everyone is very friendly and courteous. A+++

Great service as usual tks

The shop manager, Ross, went above and beyond when I came in to pick up my vehicle right at closing time. My wife and daughters waited in the car while I picked up my truck. It was snowing, and suddenly their car died and wouldnt restart. Ross came out in the snow and got us all back on the road even though it was after their closing time by the time he finished. Superior costumer care!

Ross has been providing me stellar service since I moved here and Im glad I found him. I usually have a pretty good idea of what parts should cost and he always quotes right on the money. Fast and reliable and willing to work with you. I appreciate these guys so much.

Solid work! Ross and his crew are friendly, informative, and go above and beyond to get your vehicle in and fixed a.s.a.p. Weve been taking all of our family vehicles there for almost 10 years and have not had a complaint yet.

Ross Mutrux Automotive is a place to go for fair and courteous service. I felt taken care of in the way I needed to be, to trust that everything was going to be handled efficiently and at a reasonable cost. Ross has earned my business.

They are the best! We love privately owned places like this. My husband and I had a good time talking to Cindy and the guys. They got us in and out in no time.

AMAZING service!!!! Easy to schedule, quick turn around, friendly staff, effective work, willing to check weird noises just to see whats going on for no cost. WOULD DEFINITELY RECCOMMEND, the best auto shop Ive been to in town!

Ross is very professional and has always been excellent to work with. I use this shop a lot with my car dealership business and I have always been well taken care of. He gives great recommendations on the entire vehicle but let’s you decide what to do. Great place.

Very Impressed with their Honesty! Car wasnt starting, so I had it towed to their shop, and I was thinking it was the fuel pump or some type of injector causing the problems, but they said it was just bad gasoline. They could have easily told me they had to replace some fuel components like other shops in town, but they chose to be truthful and didnt take advantage of the situation. Will be going back to them for everything now. Its hard to find Good Honest Mechanics in todays society. Thanks Again Guys!

Friendly, reputable, trustworthy service. Ross and his crew are amazing and truly want to make sure you are traveling safely. This is the only repair shop in Columbia I recommend.

Honest, trustworthy, dependable, fast and efficient, and very friendly! My family has been taking our cars there for over 8 years and have never had a bad experience. The only place in Columbia that pumps your gas, checks your oil and tire pressure with a SMILE and great attitude.

The people here are amazing. They had closed the shop at 12 but I happened to call @5 min after and the owner himself said he would wait for me. He also didnt just pass it he gave me a list of things that down the road would need to be taken care of but he in NO way pressured me to have it done there. I always get my gas there, they are the only full service station I know of and I have NEVER encountered an employee that wasnt friendly and professional. Also, I know a number of people that go there because they dont tell you that you need a bunch of things and take advantage of people who have no mechanical no how. I will never go anywhere else or recommend another service/automotive station besides this one. Thank you all for your assistance you are all wonderful! Sincerely, Stephanie Dwyer

I went to Mutrux for my inspection required for getting my plates here. They wouldnt turn my inspection light off on my 2017 Passat because it has over 100,000 miles and Thats not a standard inspection, it will cost you a whole lot more, well have to talk about what all it entails so I declined and just got the $14 inspection but I would have also gotten an oil change or anything else I would need. I had two kids with me, am obviously from out of town, and I look sweet and adorably naive. Im unhappy that they tried to take advantage of me in this way. VW has scheduled services but the inspection light comes on for annual inspections only. Not some special, costly, lets-talk-about-it extra thing. They have 14 of my dollars because I didnt want to reschedule and haul the kids somewhere else, but I wont be back and do not recommend.

Ross, Robert, and the rest of the staff are reliable and honest.

If I could Give this place 0 stars I would!!!!!! The mechanic completely got over on me. Gave me the highest estimate in the Columbia area for a serpentine belt. Charged me an outstanding amount for a Diagnostic. They tried to pressure me into letting them do the service for me, but their prices are extremely expensive. They SUCK, I would recommend not ever giving them your business!!!!

Full service stations are rare and I appreciate this one! Dont forget to tip! Repair work is also friendly and good quality. Thanks!

Really good service! Very nice, conscientious and considerate people at every level of service (gas, auto repair). If we didnt have family friends who owned an auto shop, we would go to Mutrux for everything!

Good mechanics. Wont try to screw you over. Nice peopple

This place is a trustworthy place to take your car n get any services. Friendly n happy staff.

Shortly after moving to Columbia Missouri 9+ years ago, I found Mutrux Automotive on Rollins Road and have never gone anywhere else since when it comes to getting my cars worked on. From getting the DOTs safety inspection to major repairs, I do not feel comfortable letting anyone else do the work except Ross and his crew. They have a high level of integrity which is hard to find in mechanics.Recently I took my car in before a long road trip and Ross found some things that were important enough that they warranted being replaced immediately. Had he not told me before I went on my trip, I might have found myself in a very bad situation with a broken down car hundreds of mile away from home. Thank You Mutrux Automotive!

Great customer service. Full service, but if you are in a rush you can pump your own fuel. This is a petrol station that represents how Americashould be, local and relaxed.

The nicest, friendliest service in town! Fast and efficient. Just NICE people!

Honest, fair, friendly and good at what they do. What else is there? Finally I found a place that wont try to sell me an air filter every three months!

Ross is our family goto guy for vehicles that are new to us and ones that we have owned for years he always has time to shake your hand

Friendly, courteous and are honest when it comes to vehicle repair and what you NEED to do. If you have issues with your vehicle, or just need some gas..check out Mutrux Automotive! #LocalHeros

Very welcoming and good, honest and friendly. Treats folks like family.

I called to ask a rough estimate on having ball joints replaced for my vehicle. I was asked if it is ok for them to call me back, so I tell them that is ok. I wait 2 hours and dont hear a peep so I call them back. They told me Itll be $500 to replace the control arms on my car, when I told them I just want the ball joints he literally told me he wouldnt do it. Very Poor service!!

Best Customer Service in town! Brought my ‘13 Altima w/ 115K miles to get MVI inspection had recently experienced a slight hesitation when car accelerated from a standstill. Now my car runs like new. Thank you to Ross, Cindy and staff for always looking out for me and my vehicles health.

Friendly and fast service. The only full service gas station left in columbia

Extremely nice family. Always fair & honest.

Great reliable work at a fair price.

Gas pumped by attendant for same price as self service station. Helpful mechanics on site.

Most honest car repair in Columbia. Excellent..

They are so helpful and kind, I love Mutrux! They do great work and are very fair and reasonable.

These people are awesome!

Excellent full customer service!

Got it done quick and under the estimate.

The best customer service I have had at any business in YEARS!! Ross is great!!

Super friendly and efficient. Best service in town!

Granted, I dont let many people touch my vehicle, when they do Im looking for a knowledgable resource which I did not find here. Give them a go, but dont be surprised if disappointed.

Small 2 door shop with great service!

Great service!

Always there when we need them with fair prices and great results. If I have to take my car in, they are the place I bring it.

Worst customer service ever!!! After a review was made that they did not like they proceeded to contact the person who wrote the review on facebook harassing them!! DO NOT GO TO THIS PLACE!! Very unprofessional and I will scream it from the rooftop every chance I get!

Love the full service.

Great service Super nice people

Needed oil, it was cold, they were GREAT! Even had suckers for the kids and treats for the dog!!

Great reliable service and friendly staff

Ass holes.. The man i spoke to was rude he wouldnt even let me finish taking. He just interrupted me in the middle of speeking..

Cindy Mutrux is the best!!💙

All my automotive problems are taken there. I wouldnt go anywhere else.

Sold a car that needed the computer replaced and have an extra 100,000 miles than what he told me in the beginning.

I dont buy gas anywhere else.

Do not go here for anything other than gas. Horrible customer service. Would not do an inspection until three days later. Odd because they had three employees sitting around doing nothing!

Excellent service.

Lots of partds in stock

Local, honest, and friendly

Bad customer service

Perfection

They had nessie