Worst store ever. Girl who helped me was exceptionally abrupt and came across as rude. Asked her name and nobody would give it to me. Manager was all but invisible and would not get involved. First time I’ve had this experience at this store. I’ve always had good experiences with the guy workers in the past. I’ve never left bad reviews for any places I’ve been to in the past but this one really bothered me for some reason. She seemed flustered and unable to handle the 2 other customers in the store. There was no issue. Just her loud and abrupt voice and darting back and forth not giving appropriate time to each customer. It should have been a one and done. 5 minutes later parking lot was empty, so what’s the problem? She should be able to handle the public without being dismissive to any one of them.

Came here to get a shipping label printed out about a month ago, the women who helped me gave me it as a printed out piece of paper instead of the actual shipping label. I asked her if I could get the print out with the sticker label, but she told me that it was fine and that was all I needed and charged me for what I could’ve done myself at home. I paid the fee anyways since I always already there & when I brought my package to the post office they told me the bars couldn’t be read so whoever was going to handle my package would have to put the numbers in from the shipping label manually…because of this My refund process still hasn’t gone through yet & I really hope It doesn’t end up getting lost and I never get my money back. Won’t be using this UPS store again

Worst Service Ever !!!!! Just recently my package ended up “ damaged “ but before that was said to be under label being created, very suspicious and doesn’t seem like anyone wants to be bothered just want to be left be. Never will use this store again and hope people learn from this and other reviews of the negative feedback.

If I could give them a 0 I would terrible manager and service attitudes a 1, professionalism 1, I walk in to return 2 items they tell me I cannot there was an exchange of words, my wife walks in and they take the packages right away, then the lady starts giving me an attitude and expects me not to give one back,

Giving 3 stars out of 5 because of one aggressive employee there. Everyone else there is great. The girl with the brown curly hair (employee number 113727) is extremely rude and nasty. Just came in to drop off a package, and she was absolutely nasty for NO reason. Her tone and eye rolling, and they way she talks to customers is unacceptable. Especially considering I had everything packed up and ready to ship. Should have been an easy time and she made it so awful.

Was at the store the girl with the long curly hair was rude and aggressive, when I said something back to her to stick up for myself she told the other girl to throw me out of the store. DONT GO TO THIS STORE

Great customer service.friendly staff..the place is also very clean and well organized

I was told they wouldnt say anything this time but said I really shouldnt use the counter to pack up items to ship at this location. Seems weird because in Buffalo / Niagara region all UPS stores are for packing and shipping. At least they told me on my first visit because I usually bring a hundred or so packages every time I visit family. Anyway its a nice location but I would not recommend going to this one to ship anything if you need to use the counter. I guess they just want printing here. Not shipping business. If thats wrong they should just tell their employees to welcome any business. There is another location in the area hopefully they are happier to accept business for their stores. If not we can always use staples. I just always try to give the family owned locations business because I know they make a ton with all my packages.

Not only are the employees friendly and knowledgeable, but I feel very safe every time I have to go there to send a package. I have several online businesses, and I am there quite often.

Really nice staff:)

Nice people. Helped me send stuff to Canada for a nice price. Also Amazon returns are a breeze

I have used this store for the last 6 months and I have never met such nasty people. Unfriendly, rude and aggressive. Avoid this store at all costs if you are looking to have a nice day.

Alway use this location, friendly staff great customer service

This is one of the best ups stores in the area. The people here are really friendly and they seal your packages for no fee! In addition, there is a box of candy to handle your sweet needs.

I went to drop a package off and they wanted to charge me $2 to just tape my label on it. I said, Really, youre going to charge me $2 for a piece of tape? The girl said, Yes, thats our policy since November. I was the only one in the store, so its not even like I was interrupting anything. She let me leave with the package. So much for courtesy. Of course, they have the right to charge for whatever they want, but every place else Ive gone just does it for free as a courtesy. Just on principle, Ill use a different store from now on.

Had a po box there for almost 5 years. Never one problem, always very pleasant staff. They accept my large packages even though I only pay for a small box.

Wonderful! The young man behind the counter was smiling and polite and took my drop off package with smile. Best experience at a UPS store thus far.

Nice employees, quick with packages and always showing a smile.

These people are great .. So nice

The worst UPS store on the island. Terrible customer service.

Garbage service

Bad service and neglectful.

Amazing people !

Excellent service