Nicest people and the best ice cream and cookies around.....James

Highly disappointed in employees at this establishment! As soon as I told them who I was and what order I was here to pick up they said oh… I forgot! So obviously she rushed to put something together and after getting home to get ready got the birthday party it was not even what I ordered! Go to the other location for friendly service and helpful employees!

Rachel and Alexis got me a cake I needed really fast! It is beautiful and amazingly done, and they were both so kind and helpful!

MAJOR ELECTRICAL HAZARD that the owner has REFUSED to repair!!Our 3 kids, wife & I love this place and have been regulars for a long time. But last week we all went in & I touched the ice cream freezer and was shocked pretty hard!! I’ve been shocked numerous times, but this freezer has to be pulling some major amperage. When it hit me, I actually tripped the breaker because the girl was like, uugghh, it did the same thing to me just the other day. I asked if it had happened before & was told it was for sure not the first time. But was told the owner didn’t believe it was shocking anyone last time he had been told. Now I’m NOT MAD it hit me, I’m more concerned that it could’ve so easily be an exited little kid looking forward to a major sugar rush. So it’s been a solid week since last time visit. We went in just earlier today & first thing I asked was if it had been fixed. Embarrassingly, they told me the owner had told them “I’ll get to it when I get around to it”……..Absolutely NOT Acceptable!! Blatantly clear he is not concerned the least bit about his “locally owned” company or for the safety of anyone else. And this becomes even more obvious once you start looking around @ the current condition of the facility. Bathroom that’s been “out of order” for a LONG TIME, black fuzzy ceiling tiles, moldy bathroom floor tile & OLD decrepit bugs that haven’t been moved in months.

Excellent Staff, The Best Ice Cream! And amazing cookies!A++

I Love This Place So Much That I Drive All The Way From Little Rock Every Week To Get Me Some Cookies I Wish It Was One In Little Rock

Idk how they do it but the cookie cakes are amazing! Always soft and always fresh.

We ordered a cookie cake from this GAC. I preordered and prepaid 19 days in advance of my sons birthday. My husband called to see if the cookie cake was ready to be picked up. They could not find my order. After several back and forth calls and me sharing the email confirmation twice they said they could get it ready within an hour. We called back and asked will it be ready they said yes. The conversation turned heated. The owner basically told us we were in the wrong and canceled our order. The customer is never wrong. I paid for a service and didn’t receive the service. You wouldn’t have known I needed my order if I had not called. What would you have told me had I turned up at 130 like my confirmation said. But you know what your not going to ruin my sons 6th birthday a lovely baker in littler rock agreed to make the cookie cake with trains for $10 less. I hope your future customers don’t get treated as we did.

Not only was the ice cream in and of itself phenomenal, but the service was was even more extraordinary. Matthew was a very cordial and professional worker and made my experience overwhelming. I will now be a regular at Great American Cookie not only because of the deliciousness, but mostly because of gratitude of Matthew.

This is, without a doubt, the worst GAC location I have ever visited! I ordered a double doozie and the employee proceeded to pull out a tub of WALMART brand icing too make my cookie. It was a runny mess and tasted absolutely awful, nothing like the classic GAC icing. Will never visit this location again, would give zero stars if i could.

The best cookies and the customer service was awesome

One of my favorite places in Conway. I highly recommend them. Love their cookies.

We always get our birthday cookie cakes here! They always do an outstanding job!

People are always nice, but the cookies can be old and hard

Always fast & friendly service!

Cookies are good and always pretty fresh. Prices are on the high side.

What a great group of people!! Always have a smile and warm cookies ready ❤