Best Buy and Geek Squad are a rip off. They told me that it would cost me $200.00 to update my 2 computers, then $24.00 for anti-virus over 3 components. I said great and I handed the person $225.00 in cash. The cash was accepted, then the person said we still have to have your card to swipe for next year. 😒 Why do you need my card for NEXT YEAR when I paid you for a whole year? Stop trying to trick and scam people into being locked in so you can automatically hit their accounts and debit cards. They claim they will notify you 30 days in advance but why do I need to allow you to send me some arbitrary notification that I likely will not even see, so that you can reach in to my account and take my money. I spoke with the manager who claims that Its going to want a card as if it isnt a computer that they can override. Are times really that hard Best Buy? It is so bad that you need to be in the scamming business too??? Ridiculous, I will never take anything else to there or purchase there again. I try my best to avoid thieves and scammed, I certainly wont knowingly walk into a den of thieves and hand them my information.

So I came in to look for a new monitor. Went straight to the computer section and found what I needed. When I chose the one I wanted I approached the register in the computer department and saw that the guy working was having a conversation. Didnt want to be rude and interrupt so just waited. Didnt know if it was a customer he was talking to or a friend at first. The girl he was talking to said that he could go ahead and check me out and they can finish talking afterwards. He said, Actually, theres the actual check out up front. You can go up there to get rung up. Then proceeded to continue his conversation with this girl. Hearing a bit of the conversation at this point...it was just that a social conversation. Not a work related conversation. She even offered to step aside but the EMPLOYEE basically said no. I thought that was down right rude and almost left without purchasing anything. Only reason I did was because I needed it sooner rather than later. I wont be returning back to that location thats for sure. That was a rude thing to do and that probably should be handled. Who knows how many people he has said that to that made customers walk out without purchasing. Do better. 👎👎👎

I just got my new phone replacement in the mail and went to Best buy to switch my data over to the new one. Keisha the manager assisted me with the process and Im very grateful for her help. Excellent customer service 👍!

I recently purchased a television and washer and dryer from this location. We had set up delivery for Friday 9/24. The Television was delivered and set5 up as scheduled. we awaited the w & D .. no one called so we did and we were told that the driver had the incorrect address. Waited a few hours and we called to check on the status. I was then told that the truck had broken down and they were loading items onto another truck. We waited no delivery. I called store to speak with mngmt.. store doesnt take calls so Im speaking to someone in Panama who said they must schedule a call back from the store for 24-48 hours. Received no call, called again on Saturday rep says the same thing and schedules a call back... no call. Called Monday 9/27.. same scenario ... no call back... It is now wed. 9/29 And we have heard nothing from Best Buy. I have had a Card with them for about 7 years .. this will be the last time it will be used. I should have gone elsewhere with my business. The lack of customer service and communication has shown me that this is not the place to support. Management has completely dropped the ball on this one. If you can, stay clear of Best buy. They will give you the run around.

They got everything you need except for that one cord you need LOL. The workers don’t want to help you unless you’re buying a big ticket items and chances are you might know more about it or your kid might know more about it than they do. They always look at everybody as if they’re still in which I get it this day and time. But I always get the job down maybe I only get half of what I’m looking for in the website said it was there so the teammates don’t know where it’s at so I guess that’s my review

I love going into Best but, I just hate that their is a guy at the door asking you where you are going. I really felt rushed before even going in, and it also stopped me from buying other things. I wanted to buy more things but felt I would be in trouble if I stayed longer than needed. I will continue to go to this best buy because its clean and the people are super nice but I dont really like the best buy club security bouncer at the door, I feel like I have to show my best buy credit card before entering.

I went in Best Buy looking to buy a couple of electronics to upgrade my home entertainment system (sound bar and 4K DVD player). The first issue I had was most of their items prices were not marked. Then I couldnot find any one to help. When I did finally find someone, I was told I need go to front of store and schedule a time for assistance. I had already picked out a sound bar to purchase, but left store angry instead and not likely to ever return.

This best buy is but my go to best buy. Id rather travel to Gwinnett county where I get better service from people who care about its customers. For every question its a no. Over in snellville they are always trying to make every situation work for the betterment of the customer.

I had the best experience at this Best Buy in Conyers Georgia. I had the pleasure of working with Jerry when I came in to purchase a new laptop. Jerry asked many questions to find out what I was looking for in a laptop. I was extremely impressed on his knowledge of computers. Jerry thank you so much for your help. I would most definitely recommend Best Buy Conyers to my friends and family.

Check out was not great.. had to run to car an get wallet because their tap machine 2as not working an had to get back in line.. horrible

Went one day to find a refrigerator and on another day for a front loader washer and dryer found them both with no trouble at all and they even price matched them.. wonderful shopping with them they will also holeave them till were ready for delivery. Thanks Best Buy!

How do you forget to schedule Geek Squad Techs for an entire day. And then you dont call the appointments to tell them. The manager was nice and polite when explaining this issue to us, however I never received a call back from the Geek Squad team to fix my computer and I feel like more could/should have been done.

They have everything u need in electronics and appliances. The staff is pretty cool. I havent had any problems at this location. Always clean and short wait times for assistance.

Excellent customer service!! They was very nice!! Great job Best Buy’s guys

Its a big box eletronics store.... what more can you expect. I do give the company props for the handling of the sales for next gen consoles

The customer service was very superb!! The sales representative and I had so much in common. She and I love Game of Thrones. We talk for over 30 minutes. She was very helpful and professional and got my order just right. Thank you Best Buy!!

They have a system where when you walk in you are planced in a queue if you need to be helped. Then someone will call ur phone and come over to help.

I was greeted as I walked in, I was picking up my purchase, I also went to Geek Squad for a problem with my Screen protector, he was of No help at all, this was the Conyers location. Then as approached 2 young women, the young ladys name was Nyomie, she was awesome she knew her job and she helped me. Her customer service was good, she also put my new screen protector on for me after I paid for the service. Please acknowledge her for great Customer Service.

Slow. Slow. Slow. Salesperson was sweaty and his hair was not clean. He hurt his finger carrying the box and did not offer any assistance for me to take it to my vehicle other than be careful, its heavy.

Help full service but like everyone else theyre short handed so you have to search for help

Great customer service from everyone i ran into starting at the entrance, cashier explained everything and the deals i got were awesome 😄

Ordered some appliances from Best Buy on Conyers, Georgia and never received the appliances on the day as promised due to the store representatives fault. We then went into the store to speak with a member of management and immediately another representative gave us an attitude. If you all keep the customer service up like this people will bypass you and shop elsewhere! Very disappointing!

I love best buy! Lots of cool electronics for cheap prices!

Not impressed with a certain arrogant, young white male sales rep. Not impressed with this store overall.

Great job on service. Ordering was prompt and THEN they handed order over to Post Office. Took package over a week from Birmingham to Atlanta. Probably would have gone faster if a store pickup. Best Buy does not do updates on deliveries.

I had a issue and the manager took care of it without any static or stress for me.

No gopro 7 only 8 and 9 no gopro accessories only 8 and 9 accessories so if you want the most expensive product then this is the place for you

Great store and the workers as friendly as ever.

Took our work computer to Best Buy and spoke to Sales person in Geek Squad. Told him the problem. He examined the computer and told us one side was broken/damaged. Instead of buying a new computer, he gave us the option of purchasing a hub and using it on the other side of our computer to plug in the head set, the mouse, and the keypad. When we got home, we used the hub and plugged in everything and everything worked just fine. Geek Squad really know their stuff! Great experience from the time we walked into the store, everyone was courteous and very helpful.

So much of everything I love everywhere.. and with a staff that isknowledgeable and caring. An answer for every question

Great prices n great service. I recommended

My tv deal was the best...DJ kahled style bihh

Took my name to assist me but Noone ever assisted me. The store was quite empty. After 15 minutes I left.

Other than the very helpful members who helped me today, Antonio and Shane, this Best Buy is so awful! I got my phone screen fixed here and got it back broken so they had to give me a whole new phone which took a lot of time and an extreme inconvenience. Then I got my laptop repaired and it was sent back to me BROKEN! For the second time I’ve been extremely let down and disappointed by their service and quality of repairs. This is unacceptable don’t go here to get your technology fixed because you’ll just get it back broken for a huge ticket price.DO NOT COME HERE TO GET YOUR TECHNOLOGY FIXED!!!

The Best Customer Service I Have Ever Received From BBY.The Car Side Delivery Is The Best Thing Since 1 Hour Store Pick Up. They are pretty Quick With It.The Managers Are Always Going Above And Beyond To Assist

Helpful as usual. They would not come down on a price on a open box item. Had to travel to another store to get the same product brand new priced lower then their open box smh.I get it company policy. Im not mad

Went today to buy a truly unlocked iPhone. Only place Ive been able to find in the past month that was able to help me with what I was looking for. Jerry was top-notch. 10 out of 10 would agree best person for the most difficult questions when it comes to understanding GSM CDMA and anything else in his field.

Either this store is a rip off or Amazon is trying to run these guys out of business? I go in Best Buy for a life proof phone case. Price is 89 dollars and I’m fine with that but I checked Amazon and the price was 44 dollars brand new!!! I quickly clicked to purchase and calmly headed for the exit. I felt like I stole something.

Great customer service.. the welcome crew at the front of the store displayed great customer service and helped me when I could not find what I was looking for. Great service from the check-out cashiers and the curbside pick up people. The Geek Squad was also outstanding. Helped me with my screen protector on the iPad.

Wait times can be a bit long for service, but otherwise I have good experiences and the prices are pretty good.

Although the young man who helped us was a good example of customer service, I felt like I was in a communist country with check a point at the entrance that included militant mask police. I was there with my wife, who was interested in a particular item. I wont go back. I spent some time in a Russian country with KGB presence and this felt like that. Bad business!! )-;

Yes Best Buy is still going strong after many years..The associates are always ready to assist in any way and they will stay with You, until Your ever need is met. Thanks Best Buy stay ON TOP.

Not to pleased with this company! We have our soldiers fighting for our freedom, and you cant give military discounts! How sad is that, you wouldve had sold a desk top and laptop 2 of the newest editions, if youd had military discounts! You made my son upset! He wanted to buy his mommy a desk top computer and get him a new Mac laptop! Im disappointed in how you treat those whom have fought for your freedom! Shame On You!!! You lost out on 2 major deals! He just arrived home from Kuwait being there for 2 years! Least you can do is give him a good deal on those computers!

Awesome service from Antonio! He was very knowledgeable!

I waited forever and left. Whose ever bright idea it was to make the customer walk back to the front to sign up for assistance with an item in the store and then eventually leave because no one shows up? Needs to head back to the drawing board on this one. That is all

I ordered a firestick and picked curbside pickup! He came outside very quickly and put my item in the truck! He was very professional and pleasant! Thank you guys!

Excellent. The staff helped me out on getting what power cords I needed for my lg and galaxy ear buds. One staff even went into the warehouse to searched for my plug ins for my outlets. Will go back to them.

It really depend on the crew, sometimes you go here and get really helpful people. But the last couple times going the service was mediocre. It seemed like the crews working was more into talking and joking with themselves than they did providing customer service.

The Service Technician was most helpful. knowledgeable and very personable. I was a walk on, he asked if I needed help and proceeded to listen to me and readily begin to service my device. I am most appreciative, I really needed to access a certain program later this evening. His name was Antonio.

Always get great service here, and theres always something you might want on sale so Im definitely a fan of this Best Buy

The customer service is stellar. The gentleman at the front very friendly. Limmon the gentleman who sold us the laptop was extremely knowledgeable. My husband is a computer programmer needless to say a know it all. Limmon was able to answer all of his questions thoroughly. After buying computers and laptops for over 30 years this was by far the best experience we have ever had. Kudos to your company for hiring friendly and a knowledgeable staff!!

I was in and out within 15 minutes. Great experience

After my horrible experience at the Southlake location this was a breath of fresh air. Davina was my sales person and was the best. She had answers to all my questions and was very friendly. This location will now be my store.

Never will i go to this location again, cost me 200 bucks

I have never received good service at this location. The employees always looked confused or disengaged and no one likes to actually help you with product purchases. I like to ask questions if I’m not familiar with a product and the employees do not seem to be educated on the inventory or they just don’t care. I also think I got a lemon product. I purchased a very expensive brand-new (not refurbished) electronic device and six months later, it died—literally. Never again will I buy anything other than office supplies from here. You have been warned.

Always very helpful. Good variety of products

Very helpful staff. Know their stuff.

I searched 3 days for a freezer to replace my old one. All the major outlets. Either they did not have in stock and could not order or couldnt deliver or take old one away. Best Buy ordered just what I wanted to be delivered in 2 days at no cost to set up, and only $25 charge to dispose of my old larger chest freezer. Completely satisfied.

Online store pickup order was processed in 10 mins!! From order to pickup. Fastest i have ever experienced in my life. Very fast and friendly service at store as well. Very much recommended verses another well known store pickup leader. Wont say Wal..., lol. If i can get it here, my business will always be here.

Staff was helpful and very professional.

Even with Covid the store is still great customer service is impeccable impeccable

Bad bad bad bad bad service I give you all a one and thats been polite

Best place to visit for your computer and electronics needs. Excellent services and friendly staffs.

It is a one stop shop pretty much. Everyone is customer driven. Our specialist for Sprint was Jerry and he did an outstanding job helping us. He went way above what is required as far as customer service goes. I even went to his boss to let him know what an outstanding job he did.

Got a new cellphone and Jerry was great. Answered all of my questions when AT&T didnt even want to help me. Very appreciative of Jerry going above and beyond to help a customer he had never seen before. I had been using the at&t store up the road for about 10 years and Ill never go back. Thanks again Jerry!

The curbside delivery process failed completely but the service was courteous and the price and availability of what I needed was most important.

Really great with keeping on the covid rules & really great with helping customers

Very helpful in helping find the right face cream.

Loved the curbside pickup. Fast and friendly. Shay was awesome, friendly, polite and efficient!!!

Ok, check this: Im trying to buy a gopro and a bunch of accessories at best buy. Its in a locked cabinet, so I look for an employee. There are none.I dont mean I cant find one, I mean THERE. ARE. NONE.I go to customer service, you have to literally put in your name and phone number so they can text you when they have someone to help you.Sad day when the accountants have taken over. DO NOT tell me this is covid mitigation; its pure cheapness while people are somewhat forgiving.

After arriving i was immediately met by a staff member, she was extremely pleasant. It only took her a few minutes to retrieve my items, she asked me where I wanted the bag and placed it for me. This was truly a contact free experience.

Im found some great deals !!

This store does not have much for my needs. I am a photographer and I sometime need something in an emergency, On line it says they have it at that store but when i went there, they dintt have nothing.

Best Buy is indeed the Best Buy fully stocked associates there to help and are product knowledgeable..But there is a lady asking for money for 3 children @ exit 82 off 1-20 really making Conyers business district look very bad bad bad. This can hurt the businesses in the area. Stop it for it gets worse.

Awesome experience! As soon as we stepped in the door, we were greeted with smiles. Alison assisted us and she was very knowledgeable and friendly. What we wanted was sold out, but well definitely be going back.

Best Buy is great 👍. Not only are they personable, but kind and helpful and thorough. I will keep going back. 🤗

Helpful staff. Even acknowledged his limited knowledge of my query, but pointed me to the correct store to find what I needed.

All the tech stuff we expect. Great pick up and staff exp

Clean store with a lot of empty shelves tends to be busy when I was there a couple times... I got what I needed ...

People were nice in the store

I love the way they are handling the Covid and the Christmas shopping experience..you come in and there is someone to assist you and direct you to the area to be helped and within minutes someone greet you to service your need...Way to go Best buy, good customer service care......

Great employees-- We were greeted by store employees upon entering and departed the store. We were also asked if we needed any help while we were checking out the prices in the electronics department. Best Buy has excellent customer service.

I tagged along with a friend who was buying a printer. We found what she wanted, got it, checked out. We came home, I set up the printer for her & it is working fine.

They need way more help. Waited almost an hour for help purchasing a laptop that I still didnt get!

Customer service was good and the price was affordable

Love the service associate queue system.

The Best Buy service member was incrediblely helpful and extremely knowledgeable of the product that I was looking for and needed. As an added bonus, he had a few good jokes. But he was able to conclude our interaction, by checking me out as well. This was awesome as I didnt need to join any line as per their usual practice.

Happy

I gave a 1 star because thats all I could give to respond. I went in to get a DVD. I wondered around to find someone to help. I came across a gal that was helping another customer. She asked me if I needed something. I told her I just needed someone to look up a dvd. She told me that there was a queue line and I needed to sign up in the front of the store. I will no longer give my business to worst loss of purchase. It would have taken 2 minutes to look up what I wanted. Ridiculous!

Received excellent customer service. I came in for a laptop (art) and car radio system. The rep that assisted was extremely knowledgeable and provided many recommendations. He went above and beyond and I will definitely come back.

This is one of the best stores I have ever made a purchase at. Customer service is at a all time high here. The guy that helped me showed me this great deal. I purchase items here a lot. So check out Conyers, Ga Best Buy soon!!!

Ben provided outstanding customer service with helping me make my Samsung tablet purchase.

My second favorite go to place in Conyers! They always have items in stock and associates are always helpful i.e. when you can find one. Store is clean, and online purchasing and 1hr in-store pick up are easy. Returns are a breeze too.

I was researching potential purchases. Linnon was patient and knowledgeable.

Too long of a wait to get service to price check an item. A 20 minute wait so we just left. The store was not filled in any way. It was after 6 on memorial day.

I was offered assistance as I walked in the door..great customer service.

This Best Buy is among the best. Good service, great products and helpful support is all here.

Still great customer service. Might have to wait a few minutes, but the customer service is still going to take care of you, until your final sale is in the bag and walking you to the door.

The wait time for help was not long at all. The host was very knowledgeable about the product that I was interested in.

Sold a product you couldnt get help for.