Great customer service. Bobby was very knowledgeable about the vehicle and the process. He had me in and out. I highly recommend his services for anyone looking for personal or commercial auto.

The owner, Bobby is great to work with. Hes honest and will work with anyone to get them in a vehicle. There are a good selection of vehicles to choose from and the cash prices are amazing! If you do find yourself having to finance a vehicle, he works with you to get the payments you want - of course it also depends on your credit and downpayment. I noticed some issues with my vehicle after purchase and Bobby didnt hesitate to fix what was wrong. The warranty he gives on the vehicle is great and gives you more than enough time to notice what could be wrong so you can bring it back to him to have it fixed while in warranty. There were issues with the title b/c of Covid, but when I notified Bobby I couldnt get my tag, he immediately corrected the problem. Id definitely purchase another vehicle from 5Starr and would recommend anyone else looking for an affordable vehicle to do so too!

Great people to deal with !!!! Highly recommended for your auto purchases !!!! Will work with anyone, go see them immediately if in search of a new vehicle !

Man this man leased me a raggidy truck. Wouldnt fix it, worn down tires. Check engine light was on. Interior dirty. All his cars are worthless. Dont lease from him

Love this place good wood

Bait and Switch: A bait and switch occurs when a consumer responds to an advertisement or sales pitch, attempts to make a purchase, and the salesperson disparages or puts down the merchandise in an effort to get the consumer to purchase a different, often more costly, item. A bait and switch can also occur when an advertised item is actually not available or if a salesperson refuses to sell the customer the requested product.I Siearra Mathis have been the victim of auto dealer fraud by 5 Starr Auto (a deceptive business practice) by way of misrepresentation. 5 Starr Auto at 1936 Iris Dr SW #2A, Conyers, GA 30094 emailed me 3 days later that a debit transaction was pending due to their receptionist entering in the wrong zip code.I usually do the payments online and was already there for another maintenance issue so I proceeded with the transaction. I received a receipt that the transaction was approved. When I saw the email I called the unprofessional owner Bobby Johnson the next day he was rude and belligerent when I told him that he had the dates wrong & I wasnt about to pay another payment because that payment I received a receipt for didnt go through. I had been up to 5 Starr Auto almost every week since I obtained the car in April. When I notified the bank on 7/12/18 of the mishap of the pending transaction. The bank told me to allow 24-48 hours for any funds to be deposited back on the card. The next afternoon, Less than 24 hours of being followed by a Cadillac STS/CTS and Informed of the companys negligence of payment processing 5 Starr Auto repossessed the vehicle while I was at the park walking my dog.They was such in a hurry they ran over my dog bowl. I would have turned the vehicle in opposed to being stuck on Arcadia Mountain with no cellphone, money or items to get home. I had to walk with my dog in the rain back to Conyers until someone stopped& gave us a lift because not everyone is pit bull friendly.Conducting business with 5 Starr Auto in Conyers, GA I only suffered a financial loss. I trusted them, to trade in my Good 97 Honda Accord & put $1100 down on a poor condition 06 Nissan Altima that was repossessed. The vehicle had multiple mechanical and several cosmetic issues in a as is state. At the time of hardship, I took the chance thinking it was company that believes that slogan posted saying Nobody Walks. They acquired the money from the finance company, took my money, my vehicle and the financed vehicle too. Where does the customer benefit in this unprofessional transaction? They didnt offer payment option, assistance or alternate methods of addressing the issue.While in my possession, I made several trips for maintenance repairs that were unable to address multiple times. I should have known that when I got the vehicle it wasnt clean, only had one speaker and the check engine light was on and the receptionist Mike gave me $5 to put in the gas tank the day I started to finance the vehicle.I had the car over 45 days and still couldnt get a tag due to the car not able to pass emissions.After being denied a transaction after the receipt confirmed the purchase. I spoke with Bobby Johnson on 7/12/18 and he stated it was pending. Any debit takes between 24-48 hours depending on the financial institution. 5 Starr Auto is a SCAM. They Repossessed the car 7/13/18 and illegally possessed my belongings when it was an agreement. I realized that I visited the Department of Tag & Title multiple times within the 45 days & was unable to transfer or issue a tag because the title paperwork was incomplete. They repossessed the vehicle the day before the temporary dealer plate is set to expire. I dont know if the title came back in my name, was there ever a title for the vehicle & how come the car couldnt get a tag? The unethical & disgusting way Bobby Johnson does busines is as a fraudulent used auto dealership.

My experience here in the beginning was great. They cooperated with me and made sure I had everything I needed. But now I have been coming to this shop week after week after week because of several problems to the car. This has been going on for so long because they always tell me to come back another day, or my car spends hours a day there for them to not even touch the car. At this point I’m just so fed up and is trying to keep my cool! Would not recommend purchasing from here. Even tho I am grateful for the car but the people are very unprofessional.

By far the best experience I have ever had when purchasing a vehicle.. could not be more pleased with the service and kindness we received from the minute we stepped In the door! Purchased a car for my 16 year old daughter and she is one happy girl right now! Thanks 5 Star Auto for a great experience! (Ask for Mike)👍

Have been dealing with this business for the past 12 years, they are the best, treated like family.

This place is great! I have purchased every car I own from them since 2006. They service every car I own as well. They have done everything from engine changes to transmission rebuilds to window regulators. They can handle all your automobile needs. Ive sent my entire family to them and they continue to take care of them too. The owner is a fair businessman.

Fair prices & knowledgeable mechanics. Small, no frills, mom and pop joint. Dont be fooled by the appearance these guys know cars and fixed stuff other mechanics couldnt figure out.

This establishment is a scam. You want to respond to my review so bad that your response barely makes sense. You a whole liar and Im not going back and forth. Your establishments growth will show if you do good business or not.

5 Starr auto is more than just a car lot.i feel like I e known the Johnsons forever.they have went over and above winning my respect.you wont find a better family running a family business.the mom and pop says are not over in america.thank you lord for the Johnsons and 5 star auto

Not cheap nor helpful

Today is the day I get me another car!!! I love 5 Starr Auto and their entire team!!! This will be my 3rd car with them. Great customer service and great care for your car...theyll do their best to work with you!! I highly recommend them if youd in the business for a new used car!!! Ask for Mike or Bobby and tell them I sent you!!!!

Best customer service, honest sales, spares nothing to get you in a car. They worked with us, found financing, and set us up in the most comfortable and affordable vehicle Ive ever owned!

I had a check engine light on my Lexus GS 300 and brought it to 5 Star. They were able to fix my car the same day. Their price was much better of a price than the Lexus/Toyota dealership. Highly recommended!

Terrible place to purchase a car! Janky janky. Run!

Always goes above and beyond to ensure that I have a safe and reliable vehicle. Bobby stands behind his word and delivers good customer service.

Do NOT buy a car from 5 Starr. If I could give them no stars I would as well.Theyve had good reviews from 1-2 yrs ago but NOW they are very bad communicators (they dont call you back, you always have to call them when corresponding), very bad customer service (will blame you for car issues), etc. Things started off great until I had to keep taking car back for issues to be replaced only to discover they werent fixing them or seemingly, to me, creating more issues to try & get more money out of me. Bump that!! They are a bunch of low life thieves & crooks who will only discover that karma is REAL!!

Terrible place to get a car. Two months ago I bought a 2010 Nissan Versa and even though Mike promised to report to the credit bureau..he promised there would be no problem with getting my tag and he also promised there is nothing wrong with the car.Come to find out my lug nuts were loose on the driver side wheel. I had NO brakes. I still do not have my tag for my vehicle. Nothing had been reported to my credit and I am at the place right now dealing with the fact that my axel just came off my car going 45 MPH down the road. They are rude, and when you call about an emergency they tell you they can not help you and that no one is in the building. The lady on the phone told me no one was in the building to fix my car...then proceeds to put me on hold just to tell me that someone told her to tell me that they’re not at work. I would NOT recommend!!!

I bought a dependable car from this lot. Nice staff. Id trust them to make another purchase!

I bought my car from 5 Starr Auto. Bobby really works with you even when you dont have the best credit or alot of money down. He made me feel like no matter what he would find a way to make sure that I was riding in the car that I chose. The staff was friendly and made me feel like family. I was not aware that this dealership was there but I am glad that I did. Thank you Bobby for helping me and my family. You are a good dude!

Yes I bought a Nissan Altima and it has been the best. I will be sending all my people to 5 starr 🤞🏽👌

Completely terrible customer service

I worked with Bobby Johnson when I bought my 2005 BMW 645. He special ordered it for me and it was exactly the way I wanted it. The staff at the the shop was great to work with, most of all I felt they handled the transaction honestly. I will be back to buy my future cars here.

Very accommodating, friendly, flexible and reasonably priced. Ill keep bringing my car back to them, and my truck, too! A++!

If I could give no stars I would! I put $4,000 down on a car that I was in desperate need for and not even had for three months and the car ran hot, a tire blew and I had no spar that actually fit and they didn’t put oil back into the car once they “changed” it! I call to let them know I was going to be a little late on my payment an got a response “oh that’s fine just make sure to pay such a such time/day!” Ok no big deal but the next two days I was at my mothers and they snatched it from her front yard without even telling me or anything! Very poor management and very rude employees! Stay far away from this place! Scam artist to the max!

VERY VERY BAD COMMUNICATE!!!Guy took my information told me he would call me back, still waiting.... Im a very fair person a phone saying sorry we cant do anything... But Thank God i didnt because i got a NEW CAR for the same price as the were trying to sell me...

Bobby is very personable to work with. This is someone who truly works hard towards pleasing his customers. Thank you Bobby.

These are the WORST people to buy a car from... they don’t fix anything but of course they expect payments on time.... car was sent for repo after one day of being late on note...

I have purchased 2 vehicles through Bobby Johnson and 5 star auto and I have been satisfied on both occasions. Mr. Johnson is very knowledgeable about cars and he is a straight shooter when asked about various makes and models.

WORST EXPERIENCE EVER. Horrible service and vandalized our property and taking vehicle out driveway without a tow truck!!!!

Mike is great!! Got a great deal and made sure we were taken care of

I purchased a 2005 Chevrolet equinox from them. P.O.S. from the test drive. I put it on layaway in the hopes when i came back some if the things I had suggested after the test drive mightve been taken care of. HELL NO! I had suggested a coolant flush it looked in need of. That comes back later.😉With all of the shaking in the front i suggested $80 for inner and outer tie rod ends after all there were brand new tires on it. Hell No after 4 days it overheats they charge me for a water pump. 3 days later the thermostat . By that time Bobby says Anymore issues out of this vehicle were going to have get you in something else 2 weeks later OVERHEATS AGAIN! But, yet they want to blame me for driving the vehicle. WASNT THAT WHAT I PURCHASED IT FOR? No instead o get put in this Janky loaner with check engine lights on, transmission issues, no AC. Well maybe if they had started with the coolant flush it wouldnt have cost them a used engine. While the front end continues to rattle with it being an AWD vehicle those should have been addressed immediately. Nope both rear cv axles went. But no loaner after that. Tropical storm Irma my fuel gets messed up because of salt water. HALLELUJAH IM FREE OUT DONE NO MORE HEADACHE!5 start auto is owned and ran by a bunch of theives and crackhead and Melanie Wallace the biggest 1 she kept stealing from another repair shop in Conyers she was at.Also, as a matter of fact I never went to jail. I used that money to rent a reliable car for my vacation! Accommodating? More like prowling around my house to take off with that raggedy P.O.S on a Wednesday afternoon just to look foolish when I show up with the cash to drive away with that rattling, raggedy P.O.S! So, for you not to get the insurance check from me; good reason for that my agent told me to cash it and use it to get something RELIABLE to drive. Why pay for something that sitting in your shop full of crack heads and still pay for it. SMFH NOPE

Terrible place to get a car. They gave me a broke down nissan Altima. The engine had several problems, I had to replace the battery, the car smelled of cigarettes, and the mechanics on the lot clearly cant fix a damn thing for the cars they have on the lot. Do not go here for a vehicle 💯 😤😠👎👎

Someone recommended this place to me but it wasn’t what I thought. Disappointing.

Excellent place to buy a car and have it serviced

Do not Buy a car from these people, they are scam artists and will sell you a car that looks good from the outside but internally the car is destroyed.

Needed repairs done in short period of time. Delivered great service keeping their word.

Please avoid this place. I got an 06 Kia Sorento from them. On the 31st of August the same day I got the suv went to put gas in it and the gas came right back out the car got all over my feet and pants. Called them right then they say bring it Thursday and we’ll fix it. That’s not including it had two really bad tires on it. Go back Thursday the tire machine down so I was told to come back Saturday. Go back Saturday they put the tires on but say they replaced the sensor in the gas tank because that was the problem. Lie the gas was still coming out of the car. I ended up losing my job that Sunday called to let them know that I was gone be late making the payment. Oh the bank won’t wait. Who is the bank? No one wants to give that answer!!!! Cause i wanted to speak with them. No Bobby tells me it’s ok to bring my suv Saturday and come bring the whole pick up payment Tuesday and pick my car back up. LIES LIES LIES!!!! Taneshia kept texting and sending emails. The whole time no one noted my account called yesterday and mike tells me I’m noting your account and I’ll see you Saturday. Not true they came and took my suv last night. They are very unprofessional and unorganized they are out to hurt people not to help. They act like people don’t run into hard times. Be very cautious about this place for 1250 all together on a 06 is crazy anyways. That’s my own fault tho

Cheap but good work. Very nice atmospheric

When everyone else told me no, 5Starr Auto made it possible. I love my new car!

Theyre awesome I love doing business with them

Great mechanic there did great job

I can in to talk to the people about a van. The guy was rude as heck. In stead of telling me we dont have any vans but in stead he he tells me to fill out a large packet and bring it back. Why would I put all my personal info on file with them when they dont even have a van.

Please dont waste your time its a trashy place cars are not worth what they are asking

Love this place always happy with the service

Dont buy from them, very unprofessional.

They sold me a car which had misrepresentation of the correct mileage which is odometer fruad

Owner, salesman very unprofessional. Smoke alot.

These guys are fantastic! Mike and Bobby always are more than happy to help us out.

More like 1 Starr Auto.

Love my car

Great service, timely fashion.

People r rude and dont care about u

Horrible experience..maybe theyre better at selling cars than they are at fixing them.

Great place

Cool decor

Great place

Liars and cheats complete bs

Frund anything and everything i needed

DONT BUY HERE

Great Customer Service

Very friendly and professional.

Ripoffs ... Very unprofessional

Good people

Great

Decent service

Customer Service lacked