I had a scheduled appointment for service so when I arrived and gave my name the attendant couldnt find the appointment. I was sent next door to the parts service area. The mechanic there was able to find my appointment and told me that is was with at the Quick Lube. He also told me about the that there was some recalls that should be addressed soon. I thanked him with back to Quick Lube, the attendant eventually was able to find my appointment. What was supposed to be a hour appointment took about a hour and a half which Im not complaining about. My complaint is that they were supposed to have done a service check on my car which should have revealed that there recalls that needed to be addressed and informed me of them. I was told that my car was okay, not was wrong.

These folks are genuine and will be honest about what needs doing when it comes to your vehicle. Wes is always the guy I talk to when I come in and the guys that work on my car always do a great job.

The service was fairly quick on a Wednesday afternoon. Most of the service associates are nice, professional and knowledgeable. The atmosphere is friendly. However, I would appreciate if the technicians would wear gloves when bringing the vehicle back. There were oily prints all over the driver door area, the interior door handle area and steering wheel. I just had the truck washed that morning, so the oily prints were very noticeable. Additionally, the customer waiting area is horrible compared to other dealerships. I have a Honda and a Mercedes. Those dealerships have gone a long ways to improve the customer waiting experience. So if I spend nearly 50K for a Ford...I should not have to go to the main lobby coffee area to get sugar, which had no coffee made, then go back to the service dept area to get hot coffee that was made after a customer requested. Also, there is a mini fridge with nothing in it...should it have bottled water or something? How about a water dispenser? Spend a few dollars to improve the customer waiting experience. Ford vehicles are just as expensive as other vehicles these days. This isnt 1990. You dont have to wait until you build a new store to do that. Also, I noticed a staff member in a wheelchair ♿. It seemed challenging for him to enter the glass door from the drive-thru bay into the service & parts area. His job obviously requires him to go thru that door countless times a day. The owner/GM should spend some money to get a handicap accessible door that he can push a button or either have a sliding door. Thanks. I commend the staff for their hard work in this difficult time!

Friendly atmosphere. Wait time is not so great (2+ hrs for an oil change) but trying to be patient.

Best service Ive ever received! The technician Dom went over routine maintenance with me. He was the best, talked to me so I understood everything I needed to do to keep my Jeep in pristine condition. Ill always bring my vehicle here!

I like how they are not pushy when it comes to needing extra work done for your car.

As always, awesome pleasent attendants. Not pushy but extremely honest. Always leaving you in full control of the decision to make choices for your vehicle. My vehicle was seen, 60K seviced and returned in less than a hour. Brittany was consistent as she gave extremely great customer service to those she assisted. I watched her in action! 😉 Always going the extra mile. Thank you Brittany and the entire crew at Courtesy Ford for keeping my vehicle running and ensuring that transportation isnt on of the things that have to think about during my extremely busy day. Happy Holidays!

I made an appointment for a oil change at 9 they did not pull my truck back until 10 I asked the associate what was the point of making an appointment if I had to wait so long I was told their was no one here in the truck department took 1hr 40 mins did not receive an apology or a thank you . I bought the truck from them they gave me 3 free oil changes maybe that had something to do with it

I have my favorite mechanic always services me well Im in and out

Short staffed and according to what little staff was present its on on going long term issue. 3 hours for an oil change. Nothing quick about this quick lane. Wont return.

Total gatbage place so very slow took 3 days to to oil change

Waiting for 2hours for oil change is ridiculous!

What a refreshingly positive experience. Courtesy Ford has earned a customer for life. From the moment I met with Joe, I knew this would be different. I dread car shopping. Joe was pleasant, helpful, and introduced me to the car I always needed. Then things just keep getting better. Ray in finance was so very helpful. He went above and beyond to answer every single question I had with patience and sincerity. I could not have asked for a better car buying experience.

Ridiculously overpriced for service.

Very good service 👏. Friendly staff. Great job.

Great service

Nice people working there but they do sloppy work. Have bought 2 sets of tires from them and on both occasions they have sold me bad tires. Their technicians have been unable to balance them correctly too, so they either don’t know what they’re doing or the shop doesn’t calibrate their equipment. Buyer beware!

Customer service continue to improve I surely appreciate it

Came in for an oil change,been here over an hour and no one can give an update and several people came in after and have already been serviced and gone

Great service

I was mailed a recall letter to have an issue with my truck corrected. Upon calling in to schedule my appointment, service representitive Jen was quick to make these arrangements. The visit to have the recall service completed was handled by Jen as well. She very efficient in getting my truck in and was informative with the service work they were performing. She directed me to the comfort of the waiting area and was quick to notify me when the work was completed. I was very satisfied with the great customer service and experience at Courtesy Ford on this visit.

I worked with Jay Farmer and he was amazing! He addressed all my questions and concerns. He is a pleasant person and was wonderful to work with on getting a new truck. He went above and beyond to cultivate a relationship with me during this experience. I would highly recommend him and Courtesy Ford for anyone out there. Im definitely buying my next Ford from him.

I want to thank my guy Jordan for his continued impeccable Customer Service. He has always treated me well and ensured that any issues with my truck were addressed in a timely manner. Knowing that the person across the counter recognizes you and knows your vehicle when you arrive, gives you a sense of comfort. I definitely appreciate all that Jordan and the team do in the Quick Lane department.

I was very pleased with Courtesy Ford staff and manager Kim. I was given an appointment in a timely manner up on requesting service for myford focus. during the time my car was in service, I was given rides to and from work and home. Shout out to the shuttle crew. Thanks for also getting me back in my car in a timely manner.

Our family has purchased several cars and trucks from Courtesy Ford and we have always had a great experience. Any dealer can sell you a car, but the follow-up and Customer Service you receive after your purchase is even more important. Courtesy Ford makes sure it is a great experience for you as long as you own the vehicle.

Quick. Great Prices on tires

Great dealership to work with! The low price you see is the price you will get without having to haggle. Ron Thrower worked with me over the phone, through text, and email. After a short 3 hour drive everything was as expected and ready for me to take home. Could not have had a better buying experience.

Had to replace my Ford Explorer so thought I would visit Courtesy Ford once again. I loved my prior Explorer so thought I would look to replace it. Jay Farmer was my salesperson. I looked at the 2018 Explorers. They had added some great new features which Jay demonstrated for my. Great experience. I intended to just look but walked away with a great new vehicle.

I have been a Courtesy customer for years and theres good reason for that. They have taken care of our families cars like they were their own. If there is a question, they get an answer. Great service and the comp car wash didnt hurt either.

Always gets an A+ for their service, professionalism and work ethics. Such a great team!! I busted my tire :( they made sure they ordered the same tire that was on my vehicle so I wouldnt have an oddball tire. they were able to fix my rim instead of raking me over the coals to buy a new one.. They are just great and so easy to work with..

I recently had an oil change and tire rotation scheduled with Courtesy Ford for my 2018 Taurus. I arrived early, Jordan checked me in, and the car was taken back as soon as I turned the keys over. I was out of there in about 35-40 minutes. Great service and professionalism. Jordan had a great attitude and was very professional.

Im still waiting, been here since 7 oclock.....

If I could I would give them 0 stars but it wouldnt let me....This is my second time visiting this place and the customer service is terrible....not mentioning both times I had appointments and still waited over 3 hours for service and it was just a simple oil change & tire rotation

I came in without an appointment to have my oil changed and was told that the wait time would be about 90 minutes. My attendant was very courteous. After the car was examined I was told that some additional changes needed to be made to which I agreed. The whole experience was pleasant.

The staff was extremely kind and helpful. I didn’t feel pressured or stressed about making my decision. They were patient with me and I’m extremely happy with them. I’m be told several to go check them out. Jay Farmer was absolutely amazing.

The service that I received from the moment that I entered the service dept was exceptional. The service rep (Gen) was very friendly and patient with me. I was on a walking cane due to medical issues and she wad caring and concerned. I did not know that the company offered shuttle service she explained it to me and got me home. One thing that really stuck out as the fact that she wanted to make sure I understood about the service of my car and wanted to know if I had any questions. Everything was great. KEEP UP THE GOOD SERVICE!!

A fast and efficient experience. The GM was straight forward and didnt play the normal back-and-forth. All in all, they made the car buying experience special as well as timely.

They were great!!! Mr. Jeff made the whole process very easy. My truck looks like it never got hit!! Thanks guys. My next purchase will be at courtesy Ford.

At first I was excited about my new car purchase. However, now I regret my decision to purchase a Ford. It is a brand new SUV and yet it squeaks and creeks like a beat up old jalopy. My previous SUV (not a Ford) had 300K miles and not one squeak or creek ever. The interior of the SUV is amazing. The look and feel of the SUV equally amazing. The interior is the only reason I am giving three stars instead of 2 stars.

My experience with Courtesy Ford was outstanding. I wasn’t satisfied with 2 previous dealerships close to where I live. So I called Chris Greeson, the general manager at Courtesy. He assured me his sales team would make “it work”. He assigned “Z” to me, on my visit. He was great! I left the dealership, a very happy new truck owner.Thanks Guys,Billy

I bought a new vehicle from Courtesy Ford this year and recently took it in for my first free oil change. I was pleasantly surprised with the kind and quick service I received. There was another customer there and she was very upset about her car not running properly. I was impressed how the employee, ( I believe his name was Chris or Craig), calmed the elderly lady down and assured her he was going to get her home safely and take care of her car. My only suggestion would be to add some comfortable seating in the waiting area, but did not take away from my good experience. Thank you for understanding the true meaning of customer service.

By far the best dealership I have ever worked with. I am located in Jacksonville FL and they had a vehicle that I just loved but we couldn’t make the trip up to go see it that weekend. They brought the car to me!! All the paperwork and everything we did right in my dining room. It was so easy and fast and I never even had to leave my house! I absolutely recommend them and when the time comes to look into another vehicle we will absolutely look at them first.

Pete was very welcoming, professional, and informative throughout the process of purchasing a vehicle at Courtesy Ford. Even when I had a question (after my purchase) he got back with me the same day. They have other vehicles at great prices. I am a single mom so I appreciate those who are truly helpful, sincere, and make my life easier. Check out Courtesy Ford in Conyers and be sure to ask for Pete. 😊

Last week, while traveling from NC to GA, I had a tire to blow while driving on the interstate. We managed to get the flat replaced with the spare. We dropped our Explorer off at closing time to have the Courtesy Quick Lane repair or replace the tire.The service advisor, Samantha, called us the next morning to tell us the tire replacement was under covered under our tire insurance warranty. They had a new tire installed and we were back on our way within an hour.They also helped a previous time with another warranty covered repair to our throttle.Both of these visits were easy and they didn’t pressure us into services that we didn’t need. I highly recommend this dealer. You will be pleased with their professionalism.

I have taken my cars to many dealerships over the years, but Ronnie was so helpful. He kept me up to speed on every repair that my truck needed. From now on my truck will only be serviced at Courtesy Ford!!! Ronnie is the best!!!

Very professional treatment!! If by appointment, its usually in and out.And the wait is not so bad either!Staff generally give status of service.I definitely recommend this place!! Its the best!!💯👍😉😉

I am very disappointed by the fraudulent practices of this location. Two weeks ago, I went for an oil change and fluids top off. At that time, I was presented with a grand list of recommendations totaling nearly $800. I declined. Well, this past Tuesday, my brake light came on. I figured I would go back to Courtesys Quick Lane to see if they could include brake fluid. Since I have had times they did not refill liquids (washer fluid for instance), I figured the same thing had occurred once again. When I arrived, I was told a top off was not permitted due to company policy without a brake inspection. Due to the long wait time, I opted to come back the next day. So I returned on Wednesday, the next day, to get the inspection. I arrived at 2:40 PM. When I got up at 4:05 to check the progress of work, MY CAR HAD NOT EVEN BEEN TOUGHED; FORGOTTEN! When I brought this to the counter staffs attention, I was told theyll check on it. At 4:20 PM, someone finally comes out, but started SOCIALIZING with a fellow coworker! It took the counter staff once more to tell the guy to begin work. When the results came back, I need front and back brakes, rotors, and a brake system flush!!! Grand total...Almost $800!!! Before dishing out such an amount, I went to another Service Center that focuses on brake repair; so getting easy money could be expected. They, too, did an inspection. Results....Brake Fluid cap was not not tighten and NO BRAKE FLUID!!! According to the technician, it was AS DRY AS A BONE (no fluid on the inner top of the cap or when he stuck his finger in the tubing! The width of my brakes were still at a respectable width! As I was talking to a friend about it this ordeal, I was asked if I had brake squealing or grinding? No and No! In my opinion, Courtesy tried to bamboozle me out funds. This isnt the first time either. I have been told it looks like I need a tune up; which I had just gotten a tune up at Sears (and it was listed on my Car Fax Report). I was told I needed a new battery; had already gotten a new battery and it was under warranty! I have absolutely lost trust in Courtesy. Consumers Beware!

Great customer service. Had a couple of issues because of purchasing vehicle out of state. Issues were resolved swiftly. Highly recommend.

Great experience with the service department. I am always afraid to take me car in for service, afraid I will be told I need unnecessary work, that is never the case as Courtesy Ford. The team is kind and respectful, and does not laugh at me while I try to explain what my car is doing. I know nothing about cars so it can be quite comical when I try to explain. Thank you Courtesy Ford Service team.

The sales department was excellant! Jay was very customer oriented and informative. My scheduled services have been very satisfactory. All in all got to give Courtney Ford five stars.

I went in to buy a used car and couldnt have had a better experience with the salesman. Javada Gresham, on the sales team, was awesome! He helped me from start to finish. I knew the car I wanted and he never tried to up sell me or pressure me in anyway. If he is there when I am ready to buy my next car he is definitely the person I will go to!

Amazing experience literally in and out. They worked hard to find a great deal for me and the car is running strong .Ill update in one month. The best car buying experience.

I recently had a spray in bed liner installed in my new F-150. Great job and and excellent price ($300 plus tax). I highly recommend this dealership!

Ok deal on the price. Very disappointed on the condition of the new Explorer after driving 5 hours to buy the car. See chips in the paint on the drivers door, scrape in the paint rear driver side door after getting the vehicle home. Spent 1 hour of my time to get pictures of the paint problems to the sales team, no response. Was assured by the Finance manager Courtesy Ford would make it good. No offer the come get the car or reimburse me for the body paint fix. Would not have bought this Explorer had I seen these paint problems. I have never purchased a $43k car with these paint problems, this was a used vehicle. I guess Courtesy has my money and the deal is done. I am going to buy a new F250 next year, not from Courtesy Ford.

Good place for community, they will do simple things for customers, check air in tires.

I’d buy another ford here if I wasn’t moving back to Texas this summer. The service is great, unlike other dealerships I’ve felt with they stand behind there warranty. I had a driver side front blow out last month the tire cut some sensors wire since I had road hazard warranty The warranty covered it because the blow out cut them. No argument or discussion they just fixed it free. My 17 focus rides and drives better than my sisters Toyota camery. I love it.

Courtesy has not limited it self in showing me how much they appreciate my business. Technical support, and Customer service is outstanding. I highly recommend.

Got a recall notice that a fire was possible in my truck, so 2 days later I took it to Courtesy Ford and had to leave it. I was able to pick it back up after the repairs were completed the next day. My truck had been washed and I was on my way!I cant say enough good things about Courtesy Ford! I have been doing business with them for years and have my new truck serviced there as well. You cant go wrong with Courtesy Ford!

It was a wonderful buying experience! I was in and out of there in less than 4 hours from the moment I drove in until the moment I left in my new Escape! Wonderful people all the way around. I will return to buy there again.

I cannot brag enough about my experience with Tyler at Courtesy. He was amazing from start to finish. He was knowledgeable about every vehicle I asked about and helped make my deal SWEET! I recommend HIM if you are in the market for a new vehicle.

If I could give this rating over 5 stars I would! My experience here was with Zarius and he was awesome! Very informative andKnowledgeable, made this experience far more easy than expected! I highly recommend him!

Ive been taking my 98 F-150 here for years, and theyve kept it running well! Kennard is the man you want to talk to. Hes easy to get in touch with. He listens carefully to your concerns, even if you dont completely know what youre talking about (like me). It may be more expensive to take your vehicle here, but the parts used and the service provided are top notch!

Very professional and courteous. Gave us a great buying experience and a great value on our Ford 150 Transit. Would highly reccomend them to anyone.

I had a great experience at Courtesy Ford especially with Jason Worth. He made me feel relaxed and walked me through the process. I will ALWAYS purchase my cars through him.

Dropped off my RV, which has Ford F53 chassis, per my appointment time. Was serviced in a quick, efficient manner at what I thought was a reasonable price. Will be looking at them for them to do additional work on the chassis and engine as needed

Service department is the best. Jordan & Steve take great care of you and do an excellent job keeping you informed of costs, timing, and if anything changes as they look over your vehicle.

4 hours waiting for an oil change

We had an easy and great experience with our salesman Tyler. My father in law was so impressed he also purchased a truck. Ask for Tyler! You wont be disappointed.

They always seem to ask if I have any concerns they find good deals and offers for what I need. The wait time is a little lengthy but it is to be expected when you have a great dealership. Ive been coming here for the last 2years and trust them completely with my family vehicle.

My visit to Courtesy Ford was not good.I came for an oil change and when they return my vehicle back to me I always go behind them.I checked all fluid levels and there were no fluids in the wind sheild reservoir. Went to the service person and asked the white female,do they top off all fluids on my oil change contract and she told me that they do.So I told her my windshield reservoir was empty.She responded oh I forgot we dont have anymore windshield fluid.you got to come back another day.So I asked her why she didnt tell me,I had to go behind the service tech to find out.

I bought a used vehicle and was warned not to go to this dealership by several people. While I have owned the vehicle I found out who the previous owner was and received some information about the vehicle that was not brought to my attention prior to buying the vehicle. It not only was wrecked by the delivery guy when it was new but it also has had a new motor put into the vehicle and it was pretty much totaled. The previous owner stated that the vehicle had been smashed from the front end to rear end. NEVER KNEW this prior to my purchase when showing interest in the vehicle. Then I still had my warranty that I had purchased and tried several times to make appointments to have my vehicle seen about and never got one until my warranty was no longer in effect. Then a problem that occurred while the vehicle was still new with the sunroof and they fixed started happening again, now my sunroof doesnt even operate any more. Also, I complained several times about issues with my transmission. Not only that but when my after my A/C was serviced I started having problems with noise and the way my motor jerked when A/C was turned on, I also brought this to the service departments attention well before warranty was up. Plus they never have enough service advisers on hand when I come there. I have even brought some of these things up when I went on the 28th of March 2019 to the manager over the dealership and it has now been over 2 weeks and have heard nothing from anyone to fix my sunroof or any of the other problems I was having before my warranty was up and remember the sunroof had a problem prior and it was the same problem from the first time. I will be contacting Mr. Barksdale the owner of the establishment.

I spent 3 hours there for nothing.

Great sales and service. Very polite and they don’t harass you. Tyler is the best salesman.

I came in one day and worked with Mr. Z. He was very helpful in giving me information in the car buying process. Made it less stressful, & I really appreciate that. Once I make my finally decision, I’ll be back to see him.

Jay Farmer helped me find the perfect vehicle I was looking for. The staff was fantastic and was very courteous and helpful. Mr. Farmer worked with me over a multiple day span to help me find a deal that would be suit my needs.

Just bought a new Escape in Dec. VThe Sync wasnt working took it in, they order a new part. Went in today to get it installed and was able to get my oil changed and still made it back to midtown in time for our tickets at the Fox. Great Job!!!

Great and easy experience. Excellent service from Earl Head. I really love my car. Thanks so much. I will return for my next vehicle.

The wait is always long, but they do really good work and the lady at the front desk has been really nice every time Ive went in. The manager goes above and beyond to make things go right for your visit.

Kim was great, and the gentleman who drove the shuttle that morning as well. Both gave me great, fast and convenient service and Ford fixed my recall issues hassle free which I appreciate the most

Every time I take my car to Courtesy Ford Quick Lane I am served with great people and they always do a great job!! I love taking my car there! You should try it soon!!

Excellent experience overall. We ending up purchasing two new vehicles in one day. Would definitely recommend Courtesy Ford Conyers, GA to anyone looking to purchase a new or used vehicle!

Usually take very good care of my car, this last trip they keep my car all day did not return my call or my husbands text to let us know if the car was ready, my husband went over after work and they said oh its fine its just a rubber boots scrubbed nothing to worry about. We I am worried as the car only has 33k miles and the rubber boots wasnt scrubbing when I bought the car. I xontacont service manager and he told me to bring it back Im, I dont have time for this a I only get one day during the week off and would be stuck without a car another whole day which I veru unfair to me it should have been taken care of the first time. Super disappointed as our last 3 cars have been purchased from courtesy.

I want to thank you for your awesome customer service with my recent purchase. I appreciate your patience and thoroughness in communicating with me to get me in an awesome car that fits my personal needs and requirements. Roderick Baynes it was a pleasure working with you and I will be sending all my friends to you. Thanks so much!

My experience with my salesman Mary she took time to help my wife and I with the vehicle we purchase she also showed us how to install the Ford pass on to our phones those are the people that Courtesy Ford need on their team also her experience and helping customers is excellent.

I like to thank the staff and Tony the salesperson at Courtesy Ford for helping me out I had to go to work in North Carolina the truck was not ready they drove the truck to North Carolina and to my house thank you very much .Jeffrey

Great work at a great price. Its nice to have a place you can trust service your vehicles.

The quick lane service at courtesy Ford in Conyers was great. Genelle did an awesome job getting me in and out in a short time and keeping me updated on the progress of my car and everything it needed besides the oil change. Good job!Guy Mills

Very friendly, helpful, patient, and very descriptive when explaining. Definitely worth the 48 minute drive. Will be a returning customer.

Took my F-150 in to trade for a new one. Javada Gresham worked out a good deal after some serious negotiating. This is the second truck I’ve bought from Javada at Courtesy and I recommend him highly. He’s courteous and friendly throughout the process.

Took my RV built on F-550 chassis in for oil change, etc. Went expecting a hassle as so many dealerships are and was pleasantly surprised by Sam(antha) in the Express area. She was very easy to work with, the mechanics work looked good and overall I didnt feel Id been price gouged either. It was a decent price considering all the work they did. Ill go back, for sure!! Thanks Courtesy Ford!!

This was the slowest service and poorest service ever. Was there at 7:30 am. Four people ahead of me. Did not leave till 9:45am. Only for a oil change and tire rotating. They had only one counter person there till 8 am . really they know it can get busy at 7am with early birds. I should only been there tops 1 hour. The seviceperson did give me $10. Off the bill.

I’m not sure where to begin. This was the most disappointing experience I’ve had with any Ford dealer. Quick Lane department needs to take customer service training.

I use to love coming here to get oil changes but, the last 2 times have not been great. They told me I needed new brakes last time but was here a week earlier and didnt need brakes. I come in today and I hear the advisors talking about making money on tires well what do you know I all of a sudden need tires. The new guy James is not very customer friendly at all. I will not be coming back to this location anymore.

Great friendly, professional atmosphere, well taken care of, and yes I will take my Lincoln there for future service, and yes I recommend them, as they live up to their name.

Always great service here!!!

Just made my 2nd purchase from Courtesy within a year with the help of salesman Tyler Lockman and Ron Thrower on a 2018 Mustang GT. I would definitely recommend them to anyone. Easy to deal with straightforward. Always a pleasure to deal with.

I was pleased with the service . Waiting time was much shorter than I expected. People at desk were polite.

I live 600 miles away and I trust Courtesy Ford to take care of my daughters car. Always very friendly and works with my daughters school schedule to get her in .Ronnie in service has been wonderful to work with . Highly recommend!

CopyMy repairs were completed in a timely manner. Great experience @ this location.

They were very courteous and promp.... the manager spent time explaining things about our vehicles and it was very helpful