Great older staff.. If they dont have my part in stock, they get it in quickly. Thanks for always taking care of me.

Battery died in Cookeville, TN. Bought a battery at the Cookeville Advance Auto and salesman installed it for us without us having to ask him. Very pleased.

Super service and helpful guys. They either have it or can get it! They are so busy, the curbside delivery things doesnt work, but hopefully we are beyond that now.

Broke a belt on our tow truck and coasted in. They had the belt in stock, and even helped install it. This is why I shop at Advance.

Very helpful, and had what I was looking for.

These dudes came through when no other part store could. They were funny and very helpful and professional. Found my part in no time and made sure it was the right fit before i left.

Always busy so be patient. Sometimes its the wrong item. Last time the computer kept crashing and it took 30 min just to get a core refund. I think they are trying but short staffed.

The customer service is top notch at this place very well mannered and they know what they are talking about

Good funny ppl help u pick ur products out & even put them on for ya lol, got newest tech on wind shield whipers rainx

Staff was Friendly and helpful and was quick to help me find what I needed.

I always enjoy visiting this location! The staff treats you like family and is always great at helping you find the total solution for any project that youre working on! By far my favorite auto parts store out there!

Was going to purchase a radiator here but they could not tell me if it came with the cap or not so I bought elsewhere.

Two guys at back counter watching videos. When you spend a couple hundred dollars you expect that the person helping you will get off his cell phone for 2 mins to take care of you.

The guys are always super helpful and friendly. I love how they do not treat women any different than men. Everyone is always friendly. They keep so many parts in stock. The employees are well trained and very knowledgeable.

Very helpful and friendly staff. Jonathan was very especially helpful while testing and replacing my battery.

Sunday June 14 @ 4pm had a male employee that was more worried of his cell phone. The Least helpful employee Ive meet anywhere, extremely rude and stuck up. Kept saying need a part number and there was absolutely no way look anything up. Im pretty sure hes the one that should be finding the part number on the computer thats in front of him. If I was the owner id definitely be upset losing business do to employees. We will never be customer here due to the hire employees. Now it explains why the parking lot is empty compare to other auto part stores. We went to OReilly they were extremely friendly, knowledgeable, looked up the part.

Great service and found what we needed

The manager himself came out and took my old plate off and put my new one on. The bolts had a star pattern and we couldnt do it. Thank you sir! I apreciate it.

This place and the workers there are awesome. It was nice going to a place that hired and respected veterans. I was very grateful that the gentleman helping me not once had an issue with .e knowing as much as he did about my diesel truck. He was very confident and secure and super handing with wanting to do things the way I did and great at keeping conversation going while changing one of the batteries.

Needed a short length of rubber gas line. Didnt have it. Went down the road to NAPA. Had exactly what I needed in less than 5 minutes.

Employee embarrassed me for wanting the cheap brake pads since I “didn’t have much money” will not be back to this store not only was the guy rude but I also had to wait forever in line!!

Always get the best prices there.

Quickest service I ever had in an auto store. Needed a new battery.I got in and drive out with the new battery installed in about 20 minutes.

Great place to buy Parts

Great selection and prices. AWESOME staff ! Thank you.

Good part store. Prices are on the higher side but they do have a good inventory

Really cool people working here!

Dewayne the manager is a reject from AutoZone that has 0 customer service experience. They claim the parts they will sell you have a lifetime warranty that is a lie! They remove your warranty from there system after 2 yrs and will not honor it after they remove from system. Used to be a really good parts store until they promoted Dewayne to manager been down hill ever sense. Dont waste your time go somewhere else!!!

The people here are actually knowledgeable about your vehicle and are willing to help in any way they can. Even offering pro tips to certain situations.

Go here for an OBD2 diagnosis before you go somewhere else. They have the best readers.

Horrible customer service! I asked for an interior dash light by car make, model & year. The cocky man tried to give me the wrong part. When I described what it looked like & asked if he could order it, he said they couldnt. I told him we had found it online at Advance, he told me I needed to go back & order it from their website then. I will get it from a junkyard before I give them a penny!

Employees like to talk down to the customers. Will not be back at any advance auto parts

Great guys working the night shift very helpful needed 2 things off the shelf and they pointed me right to them.

This is a really good auto parts store. They have practically anything you want and the staff is very friendly.

I went in the store, I didnt really need any help, they gave it to me anyway and I was on my way out of there.

The staff was very friendly, and also very helpful.

Vroom

Great auto parts store with friendly employees who know what they are doing and talking about.

They dont stand behind autocraft batteries unless you bought it from them........dont buy autocraft....just bought this battery in Colorado....was told by autocraft that advance in Cookeville was nearest dealer.....guy on phone was rude ...... Travelers need a reliable battery with a decent warranty......Mabey it was just this store but I have to buy a new battery.........dont do business here.....and again dont buy autocraft !!!

Sorry I only parked there because the parking lot at Gradmas pancake house was full. I highly recommend this resturant. The food is fresh and delish.

Good deals

Very helpful

Update: the management refunded my purcahse and I feel satisfied with that resolution, ..recently had a very bad experience after leaving an Advance Auto Parts in Cookeville Tennessee on Willow. while I was there my experience was actually really good and I immediately left a very positive review on Facebook. the issue occurred after I had left. During my visit to Advance Auto Parts to replace my battery I asked the manager Bronson at the counter to test my battery when I first arrived he immediately replied if it wont start its the battery. I dont know a lot about cars but I know that theres more than one reason for them not to start so I tried to remain Pleasant and to listen to the man who is supposedly the expert behind the counter but I did press him again later on in our conversation to please test the battery before I purchase $130 battery that I possibly dont need again he repeated trust me man if it wont start its always the battery I wasnt looking to be confrontational and it did seem to me like it might be the battery as well so I took the mans word. We swapped out the battery in the issue seem to be resolved that is that until that afternoon when I left from work and my car wouldnt start Ive since had it diagnosed and it was a bad starter. I called Advanced back in order to see what my options were since they had sold me a battery I did not need it had refused to test the battery that I brought them. Battery testing is one of their advertise services. Bronson answer the phone I explain what it happened and he immediately cut me off and said once the battery is installed its yours buddy. I thanked him and told him to have a great day and hung up. if you go to Advance Auto Parts make sure that they test your battery before they replace it I have a feeling that this is either a tactic to get out of work or he really just wanted to sell a battery but now I wasted $130 I did not have and I have to spend another 300-plus to fix my starter because Bronson at Cookeville Advance Auto Parts did not want to extend me the courtesy of a 5-minute battery check. I would like it if somebody at Advance Auto Parts would try to make this right but these days we customer service the way it is next time I think Ill just go to AutoZone.

Always very helpful, polite & friendly.Best prices on most items, especially auto accessories, than other parts stores in town.

You are the Friendly bunch of people. Keep it up

Helped me feel better knowing that I am not sure what to do with my car

Clean & friendly

Very helpful,knowledgeable, fair price.

Evritte and the guys are great.

Decent service and parts availability.

They are rude and dont understand the problems you are having

Helpful fast and friendly service. Been there 3xs this week.

Great staff, Very helpful. I will buy again and again.

Got just about any parts you need for a car

Great service.

Great prices and knowledgeable employees.

Ordered my parts online and theyre ready to be picked up within a half an hour

Great group of guys and knowledgeable!

Very helpful.

Lots of selections and always get discount online orders that pickup at store

Knowledgeable and reasonable

Excellent service

Helpful & fast.

They have everything for your vehicle

Good help

Always there when you need the right part.

Great service and staff

Friendly and helpful

Same as all

You need it for the car, theyve got it.

Typical parts store

Friendly staff

Nice!

Good

Friendly