3 stars might be too high. Not mad at you. Its interesting to walk through once in awhile. Probably been here a hundred times and hardly ever bought anything, just never seem to have what I need. Must be for a special sort of crowd. Electronics is a funny business.

Needed a very basic cellphone for my elderly father and Alex S., a manager in mobile sales, was extraordinarily patient and knowledgeable about options, plans and porting Dad’s old info to the new phone. It was a stressful situation for me, but Alex made it easier. Five stars!

Its exact what you expect a Best Buy to be these days: a gaggle of employees socializing at the front of the store, sparse selection of products on the shelves, employees popping out everywhere to offer help when you dont need it and nobody to be found when you do want help with something. We were in the market for a TV, and I researched before going, so we walked in knowing what we wanted. I wouldnt go there to browse though.

I got the best help from the nicest young man. He was so kind and patient with me as a senior that I am and not having any knowledge of what I was doing about what I wanted. I really had a great enjoyable experience and fully intend to go back again if I need anything in the future. Thank you Kevin 😊

This store is always clean and organized. No random products laying on the wrong shelf. Pretty friendly group of employees and they did a great job installing a car stereo.

Wasnt as much in Home audio or in car audio like the last time I was in a best buy. The last time I was in one would have been in Springfield MO. It closed like 7 or more years ago Im thinking before that was the Des Moines best buy it had a really cool car audio department with alot to choose from.

A good option for buying tech IRL, but I spent a long time in the TV section and couldnt find someone to help me.

Everyone of these best buys have gone down hill. You cant even call to see if they really have your item that you put on hold on online is even really there. And have you driving all over to different best buys to see if they even have. And then you voice your frustrations to employees and arent even rude about and get attitude and rudeness back. I will not shop at best buy after this I would rather go somewhere where employees are a little more understanding and not rude. I wish I could give them one star. And even the corporate office is useless. The person I talked to was very unprofessional. You could hear chickens in the background and I have my calls recorded I wish I could put that on here for proof. Its just not what it used to be.

Great service. Knowledgeable staff. Could have used a few more staff.

Geek squad was very helpful and didnt cost anything! Yeah!

Very helpful and attentive. I was able to find and get what I needed right away.

3RD PARTY VENDORS / INSTALLERS. We bought a 65 smart tv, wall mount, installation w/ cables etc. and even joined the Beta on Aug 20. Aug 31 was the earliest they could have it installed by a 3rd party, Sept 1 for Geek Squad; went w/ the vendor (huge mistake). Vendor informs us Aug 31, company vehicles in the shop and Sept 1 is new install. Sept 1 @ 1050ish, vendor calls informing that he still doesnt have vehicle and it will be later that afternoon though. I call him back @ 401 and he has no clue if his vehicle is ready or not andhe has to call his shop. Sounds like hes in a vehicle driving though.Call Beta and find out what the can do. Inform them that I want nothing to do w/ the 3rd party installer and wanted to reschedule install w/ Geek Squad. Installer (3rd party) calls back not even 5 minutes later (501pm) saying he has his vehicle now and they can do it about 7 or 8 that night. Beta says the earlist install date is Sept 8 and they will escalate the ticket. Beta calls back and says they cannot do anything about it and cannot reschedule an earlier date. Went in today and had everything cancelled (Beta) and refunded. Total hassle, loss of time for 2 days, that Beta program might help with somethings but, not this obviously. Dont waste the $199 for it. Also, skip the 3rd party installer for Coralville at al costs.

James and Alex are just so knowledgeable about phones it makes my head explode!! they are patient and helpful!

I like this place located in the womb of IA.Really good place to go

Dont try and use a check there from a small bank never will go there again. Walmart wins again

The store was well lit, and easy to navigate with signs that denote the type of merchandise youre likely to find in each aisle. This is a stark improvement over *other* electronics stores, which are filled with traps and mazes youre expected to traverse while being hunted by wild dogs in the dead of the night.

Staff was very helpful. Not overly pressured like you would expect in a sales environment.

I went to best buy looking for a modem and a router. The guy there Daniel with a cane was the smartest guy Ive ever talked to there. Answered all my questions and had a better cheaper option then I originally was going to spend. Ask for Daniel there dope af

Awesomely fast. The guy loaded my deep freezer for me.

Kirk, I believe was the young mans name. He wasnt assigned to the phone area but did not hesitate to stop, listen to what I had going on,and attempt to help solve my problem. Again, not his area, but he listened and actually fixed the issue I was having with my phone. Im very pleased with the service and friendly people in the store. I will return for any item they sell that I need. Thanks Kirk.

Geek Squad here is superb!

I have been two Best Buy twice in the past week. The first time, I wanted to make a slightly complicated exchange, and the employee Tiffany worked hard to make the exchange possible! She answered all of my questions with patience and was very friendly. The second time, I was looking to purchase a new phone. The employee Kevin also answered all of my questions, and while I wasnt able to purchase the phone I wanted to, Kevin directed me on how to purchase online. Overall, the employees at Best Buy offer exceptional customer service - in knowledge, thoroughness, and kindness - and I would recommend anyone in the area to go for their electronic needs!

The worst buying experience Ive ever had.I ordered a GE washer and dryer on 5/24 with a Best Buy Chat Agent. The washer was to be installed on 5/29 and the dryer was set to be installed on 6/11.When I placed my order I requested for my old washer and dryer to be removed. When the guys showed up to deliver my washer they asked to see where it was going to go when I showed the gentleman the area he asked what I was doing with the old washer I said I had requested it be removed he said it wasnt on the order form but begrudgingly said that he could do it. He was very annoyed about it. He told me the washer door was going to be on the wrong side (my washer hook-ups are on the right of the dryer, which is why I specifically bought front load machines with reversible doors. He initially said the doors could not be reversed, when I told him that was incorrect because that was the main reason for purchasing this pair he then stated that if they are reversed it voids the warranty, they leak and it is an extra charge. After this I told him I was going to get my husband and discuss it with him because if that was true I didnt want the pair. Once my husband came to speak with him he had called his boss and turns out they can reverse the door without charge and it doesnt void the warranty.While reversing the door to our washer he broke it. He was able to get it functional but I was pretty annoyed my brand new washer was broken. They scheduled a time to come back and fix the washer door that they had broke for the 6/4. The next time he came back he seemed friendlier and we did get the issue resolved he also helped my husband put the washer on the pedestal which we appreciated.The dryer was supposed to be installed on June 11th it was delivered on June 10th with no notice by two gentlemen. When I tried to show them where it needed to go they said they wouldnt bring it inside and said that there would be another person to come along and install the dryer later that day. For some reason they marked the job as completed including installation and no one ever came along. I called Best Buy and they said that wasnt accurate and that those gentlemen were the ones who were supposed to install it and that they must have not wanted to do it. (Also should be noted the only reason my dryer delivery was scheduled a week later than the washer was for INSTALLATION.)So my appointment got pushed out ANOTHER 5 days to the June 17th while the dryer sat in my garage. My husband and I decided to unpack the dryer and set it up inside so it would be easier for whoever came the next day. (Even though we paid for delivery and installation, meaning brought into our home) I called at 10:30am to confirm my 7:00am-1:30pm appointment. My appointment time frame came and went with no calls from the company coming to install it. I reached out to Best Buy again at 1:30pm and was told that my appointment is still on and they are just running late, someone would call and be on their way within 30 mins. After over an hour I called Best Buy again. After waiting and being stuck on the phone with an agent for an hour he offered to call me back in 15 minutes while he investigated and called the installers. After about a half hour he called back and let me know my appointment had been canceled. They rescheduled for Saturday 19th, which I can make work but they didnt call or anything scheduled it without notice. I have to be stuck at home FIVE DIFFERENT DAYS waiting for this Washer and Dryer set to be installed. (2 for the washer and 3 now for the dryer) The dryer was delivered on June 10th, 9 days will have passed by the time it is installed, assuming they show up on the 19th which means I get 9 less days of my return window to make sure my dryer works correctly. To say I am mad is an understatement. This has been the WORST BUYING EXPERIENCE I HAVE EVER HAD. As of right now I have a dryer blocking one of my hall ways.... waiting for someone to come install it, which I paid to have done........ my lesson DO NOT BUY APPLIANCES FROM BEST BUY.

Great service and very friendly! Very knowledgeable

Trying to talk to the store on the phone is impossible, called three times on hold about 30 minutes each time before I gave up. Had better service with samsung. But they sent my credit back to Best buy. Now I cant find out if they got it so I can get my very expressive TV replaced or if they want the old one. Very angry with best buy.

There food was fantastic, however I ordered two Whopper jr. With cheese and bacon, they failed to put the Cheese on my burgers, that was disappointing, because I even ask the guy for confirmation that he was outing cheese and bacon on my burgers, and he said yes, also they charged me for Big Whoppers even though I ordered the small ones. There food is in my opinion Absolutely Amazing though, I Love everything About Burger King, except there Golden Nuggets, if they were made with real chicken that would be a good thing. The current Golden Nuggets are in my opinion gross and disgusting.

HORRIBLE! Instead of doing the job they’re hired for the workers are sitting around chatting up with each other. My order has been at the target all day and for some reason I’m still not able to pick up my item on the scheduled day. As a person that spends as much money as I do with this place I’m extremely upset and won’t be shopping here anymore after this. 💯

Well the greatest of brick-and- moryar stores in the midwest, with price matching online prices at legitimate online stores. Good variety I like to buy things with warranty here like PC power supplies, monitors and stuff I would miss too badly to wait for a week for online RMA/Replacements. Great store, Ive always liked Best Buy, staff is always helpful, most are very knowledgable on products, manufacturing, and effectively using your products. Geek squad is ok, alittle op on some things- but i digress I do all my own PC repairs. Overall good staff, and decent prices for everything I like to purchase. Oh yea dont forget to check out the clearance aisle if you are hunting for an tv or monitors. Cheers

My wife stood by the computer she wanted to buy for a half hour looking for someone to help her. Two employees walked by and ignored her. She called me to see if she could get it online, but really folks -- it is like they did not really want to sell things there.

I just returned something and it was a super simple process. Greatly appreciated their quick and kind customer service. Prices are generally a little high but always appreciate the service I receive.

The WORST place to try to talk to SOMEONEto buy something. The phone system auto attendant at multiple stores cant talk to ANYONE says call back

They were very helpful & know there stuff.

Still a great to go ive only been here a few times havent had a problem....yet

Or electronic sales person was very nice and very helpful.

George, the TV salesman, was outstanding. My situation was pretty detailed because of a upgrade and delivery. George took care of issues with management. I am very pleased with the positive results. Thank you.

Standard best buy. They have trouble finding the pulled when you do online orders. Video game Staff is knowledgeable.

Very friendly and helpful staff. Nice selection of electronics, appliances, etc...

I used to buy cds and dvds here all the time

Quick service. Helpful and courteous employees. Only there about 15 minutes.

I had a new car stereo installed. I wasntold an hour to an hour and a half. It was done in about 40 minutes. It looks and works wonderfully.

Great experience thanks Alex

Once we got someone to wait on us it was Amazing! Alot of standing around staring at there Phones...In the TV department

Good! Useful place

Its best buy, theyll over charge for all the cables but everything else is usually fairly priced. Just check online first if you care

I placed an order a while back and havent receive it yet. Its almost 15 days since my order. I talked to the customer service and they gave me the email of the store and pointed that the store has received the package.I contacted the store by email and they didnt respond at all. I also tried calling but I was kept on hold for more than 30 minutes. I still have not received my order.

My favorite place in the whole world to go

Sales guy in TV dept. was awesome. Smart, and very helpful.Thank u, Alyssa n Curt

The people at the store are great, but you need to go in-person if you want to talk to someone. I may have dropped a personal item at the store but I have been on hold for more than 30 minutes each time I try to talk to someone on the phone to ask. Apparently you need to go in person during our hot-zone pandemic to talk to a human. After a 38 minute hold, they cut me off before I was able to ask my question. I don’t know why they don’t put more resources into phone or live chat since it would keep people from the COVID-19 risk of returning.

Knew what I wanted before entering the store. Very helpful clerk in getting what I wanted!

Most Ghetto Best Buy ive been in. Poor management

A decent amount of help compares to other best buys. Friendly staff. Good best buy experience. A little light on inventory maybe due to the holidays??

Went there looking for small tv for bedroom. Cashier And Manager was very helpful. Got a new fire tv from Insignia.

Great place but closed at 7pm on a Friday?!

Terrible phone service. I dont know if this is for reviewing the store alone or all its services... but the phone service is horrendous.You literally never get to speak with somebody. The recording is slow as hell and talks way too long about all kinds of useless nonsense instead of just getting to the point of what button to press for what department.It is a marathon test of patience that is completely disrespectful of the customers time. Lets not even talk about the ungodly hold times once youre done with the gauntlet of useless robot recoding drivel.A single small call center must receive all the calls from all the Best Buys in the US, because it sure seems like it.

This place is a joke I tried ording something online twice both times i got a receipt like the order went through and both times I got email saying order was canceled then I thought to myself maybe if I drive 3 and a half hrs away to go to store all will be good so I did just that I placed my order for almost 2grand spent another 200 bucks on a new monitor and also spent 200 for their great membership deal and guess what that also got canceled due to something on their end so know Im waiting for over 3 grand to be put back into my account because they cant do their job 0/10 would not reccomend Ill be going to newegg to build my own for cheaper cost and wont have to worry about it being canceled!!

Great customer service

Today I ordered 2 movies, and didn’t realize that it was in store pick up. When I noticed it in my email, I quickly called the store. A young man named Aaron ( I hope this is the way you spell your name and that you are the only Aaron in this store), picked up my call. I have to say that this young man made a huge impression on me! He handled my issue perfectly and did seemingly very genuine. This is the BEST customer service I have ever had, and he probably doesn’t even understand it, because he probably does this all the time. Great job!! Thank you Aaron, you made this old lady’s day!

Might as well forget ever doing business with Best Buy again! Pretty sure theyre on their way out as they dont answer their phone, theyre closed every time I come to town, and they are not delivering my product to me. If that isnt a business thats asking to go out of business then I dont know what is!

Ohhhh so many gadgets to explore, and the employees were willing to try answer any questions. Go check it out.

This place has cut stock of just the sorts of things that it might be worth going to a brick and mortar store to go buy. If you need something on an emergency basis, good enough for a drive or some memory, otherwise, go online.

Walked thru this place 2 times,still not 1 person asked if I needed anything!

Excellent help from one of their computer people

Great place lots of items if you need a laptop do your research at home first will save you time.

They dropped the mask BS And would you look at that.We started shopping there again.

Too bad I cant give a no-star rating. The selection at this store is appalling! Sooooooooo many empty spots on the shelves, empty racks, empty hangers. Absolutely could not find what I needed. The customer service was even worse. Not one single employee approached me to see if they could help me find anything. I definitely wont be back.

Never can get in touch with these guys. People have important questions.

Wandeful sraff

Someone is always offering to help you find what you need.

Helpful employees and decent selection, though in this location it appears they may have underestimated the demand for PC parts

Very irritating Best Buy curbside pick up, no number to call, stores number just rings & rings such that customer service could not reach them either, so I install the app to log in but the email & bestbuy.com had no check in link. Im disabled & had to walk and stand inside to pick up order. Product & service good in store but no curbside working!

Very good service. Clean environment. And all well informed.

Always love a good run through a Best Buy. I’m glad there’s no crazy prohibitions on surfaces that can be touched. Please never take away what makes a brick and mortar desirable.

Competent and friendly techical assistance.

Feel it is understaffed for the amount of traffic this store gets. Its in a mall that is extremely busy all the time, but unless you are there for cellular accessories or plans, there are not enough people around to help you.

Regarding Geek Squads Apple Certified Repairs.I had an appointment scheduled for Friday 5:20 slot. Arrived a little early. Got checked in for a battery replacement on my iPhone X. Was informed that all the techs are on their way out for the day. Was rescheduled to drop off the phone Sunday morning right when opening. Was informed Friday that the repair would only take approximately 1 hour to repair as I would be first in the queue for repairs Sunday morning. Arrived promptly upon doors opening at 10am Sunday morning. Checked in to drop off phone only to be told the techs wouldn’t arrive for another 2 hours, inconvenient but I accepted. The representative didn’t have a set time for me to come back for the completed repair but said it shouldn’t be a problem getting it done before 5pm that day. I continued on with my day. Came in around 5pm to check on the status of the repair only to find out it hadn’t even been started yet. My advice is take your repair to Apple directly. The wait times to be seen are minimum 20 minutes upon each arrival of the store. It’s clear they should not be accepting more work than they can handle.

I used to be a fan-impossible to talk to anyone-needed a smart phone for elderly mother andI need Alexa for smart home systems. Will shop elsewhere.

I went there to get some information and buy a product. The Associate named Jesse was proactive, intelligent, friendly and helpful. I hope the management knows he is a true asset to the operation.

Alex helped us purchase our surface pro 7. He was very helpful!! We just love it!!

I love Best Buy. But this specific store is not my favorite. I left the store after buying a phone case and must have dropped my AirPods there. My find my phone app says they’re there so I called and they STILL CANT ANSWER A PHONE CALL. I would just show up but I’m in the quad cities now. A simple “ one sec sir we are busy at the moment” would have worked, but to hear their damn static music and advertisement drove me crazy. I guess I will pray they’re there tomorrow on my way home. Thanks Best Buy for your help...

The workers there are very helpful and the service was amazing. ☆☆☆☆☆

It was a very successful visit to Best Buy. There was an associate in the in the row that we were looking at and he was very helpful very knowledgeable and very patient with us. It was a short visit and we got just exactly what we wanted.

Customer service is on point! Great choices of electronics for every price budget!

I ordered a Surface Book 2 from Best Buy Online. This was shipped from this store and was received with no charger. I have tried to contact Best Buy Online who said it was Coralvilles store issue that the box was improperly marked and no charger was received. After speaking with the store associate, the Geek Squad Manager, and Best Buy Online, I am still out a $100 charger for my $2100 computer. No solution has been reached!

Everything always has to be more complicated than necessary here

They were very courteous help me find things I was looking for but nobody has Christmas CDs yet thats not their fault

The store has adjusted well to the contactless sales and service. I was able to order an item easily and was notified by text when it was ready for pick up. When I arrived at the store the pickup line was clearly marked and my item was brought out quickly.

Friendly and helpful staff... NOT. They try to sell you credit cards only, they dont know tech all that well, however they have a good selection of stuff, so I cant really blame them.

Phone buyers beware. There needs to be a zero star option. Ordered a phone online with a confirmation that it would be ready within an hour. After two hours - and having arrived at the store to pick up other items on my order - I was told that no one in the store had access to the iPhones. I made my second trip this morning after receiving an email saying it was ready and picked it up curbside as that was my only given option. I will now be going back to the store a THIRD time because they did not scan my phone and sim card prior to throwing it in the car which renders it useless and unable to activate. I have spent over 45 min on virtual chat over this matter - made one 55 min phone call to what I thought was the local number (it isnt - you cant reach the local store anymore - national clearinghouse only) and made three trips when I should have just driven to Verizon. Beyond ridiculous.

Absolutely amazing experience! Purchased my son an iPhone 11 Pro Max for Christmas. After having a terrible experience at a previous store, we took our chances and drove the 40 minutes to this Best Buy. So happy we did. From the moment we walked in, we received fast and friendly service. Brady, the Verizon expert was brought in to help us with our account. Purchasing our sons phone was quick, easy and we actually left laughing.

Always great service and knowledge of products

Overpriced... just go inside and look. Once you know what you want, buy it on the internet.

They did not have PS4 or PS5 cameras in stock but everyone was pretty friendly

I really liked this place and was in awe of the new technology and knowledge of the geek squad. Ive been told to stay away for them because the opposite is true.One star knocked off for the awful sales guy with the bad attitude that kept hovering. 👟↗️

People sonics and computers reasonably priced

Great prices and informed people actually try to help you, I bought a new 55in Samsung and will prolly buy a 75 in on black friday @ best buy you get a recent built tv and not one built in 2018 or 19 and sold in 2020

Its a best buy. And the employees are better than your average best buy. The cellular and geek squad people have been very helpful on more than occasion. I intend to continue to get my cell phones here.

They were very helpful. My computer died. And they were very helpful 🙂

Ill informed, needed their phones for every question, and told me to buy online because they didnt want to look for anything. Had called beforehand to confirm product was available, then couldnt be found upon arrival. Will never waste my time there again.

They were out of alot of stuff and had to search for staff to help us when we had questions

Worst customer service I’ve ever experienced. If you like to go to stores and wait around and be pointed in a different direction every 10 minutes come here.