I have enjoyed their DC motor fans over the years. The email customer service leaves a lot to be desired, however. If you need anything, like 2 screws missing from a fan that was drop shipped, the answer is, talk to the place that sold you the fan, rather than, we are sorry to hear that; we will send those right out to you. Not an after the sale customer service focused company. Definitely more B2B. In looking through the other reviews it seems that my experience is quite common.

Had a problem operating one of the 8 minka aire fans I own.They are a great and classy looking product.Have never had one probleim in the 9years I have owned these since I built the house.The tech support person was Ben and he spent the time with me to troubleshoot the issue and it was resolved Hats off to Ben and the trainer who helped him with the fabulous people skills that he possesses !

I have 8 of their expensive outdoor lights on my house I just bought. While changing lightbulbs I noticed the rubber gaskets around the bottoms of the glass were cracked and in bad shape. I also notice that 2 of the glass enclosure had been shot with a BB gun. I have sent numerous emails with pictures as well as calling them when my emails have gone unanswered. I have never heard back from their parts department. These fixtures were expensive $300-500 each. If you ever need parts for anything you will not get a response from them. They also have abysmal reviews for their fans on Yelp where their customers have to jump through flaming hoops to get anywhere.

I ordered my first ceiling fan from them. It took some time to arrive and noticed plastic pieces in the light module only after it was installed. We called them up asking for a replacement only to be redirected to our local dealer who submitted the request after I sent the required photographic evidence.I was then so bold as to order a matching fan for the other bedroom thinking they were going to make good. It arrived without a downrod. We called and went through the same hoops to have a replacement “expedited”. Almost a week later we were sent the wrong part. Now I have one fan partially assembled, ordered almost a month and a half ago, waiting to be installed and another fan with defective light module. Awful customer service.

I received the most outstanding Customer Service from the person that help me when I called the Customer Care Detp. Janell has a great personality and went above and beyond on providing me what I requested for my fan.. Thank you Janell.

Ive owned seven fans from Minka Aire over the past 12 years. Excellent quality and great customer service. Ben was very professional and patient when dealing with an issue I had with one of the fans.

Not recommended. Bought two identical ceiling fans unfortunately one was noisy. Called customer service and they blamed the wall switch. Finally agreed to send part that “may” fix the problem but stated the part was on back-order. Said they would send when it came in. Called a month later and now they said “sorry can’t help you” try returning it to the lighting store where you bought it. Would not recommend doing business with a company that does not stand behind their product or offer customer satisfaction.

Save your money and get fan from a different company.I bought this expensive Minka-Aire Airus F598-BN fan thinking I was buying quality product from a reputable company. After this experience I would never equate expensive with quality. I have had it for just a couple of years and not used much as the room where it is installed is not a bedroom. One day I was working on my computer in the room and I suddenly heard a loud noise from the fan. I immediately switched it off. I thought that maybe some blade screws had gotten loose but was shocked to see that the blade bracket inside the housing where the blade support plate gets attached, was completely broken. Difficult to comprehend how something like this could even happen.I contacted Minka tech support and send them the pictures. They were surprised at the broken part and passed the issue over to management. You would think that this company would respond quickly and be worried about this structural problem could have easily turned into an injury and property damage. But no. It has been more than a week and still no response from the management.

Terrible quality and overpriced. Their customer service is non-evident. Faulty fans with faulty components with no assistance in getting anything resolved.

I bought an expensive Minka Lavery chandelier secondhand, and the day after I brought it home, my rambunctious infant daughter dropped one of the glass shades and broke it. I contacted ML customer service to see if I could purchase a replacement, and they sent me one for free!I was astonished. I will definitely be seeking out Minka Lavery for my lighting needs in the future!

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