Doooode!! This store in Costa Mesa with the manager Ray and co worker Ryan went above and beyond to make my phone transfer so smooth and easy,I was so grateful for their fun attitude and how kind they were teaching me how to use everything!! So glad I ditched Verizon and now I feel so happy to know I can come here anytime to get whatever help I need.

I came to the CM store today with a myriad of questions relating to multiple personal and business accounts. I was stressed and frustrated, but store manager Raahim took his time with me and helped solve a number of mysteries. He didn’t give up until all of the accounts were functioning efficiently and with the most cost-effective program options. I’m a techno-dumdum, so it was very comforting to have someone thoughtful and knowledgeable navigate the course for me.

I stopped by the store last night and was assisted by Ian and Ryan. These guys were super dope and funny. Enjoyed the laughs and great hospitality while being at the store. Don’t usually get this type of treatment when I’ve been to other locations. I’ll be back to get my wife’s phone set up. Thanks again gentlemen!

Wonderful experience. The team was very helpful!

Raahim from the Costa Mesa location is incredible, patient and knowledgeable!! He was so charming and hilarious he was so patient helping us set up our watch.

Big shout out to Dustin who is fantastic! He has helped me on more than one occasion - he is knowledgeable and efficient. This last visit, he was simultaneously helping multiple customers while training new hires. I was able to have all my concerns addressed - which was very time consuming, but not Dustin’s fault (had more to do with Att’s processes, I do NOT recommend enrolling in FirstNet, had multiple issues and changed back after one month. Dustin was a great help) Thank you!

What should have been or could have been a very terrible experience at the AT&T store, actually turned out to be OK — only because of one person, “Kamal”.The Internet connection at the store is so horrible it’s ridiculous, and we had to wait an inordinate amount of time watching the little dial spin on is computer pad – but because of his personality he kept me from storming out of the store several times, having to wait for the Internet to accomplish what we were trying to do.He definitely deserves a raise! He turned a very unhappy customer into a very happy one, isn’t that what it’s all about?!JR

Today’s visit to AT&T on 17th street Costa Mesa, CA I was greeted by Nancy. It was the easiest and most enjoyable experience I’ve had upgrading and getting my new iPhone 12 up and running. She was extremely professional, efficient and friendly. She answered all my questions with ease. She had the best attitude and I’m very grateful for her. It had been a week and she helped turn it around. Thanks Nancy!

When I visited this store to purchase a new phone the staff was extremely helpful and professional. The sales associate addressed all the questions that I had and walked me through the entire process. I will definitely recommend all my friends and family in OC to go to Costa Mesa AT&T for all their phone purchases in the future!!

We had the best experience upgrading our iPhones at your store. Ryan was so knowledgeability and friendly. Best experience we ever had at your store.

Had to have a family member’s phone replaced and was helped by Hamed. Truly a great guy who was knowledgeable and able to help me from start to finish set up the replacement phone as well as the Apple Watch for it. Hamed took the time to guide me through the process and answer all my questions while working efficiently to get me out the door in a timely manner. If possible, this is who you want to help you. Really great experience at this store.

Came in to this AT and T on a Sunday afternoon. I didn’t realize the were going to close in 5 minutes, but they were so helpful and took their time to educate me on which phone would suit my needs. I didn’t feel pressured to get the newest, most expensive model. Raahim and Brian made me feel like I was in great hands and I walked out with a new phone and a smile. Best customer service I have ever had at an AT and T location.

While this review is long overdue, the impact the employees of this store had on our experience warrants commentary, no matter how overdue it may be! About a month ago, my mom and I walked in with what can only be described as an ancient relic - honestly, this thing couldve easily found itself on exhibition at the Smithsonian! It had been EIGHT years since my mother (not the most tech-savvy human) had a new device. Although it took many hours to finally get all of her information transferred, the guys at this store were the most patient, kind, accommodating and knowledgeable AT&T employees I have ever encountered! Special shoutout to Raahim, Jeff, Kamal, Sean and Missael for making a grueling and intimidating process easy and FUN! These guys are THE BEST, and you will not be disappointed by paying them a visit! Thanks again, guys!! :)

The assistant manager Raahim Afzal was excellent! Got me the best deals and made sure I walked out satisfied. Carl Johnson, the manager was super helpful too. Applied my glass screen protector perfectly, something I totally would struggle with. Great team overall!

Steven Soto is my go to, I’ve had service with ATT for almost two years now any time I have any questions he’s always thorough and very helpful with a great attitude. Thanks for helping me find my wife’s Mother’s Day gift she loves it! :)

Sean set me up with a new business wireless account and two new devices. Helpful, quick, good product knowledge, and provided me with all best options available to me.

This location is by far the best AT&T store I have visited. Came in for a charger and left with a prepaid phone. Such a easy transaction, employees are courteous and professional. Definitely would the do business here again. Thank you!

The assistant manager Raahim was outstanding and super helpful ! We will definitely be back to this location. Thank you for your great service !

Raahim the assistant store manager was an absolute charm! Helped me pick out a new phone and set it up. excellent excellent service!

By far the worst experience trying to set up a plan. Rep set up two plans when we asked for 1. Now I’m being charged for two plans. Called customer service and they stated no fix can be made for 30 days. Been with AT&T for 15 years but now leaving to Verizon. This store just lost the company a long time customer.

I am elated with the service, communication and overall professionalism exuded by the staff here. Great experience overall. Assistant Manager Raahim Afzal attended to our purchase and multiple questions with product and contract knowledge that made this process a relaxed and trusted event. Shout out also to Manager Carl Johnson for assisting us and making sure all patrons were greeted and made to feel important by this quality ATT Staff.

I visited this store recently and had such a great experience! Highly recommend going to this location if you need any new services or devices.

Raheem the assistant store manager was amazing in helping me get a new phone. He was very patient and very charming and was nice enough to transfer all my pictures and messages to my new phone. It was a pleasure Raheem

Sean Anderson was fantastic and so helpful

Hamed was so helpful!! He listened to everything I had to say with great attention to detail and helped all my needs. I was greeted right away and had no complaints about my experience. Will always return to 17th st ATT

I came to this location with my family on Mother’s Day. I was looking to get my elderly mother a phone as a surprise. I came in with the intention of getting an iPhone se but I left with an iPhone se an iPhone 12 for myself and an iPad without my bill going up. I didn’t realize they had such amazing deals for teachers and I appreciate the raahim helping us out. I believe he was the assistant manager or at least he was dressed like one. The process did take forever but he was kind enough to buy me and my mother a few donuts for the long wait. These donuts are expensive and he really didn’t have to so I appreciate his kindness and generosity. Thank you for the amazing service and amazing deal. Alexa K.

Great service, Hamid was very fast understood my request and made it happen with many plan changes and upgrades. turned out to be a wonderful ATT adventure with him.

I Had a lot of questions about the new s21 promotion...the online app was making things complicated and confusing. I threw every question, asking every different ways. I wanted the why...., the how..., the if... and the thewhat about... and Steven Sodo answered every one of them. He was quick,confident, polite, assertive and extremely helpful. Ive had good experiences at this store before when I first switched to att 8 months ago... good people. I recommend asking sorry Steven.

Carl (store manager) is very professional and patient...he spent a lot of time making my transaction as smooth as possible... thanks!

My rep Deyanira was very helpful and made everything so easy. I only go to this store because they know what they are doing. I would give 10 stars if I could.

I had a great experience with Lucas at the store. He is very polite and professional. Getting a new phone can be a a stressful process, he made it seamless!

Thank you to Steven Soto for his great customer service and always going above and beyond for me regarding devices and promotions.

Great service, great deals!! I never write reviews or comments but I am so happy with my experience with at&t I had to write how awesome they are! So glad I switched from sprint!! We were in and out of the store got exactly what we wanted for an awesome price!! AT&T is amazing!!!!

Easy efficient effortless Steven made the whole process a breeze.highly recommend Steven for all your phone needs

This was a very positive experience, The staff were very professional, knowledgeable and courteous.They were eager to dig in and make me a happy camper. This was quite refreshing to me, because the last cell phone company I dealt with wasnt this way at all. So obviously I was all geared up to do battle when I walked into the AT&T store, but, much to my surprise, it wasnt adversarial at all. A very pleasant experience........Id recommend AT&T to anyone not happy with their present carrier.

I’m giving this place five stars because of Jeff. I went to two other AT&T stores trying to figure out what was wrong with my phone. Nobody offered to help, just said they could sell me a phone. I went to this AT&T to buy my new phone and Jeff could have just sold me the phone no questions asked, but instead he offered to troubleshoot my phone to see if it could be fixed. Nobody else at any other store offered to do that for me. He tried repeatedly to fix it, and when it was apparent a new phone was definitely needed, he spent the time answering all my questions to figure out what made the most sense for me. He then spent another 40 minutes helping me set up my phone and making sure all my photos were downloaded. He went above and beyond to help me and I am so grateful. AT&T needs a million more Jeffs in their stores. He truly exemplifies customer service.

Bruno Pomalaza was very nice. He explained everything in detail. Everybody on that store were very polite and they were very safe in refers to Social distance and mask policy. I am very pleased to visit this store. Thank you.

Both AT&T stores in HB provide excellent customer service unlike this one.

The team at the Costa Mesa store on 17th street did a great job getting my business account set up - transitioned from Verizon. Most importantly, I was able to save money on my monthly bill!

Jeff is absolutely wonderful!!! Make sure to see him for exceptional service, care, and authentic and honest help.

Customer service here is actually good compared to other stores. I will be coming back after signing up for new account, and getting my daughter a new device.

Steven was a great guy and helped me out greatly. Straight to the point, and got me what I wanted and I’m happy!

Dustin was great. Fast, helpful. I appreciation the mask and distancing enforcement too.

Jeff is awesome and rahiim

Great store, Nancy.R was beyond spectacular. She made sure all my options were covered for my needs, friendly and kind, knows her stuff very well, keep it up .highly recommend this place .

Lorena A. was by far the most helpful and friendly ATT employee I’ve had the pleasure of interacting with in over 15 years as a customer. She knew the products inside and out, solved problems, and made the experience enjoyable, something I didn’t think was possible when dealing with a telecom company.

Jeff is the best person we have ever worked with at ATT

Any time we have a question or have an issue about our account, Aaron is there to take care of us. I can see why this guy is the Store Manager, very professional and always follows up with us if it’s something he can’t handle immediately. Thanks for the outstanding support, Aaron.

Terrible experience.Not only are covid-19 physical distances or wearing protective masks not respected by employees or customers but they are very dishonest and clearly only focused on making a sale at any cost. To make things worse, they don’t even apologize for the erroneous changes they have made on my account.

I had to wait almost an hour just to pick up a simple SIM card but its a nice store plus the female employe is very pretty so it was worth the wait..........

Phenomenal, efficient, friendly staff and customer service.

I upgraded to the Xs and 8+ for my wife and I and had excellent service from Brandon and Frankie. They were very respectful, helpful and patient in getting both devises up and running. They even played with my Pug in the store. I would highly recommend this store and be nice, and they are very nice in return.

Went a got a new phone. The people were very friendly and helpful. Walked out feeling good about my decisions on phone and plan.

Great selection of in-stock phones. Helpful sales reps. The reason for only 4 starts is the amount of time it takes to get a phone. Been a customer for 10 years, upgrade every two, always takes an hour to complete the process in store.

Consultant either didnt know they had a iphone trade in deal or was being completely shady only trying to get me to open a new line. Wouldnt come to this location again.

I have never been somewhere with customer service is bad is this place. I just spent a good amount of money there by upgrading my existing account to unlimited as well as purchasing the new S8 plus. Im not even going to get into the horrible experience I had with all that ...Then it came time for me to leave and I thought I should get a case..But when I began looking at the cases there is one that I like but the price was a $100. So I told them play that I wasnt paying a $100 for a case and asked if he had anything cheaper. The next case he showed me Was a cheaper case if I had to guess I would say around 15 to $30 range. I asked if I could try on my phone to see how it fits he replied of course proceeded to take it out of the Box and place it on my phone While I was trying the feel of the case out I asked how much it was and he replied $65 .That being a bit of a shock to me because it was just a thin piece of rubber I said no I am all right Ill look elsewhere . This is the part I couldnt believe . I disappoint the employee said well I cant really return it . I honestly didnt know what to even say at that point so after a few seconds Of Awkwardness I said you cant just put it back in the Box and he said well I kindda took it out of the Box because you said you wanted to buy the case (Keep in mind I didnt say anything even remotely close to that ) I informed him that I never said I was purchasing anything and only asked if I could try the case how would fit on my phone (There are literally people around me in the store doing the exact same thing ) His reply was no you told me youre buying it or I never would have taken it out of the Box to let you see it. Now I might be crazy but I always thought its a normal thing to try a case on your phone before you purchase the case especially at the prices that they are charging. Not to mention the case is very easy to put back in the Box that was not damaged in any way whatsoever Almost like the Box was designed to be able to have them come out to test . I could go on about more of the bad experience but I think you get the point Lastly my bill my bill went up by more than was quoted by the employee by a good amount so he actually lied about what would be charged...IF YOU CAN AVOID THIS STORE.... DO IT!!!

Awful experience. Could not believe how badly they treated me while Iwaa buying a new phone.

We dropped in to check out the prepaid phones, since the screen broke on my wifes phone. They have a small selection of phones, but we didnt know enough about them to make a buying decision. We will check out some online reviews before we return.

Literally the worst.... could they be anymore UNHELPFUL?

November 2013 this store misrepresented selling my young daughter a phone when she was only 2 months away from ending her two year agreement. They added a line without her knowledge and did not explain that we would be paying a monthly payment for a new phone but did not explain that we had to pay for the extra line too. Then after the phone bill came it showed an extra line i called to report fraud not understanding what they did to sell the phone to her. After we found out we wanted to take the phone back and they said they would not allow for us to bring the phone back because the 14 days had past. They also did not allow for us to cancel the extra line because we would be charged full price for the phone. I have called and tried for several months to get this taken care of and get the run around. I have now cancelled my service and moved my two lines to another service and they still charged me for the extra line for another month and will not credit me back on top of that they are asking me to pay $230 for a phone that is now worth less than $100. What a rip off AT&T oh actually AT&T is SBC who bought this company only for the name and I will never attach my service to an AT&T phone ever again. Now they are saying I owe $185 last months bill and this month $144.58 because they are just now disconnecting the line WE NEVER USED that was attached to the new phone and they are now asking for the total of $560.83 that I am not even using the AT&T Service any longer. I was a customer for over 15 years and this is how they treat people. No shame!!!

My iphone 4 my grandmother has had for several years has finally glitched beyond return, so we needed to get a new phone stat. My grandfather and her still work together and need phones to communicate, so this was quite a necessity. We walked in with no appointment hopeful to get any service and a working phone. Within a minute or so, Sam was there to help. This guy was an exceptional employee. He helped her pick out a new iphone that best met her needs. He was incredibly friendly and knowledgeable about every question I asked. I cant tell you how hard it is to find good customer service these days and this guy was definitely top notch. Thank you AT&T for exceeding my expectations and helping us & our company out in a bind. Sam is the best!

Great customer service. Friendly, knowledgable, and very straightforward about what is offered. The customer service rep named D was very helpful.

When I walked in to the store there was an associate greeting people, she did not greet me but she acknowledged a very well dress gentlemen behind me. I was ready to change from T-Moble to AT&T after hearing that they offer unlimited data. Now I decided its better to have no cell coverage but good customer service. T-Mobile offered me $150 for the experience I had at ATT.

Incredibly unprofessional; the sales rep was obnoxiously chewing gum the whole duration of our interaction. Additionally, he tried to employ shady tactics to try and get me to purchase more expensive hardware. I wanted to buy an iPhone SE for a family member because they just needed just the bare basics of an iPhone. I was informed that they did not have that model in stock, so he suggested I purchase the newer 7. I called Apple in Fashion Island to see if they did - and they did have it. This sales rep somehow magically finds several SE iPhones in the back only after I called. Immediately, I left and purchased the phone from Apple because of how dishonest the AT&T sales representative was. Took a whole 5 minutes to pay and get set up with the Apple store.

Great person who knew his companys core values and helping wven thou their was no sale

Helpful store associates. Knowledgeable in the products and services.

Took a series of layers in a phone tree to get to speak with a human in this store. I then asked the attendant if I could check the inventory for a particular tablet. I did not even get to tell her which model I wanted. She put me on hold 42 minutes ago.... still on hold. A shame, I was going to buy two of them at $500 each.

Horrible service! The girl that greeted me was cheerful. I came in for with a new phone, and had questions on how different ways to use it. The sales girl had an attitude and then this little twirp that I assume she was training laughed at my questions. I felt uncomfortable so just left. Going to a different location.

Bad customer service went in there trying to get help and everyone ignore me and didn’t help really upset I got the stuff I wanted to buy and no one wanted to ring me up really upset with theses people behavior I don’t recommend to come to this location

If you are an AT&T customer this is a well staffed store

Just all around terrible the service the plans I went to sprint after I had a bad experience and I was just paying my bill and they act so rude n your money doesnt mean nothing to the company sprint is he best mobile network ever. Cingular did a better job then att

Very good customer service and helpful staff.

Raahin is fantastic. If you are going to get anything from AT&T store talk to Raahim. No pressure amazing service.

Very competitive pricing. Watch for specials.

Minimum of 10-20 min wait at all times. I stupidly bought a phone here, but they didnt have the color I wanted (black?). They had to special order it, a black Galaxy s7 edge really what a strange request. They said it would take a week to arrive but I would be notified as soon as it arrived. A week went by with no notification. Finally went into the store, they said it had been delivered days earlier and just forgot to notify me.Also tried calling this location several times but can never get through to a live person, always get stuck in the endless loop of the ATT automated lady, who always ruins my day whenever I need to contact ATT for anything.This location is perfectly representative of all things ATT: terrible service, poor quality, frustrating automated loops that never resolve your issue, and long waits.

Terrible customer service. Ive never been treated so poorly in a retail setting.

I went into this store inquiring about uverse tv and internet packages. I was quoted $86 per month for basic service by the sales representative. My first bill was around $300 and my monthly subscription was set at $145 a month. No one in corporate has been able to fix the issue and the salesman completely lied to me. After one year of the service the contract went to $228 per month. I didnt know basic cable/internet service is near a car payment

Just a normal at&t store with pretty slow service

Friendly helpful and caring for the customer needs.

All the latest gadgets in one store.

The worst customer service. Id never come back. Plain rude.

The sales team didnt know anything about their phone.

Horrible Service. DO NOT GO HERE. THEY LIE AND MISREPRESENT WHAT YOU ASKED FOR.

Paying the bill is convenient thanks

Ehh. Sales reps are pretty lame.

Home away from home

Ok

Wgiskyky, .