Really incredible customer service. The prices are a little higher, but what a beautiful store. Customer service like all retail should emulate. Love this place!

I wonder if it’s because I was doing an exchange instead of “buying”, my experience was terrible there, I felt like she was in a rush to kick us out even there wasn’t any line for the store, I had a hard time for sizing but she wasn’t helpful at all, also she kindle just tossed the ring to me without wrapped them up, this is really not a pleasant luxury shopping trip at Tiffany.

Beautiful selection. The floor staff was very attentive, knowledgeable, professional, and courteous. Will be returning for the holidays to shop for gifts.

I was so impressed my 2 pcs of Tiffany jewelry was fixed before the due date and it looked brand new.

Rep was rude. Came in to buy a gift, rep showed items that were over my budget, asked for something within my budget, her tone immediately changed, then she brought out something even more expensive. Very interesting tactic to get people who they think won’t buy expensive items out of the door so that they can make a more expensive sale.

Received excellent customer service fromS. Zuern the location movied at south coast plaza its now near macy.

Customer representative was not very helpful nor was she knowledgeable on their products or was just being plain rude (Ms. Rubien). I asked for a particular bracelet that they had on display and she let me know that I would not be able to get it because it is discontinued. She did not even had the decency of sitting me down to try jewelry, she had me stand near the register to try things on (how tacky) and made me feel rushed to buy something. What a difference in service compared to Cartier, where they make people feel like royalty. Tiffany does not have good customer service. Some of their representatives are arrogant and incompetent in providing good service. Please train your employees in how to be genuinely courteous and knowledgeable in your products.

I have been waiting for over an hour outside of the store for customer service. Now I am waiting inside which will likely be another hour. They need more customer service reps. 100% ridiculous for this reputable company.

The staff (Gabriel) was an amazing help for us when looking for a particular piece. Great customer service and experience. Will come back

New location. Very nice

If I could give zero stars, I would! My husband made the mistake of purchasing clip on earrings for me for Christmas and when we finally went today to exchange them, they wouldn’t let us do anything with them. The woman was extremely rude and unhelpful and the manager wouldn’t even come speak to us. I’m floored by their customer service...especially with covid restrictions and everything. We have a new baby and running off to Tiffany’s during covid wasn’t our first priority. We have been shopping at Tiffany & Co. for at least 20 years (purchasing one or two items every year) and I can honestly say that we will never shop here again. What a disappointment for a company we were so loyal to.

After waiting 35 minutes just to enter the store I was not in the best mood. Ken was assisting me and offered a suggestion of a new piece that turned out to be the perfect birthday gift for my daughter. He was polite and professional even though I was not. Thank you!

Quick service. As always, the stores employees were very nice and helpful.

Excellent service!

Exceptional service, good price for my daughters bracelet and charm.

Top notch service.

Such a fancy and high end vibe compared to other chains Ive been to. Gorgeous selection and amazing staff

Honestly, the worst experience. Our sales rep told us that we were allowed to look in the room with all the rings and watches...which was weird, she was extremely rude to us. It was inexcusable.

Great customer service. Love this place!

Art made our visit very comfortable! He never rushed us or pressured us in any way!! Thanks Art for the great experience!

Let me say 1st truly a 5 star perhaps a 6 star experience! The courtesy and knowledge of the staff is unbelievably great. the beauty of the interior and exterior design of the store is simply beyond compare. The merchandise of course is at the very very highest level of quality. And of course the prices match, but its true you get what you pay for. I cant think of any way to deduct even a 10th of a point; truly a 6 star experience.

I want to compliment the Customer Service department at this location for upholding the tradition of impeccable treatment and honoring their complimentary cleaning policy- especially when I decided to drop off about 5 or 6 items at once. Upon receipt of my gorgeous items (one piece Id had since 2002) I left feeling grateful and excited to share my review, highlighting the dedication to customer satisfaction.

Wrost company for anything delivery whole mall is closed but they don’t answer you back appointment time 9:00 pm but no one will answer you back. Why u ask for delivery if you don’t want to get it. Worse ever seen

Unbelievable customer service from Sarah, the store manager. I seriously dont recall meeting someone so nice and that gave that high of a level of customer service.She didnt care how much we spent, she just wanted us to have the best experience ever! And because of her, we did.I can see why shes been promoted by Tiffany & Co. to Store Manager.Thanks Sarah for making one of my daughters 15th birthday present unforgettable!Youre the BEST!

Horrific service. I have been to Tiffany stores across the country. This one has by far the worst service of any store. In fact Dollar Tree has better service. I am unimpressed by designer items in general but when I am forced to spend money for something designer I expect top quality customer service that frankly I am paying for. based on two visits here is what my wife and I experienced:1. The first time we were there it was the start of December and was very hot in store. We walked to the counter as we do in their other stores only to find out after ten minutes that we had to “take a number.” First I shouldn’t have to take a number and second many employees were either standing around and doing nothing or not informing customers. After a 20 min wait we were finally helped the lady was curt even after we spent several hundred dollars.2. An hour ago we walked in and there was very little foot traffic same thing take a number. Then I went to get my wife’s necklace cleaned and we waited for thirty minutes just to drop it off! Just to find out they would take a week to clean it!! A necklace?! Really? Then I asked about return shipping and they stated I would be charged $20!?!This time we were in to shop for our first baby.We will not be coming back to this store it was horrible. I don’t know if they are trying to give the appearance of being exclusive or what but the message they are sending is incredibly poor and if I am going to spend significant amounts of money the service better be excellent. Go to Tiffany in Pasadena instead!

Great customer service and great products

Their customer service absolutely sucks. Never buy online because it won’t look the same in real life.

Despite the store being Tiffany & Co, the customer service is HORRIBLE! If I could rate my experience a zero, I would! I walked in yesterday to buy a necklace for myself and the girl that helped me looked like she hated her job. I was not greeted, not a hello, good afternoon, or how may I help you. I was able to walk around the store 3 times before I had someone say is there anything you need help with. The girl that helped me certainly did not make the interaction a personal experience. I asked to see three different necklaces and every time I asked to see one the girl made a face. Ive made all my purchases online and I regret not making this one online as well. I honestly expected better customer service, especially being Tiffany. I am tempted to say this experience has completely turned me off. If it was because the purchase was a birthday gift to myself, I would be tempted to return my purchase and taking my business elsewhere. I will definitely not be buying from Tiffany & Co.

Got my husband wedding band from Art. He is nice guy and he greeted us immediately at the door so we were happy to buy a ring from him.

Wonderful service and selection. For the best customer service, I recommend trying to stop in during the week, when it is a little less crowded. Almost everything Tiffany carries nationwide is in stock/in the store, which is refreshing (and somewhat unusual as we all know how quickly Tiffany sells out of popular pieces). Highly recommend this location for all things Tiffany.

I went today (12/27/19) with my fiancé to look -and maybe buy- a bracelet. We found the bracelet I like in the glass case and an blond employee came by helping a group who looked like they were going to purchase. We waited there, standing next to the group for 5-8 min. The employee didnt even make eye contact or told us the classic I will be with you guys in a min. I told my fiancé to walk around with me, and after walking around for 5 min he asked a lady with a Tiffany color scarf in her neck and she told us about A LINE WE HAD TO DO TO TALK TO A SALESPERSON. Meanwhile there were a bunch of securities and other employees with who knows what position walking around and people watching. I will NEVER come back to this store.

It was time to buy a long wanted simple pendant for my Fiance and after months of saving money, I was finally able to surprise her with a blue box from Tiffany. The service and workmanship is second to none, but still I can not justify the price! Thats why I give only 4 stars!

Opened in In 1837 New York became the proving ground for 25-year-old Charles Lewis Tiffany and John B. Young, where two young entrepreneurs engaged with natures principles of simplicity, harmony and clarity.The South Coast Plaza is the nearest location and service (like the establishment) is indicative of history, class and artistry in the tradition of Tiffany---in business for over 100 years.Tiffany Blue is the signature color and is a registered trademark. When ladies/men receive blue bags/boxes with white ribbons its difficult not to smile. Tiffany blue is memorable. Notice the creative windows displaying sparkling offerings and COVID19 protections observed in place.

Who doesnt love tiffanys? Timeless designs mixed with contemporary. The quality of the work is un unparalleled.

I bought my first pieces today and my experience was just as I expected... first class.

What can I say its Tiffanys the customer service is second to none

I love Tiffany’s. I always get Christmas gifts here and have been gifted presents. I have found that their online customer service is fantastic. However the reasoning for my three stars is for when I have to visit the actual location in South Coast Plaza. There is this one lady that I always unfortunately get stuck with, C Johnson (short black hair) i believe her name is. And it truly makes me not want to come to this location. Like I actually don’t look forward to going into the store if I end up getting assisted by her. She’s always in such a poor mood and has snarky comments and is very short tempered.I don’t know if it has to do with my age and she makes judgements but I’ve had about 4 encounters with her none of them were worth coming back to the store. Trust me i wouldn’t have if i didn’t need to.I did recently just pick up 2 items i had cleaned and Taf i think his name is and Haleema were wonderful. So that is worth noting.

Mark Anthony provided exceptional customer service. He is very personable and makes great recommendations.

Very nice! Looked at engagement rings here. The staff was extremely friendly and very helpful in assisting me. I didnt even know what kind of questions to ask and the salesperson was very patient and helped guide me through how to think about this purchase.

I am from the metro NYC area, and shopped at the 5th Avenue flagship store many, many times. Since moving to Orange County, I have been extremely pleased with the Costa Mesa store, which has a large selection and courteous sales associates. I also want to commend Mark Pacheco in customer service. I worked with Mark several times to get some issues resolved with one of my purchases, and he was extremely helpful, patient, and pleasant.

I had an infinity bracelet for about six months and it broke and luckily I found it on the floor. So I took it to get what I thought would be may be a new one, but no they wanted me to send it out to get fixed and charge me $50. Then I couldn’t make it down to pick up when it was fixed and they were going to charge me another 20 to send it to me. What a joke, worst customer service ever

How can you not like this store😏

Very friendly employees. Not stuck up they had great personalities and held a conversation with you. Didnt hear them say we couldnt take are drinks or our are bags. They greated up when we walked in and the security said have a nice day n hope to see u soon

Nice inventory. Buy something and get happy!

Very helpful and courteous staff.I didnt know that they weld the charms on the bracelets for free as weve had one charm just hanging on a clasp and another was missing a clasp, they assisted us in processing the bracelet that weve had for 3years now.

First time experience was nice!Bought two lovely items.

Excellent service always. Pricey jewelries.

Great services. Jewelry is phenomenal.

Ask for Michelle. She is a great SA. Will help you find the perfect ONE.

They never ever answer the phone! No matter what extension you hit or what time you call. Very discouraging, especially if you dont live in the area and want to check availability before you drive down. Only reason I put two stars instead of one, is because after my 5th call back to the store someone finally answered. Id probably have better luck getting through to a radio station :-/

Top-notch stuff. Ive only come to browse before, but theres a good chance Ill go back. Just watch the price tags.

Super poor service! Even too much to give them one star! They judge you by what you wear and dont know how much cash you have in your pocket before deciding to give you any attention or service!!! Amazingly BAD!!! I left today and spent over $1000 at the Dior store on earrings instead!

Amazing service as always! Katie was fabulous, knowledgeable and helpful.

Nice shop but the staff isnt the best. One of the ladies working there seemed to have a bad cold and was sneezing on everything. Stay home and dont get all your co-workers sick!

Outstanding selection and service, every time.

Worst customer service! Colleen Cothran had very bad attitude and unprofessional service, and her manager Kelly Kliewer was even worse!

WORST customer service EVER. I was assigned by a sales associate named Merrell she had 0% interests in customer service .. I can tell that she doesnt want to be there by assisting me. When I asked her I want to look at the heart bracelet that was about $150 and asked if I want to get it 2 beads out she was like you pay here and then go to the customer service area to get it done and she wanted to assist other customers and I wasnt even done and had few questions left..she just have zero understanding of a customer standpoint what i would be interested in and Im like..IS THIS RETURN LINE @ WALMART?? WHY DO I HAVE TO WALK THERE AND GET IN LINE AGAIN. AND EXPLAIN THE WHOLE THING AGAIN-- .Expecting a high end customer services from high end brand? i don t think i am asking too much.. I just couldnt believe the level of customer service is just handled poorly. I know the bracelet might not be the most expensive item that they sell but the way they treated customer was just not acceptable. Tiffany & Co., if you are reading this please train them again.. this is by far the worst service I received by Tiffany & Co., very disappointed

Great staff and amazing jewelry.

The staff are amazing! Excellent Customer Service

Customer service is way more than I expected. Excellent! I would like to commend Ms. Corrina Perkovich of Southcoast Plaza, Costa Mesa, Ca for assisting me to find the right engagement ring last Wednesday, October 29, 2014. Job well done! She is an asset to Tiffany & Co.

Very beautiful jewelry, if you can afford it. Great customer service. The outside entrance is tucked in next to Nordstrom.

Natalie was quite helpful in letting me try on different ring sizes. I would recommend this place and give 5 stars but there is just too many customers and usually there is a line here.

Very helpful and kind staff. Took the time to fully assist me.

For the amount of money you spend here you would think customer service would be a whole lot better. I bought a black enamel necklace and black enamel charm, and after a couple of months of wearing it, the black enamel began chipping off of the chain. When i bought the necklace i asked about that occurring and the sales lady said it was a new product and they weren’t sure if that will or will not happen so just bring it back if that does happen. I called the store and spoke to a very unhelpful and rude guy named tak. He was acting as if he had no knowledge of them evening selling the kind of necklace i bought. He carried on an i explained what happened and he tells me well the only way for that to happen is if it was impacted. I said well idk what kind of impact that could be, hanging on my neck. Then he said bring it in and bring your proof of purchase. I said i dont have that any longer but you should be able to look me up. He said the only way to look me up is by my name and many people were in the system by my last name, peacock but nothing came up under Morgan. He went on and refuse to try other ways to look me up and said there was nothing he could do. So i knew that was BS, and asked to speak to the manager. Totally different story, she was a little more helpful but she was rude as well and fast talking me. Like rushing me off the phone. But she did find me in their system by my card info. And said to come in and IF WHAT I TOLD HER WAS THE CASE THEY WILL REFUND OR EXCHANGE IT. She said it as if i was most likely lying about the enamel coming off or there may be evidence of more happening to the necklace than what I said. Of course when i get there they see their product is bad quality and refunded me. These people are so stuck up and rude ill never patronize this company again. And the craziest part is most of the jewelry was tarnished and looked bad under the light! POOR STAFF, POOR CUSTOMER, POOR QUALITY!

The staff is Rude and condescending. They are unhelpful and judgmental. I have shopped at Tiffany & Co. For over 20 years, and own numerous items. The service I’ve experienced at the store is by FAR the worst.

Love this store. Doesnt every woman?

Very nice high end jewelry$!$

Service is great. Love this place.

Awesome service and great selection!

A woman should always visit Tiffany & Co at least once in her life!

As always the service is great...

OMG. Service is 5 Star

Quick and easy. Makes the pain of spending money there bearable.

By far the worst customer service I have ever seen from this store

Very friendly and helpful staff

Great service

Great customer service. Great pieces.

Perfection

So fancy so me

Very polite staff.

Merry Christmas Michelle

Vinh was great very attentive and knowledgeable

Great place, service.

Amazing customer service!

Very knowledgeable, helpful and quick!

Extremely friendly.

Awesome customer service

Been here a couple times & service is amazing

Solid Tiffany & Co. experience from the greetings at each door to the customer service every time.

Very nice staff during stressful time of the year.

Love the customer service

Good shoes I think

The staff here didnt take my wife and I seriously and I think mistook us for window shoppers. They didnt start helping us until I laid my wallet on the counter and they saw that I was there to spend some real money.

Excellent customer service

Service is amazing, very attentive.

Favorite store

As far a customer service via Phone, terrible. I cannot get a hold of any one and when I do, they put me in hold. Total time on hold was about 15min. They last time I called(later in the day) the click in me.

Awesome.

Excellent!

Everyone very friendly