U-
U-Haul Moving & Storage of Crystal
5465 Lakeland Ave N, Crystal, MN 55429, United States
Comments
La
Review №1

We went in today to get our hitch install and U-haul of Crystal didnt have it on hand. They should have given us a call if the hitch was not there. Also it was lunch time so we had to go eat because the kids were hungry so I told the rep to give us a call with an update. They said they would give us a call to update if the part was here and follow up with FedEx... 2 hrs later no update and wasted a whole Saturday driving 40 minutes with two cars....inventory control is terrible...

me
Review №2

This location is quick and easy whether using the app or in-person. They always have trucks or vans available - even last minute.

Ha
Review №3

The workers were great they assisted me very well and made me feel welcome and assisted me in what I needed I would recommend them if I had to with someone else I appreciate it

Ch
Review №4

I have rented trucks and storages from this company for several years now, recently though and I’m not sure if it’s due to the ongoing pandemic they have been on some scamming stuff, like renting literally empty trucks and charging customers for not bringing it back on a full tank. Be mindful of your distance traveled they will scam you, they claimed I drove 212 miles when I live less than 10 miles from the uhaul storr and the storage that I was moving my belongings to. They refuse to refund my money after randomly charging my card an additional $260 3 weeks after I returned the truck... just go some where else.

va
Review №5

Management is so awesome and helpful.lacy at storage is a doll .she helps so much

Jo
Review №6

Well run U Haul with sharp personable employees. My truck was warm and ready to go with the correct number of furniture pads in it!

To
Review №7

Derek is the man. I spent days trying to get the wiring for my trailer car harness completed myself before stopping into this Uhaul location. My trailer is old & loaded full of my belongings. Derek went out of his way (while running the whole place by himself) to make sure I left with working lights on my trailer. The cost was more than reasonable & Derek demonstrated an immense amount of patience while dealing with the issues provided by my goofy project. Im moving to FL & it was extremely important to me to get this figured out. I couldnt be more thankful that I happened to run into such an amazing dude.

Sh
Review №8

The store has the floor marked for social distancing but an employee walks past me and my husband while the other employee walks around to get in back of the desk. Then again the same employee walks right next to us. I said you have the floor marked but don’t obey your own signs? The employee says I have a mask on..... my husband points out that she did not have her nose covered. Then both employees tell us that’s enough. I’m sure that’s enough because they didn’t want to hear how they are not following their own rules. Well this is why Covid 19 is spreading.

Fr
Review №9

Put a trailer hitch on 3/4 ton truck, Got me in on time and finished as promised, looks great.Thank you for all-out help.

fr
Review №10

Read exactly what they said they would do at the time they said they would do it in the amount of time that they said they would do it these are all super pluses for me because time Is something you cannot replace. Guys will be back if i need more help

Jo
Review №11

The owner helped me out by getting my rental done fast and helped me with questions since it was my first time I will be using this location again 100% loved my experience

Jo
Review №12

Friendly staff that got me on my way in no time.

Sh
Review №13

Best service ever! Seriously Jeremy is a life saver! After having the worst time at the Brooklyn park location where I originally had my rental I was told they would not help me even though I scheduled online. I was feeling defeated. I drove down the street to the crystal location and was greeted with a smile and told he would do his best to get me a rental. He did ! So amazing ! Thank you! Best place in town. Highly recommend

Ch
Review №14

I have used U-Haul for the past 30 years. And I must say this particular U-Haul in Crystal was fabulous. The employee has a good personality, smiled and seem to like his job. He moved me in and out faster than I ever been it any U-Haul. Is it was higher than a v I sure would give him that. Shout out to the crystal U-Haul Moving and Storage way to go!

Ta
Review №15

ALWAYS GOOD CUSTOMER SERVICE, THE ONLY ONE I RENT FROM.

Er
Review №16

The after hours return website doesnt work so youre basically guaranteed to have a bunch of extra fees tacked on. Other than the bogus fees, service was adequate.

Sa
Review №17

Very friendly service - will use again! Highly recommend

No
Review №18

Updating this to 5 stars after my recent experience renting a trailer here. The lady who helped me get it hooked up went way above and behind to help me with my hitch. And this was on Thanksgiving day! And the young gentleman working that day also did a very good job prepping and attaching the trailer for me. So, needless to say, I was very impressed by the professional staff at this location and was able to get the trailer I needed just in time. :)

A
Review №19

Had an overall good experience. Check in could have been quicker.

Ma
Review №20

Been a customer at this location for years...one stop shopping for all your moving needs. Great customer service!

Ti
Review №21

It was good 🙂😊😊

K
Review №22

Guy was ok got my truck quickly . Sign in was fast . Did my move got back . Another person checked me in outside. Off I went . No hassles

Ra
Review №23

ExpensiveBut,.....,..

Qw
Review №24

Wow. Negative stars if it were possible. Rudest employe I have ever encountered. Wouldnt last me talk to ask a question and was angry at me for even trying. The guy wanted to close early. Thankfully uhaul lets you go through the rental process on your phone. If we werent on a time crunch I would have just taken my business elsewhere. Uhaul New Hope is super helpful and friendly. Use that location instead.

Ka
Review №25

We came in on a Wednesday afternoon, and walked out with the keys to a truck in ten minutes. We dropped off the truck and the keys after doing everything we needed to - overnight. I just called to check our total charge, and it was a lot LESS than the estimation!Overall - we were treated well by the staff (..the manager) and the whole process was incredibly quick and painless.

So
Review №26

Got a van, online and there was totally no available vans in the metro area. Thumbs up.

Jo
Review №27

They cancelled a hitch install appointment due to staffing issues. They didnt immediately offer to reschedule at another location for the same time, but I pushed for this because I had taken time off work. They sent me to Coon Rapids and said that the hitch and wiring was in stock. The hitch was in stock, but the wiring was not. They also told me that they would not have time before the end of the day anyway (at 4:30pm) for the wiring I wanted, even though I had an appointment. I left with a professionally installed hitch that Im happy with, but I did not get the wiring I was scheduled for. I decided to install the wiring as I should not have to deal with this sort of crummy customer service.They even told me over the phone that they would probably be able to do the wiring at a reduced cost due to the inconvenience. After promising to call back with the price to do the wiring, I didnt hear from them, even a week later. Dont rely on this location to follow up, they wont.I will not be using Uhaul for hitch installs on future vehicles. I will be going through local companies instead.

Ro
Review №28

Dropped off my U-Haul there they came outside help me. Very accommodating good people

Do
Review №29

Went Two days in a row. Both days truck was dirty. Only uhaul Ive been to that dont Have moving blankets or dollies in the back of the 26 truck to use if needed. Im work for a moving co. So I have rented many uhauls. Staff was friendly they just need to make sure the trucks are clean before they rent them out.

De
Review №30

Ive read the other reviews, and felt a need to comment. I have rented a 6x12 trailer twice for moving my stuff out of state within the last 6 months. Each time, I have made an appt directly with this location, and I have been treated courteously and professionally. The trailer was available each time, and I received assistance with hitching up the trailer to my SUV. I was even offered extra days to cover the return of the trailer to the nearest UHaul location from my rural home (70 miles away) after I unloaded my trailer. I found the staff to be friendly and helpful. My needs were met, and I was happy doing business with them. I just reserved another trailer today, and the person who took my call was courteous and quick, and gave me one additional day with no extra charge. No complaints here.

Sa
Review №31

I had the same experience of being charged for an extra mile. Promises to refund the charge were lies. I would never use these people unless you enjoy being ripped off and having people treat you rudely without respect. I talk to Manager about that and he told me i will get back to you as soon as possible but this is about a 6 weeks i havent heard anything from him. Horrible experience.

Ra
Review №32

Decent prices, great products and service.

De
Review №33

2nd time i USED uhaul in a week..this was a different local than the 1st one...WAY BETTER SERVICE AND PLEASANT TO RENT FROM. WILL GO BACK HERE AGAIN! OPEN ON SUNDAY TOO!!#

Al
Review №34

They were very nice and helpful. Truck was in great condition! Overall great service

Ma
Review №35

I had the same experience of being charged for an extra day when I had the truck back on time. Promises to refund the charge were lies. I would never use these people unless you enjoy being ripped off and having people treat you rudely without respect. I would also give them minus five stars if it were possible. Horrible experience.

Sa
Review №36

Its a good store but never go in there towards the end of the month supplies can become limited. The service is excellent but they might be short staffed due to heavy foot traffic so be patient.

Ch
Review №37

The 1 interaction with a staff member was great!! Cant remember his name.

Jo
Review №38

Great crew Jeremy Josh and Paul rock the house daily getting hitches on cars and doing rentals twice as fast as the competition!

Be
Review №39

Decent place

Le
Review №40

Store does not honor reservations. Reservations are worthless. Your truck or trailer is subject to availability even if you have a reservation. You can show up, no truck is available, and youre out of luck. Staff is rude and unhelpful. Avoid this store.

St
Review №41

They hooked it all up even in the midst of a snow storm. Had what we ordered, the price we expected, and were very helpful.

Ch
Review №42

Company will sneak in large charges after you return the vehicle, without having explained the source of the charges at the counter at time of checkout. If you dispute them the manager will indicate that the charges are legitimate and you signed paperwork saying you would pay them. Do not use this location unless you want to get ripped off and then hung out to dry.

Fr
Review №43

Completely dissatisfied, they get to choose where you have to return the equipment, I went and got the equipment where they had it, and They also expect you to take it where they want, not at your destination, thats wrong and unfair!

Br
Review №44

0 customer service. You reserve a truck and trailer at a location and they send you a confirmation with it at multiple other locations so you get the do all the work while they take your money.

Za
Review №45

Quick and easy - Paul was very helpful.

De
Review №46

Great Service helped me with a time crunch! Thanks!!!

sc
Review №47

Good

Li
Review №48

Good prices on renting any thing they have

Za
Review №49

Fast and friendly service....

C.
Review №50

Awesome staff

Da
Review №51

Jermy is awesome

Ig
Review №52

Nice place

su
Review №53

Its ok

He
Review №54

Awesome customer service

Sy
Review №55

The price was lower than expected.

Wa
Review №56

Ok

Fr
Review №57

Never got nothing

Jo
Review №58

Service was okay.

Al
Review №59

Service

Information
59 Comments
3.9 Rating
  • Address:5465 Lakeland Ave N, Crystal, MN 55429, United States
  • Site:https://uhaul.com/Locations/Truck-Rentals-near-Crystal-MN-55429/729054/?utm_source=gmb&utm_medium=primary&utm_content=729054
  • Phone:+1 763-537-5701
Categories
  • Truck rental agency
  • Moving and storage service
  • Moving supply store
  • Packaging supply store
  • Self-storage facility
  • Trailer rental service
  • Trailer supply store
  • Used truck dealer
  • Van rental agency
Working hours
  • Monday:9AM–5PM
  • Tuesday:7AM–7PM
  • Wednesday:7AM–7PM
  • Thursday:7AM–7PM
  • Friday:7AM–4PM
  • Saturday:Closed
  • Sunday:7AM–7PM
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