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Public Storage
20565 Valley Green Dr, Cupertino, CA 95014, United States
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Public Storage
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Th
Review №1

This store is amazing, the property manager Morgan was very professional with such a good attitude, she went over all details and really made me happy with choosing this store! Morgan was extremely helpful and trustworthy,I am absolutely glad I came to her location, I will definitely be recommending this location to all my family and friends, as her customer service was remarkable,I am very pleased with Morgan! This location is outstanding.

Sh
Review №2

This public storage worked out great. The fact that its drive up units makes it easier to store my belongings. Just want to thank Rochelle for finding me the best place to rent and alicia for being efficient in the rental process. Will recommend my friends to store here. Thanks again ladies

Di
Review №3

Just wanna give an amazing & helpful employee Adelena the 5 stars she deserves thank you for all the help & information girl.

Be
Review №4

The number one thing I love about this property is how all the units are drive up ready. Jason and alicia were very nice and approachable. The location of this storage is behind some apple buildings so might be difficult to find at first its down a drive way next to apartments. All in all positive experience.

Mo
Review №5

Alicia is so helpful and kind. Shes a wonderful asset and provided top notch service. I highly recommend this location to anyone looking for great customer service and a safe place to rent.

Jo
Review №6

Z really helped me out. He was professional, informative and friendly. He went out of his way to set me up with what I needed and made sure to answer all of my questions thoroughly. Great employee and great experience all around!

Lu
Review №7

Rochelle was awesome she helped me with my move in she was very helpful and so was Richard. The facility was so clean and organized. Thanks for all the help. If your ever moving make sure you reach out to their team for great customer service. Good job Rochelle Alyssa Richard and Pedro. I will defiantly be coming back.

Sl
Review №8

I rented a unit today at this location. Monty was very helpful and explained the whole process very thoroughly. Im definitely happy to be renting from this company and location.One thing to watch out for: I made a reservation online a couple of nights ago, so I thought I was all set to get my 7X10 unit on the date I had reserved it for. Well, it turns out that this really wasnt a reservation, but was more of an indication of interest. This company doesnt actually hold units on your behalf; it is a first-come/first-served arrangement, so they might not have a unit available for you when you show up. I would advise booking online and then calling every day until they have a unit for you in the size you need. The online part gets you some decent pricing; the calling every day part gets you the unit you require. :-)

Lo
Review №9

Great attitude and easy going staff. Excellent prices. Easy acsees to units and experience is a must to experience if going to rent a storage unit overall exwllent and happy with my experience.

Ch
Review №10

The lady manager is very helpful and very nice. She is always watching who is going in and out with what, even the gate is always keypad protected. Just make sure you get back by 8:45 not 9:00pm, read the instructions. The location is nice!!!! Very happy customer!!!

De
Review №11

Excellent customer service! I can’t wait to start storing my beloved Barbie Doll Collection in my unit! Jason and Alicia were very professional!

Ro
Review №12

Jason was incredibly helpful and friendly. I will definitely go back here for any storage needs.

Ra
Review №13

Came to the property to ask about pricing and the Manager Alicia was very helpful and knowledgeable. Cant wait to move in soon.

Ma
Review №14

My experience here Was very pleased with the property manager Morgan was very polite and very helpful, facility was extremely clean over all I had a very good experience here

Je
Review №15

In hopes to minimize clutter, my boyfriend and I rented a unit here last fall. Initially we just needed a unit that was local, but upon our first visit we realized that it was an ideal space for storage seekers. The location is very discreet unlike most others we’ve seen on the road.The check-in process was quick and easy, thanks to Alicia who made it a breeze. She also routinely checks on every unit and is very knowledgeable; which is greatly reassuring for potential customers! I left my unit unlocked once and they called us to let us know they’ll put a lock on it for the meantime. Amazing!All in all, i highly recommend this public storage to residents in need of a clean and safe place to store your things

Ch
Review №16

THE PROPERTY IS GREAT AND EASY TO GET ACCESS. THE RENTAL PROCESS WAS SMOOTH AND EASY, I WOULD DEFINITELY RECOMMEND RENTING HERE.

To
Review №17

Alicia is easy to deal with and super helpful. The property is well kept and is overall a nice facility.

Jo
Review №18

The manager was very helpful! The process to get a 5x10 storage unit was quick and easy! Highly recommend using this Public storage and it’s in a nice and safe area. Five stars all around!

Al
Review №19

Dont rent one of these storage facilitys if you loose something in the bush they will yell at you and make you feel uncomfortable about it. Also the staff finds reasons to kick you out because they dont want to do their job properly also Alicia doesnt do her rounds so she should be fired and she yelled at my mom and her husband.

Da
Review №20

Great service and very helpful and accommodating. Highly recommend.

Re
Review №21

I would like to thank Z for helping me to easily and pleasantly transfer from a smaller to a larger unit. My only concern is that the lock is very difficult to open.

Am
Review №22

Rochelle and Jason were a great help with purchasing boxes. They gave me a great deal and I saved 10% on picture mirror boxes which came in handy. Also grabbed the biggest stretch wrap to ensure my pictures stayed intact. Thanks for all the help

Je
Review №23

Grateful for this location! The staff has been all smiles and attentive to any of our questions and concerns from the beginning. Thank you Alicia & Katie!

st
Review №24

Great service and very helpful. Would recommend this place.

Ya
Review №25

The property manager Monty is very helpful and warm-hearted. Although my first option - 5 by 5 room is not available in this location, Monty help me to check available room in other location. Finally, I decided to rent a bigger room here-- all units here are car accessible. Thank you Monty. My first experience with public storage is pleasant.

Ro
Review №26

The staff here was very friendly and helpful, service was quick and easy. Nothing else you can expect from a storage facility, this place is great!

Co
Review №27

This was my first experience with Public Storage and I am very pleased. Alicia was thorough and friendly, a delight to work with. I had easy access to my unit and when it was time to check out, it was a breeze. To Alicias boss...Ive worked in customer service for many years and you have a jewel in Alicia. Thank you!

Hu
Review №28

The property manager was great. Perfect service

St
Review №29

Nice location. Clean facility and easy access. I love being able to drive up to my space and unload my goods.

Ma
Review №30

Great customer service! The facility is very well maintained and the staff is very friendly.

Al
Review №31

Amazing customer service! Went in to get boxes to help a friend move. Karla was amazing! She helped me pick the right size boxes and then gave me a 30% discount! I would highly recommend this store.

Sh
Review №32

This is by far the best storage facility in the bay area! Hasan was a great help and even stayed late to make sure I was taken care of. I would definitely recommend this place to anyone looking for quality units and professional service

Ha
Review №33

Jason was great. Service was quick and easy 😊

Is
Review №34

Rachel was very nice and was able to show my son one of their big units. He was delighted. Thank you for helping us with our move and supplies.

ir
Review №35

This property is not where I have my unit but I come here every month to pay my bill because its close to my job, and Alicia is the BEST. Very kind, very knowledgeable about the ins and outs of Public Storage. If you are looking for a friendly face while you are storing your precious belongings, this is the place.

Me
Review №36

Rochelle and Monty were very helpful with my 1st storage rental. They made me very happy and was great conversation.

wi
Review №37

Came in for Merch and manager Alicia was very knowledgeable and helpful with what she does. Will recommend friends and family to come here.

Kr
Review №38

Kicking us out by having an “renovating” project in the midst of pandemic and wildfire. I reached out to them and see if I can move my stuff to another facility closer to San Francisco. They told me that the manager will reach me out. I haven’t heard from them since then...

LI
Review №39

Alicia is the best, very helpful, awesome customer service skills . I recommend this storage facility to anyone who needs a store . Clean property, security is tight and great prices .

Ng
Review №40

Alicia really nice staff. Good place to move in.

Ne
Review №41

Great property clean location managers always helpful

Ra
Review №42

Associates are very friendly and they do a great job during the rental process. Would recommend if renting

de
Review №43

Stephen was a great manager and helped with all my questions and needs that I have . Made the rental process fast and easy .

ch
Review №44

I have been storing my possessions in the facility for two yrs and Alicia has been very pleasant, friendly while continue being professional. She is an exemplary employee and Public Storage should be pleased and proud to have her.Sincerely,Christine Phelps

Ma
Review №45

Victoria is one of a kind. I love coming to public storage just to pick up boxes and great customer service. Victoria and Daisha are very helpful and professional on site. Go see them today.

Mi
Review №46

Alicia was very professional and friendly when setting up my rental. The process was very smooth and I felt very good security measures are in place so my property is safe and secure. Id highly recommend Public Storage for your storage needs.

Ka
Review №47

Excellent customer service, low commitment sign up and check out, easy to use web portal.

Ge
Review №48

Victoria and Daisha were outstanding. They are what great customer service is. if you need a space go see them today. great prices and great service.

Wi
Review №49

Very clean, easy access and Alicia & Jason really take care of their customers. 10 stars!

Fo
Review №50

I have never been treated so badly in my life over the phone! On 22nd of January 2018, I spoke to a staff named Albert who became very upset when I told him that the purpose of my call was a query and not booking a storage space, as I would do this online. He told me, in an aggressive way, that he would not give me the information I wanted and for me to find it out for myself on their website. I just wanted to know if they accepted international credit cards and if non US passports are a valid form of identification. These were relevant questions and there is no reason why any customer service staff should deny answering. As this was not enough, he became upset in telling me his name when I asked. This is just not acceptable!

Qu
Review №51

I am not impress very much. Directions to this place are the worst... its not very clean for the prices they charge and its kinda scary looking unsafe as its aperance goes. I am still looking around for a place to store my stuff... never leave anything u care about here... just ????? Hummmm?

Be
Review №52

Daisha and Anna helped me and they are amazing! Their customer service was excellent and they were friendly and helpful and provided me with all the information I needed. I will definitely recommend this Public Storage location to my friends and family.

Al
Review №53

Very knowledgeable team and worked with us based on our needs with complete enthusiasm and smiles.

Ch
Review №54

Great prices and friendly staff at this location. Was able to use the $1 promotion.

So
Review №55

Great service! Walked us through the process and made everything a breeze!

Lo
Review №56

Was in the area an I Came in to make my payment an it was great seeing beonkaa here shes always very cheerful an helps out so much thank you for all your help

Da
Review №57

Great customer service ! Stephen was amazing and helping in every way possible . Property was also nice and clean .

To
Review №58

Excellent price for a 10x10 and very convenient location. Unit was reasonably cool even on a 95 degree afternoon

Tr
Review №59

Great location. Victoria is such a sweetheart! Thanks for all your hard work!

An
Review №60

So far, so good. Check in was easy. The unit was clean. Well see how they do over the long run.

Th
Review №61

I and my brother booked two storage units on- line. There were some minor problems with the units that had been assigned to us, but the management was so kind to give us new units without any additional charges. Hasan was very helpful in guiding us through all the needed paperwork.

th
Review №62

Great service. Helpful service

Br
Review №63

Prices are good and property is well maintained. Victoria was very sweet and knows her stuff. Marissa is an awesome trainee.

Su
Review №64

Good staff, Right down the road from me. Great location.

Ku
Review №65

Property is awesome and everyone is very helpful. Great place to rent.

Ve
Review №66

Great customer service. 5 stars.

Ta
Review №67

Good location for me, but would not recommend if you have other options.The office lady has an attitude. The keypads are inconveniently located - you have to get out of your car, take your code with you, get back to the car in time .. ugh.Units are old, doors dont close properly. There are an assortment of characters there usually.Their prices are not competitive.Avoid unless you like the location

om
Review №68

Marissa and her team were Awesome. They got me in and out great experience would definitely come back.

Wi
Review №69

Stephen was a big help he explain the procedure very well and made everything smooth and easy. Great customer service.

Li
Review №70

Had a great experience! Rochelle was super helpful! Would definitely recommend them and would use them again in the future if needed!

Ja
Review №71

Alicia is friendly and very helpful. She went over and beyond in making sure I got what I needed. I went in for 2 smaller units and she helped me get one big one. ( I didnt even know this location had such a big unit).I have interacted with Hasan and both Alicia and Hasan are very easy to talk to and work with.

Jo
Review №72

The employee Alicia is the best and this is the best storage experience I have had.

Jo
Review №73

Small office but great customer service. All drive up units which makes access a Lot more convenient!

Mo
Review №74

Everything went fast and smooth. Great service - thank you Jason!

Da
Review №75

Public storage is amazing. They are always willing to help. Great people great storage great customer service

E
Review №76

This Public Storage location is great. In addition to all the usual stuff youd expect from a storage facility, like good security and cleanliness, the staff here was truly terrific: friendly, helpful and responsive. We were under pressure this past weekend to get a lot done. A simple mistake on our part could have become a really big problem for us. But Relief Manager Hasan at this location became our advocate, took some initiative and saved the day for us. (Thank you for Hasan!) Good staffing is what truly sets this facility apart. Its also impeccably clean and in a convenient location.

Th
Review №77

Victoria was so very nice. She displayed a very high level of professionalism and communicated very effectively to help adress my personal needs. I would absolutely reccomend public storage to anybody needing that extra storage space!

Ju
Review №78

This was a great location with friendly staff that were able to answer all my questions! I would definitely recommend this place to my friends for their storing needs.

Sh
Review №79

Richelle was very helpful and professional. She helped me with packaging questions. public storage is great.

Ta
Review №80

Love it. Got a great help from Alisa. Very convenient location and very clean environment.

ch
Review №81

Cool place! Good staff.

Jo
Review №82

Great, clean property. Awesome service.

Ni
Review №83

Rochelle and her team were amazing rock stars. Victoria and Alli were especially cool to talk to on our stressful moving day!

De
Review №84

I came here to purchase boxes. Alicia was very helpful and showed me how to pack my things. If Im ever in Cupertino again and need boxes I know where to go!

Ro
Review №85

Came in to buy boxes from Mike he gave me a great customer service he explained the deals and even helped me to my car

Ed
Review №86

The manager rochelle was very helpful when it came to renting a unit. She was very imfortative and polite. Its the best customer service i had in a long time. Shes doing a very good job and definatly recommend that if you ever need a storage to rent shes the one to go to. Thank you so much for your great service. Keep it up.

La
Review №87

Stephen was incredibly helpful and friendly. Facilities seem very well kept and secure.

Ad
Review №88

This property is nice and clean with easy access

Ri
Review №89

Pedro did a excellent job doing my lease, with a great attitude. Very good property

Tu
Review №90

Monty was very helpful and efficient - great customer service. Im very pleased that I picked this location to store my things.

Le
Review №91

Facility is located in a nice area and is very well maintained.

Ni
Review №92

Stephen at Public Storage in Cupertino was very helpful and friendly. The site is clean and well maintained.

Ke
Review №93

Terrific location, fantastic customer service. Alicia has always been very helpful!

Ra
Review №94

Prices are nice and location is clean.

We
Review №95

Not the best value in town, but good quality service with good hours for access compared to Bay Area Storage!

Ch
Review №96

Russell made it happen,Good storage on the cheap, be sure to lock this place in if you need somewhere to store your stuff.

st
Review №97

Great services. A young lady name destiny was a big help

Gl
Review №98

Daisha and Victoria have great customer servic! Always help me get the packing supplies I need to help with my storage needs. Would reccomend their service!

Ma
Review №99

Katie helped me a lot, made the process quick and painless. Thanks for bending over backwards a bit!

Ch
Review №100

Alicia was very helpful and kind! Thankful for my situation that there was availability!

Information
11 Photos
100 Comments
4.7 Rating
  • Address:20565 Valley Green Dr, Cupertino, CA 95014, United States
  • Site:https://publicstorage.com/self-storage-ca-cupertino/369?pid=pslocalsearch
  • Phone:+1 408-758-5779
Categories
  • Self-storage facility
  • Automobile storage facility
  • Boat storage facility
  • Moving supply store
  • RV storage facility
  • Storage facility
Working hours
  • Monday:9:30AM–5PM
  • Tuesday:9:30AM–6PM
  • Wednesday:9:30AM–6PM
  • Thursday:9:30AM–6PM
  • Friday:9:30AM–6PM
  • Saturday:9:30AM–6PM
  • Sunday:9:30AM–5PM
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