Great communication from making the appointment throughout the day of service. Jeff did a great job repairing my dryer and was very professional. Highly recommend Pegasus for your repair needs.

Our tech, Jeff, was extremely nice and professional. He fixed the dryer in less than an hour! I would recommend him to anyone.

Great job and great service! Jeff contacted me before he came out so we could better diagnose the problem with our 18 month old Kitchen Aid wall ovens. When the parts came in, he was there within a few days to fix them. I couldnt be more pleased with the service, especially since this was a warranty call through Nebraska Furniture Mart and our last experience with their previous warranty company left a lot to be desired. Thanks for a great service call and experience.

My freezer stopped cooling and was 52 degrees. I contacted Pegasus and the technician Fred contacted me with questions to determine what the issue was prior to coming to my house. He was prompt and professional and had my freezer working again that same day. The owner reached out the following day to follow-up and ensure the freezer was holding at 0 degrees or below. Great service, prompt, and professional! Highly recommend!

Vincent did a great job installing a cook top exhaust fan. Had the necessary parts and completed the job with no issues. He also provided information concerning the hood and installation.

Pegasus was contracted after an initial firm failed to diagnose the problem with my convection oven. Vincent was my repair person and he was outstanding! He was very professional and courteous, much unlike the initial Samsung contractor as well. He diagnosed the problem and followed up as promised the next week and completed the job. Pegasus has established a life long customer in me! Thank you so much, Vincent!

I am new to Oak Cliff and picked Pegasus Appliance Repair based on reviews from Next Door. John was professional, knowledgable, and explained the situation with my washing machine well. He recommended not spending the money to repair the 25+ year old machine and gave me some great guidelines to consider for my new purchase based on his years of experience. It was also fun to realize we had meet before at church.I would definitely recommend Pegasus to neighbors!

Very fast response time and great way of communication and updates via text message. Vincent Green was super professional and knew exactly what to do. Very friendly. I would chose him and Pegasus again

Fred was professional, courteous, fast, did a fine job of diagnosing and repairing the machine. Will keep these folks in mind if I need future work.

After going through 3 other appliance companies to try to secure a diagnosis for our range, we contacted Pegasus. Their service and competence has been amazing. We’re keeping them on speed-dial!

These guys are great Archer came out and fixed my dryer in less than 30 minutes they are very affordable they do an awesome job and I highly recommend them

John was on time and very communicative through texting to let me know when he had arrived at my unit. He was knowledgeable in explaining about my concerns with my refrigerator and an even went ahead and took a look at my other GE appliances for any issues while he was there. As I got to the unit after he’d already finished inspecting my fridge, John was still there doing paper work and came back into the unit to show me areas for improvement in my appliances. I enjoyed speaking with him and would use Pegasus again.

Vincent was extremely professional and efficient with my freezer repair. He had to set three different appointments (none his fault, but 1 mine!) and was on time for everything. Id recommend this company anytime.

I would definitely recommend Pegasus appliance repair to anyone. The service technician John N.Was very friendly, very knowledgeable, on time and answered all of our questions, explained to us everything he was doing and why he did it and cleaned up all the work area when he was finished. Thank you

The technician was very nice and arrived on time for the first appointment we had, to repair our GE dishwasher. He did the repair, and the dishwasher functioned for less than 48 hours before breaking down again. We have no issues with the technician - what we are writing about is the fact that we had to wait another whole week for another appointment day, and then were told the service appointment would be sometime between 8AM and 5PM and we would not be told anything more specific about the time until 4:30PM on the day before the appointment day. This is not the kind of service we would accept normally. They only reason we have to use this service provider is because it does the warranty work we paid for, through Nebraska Furniture Mart. Rest assured we will not work with Pegasus again and will not recommend the business to others.

Fred explained the whole repair process and left no mess for me to clean. Thank you

Jeff was extremely knowledgeable. He illustrated the problem and quickly repaired it. Additionally, he took a brief look at other appliances and provide helpful tips to ensure they run properly and with care.

AJ the owner of Pegasus personally worked with me and helped me resolve the issue I was having with my dryer. He took the time to research the problem and reached out to his contacts at Samsung to assist me. Since it was a bit of an unusual issue they sent a second technician out to ensure everything was running properly. Very pleased with the service - I will definitely use them again.

Vincent was great. They stayed in communication with me throughout the process and addressed my issues timely and correctly.Thank for your help with the repairs to my units.

Check the Yelp reviews. I’m not sure how the reviews are good on here. They are dishonest. They tried to replace things that did not need to be replaced and charged way more for parts and labor. Like 3x. Also refused to give breakdown on parts and labor when we questioned it they said they don’t do that. When I busted them for saying what was “broken” that wasn’t and asked why they were replacing parts that weren’t broken I was told because it might break in the future and would save from having me from having them come back out and fix it later. Seriously. Don’t fall for this. Pass!!!!!!!! Paid my $129 service fee and now I’ll have to get a REAL company to fix it and I’ll still save money. Beware!!

SCAM SCAM SCAM! I called because our built in Microwave stopped working. The guy came out opened the microwave door said it was the megatron and would be $500-$600 to fix. He asked if he could get me the exact estimate by the end of the day because he needed to check the exact cost of the part. He charged my credit card for the visit ($129) as soon as he saw me googling the part number he left. He never even wrote down the model number of my microwave. He was there less than 3 minutes and left me with a very weird feeling. I called his manager to explain what happened and that I felt the whole situation felt sketchy. The manager was rude was started going off on me. I immediately called Frigidaire since it was their certified repair partner. They explained the microwave new to replace would be $400, the part and repair shouldn’t have been more than $200. I received an email at the end of the day with my estimate for $567. GTFO!!! Scam!!! They basically charged me for the repair without the part or actually repairing anything. This company is a scam!!! Do not use them!!!

Fred was professional, diagnosed the the part necessary to fix our microwave, very efficient.Would recommend their service to anyone.

John identified the problem right away. He showed me the problem and fixed it. I will definitely use Pegasus Appliance Repair again.

John is really good and very knowledgable and would recommend him highly for the any appliance repairs.

Customer service is poor. They have no shame for closing out a service ticket early to bill insurance and leaving us with a broken fridge. 30 days later and still not fixed. They wont come out as promised by tech because they accidentally closed the ticket. Go elsewhere.

We are so incredibly happy with our service we received from Vincent Green at Pegasus. Our dryer was broken. Setting up our appointment was easy and they came out within the week. Vincent was professional, friendly, on time and quick to resolve our problem. We will definitely call them again for any repairs and recommend to friends and family.

Vincent was professional and did an excellent job repairing a long-term issue that I had with my Samsung ice-maker. Samsung paid me to go away as they could not get any repair service company in my area to fix it. Fortunately, Pegasus was well aware of the problem and fixed it for me. I’d recommend Pegasus. No B.S.

Technician Vincent did a great job fixing our Samsung ice maker! We had a warranty claim through Samsung and booking the appointment was seamless. There was no cost to us, and Vincent fixed the issue on the first visit. I will only use Pegasus for appliance repairs in the future.

Technician came and diagnose Pump failure, He cleaned the basket and the saw floor there was no debris, We clean our dishes before we run cycle. Its five years old never had issue. when he pumped water water was still going thru pipes. He sent report to warranty company based on that they denied claim. I am not sure if its a scam they are running with warranty company to rip off clients. I am very disappointed as tech did not mention any thing about what is the issue and what is he sending to warranty company. Its total scam and harassment. I searched about this dishwasher it bad quality one, there area issues with pump and heating element even with new units.

I dont recommend Pegasus Appliance Repair. If you have a Samsung appliance that needs repair, tell Samsung that you insist on another company (I recommend Sears instead). I contacted Samsung about non-working freezer in my 3-year old refrigerator/freezer (model RF23HCEDBSR/AA, 5-year warranty on the sealed system). Samsung assigned service ticket to Pegasus. Fred from Pegasus came out to house. Without pulling the refrigerator away from the wall, he took a picture at about at 10-degree angle in the 7-inch space between the back of the unit and the wall. He immediately claimed the refrigerator coils were clogged by dust, said that I should clean them to fix the problem. He told me to let him in couple of days how the unit is working. I paid $99.95 for the visit. I subsequently pulled the unit away from the wall and saw that the vent grill over the coils had only minor dust (see picture). When I removed the grill, I noted very little dust on the coils, but did see the very corroded joint between the copper and steel on the high pressure side of the compressor. It also shows evidence of refrigerant leakage. I sent the images to Fred and he responded not a problem in of itself. The refrigerator was not remedied by cleaning the small amount of dust. I contacted Stefanie (office manager) at Pegasus to ask for a receipt for the visit (since I wasnt given one), and upon receiving the receipt I was shocked to see the receipt list the Samsung service request as Resolved. I emailed Stephanie back to ask the the owner of Pegasus contact me to get the issue (and my refrigerator) taken care of. I never heard back from Pegasus until Samsung created a second service request with them. However, after hours on the phone with Samsung supervisors, they allowed me to work with Sears. A guy from Sears came out; he found a leak in the sealed system, he then replaced the corroded part shown in the picture, recharged the refrigerant, and fixed the problem (under warranty!). The only issue I have now is to get the $99.95 back from Samsung that I paid to Pegasus for inferior service and inadequate follow-up.(A note on other reviews: if no details as to appliance brand/type, model #, specific problem, etc., are given, review legitimacy is questionable. One of the reviewers has the same name as a service tech.).

Our Tech, Vincent Green arrived just as he had advised. Very knowledgable, as I was asking several questions about the warranty repair he was providing. Very friendly, personable. What I really appreciated most was how he took the time to explain almost step by step what he was doing during the process (again because I was asking questions). He was very patient with me. If you are contacting this company direct for repair I would suggest asking for Vincent to be your tech (if he is in your area).

Two trips, $420 later and the stove is still having issues. Was informed on my second visit I would also need new knobs and told to call their appliance supply number. Cost to replace knobs would be $42 each ($200+ total). At that value, I could have purchased a new range. On top of all of this, invoices were not provided upon service (only upon insisting over the phone and email) and a breakdown of the cost of parts and labor was not provided.I will never use this company again and would never recommend them to anyone.

Jeff came out on 3 different occasions to fix what 3 other technicians could not fix on our washer and dryer. He was incredibly nice, accommodating, patient, and knowledgeable. Stephanie was fantastic with the scheduling and was very patient with our complicated situation. The company made sure that, despite the chaos created by the manufacturer, our warranty was honored and the repair was completed. Jeff even came out around Christmastime and on New Years Eve to do the initial inspection and make the repairs. I would highly recommend this company for appliance repairs. I wont be going to anyone else myself!

Gary was so great to work with. He was able to fix my dryer and it didn’t cost me a fortune. I loved the text updates to let me know when he was on his way. I would definitely use Pegasus again.

We had an issue with our oven and Pegasus Appliance Repair was quick to respond to our problem. During this COVID-19 period, we were nervous about having anyone come to our house, but they were super professional about the pre-conditions of the visit and during the appointment. Fred Diamond was the technician who helped us and was kind and made sure to take all the necessary precautions. We felt safe and he was able to fix our issue within half an hour of his visit. This company is reliable and safe. Thank you!

I highly recommend Pegasus Appliance Repair. They were able to come out fairly quickly and communications were clear. The tech, Fred, arrived as scheduled amd was very professional He identified the issue quickly and explained everything well. This occurred during COVID-19, and the company and tech took numerous precautions to keep us both safe

5/19/2020 I made a service call for warranty work. The technician was scheduled to arrive between 12:00-3:00 5/19/2020. I received a text from James at 1:50 stating that the technician would arrive 25-35 minutes, when the technician did not arrive by 3:15 I called the customer service number and was offered a call back once the office spoke received an update from the technician. I received a call back at 3:30 and was informed that the technician would arrive within 30 minutes. That would put the technician at my house by 4:00 pm. Repeated calls to Pegasus have not been answered. Its now 5:48 and I am still waiting on the service call for my Dacor gas range.

I was very pleased with the level of service I received. My refrigerator broke down the day my High School children started spring break and coincidentally, the beginning of our quarantine. They sent me a message and came out promptly as promised. Vincent examined the box and determined what it needed. I I called the next day and I was actually able to speak to someone who assured me that the authorization was sent and they would order the parts once approved. Within 5 days my fridge was up and running. Vincent was very Professional and very knowledgeable. He was done in less than 30 mins. Everyone at Pegasus is great and I would reccomend their services to everyone!!!

Vincent Green, the Appliance Specialist, did an OUTSTANDING job. He was VERY knowledgeable and VERY friendly. I highly recommend Vincent Green!

Vincent was super efficient and courteous! Its tough and confusing during these times of covid 19 and we really appreciated the attention to sensitivity to distancing. Will use them again in a second

I received appliance repair via my warranty on my dishwasher. First Terrence came and determined I needed a new pump. When it arrived Vincent came and installed. He also found another problem and promptly fixed both. Both gentlemen were on time, extremely professional. I would definitely use Pegasus again!

Jeff kept me up to date on my parts order. He was on time unlike the last company. My dryer is working properly. Thank you for your great service!

Immediate identification of issue and installed as soon as it was received. Great communications and right on time for appointment.Fred was very professional and carried the correct tools for the job.

Fred Diamond is a diamond! He is not only professional and an expert in his field he is willing to share his knowledge to educate the consumer. Fred is also prompt, patient, courteous and above all a kind! In this the world finding someone so trustworthy and customer service oriented makes him a true Gem! Many thanks to the team at Pegasus Appliance for always accommodating our schedule and for a job well done! You have the best employee that reflects so highly on the company because of his skills and integrity.

Jeff W came and serviced our dryer and was very professional and quick. I highly recommend Pegasus. They were also very reasonably priced.

Fred, the technician, was promp, helpful and honest. He was comfortable around my dogs and did his work efficiently and effectively. I am very happy with the entire process.

I would NOT recommend this company! My appointment was made two days ago to repair my Samsung dryer. I was given a window between 8am and 12 noon two days following my request. at 11am, I was contacted by my technician, Vincent Green, and asked what the problem was and told that I needed a new heating pack (?) and it has to be ordered - taking 3 to 5 days - they would let me know when it comes in. I, for the life of me, cannot figure out why I needed to stay home from 8-12 for him to call me at 11 to ask over the phone what the problem was? Could he not have done that on the initial contact? When I called to complain, Stephanie explained to me that they are overwhelmed due to the Covid19 (I guess the virus now travels through the phone?) and that I called this morning and requested a delay of two hours in my appointment today...she gave the phone number of the person that called for the delay (which was not mine). She did apologize for the mistake but just said I would have to take up my complaint with the owner. I cancelled my service through Best Buy with this company and am starting over...I would NOT recommend this company! I would like to add that the reason for the repair request was clearly stated on the AIG portal site from the beginning...

If you’re needing your appliances fixed this is the man to call he can get it done very knowledgeable on all different types of appliances. Hands-down one of the best companies I’ve came across a long time very professional could not say enough about the gentleman who worked on our appliance thank you very much

Vincent was very courteous and knowledgeable. He replaced my Samsung ice maker in 30 min. He told me everything he was going to do as well. Very satisfied! Thank you Pegasus.

Technician Gary was awesome. He was very pleasant and knew what he was doing. I would recommend them for any appliance repair.

I highly recommend Pegasus Appliance Repair. Fred was our specialist today and he did an outstanding job of identifying the issue with our dryer and getting it resolved. He is highly professional, courteous, knowledgeable, and trustworthy. I will definitely call Pegasus next time we need an appliance serviced. Thank you!

Very few times I take the time to review a company but in this cause we want to shout out to Jeff from Pegasus Appliance Repair because they are a very honest and wonderful company with amazing RELIABLE service. We are very grateful for their honesty, prompt attention and customer service.

I called Pegasus Appliance repair and talked to Stephanie, she was very helpful and polite. I am usually frustrated after calling customer service, but Stephanie made everything quick and simple. Thank you for an awesome experience.

The technician, Fred Diamond, was excellent. Very courteous, prompt and professional.

Fred, Appliance Specialist was the technician that repaired my dishwasher. Fred provided excellent service and went a few extra steps to ensure that everything was “proper” before signing off on the job. If I am ever in need of appliance repair in the future (🤞) I would call Pegasus....and ask for Fred. He is truly a 💎

Fast and friendly! Fred was great and fixed our W/D so quick. Would highly recommend

John with Pegasus is courteous, thorough, knowledgeable, and polite. He called before arriving, arrived on time, and was careful while working in my home. I highly recommend Pegasus, and if youre lucky, theyll send John to compete your repair.

Jeff was on time and polite. He diagnosed the problem with my dishwasher but also gave me tips on how to keep it running well. I will use again in future.

I was faced with a major decision regarding my less than three year old refrigerator. Fred Diamond evaluated the needed repairs and costs. i had several questions which he answered and then helped me consider options. Fred and Pegasus would definitely be my first choice when a future need arises.

Our refrigerator (under warranty) went out-Pegasus came to the rescue! This company has excellent customer service-AJ was so patient, helpful and honestly cared about getting the right technician out quickly. Jeff was our technician-he was very knowledgeable, extremely courteous, was able to identify the issue and completed the repair. I will definitely use this company again and will recommend them on my neighborhood website!

Fred was very knowledgeable and friendly. We are Extremely happy with their service! And would recommend them to our friends.

James was very friendly, pleasant and professional. Showed up between the hours stated.

Very happy with John Nguyens service. He was very courteous and knowledgeable. Very upfront with the process of the repair.

Needed extended warranty work done on KitchenAid dishwasher and oven. Fred Diamond was great! Very professional and knowledgeable. Diagnosed the problems accurately. Had to order parts. On return visit, repairs were made (electronic board for oven and drain hose for dishwasher) and all in working order. Will need plumber to fix a valve where drain hose connects as this is not appliance related and a carpenter to replace damaged cabinet wall. All in all, I definitely highly recommend Fred Diamond with Pegasus Appliance in Dallas. This company does the extended warranty work for appliances sold at Nebraska Furniture Mart.

We had a misunderstanding due to a rep on the phone who was telling me stuff they shouldnt have (being overly friendly and promising stuff they couldnt do)The owner called me and straightened out the situation and is going to use it as an educational opportunity for their employee.

Had Pegasus Appliance come out today to look at my 4 year old Kitchen Aid refrigerator. The freezer section had been icing up. I found Pegasus Appliance on the Good contractors list.The technician Fred Diamond was great. He was curtious, professional and thorough. The problem was the freezer door seal. He was able to make door and leveling adjustments to fix it, no parts.Some technicians would have tried to rack up a bill.I highly recommend Fred and Pegasus

Great experience of how a service call should go, had issue with parts needing to be order but was kept in the loop and informed by tech on job on progress and the service was professional, clean and well done, will use them for future problems should any rise

The dryer was checked out, found the problem and duly fixed. It’s now working great.Great job!

Pegasus Appliance Repair was sent by a warranty company to repair my refrigerator. There was an issue with the repair service that lead to loss and damage of personal property. Pegasus has been completely unresponsive and unwilling to work to remedy the issue. Suggest looking for another service provider for your appliance repair needs.

Fred came first thing in the morning, diagnosed the faulty Dacor circuit board, replaced it and its back in operation. Very professional, very nice, loved having him here. Highly recommend Fred and Pegasus Appliance Repair.

Pegasus took care of our Samsung Refrigerator repair. John Nguyen was our technician and I have no doubt in saying that he is an expert of his field and a perfectionist.He was able to diagnose the problem very quickly and replaced the parts that were causing the problem. One of the replacement part wasn’t up to the mark and he made another trip to make sure that he installs a perfect replacement part. At the same time, he is very courteous and polite.I highly recommend John and Pegasus for your refrigerator servicing or repair needs.

Awesome repair! He was professional, friendly and definitely knew his stuff! Highly recommend!!

I had Pegasus out to remediate a fridge that wasn’t cooling properly. Jeff was fantastic! He diagnosed the problem in less than one minute and ordered the parts needed on the spot. Then he set up an appointment with me for about 10 days from that time. Jeff then called me when the parts came in to see if I wanted it done sooner. I said roll on out so he came over right on time and replaced the faulty parts in a snap. Now the fridge is working properly. Jeff was courteous and very efficient. My experience with Pegasus was great!

Pegasus was awesome when my microwave stopped working right before Christmas. They were able to come out within a day and even ordered some parts ahead of time so it could be repaired immediately instead of me having to wait for the order and then have them return a second time to do the actual repair. My Appliance Specialist, Jerry Ploegert, was great! He phoned when he was on the way, arrived right on time, was very respectful of my house, very friendly and VERY knowledgeable. I will definitely call Pegasus again!!

Pegasus has been out to my home 5 times to work on our dishwasher that keeps leaking over the past month and half. The tech came today told my wife the devertor he installed the last visit is now warping the casing of the dishwasher.....this is the same tech that has showed up and took shots at fixing it 5 times. He told my wife he was going to call someone about the issues or just replace the dishwasher, guess what no call back from the tech or Pegasus.When I called Pegasus to make the appointment that they send someone else other than the tech that showed up the last 4 times. I was told they would send a senior tech......but the same tech shows up today. I have complained to Nebraska Furniture about the service company for the extended service policy that I purchased. I think 5 repair visits in a month and a half for the same problem would justify the dishwasher to be replaced.Also just FYI, if you call after hours there is an option to leave a message.. you press 1 and your call is disconnected.....I guess Pegasus doesnt want to hear from dissatisfied customers.....Maybe someone with Pegasus will call me (I dont think so...Im not holding my breath), but they definitely need a lesson in customer service.....On 1/15/2019.....The owner of Pegasus did finally call me. He stated that he had been in contact with Nebraska Furniture and the Assurance Extended Warranty about the 5 service calls on the dishwasher. After 2 weeks they came out today and replaced the dishwasher.Hopefully the new dishwasher will not have any issues.

Good service

Terrance Jenkins was extremely helpful and professional! I would recommend Pegasus Appliance repair to any and everyone!

Great service with a great people.You deserve 5+ Star for sure.

DO NOT USE THIS COMPANY! We had our Samsung refrigerator repaired by Jeff W, who assured us of a 90 day parts and labor warranty, yet when the same problem came back 5 weeks later, we began calling repeatedly and never had anyone answer, nor respond to multiple messages. They are absolutely ducking their warranty policy and its not only frustrating, its absolutely unacceptable. Well also be filing with the Dallas BBB.

Jeff was efficient and knowledgeable. We will use him again!

Vincent was an amazing technician. You should request him if you are looking.

Very professional technician he took the time to diagnose the problem,left everything clean and back together, thanks

Good service. Very nice repair personVery professional

Technician was great! Very patient, clean and knowledgeable.

After a nightmare experience with LNS of Frisco, we insisted our clothes washer repair be with another company. Our warranty company set us up with Pegasus. Jeff was on time. Diagnosed the problem. Got the part a week later and completed the repair. The one time Pegasus did not answer their phone, they promptly called me back. Very happy with this company.

The repair man was on time, polite, and professional. I would recommend this company to anyone.

My year old Samsung dryer wasnt working and these guys were quick to get my appliance up and running again! My appliance specialist, Jerry Ploegert, was prompt, efficient and courteous of my time as he was in and out within 30 minutes! He identified the problem, had the part and I was once again, back in business with a working dryer. I will be definitely using these guys again. Thank you Pegasus Appliance Repair!

John Nguyen was on time to perform the repair service and he was very professional. He also took the time to explain what he did and how to prevent from breaking it the next time! Thank you for your service.

ABSOLUTELY THRILLED with Fred Diamond’s service! A couple of days ago he came to repair our dryer because it was making horrific grinding noises when running. He quickly determined the issue and stated that he had the rollers but not the pulley. We made an appointment for a couple of days out. I was pleased that when he returned, he again called before he came (which allowed me time to put the dogs outside before crazy barking ensued) and promptly fixed the issue!! He was also so helpful by explaining what caused the issue and how to try to prevent it in the future, in addition to answering questions about my washing machine (which he had not even been called out for). I HIGHLY recommend Pegasus and their friendly, going above and beyond, specialist, Fred!

Over the period of four+ months, a multitude of phone calls and four trips to my home Pegasus was still unable to make correct repairs to my three year old Samsung refrigerator with ice maker. They finally abandoned their efforts with the unit in worse condition than when I first called them. I wasted $500 and several days total trying to get Pegasus to fix their repairs, but they refused to contact Samsung and finally ignored my calls. My only solution now is to purchase another new refrigerator, definitely not Samsung and not Pegasus as their authorized repair representative. I would give 0 stars if I could.

I scheduled an appointment with Pegasus two weeks in advance. Took off work today for the appointment, and called first thing this morning to confirm my time slot. Received a phone call around 1pm indicating that my technician was en route, and would arrive in approx. 20 minutes. Two hours later, the technician still hadnt arrived. Spoke with Stephanie at the Pegasus office, who insisted that a technician DID visit my house, but no one ever knocked on my door. Sounds like the technician knocked on the wrong door. Despite the fact that I had an appointment, the technician is now too busy to visit the correct house; if I want to try again, they can work me into the schedule next week. Which would require me taking another day off work. What terrible service, and whats worse, a complete lack of concern. Ill be giving my business to someone else.

Technician and support was simply excellent. Thank you.

Were very professional and polite very good service.

AJ is super professional.

I had warranty work done on my Samsung refrigerator. The Samsung experience was not good but I am so glad I asked them to schedule with Pegasus as they were great to work with for the repair. Jerry Ploegert was my repair technician and he provided excellent service. He effectively communicated with me throughout the process from scheduling to explaining the repair that was needed. When he was done he answered all my questions and gave me some great pointers on how to take care of all of my appliances! Thank you Jerry for your professionalism!

Showed up on time, made repair quick!

Quick & courteous !Thank You !

I wouldnt recommend this company to anyone they come to your area once a weekThey call 9 minutes before they show. Im still without a refrigerator its been 10 days, cant any service tech. Out here until Wednesday so that a total of 17 days without a frigidaire the promises of a good warranty is about like a hand shake now days, refrigerate is 5 months old

Terrence was professional, courteous and was able to identify and fix the problems with my washer.

I had repair done on my Samsung refrigerator. The refrigerator has two ice makes and one went out. My technicians name was Fred Diamond. An appointment was made and Mr. Diamond came to review issues just as scheduled. He explained I needed a new ice maker on the upper part. Amazingly he scheduled the repair for Friday in the same week and made the appointment while he was still here. Not only did he keep the appointment as scheduled but put booties on his feet for both trips and cleaned up after himself. I was EXTREMELY pleased with the service, the technician and now know the business to call should I ever need service again..