If youve bought a vehicle or tried in the last few months you know that its tough with all the add ons and just insane costs. I did not purchase a vehicle here, but today I almost got my dream truck, at the last minute I just decided I couldnt because of the payment. But my salesman Chris and the team here really did offer me a great deal, there was no sales pressure and they were extremely transparent with me. When I am ready for my dream truck it will be here because during these insane times with chip shortages and high prices this dealer genuinely worked hard to give me a great deal. It was honestly a breath of fresh air dealing with them vs all the others. If your looking at getting a vehicle call these guys or go see them they are great.

DO NOT BUY ANYTHING HERE!!!! I bought a2021 truck LESS THAN A MONTH ago, I havent even made the first payment and here I am having it towed. Called the dealership and Adrian tells me that the new 2021 trucks are having issues (no one mentioned that when they sold it to me) but Im stuck with no car until they figure out whats wrong with it and that could take weeks

Awful experience of making an appointment, explaining that I had a GMC competitors ad for an oil change/tire rotation for $39.95 ... would they honor it? Yes, she said. Went to Gateway only to have them charge $99.95 plus tax after saying theyd honor the competitors ad, which I had with me. Service manager deducted $33 from the tab so I ended up paying $74. Then drove off and the service personnel had forgotten to attach the NEW oil change sticker. Mind you, I had been once before on the same type of ad and they honored it. Was told the price went up recently but this is synthetic oil. So disappointed to be told one thing, then get charged a higher price. Gateway is 10 miles roundtrip from my home, the other dealer is 80 miles roundtrip. But Gateway killed it for me.

Made an appointment and took my new Buick Enclave in for my first oil change and service. Staff were very friendly and welcoming, everything was very efficient and organized. There is a nice waiting area, and my car was ready in a reasonable amount of time. I was surprised when I went to pay and was told no charge, that my first oil change was free, and also a free car wash, plus they even vacuumed the inside. Great dealership!

Super fast service. Pretty good list of items requested and repaired in a little over an hour

This was one of the best car buying experiences I have had. I am always prepared to fight with car dealerships because about half of the time they are sneaky and switch things around on my paperwork. I have to go back and forth over what we already agreed to!This did not happen here. Marco and the finance manager were both amazing and no non-sense. I asked all of my questions and they answered them right away. I was in and out in probably about an hour which is pretty good compared to my past experiences at other dealerships. Marco even helped me bring my rental car back to my home. He went above and beyond.

Very very pleased thanks for everything,wife happy so am I happy.;

Kelvin was our salesman. He was a delight to work with. Asked me what a was looking for and delivered. We were in and out in a flash and he helped keep us in our price range. I will definitely buy here again

Nice salesman to deal with. Just know they are doing the $5,000 “market adjustment” markup. Was easily able to find several GM dealers in the metroplex not doing this. Ended up getting a Yukon Denali in Rockwall where we received more for trade-in and didn’t have the unnecessary $5,000 markup.

I got a car wash from them today on my 2016 Chevy Malibu that I bought from here. My Key Fob was given back to me with a whole button broken!!! Who do I contact about this because this is RIDICULOUS!

Nice facility. Service Tech was courteous. Customer service was average. Vehicle delivery was not good. Drivers side window and mirror were smeared,as if they used a dirty rag to wipe it off. Obviously no consideration for driver safety, Or for the product they represent.

Worst experience. Went to get oil change. They told me I could leave the truck since it was going to be a 2 hour wait and that they would call me once it was ready. 2 hours passed and never got a call so We headed over there. Once there they still hadn’t done anything to the truck!Obviously they forgot! Still had to wait 1 extra hour. Plus I ask for a car wash and they left the truck worse than how it was before(with stains)Unfortunately its the closest location to us. FYI Left the truck with Mario Montante and that was my experience.

Great service and full transparency. They made the process very simple and answered all of our questions before we arrived. Robert was amazing and worked with our busy schedules. It felt like we were working with family (the good side lol) instead of just another sale.

My experience was excellent, I did not have an appointment and I was still taken care within 2 hours.

My husband brought our truck and was so amazed at how professional and knowledgeable and how nice the staff treated him.. He was so happy to have his truck back...It made our whole week.

It was a pleasant experience from start to finish. I got the exact vehicle that I researched on line. Online pricing and discounts were honored as well. The truck is amazing. Dustin and Carlos were a pleasure. They were professional, knowledgeable and courteous. Again, excellent experience.

This is the only dealership that is close to my home. They have been doing my oil changes since 2013. The service staff is still nice, however the perks are no longer there....the gentleman in front of me received a courtesy car wash while I did not. There is now a limit on how far they will take you in the courtesy vehicle. Upon my arrival, I waited for several minutes before anyone even acknowledged my presence and I had an appointment. During this time of Covid-19, I waited in the lobby for my car....in over an hour span I did not see anyone disinfectant high touch surfaces. Did I mention I had an appointment and I still had to wait almost an hour and half for an oil change.

Larry Muller and his team are the most professional and easiest team to work with.They made our car buying experience super easy, with no hassle, no being pushy and super fair. This has been by far the best car shopping experience we have ever had. Thank you!!

Fantastic experience from start to finish! We drove 4 hours to purchase a vehicle from here after speaking to Chris Kown, and he took care of us from start to finish. He’s very knowledgeable about their inventory, and he’s so personable and easy to work with. He got us an amazing deal too so make sure you call him when you go! Highly recommend Gateway. Thank you Chris!

Had a great experience was online the night before I knew the vehicle I wanted came in vehicle was sold the night before and I saw the one on the showroom floor and bought it

This dealership has a very interesting 🤔 concept. They permit drive up with no appointments from 10 AM - 3 PM during the week. They say they will squeeze you in. I arrived on a Tuesday slightly before 10 AM. I needed an oil change and state inspection for my parents car. The service adviser said it would take 1 1/2 & they were done in an hour 20 minutes including a complimentary car wash

The service was phenomenal! From beginning to the end of the process we received exceptional service. Bill was amazing and very thorough in his delivery. It is evident he is very passionate about what he does and serviced us with a smile through the various vehicle changes. We would highly recommend Gateway and plan to use them for future purchases.

Prompt response to a highly demanded Yukon XL, over the phone purchase and timing was perfect.

If you want a to be satisfied on your purchases and conduct good business. I guarantee you Miguel Martinez is the person you need to see. He is a legit salesman.

Bill really helped me out. Very understating about our Negotiation and ended up making the deal after a call back from him. He even gave us a tour of services. Great experience from him and gateway.

Awesome experience and fantastic staff. Accommodated all my concerns. I will be returning again on the next round! Bought another car a few months ago through them. Again, smooth transaction and hassle free!

I had a great experience buying a new GMC Denali pick up from Andrew Cione at Gateway Buick GMC. Andrew was very fair and did what he said he was going to do.

Mr.Bill Lavender was GREAT! This was the BEST ever automobile buying experience I have EVER had! I will highly recommend Mr.Lavender to anyone looking to purchase a vehicle.He made the entire process smooth and enjoyable! So thankful he called me when looking online for my new truck, which I absolutely LOVE!

I had an emergency and had my vehicle towed to the dealership. The next day I received a call before a could call them. Discussed the issue and plan of attack. Mario my service manager was honest and forthright with the expectation of repairs. When parts were available he had them. Promptly installed and on my way. Very satisfied with the whole experience.

They promise things and do not follow thru with what they say. Whatever you do if you purchase from the used department do not have Frank Chavez and his son working together on your sale they will cover each other’s back even if they are in the wrong so it’s your word against theirs.

Good people to do business with sales person put up with a lot from my son and I both firefighters enjoyed the experience

I found my own lender and financing. I found the vehicle on the dealer website. I spoke with Larry Muller, salesman, with whom I had previous purchased vehicles. I was comfortable purchasing online because the vehicle was GMC Certified Pre-Owned with a Warranty. He helped narrow down the final numbers before I arrived. I test drove. I found a couple small details that were placed on the we owe list. Pretty simple. The best part of the experience was streamlining so I wouldnt be spending time waiting at the dealer. Also the followup for the we owe list is important. The we owe list items were completed efficiently. Thanks for a good experience again.

Came in for an oil change and battery check. Service provider was quick and communicated with me what the issue was. I was done and out in a little over 2 hours. Ive been having the worst experience with the dealership in Killeen with providing quality service and communication on what the status of my vehicle is during service. This was a breath of fresh air.

Art made it quick and easy to get the vehicle I wanted!!

Everyone was very kind and friendly. When they realized I would be without my car for more than a day they quickly got me a loaner. Great service!!

I had a really good experience with Gateway Buick. Came to purchase a car for my in-laws and Marwan got us the exact car we were looking for. Additionally, he made sure we got the best price for our Buick Encore. Mark the finance manager was also a great help for us. He explained to us the assurance that we added on to know my in-laws will be taken care of. We surprised my in-laws with this car and they absolutely fell in love with it. My father in law received a new kidney and my mother in law takes care of him and their old car was just not cutting it for them. We felt happy we could share this blessing with them. They love it and this couldn’t have been possible without Mark and Marwan!

Such a friendly staff and I always feel like family when stepping foot in the

Bill Lavender, my sales rep, was great to work with! I was referred to him from a recent Gateway customer who highly recommended the dealership and working with Bill specifically. Bill walked me through the process and answered all my questions/concerns. I’m thrilled with the purchase and the experience!

Simple. Salesperson was great. He was knowledgeable of the vehicle I was interested in. Smooth operation. Clean building.

Marco Flores was amazing! Very honest, kind & patient. I was comfortable knowing I was getting the best deal available. He even stayed later than he planned & showed me all the features of my new vehicle. I didn’t even get that service at Toyota in Rockwall! Great team at GMC! Y’all have a great asset in your sales man Marco! Looking forward to working with you guys in the future.

Robert Pope is incredible! He is extremely knowledgeable regarding the vehicles that he sells and very thorough so that no one is left guessing how their car works!

All service members were very polite and professional.

This place is terrible! Will never again do business with them. They steal money from you don’t buy your next vehicle here.

Robert was great to work with because he really does care about his customers. That counts a lot these days when many other dealerships look at a customer as a transaction.

Friendly staff and Gracie keep me updated on the progress of the Acadia.

Excellent fast costumer service! Bill was wonderful and efficient. Happy with my purchase.

This was the best and quickest car buying process I have ever been a part of. There was no haggling over price and the price online was the stated price. It was an excellent experience.

I worked with kelvin in the used car department and he was absolutely amazing. This was the fastest and most enjoyable car buying experience I have ever had. I am from out of town, kelvin took a personalized video of the vehicle and sent it to me. He worked with me to make a deal that was good for my financial situation and everything went very smooth. Even financing was quick and painless. Cannot say enough good things about this car but process. Thank you to the tame at gateway!

Chris Kown was the salesman I used for buying my truck at Gateway.I live out of state, and his knowledge of the Truck was what set him apart from other salesman that i have dealt with over the years.Thank you Gateway and thank you Chris for an awesome experience.

Excellent salespersons. They were very attentive about my specific requests.Frank Chavez and Carlos Trevino made my daughter’s 1st vehicle purchase experience great.

I visited this place on 5.28.2021 because someone referred me. Spoke highly about their salesman. The salesman i requested was no longer there. Kelly Covington assist me. I was very unsatisfied. He is not true to his job and should not be representing this place. To make this review short. He asked me how much will i put down. He go run numbers with 2000.00 he leaves and come back and said you denied. He said If you put down a little bit more money we might can work the deal. So i said 5000.00. he calls the guy in financing told him to run numbers with 5000.00 down as we wait 5 minutes he leaves go to financing come right back and said you denied didnt give me a reason. I went right to CAR MAX and was approved got what i wanted. you cant judge the book by the cover This place missed out on a sale.

Don & David were both outstanding! Their patience even when we initially were only test driving but were interested in a used car elsewhere all the way up to somehow buying a new vehicle from them was amazing. Even after we nearly bought one from them the night before Thanksgiving (but held up cause we wanted an additional feature) & ended up the day after the Holiday on our way to another dealer. While on our way David called us to verify the exact features we wanted. He called back 20 minutes later to let us know hed located & obtained one! We were able to literally turn around immediately. They were aggressive & fair on our trade in allowances & matched another dealers price on the one they had to obtain! Just phenomenal service & were thrilled we were able to purchase from them. Highly recommend these guys!

Arturo was extremely helpful throughout the process, he offered me water and coffee the whole time. He was very honest and open with information regarding the vehicles I inquired upon and he ultimately helped me decide to move forward with the truck I purchased. Excellent overall experience and Im happy to know him and look forward to our next family vehicle purchase in the future!

This was the easiest, most pleasant car buying experience ever. Marcos and Don should be commended for a job well done.

Sales person very professional and knowledgeable, he was friendly not pushing us and lets us choose. Working things our way and our pace.Very happy costumers.Larry and Laura.

Left vehicle for transmission flush and a mini tune up for a hesitation when idling.The hesitation is still there and was not fixed. Will need to schedule appointment to takeback and try again! It only shows up while stopped at intersections waiting for light or traffic.it is not major now but, would like to have it addressed before it becomes major!

Good Customer serviceI really like how the peaple help

I presented a VALID Educator Discount and was ready to purchase. Then im told not less than 5 minutes from providing the info that Someone’s working a deal on that truck. This could be true, but then they remove their Gateway Special $5k discount on the vehicle from their site. I know dealers are shady, but this.....wow.

Brought my car I bought from them a few months ago 3 different times because of a really rough idle. Was told 3 times it was normal, even changed the valve cover because oil was leaking. Mind you, the car only had 40k miles when i bought it. Take the car to another mechanic, in less than 10 mins they told me engine mounts were bad, problem fixed. Maybe next time listen to what your customers are saying and quit acting like they are dumb.

Ordered some parts. The staff was very friendly and helpful. Social distancing is in place. Nice👍🏾

Everything went smooth start to finish. They gave me a rental while waiting for my 2021 HD Denali to come off the rail car. Communication was great. I will be buying from Gateway again.

Randy is a top-notch guy. Great reception on drop off and I also received a courtesy call when my vehicle was ready. Thank you!

Great customer service explain everything to you and I would recommend anyone for Gateway I was on my next video from Gateway

Excellent service. I really appreciate the efforts to provide great customer services.

I have now bought three cars here over the years. The buying experience has been great and the service is always outstanding.

I go here when I need Chevy parts. I can find them here and they are reasonably priced and I can pick them up without having them shipped.

Ive come here for years. Everything is still flowing great even with social distancing.

Chris was amazing, professional, polite, made a great experience. We left feeling appreciated and valued as well as with an amazing new car!

My name is Danny Williams, and I am from Waxahachie Texas.I was looking at your website, then I called and spoke to Bill Lavender by phone and decided to meet him at the Dealership.I live in Waxahachie Texas, which is about an Hour or so drive, therefore It was my First time at your dealership. I was very much welcomed, by Bill Lavender, and given a tour of your facility, as soon as I walked in the door.After speaking with Bill, I decided to purchase a 2021 GMC Sierra SLT 4WD.Bill was AWESOME !!! Bill went as far as setting up my Phone, and onstar, inside the New Truck, as well as went over everything, inside and outside the vehicle.Since 1992, I have purchased 15 New Vehicles, for my Wife, and I, with most of those times, Purchasing 2 at the same time, at the same dealership in Waxahachie.However, I defiantly, will be returning to Gateway on my future purchases, and hope that I can get Bill Lavender as my salesman.Bill made me feel at home, treated me great, and was very easy to work with. I have never Purchased a New vehicle, so easy as Bill made this transaction occur.Thank You Bill, and thank You Gateway, and I am looking forward to doing business with you in the future.

The vehicle didn’t have any of the new features on it, when we were told it did. We were also told that they’d fix the crack on the windshield.. we went back the next day to have it fixed and they told us to fix it ourselves. I told them that I wanted to back out of the deal and take my trade back, but they apparently sold it within a day? I’m extremely disappointed in this dealership and will never recommend it.

Great experience with the part pickup, great customer service and they were really nice.

The experience was not good. It was extremely adversarial because I work for a company that provides Supplier Pricing benefit. The salesman wanted to negotiate my trade in value in exchange for accepting my supplier pricing benefit and in fact denied me the opportunity of getting a GM rebate for using GM financial alleging that the dealership did not do business with them anymore.

My salesman Drew made this experience unforgettable. He worked very hard to get me into the truck I wanted and made the whole process go smooth! Most enjoyable car buying experience I have ever had.

This was a very good experience for me. From the very beginning. I did a lot online and by phone . Mr. Larry Muller was fantastic. He made it very easy and convenient for me.

Very straight-forward, simple process.

Randy was awesome! Did not have an appointment for an oil change but he got me right in! The waiting area was nice and free water and coffee while I had a short wait. I always do all of me service at Gateway!

No problems - made appt & they were ready when I got there

One of the best car buying experiences Ive ever had. Marwan was a great salesman he was funny, kind, and patient with my many questions and Carlos was so helpful when filling out all the paperwork. 10/10 would recommend!!

This dealership’s sales tactics are questionable and dishonest. They tout their desire for repeat business and after the sale support but they are great at talking the talk but can’t walk the walk.

Best customer service i order online they do All paperwork for me and send my vehicle to homeEasy thanks guys

They make you feel like you are at home

Im very satisfied with my truck and the deal I got from seller Marcos

It was a pleasant experience very nice sales man. People were very caring about the vehicle we purchased. They were able to answer any questions we had as well as picked us up from enterprise. That was a big plus very caring.

The team at Gateway did an amazing job fixing a few electrical issues with my 2015 Silverado with 140k miles.Julian was extremely responsive and always kept me in the loop with what was going on so I never had to worry about when it would get done.Jazmin did a great job following up and getting me in-and-out quickly so I could get back to work.I recommend these guys for anything you need!!

Shortly after I arrived at Gateway I was greeted in the parking lot by Chris Kown. Chris was very knowledgable about the Buick line of SUVs and was able to quickly show me vehicles I had researched on line. Overall the buying process was reasonably quick and professional. No drawn out haggling over details (this was a real annoyance at other dealerships). Chris later the delivered the vehicle I had purchased and went over all of the electronic set up details with me. Definitely 5 star service!

Customer service was great, the atmosphere was accommodating, and the overall experience was wonderful!

Great service and comfortable customer waiting area. 5 stars!

It was a great experience and they helped me out and work with me alot 10/10 recomend

The Service Advisor Mario or Marco sorry, forgot the name exactly, he was excellent. He went above and beyond to make sure my vehicle was ready in a timely manner. Excellent service.

Chris Kown and John in the finance department made this transaction painless, fair and I had a great experience. Very nice guys to work with. Chris is super knowledgeable about GMCs product line. John didnt try to sell me add on items that I didnt need and he stuck with what would benefit me and what I would actually use. I look forward to working with your service department in the future. I think the only outstanding thing is getting my window tint done that I paid for, but we can regroup on that after Thanksgiving.

BEST DETAIL!!Gotta add to my previous review.... I’ve paid a lot of money at other places in the past for full details and never been as impressed as the detail Julian’s team performed on my truck. The attention to detail on the interior was fantastic. My 140k mile truck looked brand new again.

We are happily pleased with our experience at Gateway Buick!!! My husband and I had been looking for our Tahoe for over 2 months with out any luck and thanks to Kevin Arellano we finally have it. Kevin was super helpful throughout the entire process and answered all of our questions. I highly recommend Kevin he really knows what he is doing.

Bought a used 2020 Yukon when it went to detail for delivery somehow my drivers side floormat got lost so the least they could have done was replace it they didnt I even offered to pay for it but they said I had to buy the whole set. You buy a 2020Vehicle they shouldnt be that petty .

Bill was great! The rest of the staff was as well! Already recommended Bill to a friend

Make sure you ask for Bill Lavender, salesman...he is so awesome and will definitely help you find what you are looking for. A great asset to Gateway Buick GMC.

Our sales person did an excellent job, I think his name was Chris, he was a fireman/paramedic

Very good service lm happy.

Best pre-owned truck buying experience ever at a dealership! Ask for Kelly Covington!

Andrew Cione is a great salesperson. We were in and out with a new truck in less than 2-1/2 hours. I highly recommend Gateway Buick GMC and ask for Drew!

Great buying experience. Salesman Marcos did a great job in answering all questions and never felt highly pressured which made the experience easy and straightforward.