Worst customer service, they said that they ordered the differential I needed 6 days ago and said it would be ready Monday of this week, then I called them that Monday asking about the part and said it isnt ready for pick up until Wednesday which is today. Called again as of today and still hasnt gotten there, called about 5 times about the part and no one answers the phone. I wouldnt recommend this place

Customer service in only my experience was ok and professional to be continued with product quality

LkQ is the wors company. I did call them no one answer. They need better customer service if they want business

Worst customer service i have ever delt with by far. I called LKQ at 930a and spoke to Joe about an engine for purchase. Everything went well Joe took down my information and the mechanic information where the engine was going to be shipped to. After all of that Joe stated to wait for an email from LKQ with a link to pay for the engine and i should receive it in 30min. Lets just say i am still waiting for that email with that link at 9pm. Anyway, long story short i called the store and spoke to Joe every hour to let him know that i still havent received the email and the engine is expected to be at the mechanic by the morning. St about 4pm i was very frustrated and i called back demanding what was the the problem, because its now been 7hrs since i ordered the engine and still havent received the link to pay for it 🤦🏾‍♂. I guess Joe got tired of me and he ended up cancelling my order because he didnt like my tone. I told him not to cancel my order because i needed it and all i want to know was what was taking so long for the link. Well, Joe still cancelled my order after he gave ne a different location (grand prairie) to go and pay for the engine there. Waste of time, major improvement needed on customer service and whatever department was handling the email for the link need to do way better. Will never order from them again. I ended up getting my engine from else where and it only took 5min not 7hrs.

I call to get a quote on engine customer service guy is so rude and impatient and rushy

No one answers the phone

Prices have gotten out of hand

Getting parts delivered to my shop is an absolute nightmare,ill call dispatch an dispatch tells me that driver should be at my shop in next couple of hours according to drivers gps route well end of day n no parts same story for 3 days in a row.Finally dispatch tells me to go pick up my part at will call in Grand Prairie Tx.When i get to will call the next day,it takes another 30 min for them find my part that was supposed to be at front counter waiting for me.Not the first time driver continuously skips my shop!!

They take advantage of their salaried employees. Making them wotk 12 hour ships. And now with the takeover of another company, they are expected to work 7 days a week.

I needed a transmission for my Mitsubishi Outlander and they delivered to the auto shop from another state in about 3-4 days. Very convenient.

I was told to come to this location but when I arrived I was told I was at the wrong address.

Are any of the LKQ pick a parts allow walk-ins or do i have to go to Houston now ?

I only use LKQ because I dont have a whole lot of other choices. These guys never answer the phone and when they do, they talk to you like youre inconveniencing them. Be aware what youre getting into when you call them.

I paid 1,500 for a brand new motor for my pickup only to found out that its a bad motor had a horrible ticking sound to it the warranty supposed to cover it but they trying to say its not This place is horrible bad customer service I will never order from here ever again 😠😡🤬

Lots of Merchandise

Have been waiting well over a week for my part that was suppose to take two days.

I ordered a air filter box and received it broken, so they had to find another one, showed me pictures of it and it was in good shape, ordered that one. I had to wait another day for it and when it arrived, it was broken. Again another day of waiting after reordering, for some reason the price changed (a little cheaper)with each one. Couldn’t get a refund for the difference at the store, they said my refund would be mailed to me in a few weeks. Three weeks go by, nothing. Called and let them know my refund has not be received, they didn’t know anything about a refund. Finally I had to email corporate office and complain after 8 weeks of this foolishness. Refund was received finally. I’ll never buy anything from this company again! Horrible experience both times I’ve dealt with this company! This was just one of them.

Coming from a Master Technician who has used LKQ in the past many times, I must say that if you understand how buying automotive parts is, LKQ is awesome in every way. At times it may take a while for them to pick up your core, thats why I just drive to my local LKQ amd deliver myself to insure I get back my core charge right then with no issues at. all.

Ok good used automotive parts

Great customer service

Placed an order for an engine for a 07 Honda Accord, was misquoted the price, was told $740 ended up being $750 and was given the excuse the extra $10 was for delivery even though no where on the invoice stated a delivery fee. Once we had the core ready to be picked up it took over 2 weeks for them to come pick it up, I had to call and email them multiple times before they came to pick it up. After they collected the core it took an additional 2 weeks before I received the check. Very unprofessional how quick they are to take money but not refund a core charge.

I ordered a transmission great price.

Ordered parts for my daughters Ford Escape and they were exactly what I ordered and they came in exactly when they said they would. Good prices too!!

What rude people in sales they have, they need to have extensive training in customer service and parts, I had to wait for almost 3 weeks to get the right part for one of my cars in the shop and still have not got the right part...

Absolutely the worst phone system and customer service I have ever dealt with

Over priced garbage

They dont answer phones and if they do they put you on hold and never return

Oh yeah and better all the time

Get ready for a whole lotta not givin a $hit, and a double dose of bait and switch. I drove all over Dallas to find this place, and when I finally arrived they didnt have the part their sales guy said they had.

Worst customer service for a business owner.

Dont waste your time!

Prices are a little to higher than most places.

No public allowed at this address.

The customer service!!!! He was so rude!!!!

Not a customer location anymore.

Motors

Good service

They suck!!!!!!! Don’t go to that shop! Don’t waste your time or money!!!!!!!!!!

Bad. Dont go.

VERY GOOD

Over priced!

The place is not open to the public and I called by phone for information and they did not answer

Well