Thanks to Roger Mora my service representative to help resolve the situation with getting my vehicle repaired through a warranty that was purchased with the vehicle in 2018. It resulted in pursuing legal actions with the warranty company which was handled fairly quickly as a result of this action. Roger Mora did his part on behalf of the service he provided which resulted in the claim being denied 2 times. Thanks again for his persistence and professional service he provided to his customers.

When I arrived, there was already a line but the check in process with Jessica was quick and easy. She explained what was to take place with my vehicle and she showed me the waiting and coffee areas. Everyone was friendly and helpful. Thank you kindly.

I am very glad I searched and found that Sewell had a GMC dealership, this made all the difference in the world to me as the name Sewell brings a high Quality standard to any dealership brand attached to it. Not all GMC dealers are the same! I need the Sewell level of service for my $80k GMC Yukon Denali. I am a past Sewell Lexus owner and will keep coming back to Sewell for my automotive needs.Sewell is not marking up above MSRP.

I really cant figure out why this place doesnt have 5 stars. My experience from my first phone call to drive out was a breath of fresh air!! I have been using Classic Chevrolets Thompson Group Service Department since 2017 when I bought my Tahoe and compared to THEM this place is amazing!The scheduler was courteous and worked with me on a time to bring in my Tahoe. The service rep, Jessica, was so friendly and knowledgeable and kept me informed. They gave me a clean loaner to drive and my car was ready the next morning! Amazing!! (Classic couldnt get me in for 2 months and my ENGINE LIGHT WAS FLASHING) Even pick up was a breeze! They text you a link with your invoice and you can pay on your mobile phone so all you have to do is switch cars with them! Easy, breezy! I drove 53 miles each way to drop off and pick up my car at Sewell. SO worth it!!! I will do it every time now.

I received a loaner car. However, I was told since I did not purchase my truck from Sewell then I would get whatever car was available. I thought that was odd. I wasnt expecting a luxury car. But a car thats big enough for 5 people and a car seat. Otherwise, experience was fine.

My salesman Shane, always willingly helpful got me Roger the Service Manager who was fully prepared when I showed up, loaner ready and to me back on the road. Roger keep me informed with status updates and truck was cleaned up inside and out with a brand new auxiliary coolant pump installed after I put a taxing 9000 miles on my ‘21 GMC Sierra. The service, the people, and the whole dealership can’t be beat. I wish Mr. Carl Sewell would buy a Ford dealership. Customer for Life!

I own a 2017 GMC Acadia that I bought used from the Toyota dealership in Rockwall. I have an extended maintenance contact, but often they’re not able to get into the car’s system so they recommended I take it to a GMC dealership. I called and made an appointment for the next day. Got a ride back to work and then back to the dealership. The issue turned out to be something simple and I didn’t have to pay anything for the service. Everyone treated me like a longtime valued customer. The next time I buy a car I’ll buy it from Sewell and will continue to bring my car there for service. 5 Star treatment!!!!

I scheduled my service in advance to ensure I could secure a loan car. From the moment I arrived, I was greeted immediately. I was coming in for a tire rotation and oil change but one there, I told Ruben my concern with my brakes. He assured me that it was the right time to check the brakes as with the tire rotation, the brake pads would be exposed. He was so detailed with his explanation that he even brought out his brake pad measuring gadget. Ruben was very professional throughout the entire process. I was able to drop off my car and drive off with the loaner within 30 minutes. Once I was back at work, I was kept informed of all the service details. As it turned out, my brake pads still had some life left in them. Ruben also provided me a list of recommended services for the future. I especially appreciated Rubens honesty about uncovered mechanical issues. I did not feel pressured into making those updates yet as Ruben did not seem to think they compromised my safety. Im so grateful for the professionalism and care that Ruben displayed. I will be a Sewell customer always!

#1 - I scheduled my appointment on line. When I arrived at my appointment time (8:30am), the Service Tech had no record of my appointment. He told me I should call vs. on-line scheduling.#2 - Because I had no record of my appointment, it was apparent my truck was last in line to get work done.#3 - I received no calls, text or notification from my Service Tech the entire day. I had to call and text him at the end of the day and received no return calls or text. I had to call the Service Desk to get any input on the status of my truck.#4 - The next day my truck was ready. I informed my Service adviser I would pick it up between 6-6:30PM. I arrived at 6:30pm and had to wait 30 minutes before anyone brought my truck up. It would seem if I schedule a time for pick up, it should be ready and brought around within 5-10 minutes at the most.

My service advisor was very friendly and helpful. I was greeted right away after only a short wait. I always appreciate the waiting area where I can set up my computer and work while there. The coffee machine is excellent. Your service department is the reason that I bought my latest vehicle from Sewell.

Me. Moreno was very helpful and nice. I appreciate him texting me concerning my car only because I have my phone on do not accept unwanted calls. When I picked my car up he also re-set my tires. Thank you Mr. Moreno he also reminded me of Mr. Generado who I think has retired now.Thank you. Great service

Friendly prompt service just as it should be. No surprises, problems or delays. Vehicle came back clean with all requested work performed. Pickup and delivery excellent. This is the service that you can only get from Sewell. I have Lexus, Cadillac and GMC from Sewell. The Lexus is 18 years old, looks like new, drives like new. Sewell service is a MUST.

Been on the market for about 6 months, since we came to gmc Sewell we knew that was the place we was buying from. Definitely a great experience, Blake is a great guy to work with and looking forward to our next vehicle pretty soon.

I called several dealerships to get a check engine light checked on my GMC 2021 2500 diesel. all of the dealerships said that they didnt know when they could get it checked and just to drop it off they would get to it in a couple of days. when I asked about a loaner car they said they could not accommodate that and for me to rent a car. not only did Sewell Buick GMC get me in when needed they were able to get it completed within several hours.Thank you again for your great service

My husband and I were looking to buy a Yukon XL. David Hargis was able to order the exact one we were interested in. He was straight and to the point about the deal and did not try to BS us on anything. Our Yukon arrived earlier than we anticipated and since we were driving 5 hours to pick it up, he had the paperwork ready to sign and the process took less than hour. This was the easiest car buying process! Thank you guys!

If you do business with anyone other than Sewell, you may be having a good experience, but you’re not having the best. And my service adviser, Duncan is the best of the best! Always appreciate the extra mile they go to roll out the red carpet.

I was treated like absolute royalty at Sewell this week. Without hesitation I was found a car to use, even though there were no loaner vehicles; I was remembered and greeted by name, I was contacted personally by my salesman and service representative, and my vehicle was taken care of in a very rapid manner. Of course, my vehicle was returned in nearly brand-new condition and in a safe manner. I love being a customer at Sewell and will continue to return as long as the customer service never changes. Thank you David and Mitch at Sewell Buick/GMC!

I had a great experience at Sewell . Found the exact car I wanted at a fair price with excellent customer service and attention-to-detail. I highly recommend this dealership. specially everyone help me to purchasing my care Austin, Steven, Jerad .

From the first call to book till I pickup my Denali I was treated with importance. I will continue to use Sewell for all my automobile needs.

I had Mitch Perry as my POC for my service! He is awesome, informative and I will request him each time I go in for service. I think I had the cashier a little rattled because I was using a coupon and redeeming my reward points. I should have mentioned that to Mitch at the beginning, but he stepped him and got everything straightened out. Ive never had a bad experience at Sewell, and am very pleased and tell everyone thats the place to go! The only problem I had was they washed my car but didnt vacuum. They always do so I was a little disappointed but definitely not discouraged!!

What an experience, never have purchased a vehicle with such of professionalism and high expertise when it comes to customer service. Tyler Ramirez went above and beyond to make sure every detail was covered and all the information provided. I came from Arizona and he picked me up at my hotel, took me to the dealer and made sure everything was ready for me to sign, addressing any questions I had. Vivian Vu was ready for me and got me in and out in no time. Very happy with my truck and with the treatment you provide. Good Job!!

I took a Check Engine issue to the Buick dealership in Arlington that I bought my Buick from in 2016. They told me it would be 10 days before they could look at it. Over the five years that I have owned my vehicle, service levels have really deteriorated at that dealership. I drove to the Sewell dealership in Dallas (35 miles from Arlington). My Service Advisor, Mitch, was extremely courteous and helpful. Mitch and staff had it taken care of and washed the same day with NO appointment. I will now use Sewell for my purchasing and service needs. Sewell is the BEST and more than worth the drive!!

I generally have great service, but this time I feel the service was poor. I brought my Yukon in for service and felt rushed to return the loan car. The service agent Ruben constantly made me feel that I needed to return it by 5pm Saturday. I understand that you are low on loaners, but for him to seem to make it a point of emphasis to me, when I did not hear anyone else told the same thing. After I spoke with the service manager about my feelings, Ruben called again with the same thing about the loan car. Ive brought my Yukon in for service several times and have never experience this. My normal service advisor was David Hornbeck and now Charlie OLoughlin and they have never made me feel rushed or singled out. I returned the loaner on Saturday as I had promised. I feel this type of treatment from Sewell service made me feel uncomfortable, especially after speaking with the service manager Brad. Very disappointed in the way I was treated.. I usually have nothing but good things to say about Sewell service. Saturday 10/16/21 very disappointed.

This was our first experience at Sewell. One of the main reasons for us purchasing the Yukon Denali is Kenzie Stone. We met her on June 11. She is kind, smart, easy to work with and very attentive to what we were looking for.Because of her attentiveness and effort to reach out in a very timely manner resulted in our getting to buy this vehicle.And Sewell has established a very good reputation.Probably because of people like her.Also want mention Cortney Lucky when we did the finance part of the transaction. She was very efficient and easy to work with as well.ThanksDoug

David was straight forward and did not give us a line of BS like the other dealerships I spoke with. I am impressed that the Sewell dealerships in Dallas/Houston are not running up the numbers like other area dealerships. Everyone was friendly and professional. I will make an effort to purchase future vehicles from a Sewell dealership due to my recent experience. I have always heard that Sewell dealerships were top notch, now I know from my personal experience that they truly are.

I like to take the time to say Thank you to Brad and the service team at Sewell GMC.Brad’s team promptly and very knowledgeable diagnosed my truck based on the information given and found the transmission had damaged internal parts.To hear your transmission is bad and need to be replaced is not what anyone wants to hear.It’s a costly repair and my first thought was to find a less pricey shop that was referred by a friend.However just the professionalism and Great customer service from Brad in the service department consider me a loyal lifetime customer. 5 StarMr. & Mrs. Rivers

Nick Maleska is outstanding. I am very satisfied with my purchase. Nick worked with me so that we could reach an agreement to our mutual satisfaction. He is most respectful, accommodating, reasonable and, I believe, honest. In fact, hes my newest hero.Despite the distance Sewell is from my home, I will continue my business relationship with this dealership because they make me very comfortable, and I am too old to deal with an unsavory situation, such as I had before recognizing Sewell and Nick.

Very happy, my car was towed to the dealership on a Sunday and was talking with service rep first thing Monday morning. Issue was resolved and my car was ready that afternoon.

The service members were courteous. The vehicle loaner members were courteous. The work done seems to be ok so far. There are some new noises but I will wait a couple of days before I let the dealership know. When I received my vehicle back I was left with little to no gas in the tank. I had to find the nearest gas station to fill up. That was somewhat nerve racking. Would have been nice to put my gas back where I had it. If they expect me to fill the gas back where it was when I received the loaner I should expect the same to happen for my vehicle.

I went in to get the recalls fixed on my Terrain and from start to finish was a great experience. I got my vehicle back on time and they even washed it for me. Definitely will be returning!

Loved the fact that you came and picked up my car. I am loyal to Sewell Buick but we live in far north Dallas. Having someone come and pick up my car was great.

Everything was perfect. Alan Goss was a pleasure as usual.

Mr. Moreno in the service department was great to work with. He and many like him are the reason I fell in love with Sewells service so many years ago. Special shout out to Ruben Moreno, he deserves praise because he was super easy to work with and very courteous. Thanks for hiring people like him on your team.

Moreno has done my service for years. Always accurate, punctual, and courteous. The last time I was in while being serviced an accident happened in the shop and immediately Moreno told me of the problem. provided a car, ands had my car repaired where it looks like new. He is an excellent example of the type of service Sewell represents for all of GMs representatives I have known through the years - Sewell is the standard for #1.

My service advisor was amazing. He explained things to me where I understood. I will definitely be back

Always a great experience. Corey Foster goes out of his way every time to ensure every need/want is taken care of

Kenzie was really great to work with. I had given up on finding a truck, especially when she told me they had suspended production on the motor I wanted. But she kept me in mind and called when one came available. Thanks Kenzie!!

By far the BEST CUSTOMER SERVICE EVER, thank you guys for your great care. All the employees are so kind and friendly. Absolutely 10/10 !!!!!!

I have been a GMC customer for several years, and I will keep coming back to Sewell for cars and service. The ease of making appointments, the wait time, and the level of service cant be beat in Dallas! Sheri K.

Went to look for a used car didnt did not end up buying it but the service was awesome the salespeople are very friendly and honest

I am new to TX, while driving on the hwy my driver mirror flew off. I normally never go to a dealership without checking @Autotrader..I didnt have a choice this time and lucked out. Luis Ramirez took the truck in and made sure it was taken care of. Even reminded me I needed service and handled that while I was there. Much appreciated

The sales rep was/is easy to talk to and knowledgeable. I enjoyed working with him during the process. Everyone at Sewell was attentive and welcoming.

I have not been let down every interaction Ive had with anyone at this particular dealership has been great you guys truly live up to the commercials that you put out I would never buy a car anywhere else again.

My service advisor, Jessica, explained the process and potential charges when I dropped off my vehicle, kept me up to date on progress and promptly notified me when service was complete.

It was the easiest vehicle purchase I’ve ever made at a dealership. I will absolutely recommend them again, excellent customer service. Blake made it a trouble free transaction.

Ms. Austin was very helpful and courteous. The finance group was expedient and the makeready process was quick.Sewell customer care and service stands head and shoulders over its competition and I do not think I will ever buy another car from any another dealer. This is my family’s fourth purchase from Sewell

Worked with Steve H in ordering my new Denali, when it came in there where some items (Seat Colors, Video Screens,) that I was not in love with so Steve worked with me to order a Second One..No Problem. He did not try to coerce me into the vehicle.Denali came in, Steve called, spent as much time as I wanted go over vehicle. Much appreciated ....He was very engaging on the entire process . He was not overbearingGreat Experience, Bill M.

As always, the staff and experience are top notch. Quick, Great Communication & No hassles with a loaner car. Great Experience, as Usual!

This is the only dealership I will go to due to there excellent service. They are very fast and courteous. I would 100% recommend to anyone.

Everyone is helpful and professional and their prices were better than Discount, NTB, or Firestone.

They got my car taken care of over a holiday weekend and even sent someone to drop off my car for me in exchange for a loaner! Absolutely outstanding! A Sewell customer for life!

Blake Johnson was a delight to work with! He made sure we got the car that we wanted and worked to come to an agreement on pricing that we could both be happy with. I will recommend him to anyone shopping for a new car!

Always the best customer service out there. Tyler got me in touch with Justin and he was fantastic - excellent communication and all done in a very timely manner

Simple and to the point. Customer service was great communication from Katie was ALWAYS on point.

Best and easiest vehicle buying experience I have ever had.

Duncan & the entire service team is great. They are very professional, proacive, and responsive. It is always a pleasure to return to Sewell GMC.

The Sewell team always treats me very well. They are prompt and communicate well.The only concern I have is not with Sewell, but with the vehicle. Since I have owned it the service engine light comes on every so often and goes off in a day or so. The truck has been reprogrammed and looked at several times, but no one seems to know what the problem is.

Sewell is the best when it comes to customer service. They set the bar high on customer experience and they alway deliver the best experience one can expect.

Routine oil change and tire rotation / balance first my Yukon. Got a loaner and was pleasantly surprised it was also a Yukon instead of a smaller vehicle with which I would be unfamiliar and uncomfortable driving.

The appointment was very easy to schedule. I was approached shortly after arriving and we discussed what needed to be done during the service. I was asked if I needed a loaner, which I did, and that was arranged in about 10 minutes. I was provided a time when my car should be ready and received a text that it was ready well prior to the estimate. I was able to pay online. Was quickly met at my loaner, provided the necessary paperwork and had my car returned to me in a short amount of time. All in all, I dont think that I could have expected any better service than I received.

This was routine service. I was in and out in a reasonable time, at a reasonable cost. And, they had sent me an email earlier as a reminder.

Scheduling an appointment was simple and easy. From the time I arrived till I drove off in a loaner car was less than 30 minutes. The communication I received from Charlie was superb! The online checkout system was easy and simple. Picking up my car was quick! I was in/out of the dealership in less than 15 minutes. The bonus, my car was washed and vacuumed!

End to End I was in-and-out in under two hours. No pressure sales, no pressure to add packages/products (was consulted and purchased) but wasnt pressured.Jonah and Shane were amazing and its great to see a top quality sales team that understands true customer service.

Mitch Perry was my Service Manager, he was fantastic. I very much appreciated his thoroughness to my service needs.

Charlie was amazing. I was greeted in a timely manner. The initial call was great and the receptionist listened and quickly got me scheduled for service with the service agent of my choice. I appreciated that because I did not have to explain all my issues with my truck to a new service person. Overall, my experience was professional, timely, and I received excellent customer service from the beginning to end.

The experience from beginning to end was very easy and painless. Duncan was awesome! He was very proactive and knowledgeable. He kept us in the loop every step of the way in the ordering process. Couldn’t have asked for a better experience ordering our first car with Sewell.

Even when there are issues, the team handles it with great service.

The dealer I worked with was very helpful and knowledgeable. He took time to explain what I needed done to my car and why. I truly appreciate him and I feel he is an amazing representation of the dealership.

It was the best car buying experience Ive ever had. Friendly, knowledgeable salesperson. No pressure tactics, and made me feel like a person and not a transaction. Ive always hated going through the car buying process at dealers, but after this experience I plan to buy from Sewell from now on!

Quick, painless, fun, sanitized, just the best car buying experience. Thank you so much

Took our problem into consideration as well as fixing the vehicle with all their problems and worked it out to the benefit of both quiet promptly. Great Team ; Jessica, Bill Lane, and the service dept.Much Thanks.

So i called Gmc Sewell in Dallas because my battery in my 2018 Yukon Denali died. Didn’t think they would do anything. Boy was I wrong. Had a guy at my car in ten minutes (not kidding) and he helped jump my car. Wow. These guys are next level. I don’t write reviews ever but had to on this. What a stand up company. Talk about taking care of clients.

Our check engine light came on on Saturday, and we were 2000 miles from home. Sewell took us right in, diagnosed the problem and fixed it within two hours. They also fixed a warranty problem at the same time.Then, they gave us a courtesy ride to and from our hotel while we’re waiting for the repairs to be done.Thank you very much!

We were looking to purchase a vehicle and heard sewell was the best dealer to go to! We were ready to purchase THAT day. We even did our research online so we knew what we wanted to inquire about. The online website assured that our vehicle was in stock. When we arrived at the actual dealership, it took over 15 minutes to get anyone to help us to actually even look our way. We had to tour the lot ourselves. After being able to look at the car we saw online salesman said it was already spoken for even though it wasn’t purchased yet and was not fully decided on. We even explained we were ready to purchase today! It saddens me that we had such a terrible experience we decided to not even inquire if the yukon was still available. It was not even about the car but just the fact the customer service was terrible. To be quite frank, the vibe we received and based on previous reviews is that Sewell goes on looks. I hope you guys take these reviews seriously. You cannot know what someone can and not afford honestly. We had a check to write that day. Thank God we found a car at another dealership and after this terrible experience I cannot say I will be going to Sewell again.

Great experience, clean facility, excellent staff that is very attentive with great customer service.

I am very happy with the new vehicle. With all of the horror stories I have been reading online about dealers marking up the new Yukons / Tahoes, not taking GM Employee discounts, etc., I had been afraid to even bother. Although I did a lot of the work myself in selling my previous truck and securing my own financing, the experience with not having any dealer mark up, Sewell honoring my GM employee discount, and honoring all of my wishes as far as what I did and did not want on the vehicle, I am very pleased. Steve was very responsive to my MANY inquiries, research and change requests.

Good service and good attention to customers and detail each service you need with a good clarity and understanding

I have always loathed going to a dealership or having to purchase a car. My parents told me how wonderful Tyler was and so we gave him a call. I am so glad we did!! Tyler is AWESOME!!! He is so personable and not once did I ever feel like I was being swindled. He knew exactly what I wanted and didnt try to overpower me with any extras. I am so happy with both purchases and will always come back to see Tyler when we need a new car. I will definitely recommend Tyler and Vivian to our friends and family.

Charlie gave me great service. He kept me informed and he was very friendly and helpful.

The car was fixed as requested and on time. I very much appreciate the loaner use during that time.Jessica Tennis always helps me and she does an excellent job. She is thorough, courteous, and always keeps me informed of any changes and is an excellent communicator as throughout the process. She is a credit to your organization.

I always have a good experience. Knowledgeable and friendly staff

We are so happy with the exceptional customer service we received while working with Austin Elkins on the purchase of our new Yukon Denali. Austin and Anthony Contreras went above and beyond to make our experience easy and effortless. Austin was professional and attentive with each step of the process. We have purchased from Sewell in the past and are even more impressed with each purchase.

Nick Maleska was great to work with, very detailed and had answers to all my questions. Also, big plus was that masks were optional by the way. You are going to have many happy customers by giving them the choice and personal freedom / responsibility to wear a mask or not. Set the tone great for me right off the bat for what its worth.

The people how receive my truck. Just do what I tell him and. Accomplish right. I can recommend this people. They know what to do. And Iam be back. Soon whit more business. Thanks .

Went to get my truck brakes they check and said they were good but after 80,000 miles I needed a engine filter change they were professional and quick

Everything went as I expected. My phone message left for Mitch Perry the day before was returned within a couple of hours. An approximate time was set and service requested confirmed. I arrived later than predicted but my reception was smooth with no mention of that. Service was completed within estimated time frame; I was pleased with my clean car and paperwork that detailed service.

I was shopping for a 2021 Sierra AT4 with very specific packages. Nick Maleska at Sewell Buick-GMC was able to get me the exact truck I was looking for.Even though I was working with multiple dealerships, Nick was by far the most professional and knowledgeable sales consultant Ive ever worked with. He even went above and beyond to answer questions on his day off, and made the whole buying process smooth and seamless.Cheers to Nick and Sewell! I will definitely return when Im in the market for another GMC.Thanks again.

The price for diagnostic went up 35% since my last visit less that 30 days ago. That seems out of balance. When I asked the person who checked me in about the increase he was quick to point out you provide a loan car. That is a nice thing to offer, no doubt, but your service prices offset that in my view. When I come in for service I usually have the recommended things done there at Sewell GMC. On this visit I felt the need to compare pricing and I will use my other mechanic who will do the same job for about 30% less. Your service techs are getting sloppy in their recommendations without fully investigating what they recommend. (call for detail if you are interested)On my last visit I had my door disassembled to replace a part that was causing a rattle. I had to bring my car back to have them take the door apart for a second time to realize they missed replacing a part they over looked on the previous visit. Then I was charged $11.00 for the part they missed replacing.

Great service, Roger stayed in contact with me and kept me informed throughout the process...I will definitely come back again!

Steve Kelly made the transition very smooth. Kept in touch with me on the lead times of the vehicle. Best experience i have had when buying a vehicle.

First, I didnt expect your service dept to be open on Memorial Day but it was and Charley OLoughlin was fantastic. I picked up my new Enclave on Saturday and noticed some white smoke coming out of the hood on Memorial Day. Charley jumped on it for me, kept me fully informed and I was back on the road in an hour. Wonderful service

Very helpful. Always willing to do what is needed and looking for ways to help!

Austin Elkins help made the whole experience on car shopping so less stressful! From start to finish! Definitely, will be back for future automotive needs!

Fantastic service! I went in expecting to pay through the nose just to find out my issue was covered by my warranty! Charlie Wadle (My service advisor) was great about keeping me informed and answering my questions. He really is knowledgeable.

Excellent service!

Very professional, great service. I recommend Mitch Perry on Lemmon Ave

I am satisfy with the service and detail report information that I got back from them.After the little issue with my vehicle, I think youll did pretty well.Thank you Justin and team for the great service and effort to put me back on the road safely...

Tyler Reynolds was a spectacular sales representative from start to finish. His attitude is always positive. Tyler was knowledgeable and answered all our questions. I will only buy with Tyler next time.

Called for the 15M mile service, performed at my convenience and with a loan car provided. As usual, it was performed on time and the car returned cleaned inside and washed outside. We love doing business at Sewell!

Jessica at the Service Department was great! She kept me updated on my truck, and service was quick.