The customer service her is great. I always feel welcomed when I come in. The employees are super personable. The assistant manager Deanna is was awesome.

This is one of the best pawn shops Ive ever been to. The prices are reasonable and they always try to work with you.

Staff is very friendly and helpful, My experience was fantastic the manager Deanna gave fair deals. Also, its the cleanest pawnshop Ive been too. Great customer service from the employees in general.

Staff is super friendly, very fair. Probably the cleanest pawnshop Ive been too lately! Good deals on layaways.

Staff is amazing! Everyone is very welcoming. Wendy is super helpful she was patient with me her discount was fire

Single worst pawnshop I have ever been to in my life. Very unprofessional, I was there for nearly 20 minutes before anyone helped me. They sure did keep answering the phones though. You normally prioritize the customers you have in front of you. They have a policy now where they no longer sell guns starting an hour before the close “because they take too long”. That is the most pathetic excuse I have ever heard of in my life. I urge anyone that needs to go to a shop stay away from this one and their horrible attitudes. None of them had any knowledge of their products, it was shocking.

Berlyn was super helpful in helping pick a necklace for my mother in law. It was exactly what she was looking for at and extremely reasonable price. She will also get you an extremely fair deal on pawned items. Ask for her personally because she very knowledgeable, and helpful!

Unbelievably rude! Was just in the store and received no help for nearly 20 minutes while employees passed me by focused solely on putting guns away and wrapping the store up and when I finally did get help, the employee (Berlyn) I think was her name, would hardly address any questions I had and looked frustrated that I was even in there.I understand it was 35 minutes until close but still.... they likely wanted to just close up and get home but come on, do your job and make your customers feel slightly appreciated.

Ive been using this Pawn Shop for at least 12 years and I have had Great experiences with them every time. All the workers at this location are very Good and Friendly. They are so upbeat and willing to assist. I Cant say anything bad about this location!!! In All my years of coming to this location, I can say they are very eager and willing to give you the best price and quality and Customer Service satisfaction. I love the high energy and friendliness of the people who past or presently are there. I love their customer service and attitudes. Thank you past and present employees: Sheila, Della, Stacy, Mark, Angel, Danny, Manny, and so many many others through the years!!!

Fast friendly service

Walked in to sell an old watch I didn’t need or want. I don’t like dealing with eBay so decided to pop in. Friendly staff. Appropriate price. And Berlyn got me in and out quickly.

HORRIBLE EXPERIENCE definately not recommending this pawn shop to anybody I know! the lack of professionalism to the woman working right now, its funny if you dont appreciate your job and can care less about customer service please just quit thankyou for your rudeness lost a customer

I called up here to ask and see if they had a product i had seen there before that i wanted to come in and buy .... you know, give them money to keep operating there business . They said they had no idea . basically meh dont see it and said to just come up to the store to look for my self . when i politely stated that takes time and gas money ( basically come up there to do there job for them ) and it might not even be there . they laughed at me and hung up in my face. awesome.

Berlyn is very nice and helps the customers in the store and answers my questions. The people are engageding and helped with my needs. Great experience for me and well return in the future. Thanks folks!

Berlyn is sooo sweet. Awesome experience. Go here to get hooked up.

Store sells broken items. Store advertises as excellent condition but in reality items are broken. No refunds. It is your responsibility to pay for their misrepresentations.

Worst customer service ever. Called ahead of time to see if they took two products i have and i was told they did. I get there and the girl behind the counter was very rude and would say that they dont take my products. I wont be going there again and definitely wouldnt recommend them to anyone.

The manager of today 02-06-2019 said why dont I speak english in his shop thats why i got extremly mad and said dont you know what the word free means so for that can speak the laungue I want and im not going to lie i did say bad words and i do wish to be contacted to futher this racist moment plus he said i was prohibited from the pawn shop no sir i dicide to not visit this place that full fields rasism to hispanic people

There is a white guy at this place that ALWAYS over charges for stuff. Everytime I extend a loan date with anyone else the payment is the same and concurs with my receipts and interest rates but with him it’s different for no reason he says it’s gone up even though the interest hasn’t changed and it’s paid on time. When I go back to get things out of pawn it’s even higher than what’s calculated on the pawn receipt, if I ask about it he doesn’t have an explanation. He just says it’s gone up, how? Why? When? I can’t do business here anymore, untrustworthy and shady practices. He’s racist.

I went into this store with my best friend to find a bike, I found a bike perfect for me I am tall and had tried several stores this store haD EXACTLY what I was looking for and also they have very good prices on DVD s and good selection.Happy customer

They sold me a Xbox one that was banned from Xbox live they didnt even tell me that before I spent my last little bit of cash on them . Now I cant even play games that I bought separately now I have to go through the stress of having to contact them for a refund wow

Worst experience ever went in with very high end and well maintained Ridgid tools for a loan which I have pawned at other cash America locations for anywhere from $200-$500 for temporary funds immediately manager started trying to degrade all my equipment and downplay everything I had ridgid being the upper end and more valuable tools and location specifically had ridgid products as he told me he doesnt sell very much ridgid products (lying straight to my face) which was an obvious lie and scheming technique not to give a descent loan for quality equipment which even if I did lose to them would make a guaranteed profit on! Very poor customer service as well as customer satisfaction or unwilling to negiotiate or even offer a descent or fair loan when cleary says pawn loans on the building false advertisement and will not ever use any of CASH AMERICA LOCATIONS AGAIN FOR THE FACT OF NOT ONLY HAVING POOR MANAGEMENT WHICH I DEALT WITH MANAGER OF THE ACTUAL LOCATION SPECIFICALLY I WILL NOT USE YOU GUYS ANYMORE FOR ANY TRADING BUYING OR SELLING AND I DO PROMOTIONAL AND MARKETING WHICH I USE TO REFER PEOPLE TO YOUR LOCATIONS SINCE I TRAVEL ALOT AND DO THIS TYPE OF BUSINESS WORST EXPERIENCE EVER AND I WASNT EVEN IN HERE BUT MAYBE 10 mins could since the negative and poor attitude from the staff instantly if this is how you operate lets not waste my time nor yours best of luck to a bad FOR business company scamming and hustling a lot of people out of cash and products you know they might as well be robbing Dallas an many other areas and people for anything they can worst experience ever thanks and good luck with your operations word of advise to anyone GO ELSEWHERE PLENTY OF DESCENT PAWN SHOPS WILLING TO HELP PEOPLE AND VALUE PRODUCTS BETTER FOR WHAT THEY ARE ACTUALLY WORTH!

I used to avoid this store like the plague. I shared the same sentiment as most other reviewers. Items priced as high or higher than what you would pay for it as though brand new. Not any more! In July of this year 2014 I have been pleasantly surprised at the staff and managers willingness to move merchandise! I have checked out about 6 Pawn Shops in North Dallas and 1 in Plano: Coit and Spring Valley; 2 at Alpha and Montfort; 2 in Carrollton on Belt Line and one at Coit and Plano Pkwy. The sticker prices here are the most reasonable of all of them and they are willing to provide discounts off marked prices to move it. Very good place to shop for good deals. Cant comment on pawn/loan practice but their kind personalities likely spill into that area too.

The manager, Danny, was so unbelievably rude. One of my customers pawned some merchandise and Danny was very unhelpful and very rude. I am in shock that someone like this is still employed much less able to retain a manager position.

Bad service. Bad product sell. The manager wasnt nice with customer. When I deal with him he just said no and walk away. I never come back again.

Chris was super helpful and funny!!!

They need to look around and compare prices, they charge just as much as if it was new. No sense in the value of stuff,or they do know and they just wanna rip people off.dont waste your time at this pawn.

Great customer service...

Very unorganized and prejudice

They Lit

Will Work with u

Waste of time