Great Showroom and awesome staff. No pressure here just a very knowledgeable and friendly staff. The experience here is more than welcoming and definitely worth a visit. They answered all questions and concerns I had in regards to me leaning towards becoming a part of the Ducati family as an avid motorcycle enthusiasts.

I bought my first motorcycle at Ducati last week, the process was smooth and greeted from the moment i walked in ! Roy was very patient with me answering all of my questions and concerns, I absolutely LOVE my bike !! Financing was super easy, fast and to the point, adding my new motorcycle to my car policy took longer 😂. I will most definitely be back & did I mention they even loaded it on to my pickup 🥰. Thank you so much !

By far the best motorcycle shop Ive worked with. No pressure from sales. Lots of Ducs on the floor with demo models you can take for a spin. The owner has a serious passion for motorcycles and Ducatis and hes staffed up the shop with like minded people. Stop in and take a look. You might just ride a new bike home. I did.

Attention Simon & AMS Ducati Dallas,You guys saved my life! After breaking the tip of my only key (top 2 MM) roughly 4 months ago Forum after forum and locksmiths galore, I managed to find someone to cut it but no one told me you needed the red key to code the new chip on a freshly cut key.. finally I was lead to AMS and the staff was able to help me get my key fixed to finally start bike! I don’t know how I can ever thank you enough. I spent hours on hours and almost gave up and replaced the entire ignition. Thank you again, I will have to visit soon!!

I had the greatest pleasure with the most outstanding employee who had such an abundance of knowledge of your products and services. I would like to recognize LILY LUU.One of the best Ducati Representatives in the World! Im a beginner rider and was seeking assistance to determine the right helmet choice.LILY LUU gave me her undivided attention and went over each detail to help me make the best decision. I had further inquiries addressing apparel, gloves, etc.LILY LUUS depth of product knowledge is beyond ones expectation. She answered all my inquiries and also made recommendations which left me feeling confident in my purchase. Upon arrival of my helmet, I was beyond impressed, not only the design and fit but the safety measures, it was everything LILY LUU described to me in detail. It felt as if was custom made for me.Fortunate to have such a positive experience as a beginner rider with LILY LUU as a customer service representative of AMS Ducati Dallas.I highly recommend AMS Ducati Dallas to my friends and family. Thank you for your services.

Jeff and finance department were phenomenal. Purchase process was so easy. If your in market for a Ducati, must go to them.

One of the worst Ducati dealerships in the country. Bought 3 bikes. Spent little more than $150k with them and every time I call to check on something they say theyll call me back and never do. Ive tried to trade in bikes with no response from Marty or Jeff for the past 2 years. Ive watched the entire race community leave the shop because of the poor customer service. All Jeff and Marty care about are moving bikes. All Ive ever been in a customer and someone who loves the Ducati brand.

Excellent customer service both times we went in. We purchased a motorcycle, and everyone, hands down, made us feel welcome and made sure we left with understanding and feeling comfortable about our purchase. Even the delivery guy was excellent and helpful. We highly recommended.

By far the smoothest experience Ive ever had buying a vehicle. Their showroom is very nice with a wide variety of Ducatis along with gear and accessories. Marty was incredibly easy to work with and very transparent about any questions I had. The buying process was quick and easy. Out of all the motorcycle dealerships Ive been to over the years I am very glad I found this one. They definitely aim to make relationships with people and care about their customers rather than just selling a motorcycle, thats something that is hard to find. After buying the bike my wife saw an incredibly tiny scratch on the top of the mirror. I mean it was very small, you would have to really look for it to see it. Without even hesitating Marty asked if I wanted it replaced. Not big enough of a scratch for me to care but it shows they care about the quality of a motorcycle leaving with someone.

End to end unbelievable sales experience. Martin was super prompt and wrapped up commercials in 1 hour - Jeff (owner) walked me through my new bike and customized gear selection when I arrived. It simply does not get better than that.If youre in the market for a Ducati - its worth the trip to work with the largest US distributor for Ducati/Ducati accessories.Update: 2nd bike had same great service experience. It’s repeatable!!

Fantastic dealership! I had made an online order for some riding gear and picked the wrong size. Immediately they were able to get me into what I thought was a hard to find jacket a size larger and had my entire online order available to pick up in store without any notice! Highly recommend you check them out and grab your Ducati gear here or from them online!

One of the most incredible dealers in I’ve ever seen, this show room, shop and warehouse is exclusively Ducati and has one of the most incredible collection of motorcycles outside of Barber Vintage Motorsports Museum I’ve ever seen.

Vey knowledgeable and accommodating staff. Whether you are prepping for race day, having scheduled (or emergency) maintenance performed, or need someone to install accessories, this team will treat you right and do the job well. There’s a closer Ducati shop but I make the trip to AMS Ducati Dallas.

I didnt actually purchase anything, but I wish I lived remotely close so a purchase would make sense. I reached out to Marty for some advice after watching a Ducati comparison video on YouTube, mainly because Marty told you to if you had any questions. To my surprise, Marty was very responsive and informative to my inquiry. If their customer service is half of what you get just asking a question over email, then that is all a consumer needs. On top of that, their store looks pretty impressive on their YouTube videos. Jealous of those who have the opportunity to be a customer of theirs.

Awesome guys that truly care about you getting the bike thats best for you. No pushy sales people.

Amazing experience, extremely relaxed environment, absolutely a pleasure to deal with. Marty is by far the nicest guy in the motorcycle industry to deal with, as well as the owner, Jeff.

The 3 stars were hard to give this shop.They had a lot more cons than pros in my opinion, but 1 or 2 stars seems too harsh.Pros - really good selection both in motorcycle’s as well as gear and parts that they stock.Service seems like it’s one of the focuses here, and reading through some other reviews, seems like that is confirmed.CONS - Customer Service, Sales support, and location.After multiple phone calls speaking to staff, I always got the vibe that they didn’t have the time for me. Always short with me and not very conversational.I finally made the trip to visit the dealership hoping for a better in-person experience and to view the only bike I was interested in. I brought no crazy stories nor did I flip flop between models or nit pick anything.I knew what I wanted, I knew I qualified for financing, and I was ready to make a deal that day. But something still felt off, I pushed through anyways to see what kind of deal we could make and that’s about where it ended. Negotiations were non-existent, and no concessions whatsoever were given. Not to say that they HAVE to be given, but paying full MSRP ($17k) and then another $1800 in dealer levied fees just doesn’t feel honest or right.Add to that the absolutely horrible location in downtown sandwiched between two industrial warehouses and practically nowhere to park a truck and trailer and I’ve got to say I was completely let down by AMS’s “reputation” that some people seem to hold so high. I hope they can improve and implement some better customer service procedures or even new staff. I know I can’t be the only one to have noticed these things. I ended up taking my business elsewhere and was able to make a deal with a much more fair dealership and staff.

Great experience at AMS. Roy, Jeff, and Marty are all very helpful with great attitudes. This was the best experience Ive had buying any type of vehicle.

Friendly, professional staff. Great selection. Very helpful. Went on a test ride and really enjoyed it! Got a fast quote including desired options.

Very friendly and nice show room of new bikes and also some classics

#1 Dealership/Service Department in North America.I bring my 1995 916 all the way from New Orleans to have it serviced.Great guys in the service department. They are always helpful and knowledgeable.

As far as the parts department goes they have been really nice and patient the times i have called. they have answered every question i have with no issues. will look forward to buying more stuff from them

This is a GREAT PLACE to buy a bike,this is the nicest bike shop in texas!!@ By far!!

Aweful experience almost every time Ive worked with them. After spending 600$ on a starter I get an email telling me the price has increased to 800$. Ive been waiting 2 weeks for the part, and I had to call to get told that they dont have a working tracking number, and the part might be state side some time next week. Dealing with this company has made me hate Ducati, and I would buy threw any other company even if that means going threw the Netherlands via star twin motors. Been down a motorcycle almost a full month now

This dealership has really gone down the toilet. I had a terrible online experience ordering from this location. A little while after, I travelled from CA to TX on business and decided to visit the store and I’m glad I did. The service was non-existent. Employees horsing around like children. And I’ll say this right now; after seeing this type of behavior and experiencing it; I would never trust my bike in their care.

Great service from Simon and the guys!! Always a pleasure!

This review is for service department. They did a “burnout” on my Ducati monster and then denied it. The tire was burnt and small purses of rubber all over my rear shock, swing arm, etc.contacted Jeff, the owner, but no response from him... very disappointed in their disrespect for other’s property.2 stars because they helped writing an estimate for insurance company.

I ordered rizoma reservoirs from them, after a month and a half I emailed and asked about them since I hadnt received them and was refunded my $ saying they was discontinued. 10 days later they pop up on Facebook that they have them back for sale but at a higher price.

The staff at AMS Ducati have been absolutely excellent. I made the bonehead move of ordering a jacket in the wrong size. The folks I have worked with over the phone have provided top notch customer service. The staff is always friendly and provide prompt and accurate customer service.Thank You!!!

I purchased a new oem part on the ams website and received a used part! Ams only reimbursed me $13.00 after attempting to resolve with customer service rep which did respond promptly. I never expected a used part after weeks of waiting when I decided to order from a ducati retailer with such high reviews. Disappointed

Nice shop, nice people. Hopefully going back soon to pick up a new ride.

This is my second time I order OEM Ducati parts from AMS Ducati. I thought my first was an unfortunate turn of events, but oh boy no. AMS Ducati truly doesnt care about your orders past getting money from you.I ordered quite an expensive OEM part for my bike, that was non-existent elsewhere rather than through an official dealership. Everyone knows what its like to shop at a dealership - youll be looking at overpriced items and long waiting times. But in my case there was no other way.I ordered my part and waited for it to get to me for about a month. What I got was a damaged cardboard box that wasnt properly and extensively marked as a fragile container, and a damaged expensive OEM part inside (which Im now seeking to repair). If not for AMS Ducati negligence, if they only put enough fragile stickers on the box and used enough safety packaging material, my item wouldve been intact.I wrote to AMS Ducati here and on e-mail. No reply. They dont care once the moneys in.

Totally a pro experience. Awesome machines and the accessories to go with them. I have my bikes serviced there.

Very nice dealership to visit. I picked up parts today I had ordered last week.

Awesome staff and excellent experience!

Parts department never reply to emails...

The drive to Dallas from Houston was well worth the trip. Emily and Marty are the best and will make sure all your concerns and questions are addressed. Top of the notch service; trade-in/pick up was seamless; Marty was a lifesaver at the loading bay; showroom is the coolest with the nicest selection I’ve ever seen at any motorcycle dealer. Thank you to Emily, Marty and the AMS Ducati Dallas team for making this a wondering bike buying experience! Wish they had a 10 out of 5 stars rating on here.

Worked with Jeff to purchase a Panigale from Florida. The process was easier than going in person into an average dealership. Quick. Prompt communication. No BS dealership fees. He mailed the documents. I signed and mailed them back. Ducati policy requires a wet signature. After the paperwork was complete he assisted with shipping. Bike arrived flawless. 3rd party shipping company was great. Easy to communicate with. The entire process took less than 2 weeks from the initial phone call to delivery. Highly recommend. Fantastic dealership.

Product missing parts and unable to get any support response from AMS Ducati

Really nice dealership!Very welcoming staff!Lots of nice bikes and apparel!They are really nicest Ducati dealership.

What a great collection of Ducatis in one place!Super nice staff. Marty took time out of a busy Saturday to do me, a total stranger, a favor.Beautiful bikes with a mixture of the latest technology with old school favorites on display for fun. Welcoming service center and nice guys in the bay.Definitely make this a stop in your bike adventures.

Service and support are stellar.

AMS Ducati sent me the wrong helmet. When I called they said to send it back which I did, and then they received it back on October 27th. They promised once the returned helmet was scanned at UPS (October 22nd) they would send out the correct helmet! This never happened. I should have received it by now.  What is going on? Not sure why Ams Ducati cant email me back?Still no helmet and sent 3 emails to customer support with NO response back! Very poor service!

Marty and Emily were fantastic during the purchasing process.

Excellent event. Nice bikes, wine, beer and pizzas...

Very helpful employees, and the location offers some good prices and financing options currently.

Very helpful staff. Not pushy and shared a ton of helpful insight.

I would like to start this off with saying that I really have enjoyed my buying experience thus far. I purchased a XDiavel s and it has been a very easy and simple process. Mainly due to Emily and the professionalism that she has shown during my buying experience. My deal was as easy as anyone can hope for. She showed me a little discount and took care of my accessories that i wanted and did everything perfect. I hope when I pick up my bike this coming Saturday everyone else is as pleasant and professional and friendly as Emily has been.. Great Job, AMS !!!!!!

Beautiful showroom and nice selection of accessories and bikes. If your in the market for a Ducati there is a great variety here. Also enjoyed the heritage feel the place had. Youll know what I mean when you get there. Cant such much for the workers really but I was greeted and thats acceptable to me. Cant wait to come back to visit when I have more time. I was on my bicycle when this place caught my eye. Anyways check them out you wont be disappointed if you really appreciate motorcycles and a little history.

Marty, Ryan and Emily were great to deal with when I purchased my 2017 demo Multistrada this past week. Marty went out of his way to help me get the deal that I was happy with. Thanks to Simon in service for the time/effort that he took to get my set of hard luggage that I brought to the dealership to fit on the Ducati.

Fantastic motorcycle buying experience! All aspects of AMS Ducati Dallas are wonderful. Sales department is very knowledgeable, and went out of their way to make my buying experience possible. I cant imagine having a better experience with Ducati. I highly recommend coming to this store for a new motorcycle. You will leave with a smile on your face, just like me!

I ordered a helmet online, and didnt order it directly from Ducati because AMS seemed to have it in stock and could ship it next day.They processed my payment immediately, only to send me an email the next day telling me the helmet was actually not in stock (their website isnt connected to their actual inventory) and wouldnt be sent out for 5-7 business days.I needed the helmet within five days because I had scheduled a track day for the following weekend. I responded to their email immediately, seeking an alternative solution (like them sourcing it from a different dealer), but they never responded.After waiting until Friday for it to arrive, I called, only to be met by rudeness from both the original person who answered the phone and the follow-up from the parts manager -- who accused me of not sending the response email before telling me I was being loud. He then informed me that he was issuing a refund and hung up the phone.Sadly, I will now have to miss my track day this weekend and find the helmet elsewhere. These guys ruined a lot and took absolutely no responsibility for it.What a terrible business.

This place is my go-to for all Ducati stuff... lots of clothes and accessories. If they dont have it, they can get it fast... dont waste time at the other, sure we can sell Ducati shops. Ducati Dallas usually gets first dibs on the cool new stuff... get to know them and you might be the first to get new stuff.

Great people, exceptional bikes. I bought 2 bikes from them, and I couldnt be more satisfied.

I recently bought a Panagale 959 from AMS in Dallas. I cannot say enough good things about these guys. I have been procrastinating for way over a year about buying this bike. The low key approach and professionalism displayed by Marty and Amy has been a been worth a lot to me. They have been patient yet friendly every time I walked into the dealership. Jeff the owner is a very easy going likable guy too. I knew when I first walked in the door this was where I would buy my next bike. Ive been over to the maintenance shop as well numerous times. Same story friendly likable fanatics!!! I will be a customer here for many years because this is not just a job for these guys. Marty has done a great job selling me the bike and I hope he will be working at AMS as long as Im riding because I hope to be a good customer for him.5 stars ladies and gentlemen. Thanks for the great customer service.

First of all lets start with the sales department that would be Marty. Buying was so easy and pain free. Marty gave me a the best deal he could do right from the get go and it was a great deal. He followed up with us on the financing and got us a great rate within 30 minutes. Since then and many mods later I have gotten to know the service department real well. Jordan, Nick, Dan, and Stu are all top notch. They know their stuff better than any other shop I have ever used. More importantly they always try to make sure that I get the most for my money, and not necessarily the most profit for them. And then there is Jeff when you buy or service your Ducati at AMS you get to go with them on the track and get some riding tips from both Jeff Nash the owner, and his group of track junkies that are all much better riders than me, and probably most riders. In short if you like motorbikes, and you like to buy and service yours with people that are just as enthusiastic as you about them this is the place to go. Thanks AMS.

1st service on SFV4s. Great service. Best Ducati dealer in North America

I have dealt with Advanced Motor Sports for >15 years. I think they have the best Showroom and Shop in Texas. If you want to own a Ducati and keep it running fast for years, go to AMS Ducati Dallas.The track days are a must if you want to stay sharp on riding skills or if you need to develop those skills. Jeff and his crew can guide you in a positive direction.

I ordered Ducati Panigale 1299/959 Passenger Comfort SeatDucati Panigale Race SeatThe guy who take care online business told ME:Thank you for shopping with us. Your Race Seat will ship in 1-2 business days, however the comfort seat is currently back ordered until August, would you like to wait for it or would you like a refund? Let us know how youd like to proceed. Thanks.ME: No please refund the money, will order it from somewhere else.Me: The refund you made was it only for the Passenger seat or both?Online guy: Just the passenger seat from what I am seeing. We have the race seat in stock and ready to send to you.LIED...........He never had it in stock, I had to waited 7 days to find out. When I could buy it from my local store. If they old me they dont have itAfter 7 days: ME : If i do not get a respond by today with a tracking number I WOULD LIKE TO CANCEL THE ORDER.Online guy : I will cancel your order for you today.MY Question is if you knew you do not have it why did you made me wait?

The people here were extremely helpful and not judgemental at all about the fact that I was a woman looking at bikes. The prices are fair and there was a great assortment to choose from. It was also very clean and well organized. There were used bikes also here.

I have purchased 2 bikes from AMS Ducati Dallas in the last two years. I had a really great experience with purchasing a motorcycles From AMS Ducati Dallas. Good guys and a class act!

I turned my Ducati Panigale into this business’s Service department. I honestly don’t think I’ll go anywhere else. Sure, it’s these guys’ job to be good with motorcycles, but with this group, it’s much more than that. They live and breathe motorcycle mechanics and science. They took my bike in with a simple request to give it a standard checkup. However, when I got my bike back, not only was the service done to the fullest extent, but the bike was also cleaned from nose to tail, they found and corrected errors in the clutch/brake levers’ installation, and they improved the condition of multiple components of my ride, such as my chain. AND they did all this at an extremely reasonable price! I was only charged for the original request. In fact, it ended up costing me less than I expected. These guys are trustworthy and very thorough. Thanks for keeping me safe on the road, guys.

Great company ...

Great Bikes and a Great Staff that actually all seem happy to be there and chat with you. Excellent vibes dudes (and gal).

I recently got the timing belts replaced on my bike here. First of all, they forgot to reset my service light so I had to make a special trip to get it taken care of, secondly, I got my bike back missing a couple of fairing bolts, and lastly, they were just straight up rude! One more thing, they were supposed to email my receipt and never did.They have a nice shop and all and seem to know what theyre doing but if you appreciate decent customer service and want your bike to come out in the same condition it went in, look elsewhere!

My wife bought me a bike for Christmas and they were very honest with her and I now have an amazing machine. Just had my first service done and was again blown away with the great service and support. They recommended I change the front sprocket to a smaller size and WOW it has made the bike much more usable on the local streets. Love working with these guys and hope to buy another soon. Thanks again!!!

I totally loved my visit. The young lady rep was very informative.

I recently purchased a new Ducati from AMS and I have to say that it was one of the best buying experiences I have ever had! I have purchased many motorcycles over the 20 years I have been riding and have enjoyed many different experiences but the team at AMS is awesome! Marty took his time finding out which motorcycle was the best fit and offered a test ride on the ones I was interested in. His knowledge of the motorcycles as well as the available gear was fantastic. Amy had all my paperwork quickly put together and made that part of the transaction seamless. Their level of customer service is excellent and I look forward to doing more business with them in the future.

Try to stop by every time Im in Dallas. Pick up a trinket or two. Nice staff great collection of bikes and clothing. Can direct you to a good place to eat as well. If I lived there it would be my go to shop.

Really nice people, VERY helpful and some really cool motorcycles!

Very cool had a good 25% off sale on gear and accessories!

I thought when I walked in no one was going to want to talk to me because I’m so young, like have a previous dealers. However the staff were really kind to me, and helped me purchase my first Ducati. Marty who handles the sales is great, I noticed he knows all of his past customers by name. Overall it’s an awesome place to purchase a bike

Stopped by just to look - always had Hondas. Nice knowledgeable staff. Emily was very personable and showed me around a little. Amazing showroom. No pressure - one of the sales guys got me the catalog for the superbike I checked out and was knowledgeable about service. The owner even gave me his card. Also recommended their regular lunch place - off site kitchen. Also worth checking out. Great all-around experience.

Went in to the office well before time to open. Bought a new 821 2015 white off the showroom floor. Had my bike, gear and inspection done in 20 minutes flat.What a great dealer of Ducati products. See you at 600 miles for first service. Thank you!

I recently purchased a 1199 Panigale from AMS Ducati 1 Month ago. The process from entering the dealership to leaving was the easiest experience I ever had in my 15 years purchasing motorcycles from a dealer. The salesmen was extremely knowledgeable in taking the time to go over all the details with me about the bike. Everyone there was very helpful and professional to make it a great time! We will purchase from AMS again!

Best service around for anything Ducati! Have ordered numerous pieces of apparel and accessories. Super great selection. And even more important: fantastic service. Make sure you work with Mr. Ryan Isbert. Ask for him by name. This guy is a 12 out of 10!!!! Talk about getting the job done! And does it with class!!!!

So I was in the market for my first street bike and AMS Ducati Dallas was at the top of the list on great reviews. So thats where I headed with high expectations. Walking in the showroom was immaculate with lots of bikes to choose from. Amy was quick to greet me and gave me some great details on the motorcycles until Marty the sales manager could meet with me. Marty approached me as if I were a regular or a buddy of his stopping by the shop, while still being very professional. Marty was extremely helpful and knowledgeable on everything I asked him. Not once did I feel pressured to purchase a motorcycle and I was never coaxed to buy a more expensive motorcycle. The level of service was beyond what I expected and I am happy to say I joined the Ducati family mostly because of the service I got at AMS Ducati. They literally high fived me and celebrated with me on getting my new Ducati and when I showed up with my motorcycle license(I got it that morning). Bar-non the best service anywhere.

Terrible dealership. Its a nice place but I suggest going there to look only, not to buy. I will never buy another thing or spend another dollar with them.

The staff and dealership are second to none! The dealership is beautiful and the collection of rare Ducatis is breathe taking. The entire staff is first rate. I have visited other Ducati shops around the world but this one is my favorite!!

As a first time motorcycle purchaser, I spoke to Jeff about what to buy. My co-worker and I decided on which bikes and purchased them. I live in St. Louis and Amy was very helpful with getting everything I needed in regards to paperwork for the insurance company and loan company. When we came back in town to pick up the bikes Marty was great going over the bikes and explaining everything about them. We were trailering the bikes back to ST. Louis that day and we took the bikes and the trailers over to the service department. The service department was excellent and jumped in our trailer and set it up and put the bikes in there. Cant say enough about how great everyone was to work with! Would definitely buy from AMS Ducati Dallas again!

Professional, very accommodating and friendly dealership. Nicely presented inventory in a pristine showroom, all that youd expect the premier Ducati dealership in the Dallas Fort Worth Metroplex.As well as retail and service facilities, theres a nice display of track bikes to oogle.In summary, nice showroom with full inventory, no pressure sales and accommodating staff.

I live in Lubbock (five hours away)and read reviews online on which ducati dealer to go to.I bought a beautiful Monster 821 with a good price and fantastic service! I test drove it and treated me with prefect respect.They loaded it onto my trailer! I will buy from them again!!!

Very Friendly and helpful. I called ahead to find out if a part was in stock, and very friendly over the phone. When I arrived to pick it up, they were kind enough to allow me to take the part out of the box and make sure it was going to work for me before I left. Big selection of everything Ducati in store from Bikes to keychains. Small selection of womens items, but that was expected.

Very nice location, near downtown. Numerous bikes and very friendly staff that is informative, but also not pushy. Create place to checkout the bikes and get info.

Very nice set-up. Everyone was so nice and welcoming. Will definitely be back 😊

1st let me say this place was 93 miles away from me. I wanted 2 jet skis, 1 new 1 used. I Happened to see a couple of used ones at different dealers online and Inquired about them. Tyler Smith was the only salesman who called me back. During that time I had visited a couple other freedom power sports in the Fort Worth area. Salesman There I guess did not think I was really going to buy even though I told them I was and just were not interested. Anyway Tyler had emailed And text me several Times.tyler answered every question I had and not once did he drop the ball. I told tyler how much money I was Wanting to spend. Not once did I walk into the dealership Until it was Time to sign the papers. I wanted 2 covers as well. The parts guy said he had 1 in stock and said that if he couldnt get the other by the time I was arriving that he would drive to the other store to get it. When I arrived both were on counter waiting for me. Being a Saturday I had to wait about 30 minutes to sign the paperwork because they were extremely understaffed. Over all I give them 5 stars.

These guys are amazing! Always going out of their way to be helpful!

Very nice selection of new and used bikes.

The friendly staff was a highlight of my Dallas trip. Shop had an impressive variety of bikes and gear. Showroom was spotless.

I drove 300 miles to get my bike. . I will be driving 300 miles for each service. Simply the best service ever hands down.

I live in Connecticut and purchased a Ducabike item (theyre a U.S. retailer) via the AMS Ducati website, and I have to say that my experience was fantastic. Upon receiving my item I noticed that I had ordered the wrong size only after I mauled the packaging like a grizzly bear. I dont mean I unglied up the cardboard back splash or or put a small tear in the logo, I genuinely obliterated the packaging to the point I was certain they wouldnt take the item back, at least without charging a healthy restocking fee. To my surprise, they did the exchange without charge and had me my replacement it a few days. I was impressed, to say the least. Ill certainly be purchasing from them again.

Amazing customer service. The entire staff is super knowledgable and thoroughly professional. Especially Amy! Problem solver and resourceful, truly charming and delightful!

Great service and incredible showroom!Sales Manager Marty Scribner made me feel at home and answer every question I had. Not to mention going over with me a detailed function by function of my new bike.Definitely recommended.Thank you AMS Ducati Dallas for a great time and awesome buying experience.Thanks again Specially to Marty ScriberPs: AMY! cant forget about you! you were also the best! thank you for taking care of us

Marty and the rest of the staff are really friendly and knowledgeable. You will pay a premium but its worth every penny!

Terrible online vendor. Placed an order for some parts 2 weeks ago. Never got shipping info. Decided to call them up and their response for the delay, we forgot your order. I would not order from them. Very unprofessional.

Bought my Duc from AMS back in 2008 and still have it. Even after all these years I still love this crew. This is my 6th motorcycle Ive owned and every experience with the guys has been awesome. They host tons of events and I feel guilty not being able to take em up on them, but appreciate what they do for their customers. I would not second guess buying another bike or having my service done here. Class acts for sure!

Great dealership. Answered all my questions with ease and professionalism.

Great work! The mechanics went over and beyond and Sophia was exceptionally helpful. This is the place you need to go if your riding a Duc.

Great shop!! Biggest selection of new and used Ducatis. Parts guys helped me out with the quickness i was able to order my SC project exhaust for my hypermotard quick!!

Great selection and love the old race bikes in the back room.