Came back to finish my review because its really a great store,was treated with utmost respect. Every question I asked was answered as quickly as asked. Very satisfied with my visit and will be going back. Thanks AT&T

Angel and Christian helped me. Excellent service and patient. Very knowledgeable and fluid working machine. Absolutely outstanding. My friends are leaving Verizon and getting the latest Galaxy.. like myself, and those people you have there are really kicking it out. Like what?!? Do these guys take the Is Hippocratic oath? No wonder the female employee looks like the coolest and most comfortable person out of the bunch! Really though.Thank you for the outstanding service. Keep it up yall!

Very clean store. Put together very well. Employees use barriers for customer health.

After visiting 3 separate stores to try to get information about my account only to be told that they couldnt do it; I finally came across this store and an EXCEPTIONAL employee that was able to help me gain the information i needed from my account. The associate who went above and beyond to help get me the information i had been trying all day to obtain was named Michael. I am not sure of his last name but he was very helpful and patient with me even though i was extremely frustrated because of the whole ordeal i had ran into in trying to solve my issues. Excellent service and understanding in this man. Thank you so much Michael for your understanding and exceptional service!

Amir is absolutely awesome always helps with every issue we have, very respectful, always good with walk throughs on things. This store is always clean and extremely friendly to everyone. Very much recommended, Amir definitely needs a raise for all of his effort and hardwork

My representative was very effective and efficient he was so awesome he provided World class service

Was just given AMAZING service by Dandy and Angel. They helped me chose my new phone, transfer all my apps and info, and set up the new phone. They even had to stay after closing, unfortunately. These guys are why I stay with AT&T, not the company. It is the dedication of these men that make me stay.

Great location to buy from...ask for Christian Olvera hes awesome!!! I used to buy all my family phones at Best Buy in Chattanooga until last Christmas when I found my new go to place...I bought 3 phones for my kids on Christmas from AT&T store in Dalton from Christian and another phone for me yesterday...Great quick in and out sales!!!

Great. We TV service. Drop Dish for ATT wish I had a year ago

If I could give this store less than one star, I absolutely would. They have terrible customer service. You go in and have an extended period of wait because all the employees are in the back. I was about to be helped, and someone else began raising hell because she was there before me, so instead of helping either of us, the staff member went to the back.

Asked to go on with my wife who is in a wheelchair. Was told by a smartalec only 1 person allowed in the store at a timeI then said you mean I cant take a handicap person in there? He said NO rather rudely. I then said so yall are not handicap friendly? Both people sitting there staring at me with a blank look on their face and said nothing. After getting my handicap wife into the car putting the wheelchair back into the car another Patron walked out all of the store. It was a mom and her daughter. When I questioned why They Were allowed in the store, the guy said shes a kid duh rather snottily.

The person that attended us was great and very patient! He was very informative and helpful. Really happy with everything!

The manger named Anthony was AMAZING! I have been having issues for over a month and he was very welcoming and did everything he could to resolve my issue! Great costumer service, quick and easy to talk to! I DEFIANTLY recommend directing all your questions and issues to him! I had talked to over 30 people and no one could resolve anything or even remotely tried, he did everything in his power to do what I have been trying to get done for over a month. He was great, thanks so much Anthony!

The girl that was helping ppl coming in tried to help, but she didnt & Ive still got the same problems.

Great customer service.

Christian was pretty fast with the process n very nice 100/100 I would recommend him ☺️

I am waiting about 1hour 43 minutes but still not getting services. I cant go inside and look at the phone too. Some people still go inside watch TV and look at the phone. I want to know why? And now 2hour 3 minutes and store manger Richardo Camacho..I dont like his ideas for customers and the way he handles the customers.

Javier was awesome helping me today! I love At&t

I have waited in my car for 2 1/2 hours. When I arrived at 4:00...There were seven people in front of me. Here it is 6:30...I have been waiting in my car for 2.5 hours!! Then they say Laura is next and I am after her...I have stood IN the store for seven minutes...No Laura and I STILL HAVE NOT BEEN HELPED!! AAAANNNNDDDD when I came in the door...A gentleman had been on hold for 45 minutes. I was behind him...I had been on hold for 20 minutes and still on hold...THIS IS SO BAD!!! So make sure you ask about appointments for your wait time...SO DISRESPECTFUL HERE AT THE WEST WALNUT STORE!! The lady that is FINALLY waiting on me went to the back of the store...She FINALLY picked up my call and hung up...So the moral of this story is...If they put you on hold...THEY WILL NOT PICK BACK UP...The phone is in the back of the store!!! GOOD GRIEF!!!

My husband and I had to stand outside in 98 degree heat because they wouldnt let both of us in to look at a phone. We could have had a heat stroke in that kind of weather. I understand health precautions, but we live together. Why couldnt we come in together? I needed a phone that day. I did not need to wait for online service. The representative was rude and did not care that I would have to wait out in the heat. Im a medical professional myself and its just as important to protect someone from heat illness. We are married and there is no medical reason for the two of us not to be together especially when there were no other customers in the store.

This AT&T is the bomb! I recently upgraded my mothers phone and unfortunately a month later my mother passed away. I went to the store and was greeted with a smile. I explained what happened and they was able to remove my mothers line and the phone payment plans off my account. This was a true blessing. I highly recommend this store to any AT&T customer due to this is a corporate store and not an authorized retailer of AT&T. That means they are authorized to give you more help then the other stores. Thank you AT&T for your hospitality and understanding.

Best service I have received in a long time! I am glad they’re taking our safety as well as their own into consideration and doing a 1:1 ratio. Awesome job, would definitely recommend this store!

I recently had a great experience at this location with Lisandro helping me activate a new phone. He even helped me back up my old phone which was a process, be he was extremely patient and made sure to answer all of my questions! He even took the time to open the door for myself and my sister as we left. Went above and beyond so I was compelled to show my appreciation:) Would highly recommend!! Thanks again !!

This is unbelievable!!!!😞Asked to go on with my wife who is in a wheelchair. Was told by a smartalec only 1 person allowed in the store at a timeI then said you mean I cant take a handicap person in there? He said NO rather rudely. I then said so yall are not handicap friendly? Both people sitting there staring at me with a blank look on their face and said nothing. After getting my handicap wife into the car putting the wheelchair back into the car another Patron walked out all of the store. It was a mom and her daughter. When I questioned why They Were allowed in the store, the guy said shes a kid duh rather snottily.

Amanda Patton exemplifies great customer service! She helped me with all my iPhone watch and iPhone 11 Pro Max questions. She never got frustrated or impatient with me and the store was packed. She not only waited on me but also checked other customers in due to the heavy volume of customers and the lack other personnel to help. Amanda also kept her cool when other customers were being rude. She is a great asset to AT&T. AT&T is very lucky to have such a dedicated employee. Thank you Amanda and I will be back to this store because of you!

Angel was very professional and helpful. I went there and my interns was to cancel service with AT&T but angel was very helpful and knew his stuff. He helped me and explained everywhere for me In detail. I even thought about offering him a job. Thanks for great service that you provided.

Very helpful and very patient recommend highly

Wow!!! 😞Asked to go on with my wife who is in a wheelchair. Was told by a smartalec only 1 person allowed in the store at a timeI then said you mean I cant take a handicap person in there? He said NO rather rudely. I then said so yall are not handicap friendly? Both people sitting there staring at me with a blank look on their face and said nothing. After getting my handicap wife into the car putting the wheelchair back into the car another Patron walked out all of the store. It was a mom and her daughter. When I questioned why They Were allowed in the store, the guy said shes a kid duh rather snottily.

No inventory and crazy Covid restrictions. Better results online on the app.

Employees were very helpful in polite but inventory could have been a little more stocked but equipment shortage may be due to restrictions on China products.

Good reps, help you out with any questions you have about your plans and upgrades. Walks you through every step in getting a new phone and having your stuff transfered. Very patient when they have to wait on you for information (upgrading me and my wifes phones with her at work).

Great! he doing a great job!

Very friendly reliable people. Got what I needed in less than 30 mins and havent had any issues.

I have the highest respect for this store. During uncertain times, businesses have the responsibility to ensure the safety of the many hundreds, if not thousands of people who walk through their doors. Now, this store may not have that many people come through daily, but if 10 people are spared from coming in contact with with COVID-19, they have done their part. This pandemic is still a serious problem. One that we do not have a solution for. After watching so many businesses go from being locked down and vocal about the safety of their customers, to having a careless “we are tired of staying home, let’s just live” attitude, it’s very comforting to know that the company that manages my communication is still putting the safety of their customers and staff above all else. After reading through some of these reviews, Im appalled at the narcissistic behavior of some of you. If you have a problem with going into the store alone, you need to check yourself. No one is discriminating against you, no one is harming you, no one is trying to control you. You should be ashamed that you are using such a serious accusation to harm the reputation of a company because you were mildly inconvenienced and would rather put your own life and the lives of others at risk than go into the store alone. Whether you believe the issue is still there or not isn’t relevant. Facts are relevant. And I’m thankful that ATT is doing their part in making sure that FACTS are the basis of their decisions regarding human life and health.

Xavier LaFontaine was our sells rep! He worked with us for almost 3 hours getting us the best deal we could get for our money! All 3 of us walked away with a new phone (two were practically free with the promotion they had) and our bill is going to be tremendously lower than what we were paying at Verizon! That’s why we made the switch!

Dennise was very helpful with setting up my new phone for me and she’s very courteous

I ARRIVED AT THIS LOCATION WITH A FRIEND TO HELP HIM ADD TWO LINES TO HIS EXISTING ACCOUNT... THE SALES ASSOCIATES ARE VERY LAZY AND INPATIENT... THEY DO NOT PAY ATTENTION TO WHAT YOUR SAYING WHICH CAUSED MY FRIEND TO BE DENIED THE TWO EXTRA LINES DO TO THE SALES ASSOCIATE NOT WANTING TO DO THE EXTRA WORK. AND PROCESS IT INCORRECTLY ON PURPOSE.. I HAD TO HELP HIM CALL CORPORATE TO STRAIGHTEN IT ALL OUT... AS FAR AS CUSTOMER SERVICE I GIVE THEM A 3 OUT OF 10 STARS.... DEFINITELY NEED TO HIRE KNOWLEDGEABLE PEOPLE WHO ARE DOWN TO EARTH, PATIENT, AND WHO ARE REALLY CONCERNED ABOUT HELPING THE CUSTOMER ON THERE VISIT!!! DEFINITELY GONNA MAKE THIS VIRAL!!!!

I called too early they didnt open till 11....great customer service highly recommended

This is definitely a great store to come and visit. The staff are always very friendly and helpful as well as knowledgeable. Plus, this is the best carrier of the big 4. Also, this a corporate store so they have the ability to help you in ways that other stores can not.

Way too long of a wait. More than 45 minutes, so we just decided to leave..People shouldnt have to wait so long.Ill just go back to at&t online. That, and maybe retail stores that carry AT&T..Plus I got a multi line discount at at&t online. The stores claim they cant do that. Weve had at&t for a while now. Which their cell service is great.Customers service in stores, not so much.

Christan hooked it up 10/10

We honestly had an amazing experience here! They really have very good customer service skills !

Great customer service but need to hire More employees They have a lot customers

Easy in easy out nice friendly people

The quickest I have ever had a issue handled in a AT&T store.

Bro they don’t even answer the phone

I have been to this store serval times, as a matter of fact this where I bought my phone, daughters phone, and Apple Watch. Yes, in the past it’s always been a lengthy wait time; but tonight by far the worst.. understaffed on a holiday month! Smh and the only reason I came in was because the webpage was acting weird!! To add they had one price listed and trying to sale it to me for another, they stated they couldn’t honor the price they had displayed and plus didn’t have stock on them.

Fast, helpful, and friendly Customer service!!! Very nice store with LOTS of great accessories and the best cases for all smartphones! So many choices! I was in and out in ten minutes when i picked up my online order from them. The prices are fair and reasonable too! Tell your friends where to go for Christmas gicts for everyone!!!!

Long 2.5 hr wait with a customer service call and a tricky situation but Miker the manager was awesome. Multitasker Miker stayed over time and is super sweet, patient and knows his stuff. Thanks!

Excellent customer service. CSR was great in all aspects of her job from discussing service agreements to programming and porting my number.

Good experience. Tech was knowledgeable and very polite. Answered all my questions.

Went to go trade my phone in an upgrade but they wouldnt do it cause the glass around my camera gone. Well my phone works an looks brand new besides that. It has been in one of there over priced crappy phone cases since day one. It was in there over priced crappy case when I dropped it an the glass came out around the camera. The trade in policy says phone has to be in good physical working condition well my phone works fine an so does the camera. Have been a customer for 8 years now an at&t just keeps getting worse. Very disappointed an disgusted right now.

Very helpful staff were able to set us up on a one month prepaid plan quickly (we were travelling from Canada). AT&T provides great signal and the plan had all the features we needed.

Service is so slow so make sure to arrive prepared to wait 10 min minimum. Staff is very helpful once you get attention

Worst experience Ive had. Apparently, now you have to be the right color to get the neccessary help you need. I pay $700 a month in cell phones and ready to switch to Verizon.

The dalton at&t store is great. The company as a whole can be very frustrating to deal with (their over the phone customer service ESPECIALLY) but the associates at the dalton store really know what theyre talking about and will do everything within their power to help you as long as youre decently polite human being.

They get things done here and besides the typical 2 hours for getting a phone I gotta say it didnt feel that way, most employee have a conversation with you not being so awkward. Got my iPhone 6s in good time.

Very helpful honest but slow friend of mine satisfied!

Clifton, one of the Reps. was very kind and helpful. Thank you again for making my visit pleasurable.

Do not try to call this location. The first thing I did when I went there was sit down with a rep and call them. Apparently they have all their phones purposely set to silent, and when I told them I called them 20 times with no answer, they didnt care in the slightest.Whoever is managing this location should be fired.

Terrible terrible... walked in to buy stuff cash. airpods and iPhone xs maxes, girl couldnt care less told me i had to be put on a list to speak with a specialist? I dont need a specialist i want the items i asked for .... def not coming back to this dump ever again. Ill take my money somewhere else.

Always have the newest released phones available if not they can usually get them! great tv packages now too!

Usually busy but the staff were helpful and efficient.

Absolutely the worse Att store that I have visited. This is not my first visit to this store. Staff is not up to date on current Att promotions, and also tend to add more charges to your purchase than are applicable. I find that it’s worth driving 30 miles north to Chattanooga Tn. to the Att store there.

Didnt go in because of you had to wear a mask.

AT&T IS GOOD COMPANY TO DO BUSINESS WITH

Very professional and helpful

I didnt know that there was one in Dalton Georgia but now I can pay my bill and dont have to send it to Atlanta Georgia

Great Customer Service, thank you so much.

I thought they were very helpful.

In and out fast simple and easy great store

Not a lot of selections. Layout of the store is nice.

Just about need an appointment like going to the doctor. Selection has shrunk Along with customer assistance.

Good staff and Good location also have fast solution

I dont like it at all very bad customer service. I have been an at&t customer for years, but i wont be going to this store againg .

REALLY HELPFUL AND FRIENDLY STAFF

This store sucks!!!We bought a phone for 65 dollars and for some reason we took it back right on the very next day and the employee wanted to charge us a 35 dollar restocking fee lol what a ripoff!Theyre so full of it!!!

Fast & great service folks!

10/10 Christian

All about the $$$$$$$$$$$ and the customer service is shotty. The AT&T reset our new phone and said it was done and he went outside to smoke. He was upset when he made every effort to upsell and we kept saying NO! The MANAGEMENT WAS NO HELP and we had to call corporate for resolution.

Clean store, can be busy, ask for Amanda shell take care of you!

Not at all impressed with this store or their attitude. While the clerk tried ti help the rest of the workers had attitudes.

Friendly staff and made every effort to answer questions

Customer service was terrible never got waited on in Dalton Ga

Long wait and you have to stand until a seat becomes available. That seat could be a window ledge or the bench with no back, so if you need back support dont go man.

Excellent customer service!

Called and called and called and called and called and called and called and called and called....... No one ever answered the phone.

Great store very friendly

Good place nice people

Love the service there.

It was ok. Thats it.

The automative answering phone system is a pain! This is no reflection on the individual service given at the store.

Sad place they lie and cheat u

Good service.

Pure ignorance

Was told one thing about billing and then charged an extra $185 get it in writing if you do any business with at&t and or they will lie to you

Very nice and friendly

Called and called and called during store hours. No one ever answers the phone!!

Really bad

Convenient and quick