Very stupid system, they give you the number of the part and you have to find it on a shelf with more than 100 items.This rating is to autozone system not the store or employee.The guys inside were very nice.

Been working as the Assistant Manager at the location now since August, at my time being at this location I found it to be very consistently well stocked in the front room. Always a friendly face at the counter, and ready to answer any phone calls towards questions you may have about your parts. There might be a momentary wait, as at times there are as few as two associates at the location so please try and be patient and as always I highly recommend having the associate confirm the part is on hand. For best service please try and have as much of your vehicle knowledge ready beginning with year/make/ and model, if you ever have any questions youre more than welcome to bring in your VIN.I look forward to assisting you at this location if you have any questions please feel free to see me.

I will never shop here again, or at least not for a couple years. Who comes to these places unless they have to or need to anyway and who the heck would read a review first?!? 😜👎I hope you have a better experience than I did.

Good plaice prices are something a bit high but not bad its like any other Auto store nobody wants to pay higher when Amazon is cheaper

Competitive price. Its recommended

Called in for part and was ready when I got there. No curbside service as advertising on website. Ok service.

The ladie working there is always on her on world I ask 3 times for the same thing a day she said okay and give me something else. No the match part well just need to be more careful and check your items

This was one if the worst AutoZones I have ever been in the management was not whats to be expected from people who say these are experienced in the automotive field. They know nothing about customer service or cars .

This might be the most consistently terrible AutoZone ever. Ive been to a lot of them and love the brand, but this location offers some of the worst customer experience Ive ever seen.

Horrible customer service. Spoke to the guy over the phone for a refund. I ordered an item online only for them to tell me they either misplaced my item or someone stole it. Anyways, I called and asked for a refund and they were not cooperative at all. He also had a lazy and disrespectful tone. Had to file a dispute with the bank instead. Do not shop here unless you want horrible customer service. Never going here again

Great! They told me I could fix my problem without spending a cent! Someone else wanted $200...... Sure am glad I stopped by before I left my car!!

Friendly staff,,, know very well on parts that you need.

Love that this location stays open later than the rest. Cool folks work here also...

Good help even though I did not find what I needed

Only the Chinese one guy gives you a good service. The other one should stay in home, unless he is the owner..so he runs his business the way he wants.

Waited for 30 min just to check out! Extremely slow!

Advertise free battery testing but advised me they didnt have the equipment when I went in the store. Recommended I drive around looking for Autozones that could do it or use the oReilly down the street. I went with that option. The oReilly tested my battery for free and installed my new battery for me.

Good!!!! but they can be the best if they try to be more nice!

Placed online order Tuesday 4/27 for complete brake job pads and rotors plus tools needed totaling over $350. Received email confirming that my order is ready for pick up on Wednesday, called on Thursday to double check that my order is ready after 5 min on hold was told that it was. Friday drove across city to pick up my order. Upon arrival I presented email with order details but slob #1 insisted I spelled my name I did but he has some hearing problems and misspelled it over 3 times than I told him my name is on the email printout, after finding my order in the system slob #1 called over slob #2 then proceeded to scan shelfs for my order after 10min they called over slob #3 who started shopping for my items. After about 25 min in the store slob #2 comes over and tells me they are missing few items from my order. I asked him why they send an email and lied on the phone that my order was ready slob #2 had no response. Asked to refund my money, to add fuel to a fire refund amount was 27 cents less than original purchase did not noticed till I came home. In conclusion AutoZone lies, steals and hires slobs thanks to them I will never spend another penny at AZAP enjoy my 27 cents

Very rude workers and manager. Felt extremely disrespected and they wouldn’t let me even finish my sentence. Very egotistical. I’ll never go back I’d rather drive further to get better service.

Luis M. was incredibly helpful in informing and helping me find the right products I needed; and double checking I picked up the right ones from shelf. The first employee in store I asked was an older fellow who was not at all interested in my buisness and made me feel disrespected so Im very thankful I was picked up before leaving insulted and unsatisfied.

Great place been there before, didnt have what I needed this time

I got Jareds advice and cars scratches gone like nothing ever happened. Im so grateful.

After not going to AutoZone for several years due to a employee lying to me and selling me item I did not need.I decided to give them another shot as I was in desperate need of new some wiper blades for my car.I was helped by Anthony Serrone Who greeted me & he was very friendly and gave me the best customer service I have ever had.He even helped me find and purchase a moderately priced pair of wiper blades for my car.I could tell that he actually cared about helping me and wasn’t in it for the sale and that he also cared about making sure I was safe on the road with a good pair of wiper blades.He then went above and beyond the call of his duty and went outside and installed my wiper blades.Anthony has single handedly restored my faith in the AutoZone an Brand and I will now be a returning customer.I hope AutoZone realizes the gem of an employee they have in Anthony and that he one day becomes a regional manager.

Faster, more helpful, and better organized than any other local auto parts store Ive been in.

Great customer service.

I buy my parts in person cause eBay and Amazon sells fake items.

My order came on time no problems

Carszy parking lot but they had lots of hard to find parts in stock for my lexus

Always very friendly & very helpful staff. 9/10 the parts I need are in stick & if not, its ordered right away & received within days. 🚘🔩🔧

Got the wrong heater part.. the staff Was COOL and very helpful... Im told to bring back wrong part no problems ... Thanks.

We went in today to use the code reader for our check engine light. Suffice it to say the day leading up to going to autozone was awful with the dealership not knowing what was wrong. We got the codes read and JAMIL was so awesome. He was super helpful and helped us find the part we needed and went over and above.

They had what I needed; however, they didnt have a price for it. No, they didnt give it to me free. They made up areasonable price.

Credit machine wasnt working, dirty outside

Beware, many of the staff members here were not wearing a mask properly (around the chin or with the nose out). There is a posted capacity that no one was regulating. Their manager did nothing to enforce covid best practices. Best to avoid this Autozone, especially if you are immune compromised.

Had a dead battery 25th of Aug, went to Autozone at 8.55 not knowing the store closed at 9 . I was lucky to get Francisco in the Daly City store and he was wonderful, he went above and beyond, even thou it was late Francisco still took the time to put my battery in. THANKS AGAIN FRANCISCO FOR EVERYTHING

Its always good ...

Unprofessional! Unelectable service and very rude staff. I won’t be back. Thanks for O’rielys!

This auto zone is not customer service oriented, I don’t highly recommend it. This store has the worst store manager I’ve ever interacted with. He’s not professional and totally a pathetic obnoxious person. He has no retentions skills nor he has great customer service. Totally waste of time to deal with this store manager.The absurd store manager and totally unprofessional.

Love going here, most parts are lifetime warranty

1 Star for their curbside pickup service. I parked my car and then called just to be told to wait because they have customers. I watched 3 customers go in and I finally decided to get in the store to pick up my order. And the only customers they had inside were the 3 people that just went in.

This place the atention is Very bad costumer service..is no Very good place for buy parts for cars...

They had everything i needed. Caliper paint. Try them for auto parts.

0tto, Otto parts?

Good customer service ... And additionally took the time to listen and understand exactly what I needed.

Workers didnt know what they were talking about seams like they dont like there job or to interact with people for that matter

Manager was acting weard. He has no customer service. Does not want to listen to the customer. Rest of the crew were asome.

Miguel B. Was very helpful and kind when we went there. Made our transaction very easy fast and smooth. Will definitely return to this loaction.

Very nice place and good staff.

Great customer service!The staff at Auto Zone on Mission in Daly City answered the phone quickly and assisted in selecting the right air and cabin filters for my car and also held the parts until I arrived.

Employees are great, but the Store Mgr, needs to find a new job.. Be warned, do not work with this guy.. I shop here only for emergency reasons only..

Jared went above and beyond helping me with my battery! I really appreciate the great customer service!

Kind of pricey but staff were super helpful and friendly - loaned me tools, etc.

Just a year ago the staff was completely horrible here. There was an older guy that was rude and definitely made it feel like you were doing him a favor by helping you. Recently the staff has been completely changed and is much better now. You can find General stuff of what youre looking for but if you got kind of a unique car you better look online or go to your dealer for parts.

Always been found my need.

Wonderful customer service

The staff is very helpful youre in, and out in a timely manner however there seems to be a problem with the paying process.

Very good service

Super friendly and helpful. The staff went out of their way to ensure we had everything we needed. The manager knew we needed safety eyewear and happened to have an extra. He gave it to us at no charge (he wasn’t stealing it was a free sample from a retailer).

The guy in the counter is not very pleasant and helpful to or the next customer behind me. The other desk side is a complaint from an old lady about her part not being in after being told that it was. Looking for the right oil for the honda fit. Price are not as good. No garbage can inside or outside the store for discarding empty oil can after filling the car with additives, oil, or everything else.

Knowledgeable staff if they dont have what you need you can request an order to be shipped within 3-9 business days ( give or take a few)Very helpful

Bad service from the manager

They need more help. I walked in and it was empty. By the time I grabbed a couple things there were 4 people in line and the phone kept ringing and they seemed over whelmed. Get these people some help

Theyre helpful but a little bit rude. I guess they expect most mechanics go and buy there. If youre just a customer without mechanic experience dont bother go there, they wont help. I mean, thats why I was there to ask something first and then see if Im going to buy it. Ugh

In the past Ive had great experience with the staff at this location. On 11/14/19 at about 7:30pm my experience was disappointing to say the least. I was able to find what I was looking for thanks to one of the cashier, the manager on duty however was a different story. To make the story short, we were having some issues with the transaction due to technical issues and the manager became upset to the point he using vulgar language because he had to reboot the computer. He insinuated that the problem was my fault and said that I should stop making it concussing for everyone--all I asked him was to void an item.You would expect that these managers would have learned something from their training and set an example for the other employees, but instead he is doing the very opposite! No costumer service at all.... In the end I wasted my time and was not able to make the purchase.

With quick and knowledgeable help I got the parts I needed.

Horrible customer service they act like they are too busy to answer phone calls. I called and I was at the parking lot and they kept placing me on hold when no one was in there.

Unprofessional stuff I’m bad customer service

I had the badest of the experience with the store manager, this guy does not have the customer service to be a manager.

There were 3 salesman and I was only customer in shop. After 5 minutes staying in line nobody of them even try to say anything like I dont exist. I have never seen that kind of rude service.

Staff is helpful, persistent, and want the job done right. I went in this afternoon to get a new battery, and despite it being a busy Sunday, Jamie took the time to install it, including cleaning the leads. Despite my car throwing a few curveballs along the way with the attachments, he kept at it until it was properly installed. Would return for other needs!

The store manager is a liar ! To be honest, other workers at the store are good.! Just the store manager lied to me twice and the way he talks to people is so rude ! Don’t trust the store manager!

The employees working here dont give a damn and it shows. They didnt have several things that I came to buy there that most AutoZones typically have in stock.

I like this place. Specially to buy some cleaning stuff for my car. And the staff there customer friendly.

This is my favorite auto store because every time I visit all I need everything in there specially the parts of my baby auto thank you so much to autozone,so to o all driver try to visit I will guarantee you all u need Im pretty sure u can find it👌👍

Nice staff. They know their stuff.

I came in with a dead battery and was trying to buy a new one, which I would need installed. The first guy did not want to help me at all and said that because it was the weekend they could not take care of my request. My car would no longer start, which is why I needed the battery. I was pretty much stranded in the parking lot. After getting 3 more employees involved, I found someone willing to help me and it was installed with no problem. What started out very stressfully, turned out to be ok in the long run. My husband felt like they were just blowing me off because I was a woman at first. When they truly saw my predicament, they decided to relent.

My main store for auto supplies. Staff is friendly and helpful.👏👏👏

Cool dood help me out

Again this AutoZone also went above and beyond the Call of Duty man let me tell you something these guys that are working at these auto stores around here most of them are ex-military so they know what the hell is going on and you know what let me tell you Ive never met a better group of guys

Good guys. Helped me drop off some waste oil. Well stocked store. Thanks !

A bit loud and slight lack of communication/ organization. A bit more Calmness would greatly benefit. The place just needs a little more awareness.

The guy on the phone was short, which I get since they are normally pretty busy. He said they had a part in stock, I asked him to pull it for me because Ill be there in half an hour and he said he would put a hold on it for me. Great, whatever you call it, I just want to part when I arrive.Unfortunately, I arrive and low and behold, the part is not in stock, but should arrive by tomorrow. Ok, thanks, yes I should have written down the name of the guy on the phone, my bad.To top it off, 20 minutes later I get a call that the part has arrived earlier than expected! Do I want to come in now or tomorrow? Ugh.I feel like they are playing games at that store. So now its my turn and I wont be picking up the part. To OReillys with my business!

Worst customer service, carlos the manager rudest person ever Ive had to return stuff before and obviously he didnt like it I was given a hard time over it and I also saw him tell another customer I dont like you so Im not going to serve you very unprofessional, the other guys that work there are awesome just stay away from Carlos and youll be okay

Autozone is the best general autoparts place in the city. i get my oil and filters here and the people are nice and knowledgeable.

Hello on 12.27.18 I asked to have my battery tested and possibly replaced. Manny the store associate said that the tester was broken and to go to a competitor down the street or unhook the battery (myself) and bring it to the counter. I went back to my car And thought about what to do, my car would not turn on and I sm not mechanically minded. After 15 min I I went and spoke to the other associate and asked the same question.(young hispanic male) He said no problem and proceeded to text my battery, charge my battery and sell me an alternator. I want to assume postitive intent but Based on how he spoke to me I believe he was malicious and just didn’t feel like going outside to do it. Which would of incurred $200 in loss for your stores gross revenue.

Love this place, my go to Auto Parts store in Bay Area. Cool peeps, always polite, very helpful and know their shtuff🤓😎💪👊👍💣♿🚻💯

The staff you look for might be hereBut dont expect a great customer service.maybe its the times of C19 making ppl appear to be bothered.

I went to here to buy a new front plate keep, this is my first time to change front plate, and the works who work there are really friendly and helped me to change the front plate, thx a lot!His right hand has tattoo ! :)

What an unfriendly store! The guy had so much attitude, you could just see and feel how much he didnt want to be there..

The biggest Auto zone store Ive probably been to, the store setup is great easy to find everything, great service, great staff, only downfall the shop is in a pretty busy area, its on a one way street with alot of traffic and most of the time the parking lot for the store is full due to people parking thier cars due to the nearby stores

Its helpful did not have receipt for return n it was ok

Great guys at the counter, and theyre working hard for the customer, trying to maintain the brick and mortar!!

No tech for replacing battery.But good help...

Great professional help ! Knowledgeable, polite and very helpful.

Mikhail very friendly and offers advice but doesnt push it. Got me the alternator I needed. Very happy.

Beat quick grab items

Worst customer service ever, we are standing in line minute, he received a call and he left is while we are in line and he start dealing with customer on cell. Also very bad customer service .... not welcoming at all.... always this place is weird. Better go another place ..

Very nice people working here, well stocked.

Store staff are nice and theyve always had the part I needed. It is not super crowded and there is a parking lot too!