Shout out to Juan for being very helpful to us. Giving us all the possible cheaper deals that we could get. He’s very responsive if you have questions even by just texts. Highly recommended staff. (Juan - T Mobile Daly City)

Larry and Terry were exceptionally helpful!They took the time to explain the migration process and help my sister and I feel comfortable with migrating from sprint to t-mobile. We upgraded our phones to newer models and will refer folks to Larry/Terry going forward.

Dillon provided very helpful customer service advice that helped me to save on my iPhone plan. He went above and beyond what I came in for.

A bit of a wait with the covid19 restrictions but, smooth and painless. The employees were courteous and professional

Amazing, helped me so much to get a new phone

My mom and I were here a month ago to add her account to my prepaid plan. The process took frustratingly long because the staff members would pass us from one staff to another and many more after that. Its like there isnt a clear answer to how my mom can join my prepaid plan since she was previously registered for a postpaid plan. Anyway after about 1 week, it was finally resolved. Props to Leonardo, the T-Mobile associate who helped us with our request while having a lot of patience with the process. He was the only associate who actually stayed and guided us instead of just misleading us to the wrong department. His effort is greatly appreciated :) so Im going to give this store a 4.

The best experience ever. Justine went out of his way to make sure we received the best service. He called the service center, put an order in for warranty, setup a new tablet, showed me unique features that I could use on my tablet for my teaching and writing student reports. I would highly recommend I have been with tmobile since it began.

Lower the music volume guys and help customers with customer service calls.Nice store with your typical T-mobile ambiance... all pink, flashy lights, etc. Guys manning the store were nice, but were not able to resolve my problem. Wanted to unlock my phone, but I was told to call customer service. While I did that, the loud music of the store barely allowed me to hear what the customer rep was saying which was a royal pain.

Cant help

Skip the Serramonte t-mobile stores and visit this one for honest and trustworthy customer service.

Leonardo helped me add 2 news lines to my account and upgrade my wifes phone. He gave us all kinds of information and explained how it would work for us. He was patient and courteous throughout the whole process.

Great service and nice place.

Been here a couple times, staff is pretty friendly ( they ask you before you ask them). Kinda funny how every time I come here I get no data until I get 5-10 mins away, this store is a data black hole.

All the staff are very friendly n eager to serve. Today I dealt with Glenn

Great people working there very helpful

Friendly staff greeted me upon entering.

Some real good customer service here

Arnold is super helpful and patient!

Had very bad experience overall!!! Gotta stick with at&t.

Very friendly, usually has what I need (replacement devices, new devices, etc)can take a bit to speak to someone if you have an issue and theres a line though. but i guess this is to be expected from any carrier

The two times Ive been here Ive always encountered rude employees.

The stuff are rude, they need to be taught how to be polite to customers!

Bad service. Told the staff I am just looking for SIM card. He kept selling the plan.When I said no multiple times and finally walked away, he showed a confusing face...

Great customer service!!!

Helpful service.

A real t mobile store

Customer Service I on the best level of communication seemed to me way better go to another store and buy a phone, or connect to another operator.customer service at the best level. Communication. It seemed to me dear. Better go to another store and buy a phone or Connect with another operator