I had a great experience purchasing my 2021 Yukon XL here. Matt A. did a great job explaining the process of everything and purchase was a breeze. He was in constant communication with me as to when my truck would be in. He took a great deal of time to show everything and all features on the vehicle. Matt A and staff were very Professional. Highly recommend Ingersoll Auto of Danbury.

Service is always great. I picked the car up on Sunday, which service is closed but someone from finance dept helped us out. What we didnt like this and a previous time was the check in process, a very pushy woman at the front desk, a little annoying. We have been clients of Ingersoll for over a decade, we are not going anywhere, so we dont need her to try to sell us anything. We will look for another person next time we need to service one of our cars plus she forgot to apply the coupon.

Everyone was very friendly, willing to help and out going from the moment I made my first call down there till we pulled out of the driveway in the new vehicle. Marsha on the phone, both girls at the reception desk and especially the salesmen Savuth. By far the best I have ever been treated at a car dealership by a long shot!

Met with a nice gentleman that took my vehicle as I went to the waiting area to work which is always a pleasure as I can keep working on my laptop. 1 hour all was done.No Car wash though. Why not??

I felt that my experience with the company was very good. However, I am not sure if when the airbag was removed if it was connected to my speedometor was connected to it but I can no longer see, my speed, my mileage, not longer works. It was fine until I had the work done. Please advise. Thank you.Mrs. Jayne C. Isaacs

My 2021 Escalade had serious internal engine problems . I had it towed (Cadillac roadside) to them mid day Thursday. They took the entire engine apart replaced a bunch of parts and had it ready Monday morning! While I wasnt pleased my Cadillac had serious engine problems with 7000 miles on it, Ingersoll fixed it quickly, kept me informed and all work was under warranty. They made a lousy situation manageable. Thank you Ingersoll

Your staff is the greatest. Extremely friendly, knowledgeable and efficient. I had a wind experience at your dealership.

Scheduling was easy. Check-in process was fast and friendly. Service was fast and complete. Check-out was fast and easy. Good communications throughout. Waiting area was clean and welcoming.

As always the Sales / Service team goes above and beyond to exceed my needs and expectations. They are prompt, courteous, professional, efficient, and dare I say almost perfect. No one is perfect but if I owned a dealership this is how I would want it to be run. I have had the same experience every-time and I would say they have mastered the entire process from Sales to Service. Customer for life.Thank you.Jamie Magid

Went to the dealership today for my first service on my 2021 Chevy Colorado. Joanna was my service advisor. She is Awesome, explained everything to from A to Z. I couldn’t have expected her to do anything different. Her customer service skills were exemplary. I will definitely be back to service my truck with Joanna.

I went in for an oil change. Everyone including the techs are wonderful to deal with! The Dealership is great. Their pricing is always reasonable and they dont push you on doing things to your car you dont need. My lease is almost up and I will be buying my next vehicle from them because I dont want to go anywhere else. I trust them!

Its always a pleasure, painless and quick. While there for service I also met with Leo in sales because my lease expires in February, and he was so very helpful in answering my many questions about what to do next!

This is our second car we have purchased at Ingersoll. Always treated with respectful and knowledgeable people, from the front desk people to the sales people. Lisa was great! Never rushed through the entire process. Will always recommend Ingersoll.

Your dealership is the best. Great service, great seating area, great snack area, nice kid section. I always feel so comfortable going there. I never mind getting an oil change. Great vibes

Went above and beyond. met all my expectations without hesitation. made sure my vehicle was safe and reliable after it left. i know the techs and shop foreman worked very hard the last couple days but my truck feels like new again. thank you ingersoll techs and management team

Got my 3rd Malibu. After being in an accident two weeks ago. Not at fault super sad but I fell in love with this one once I seen it online. Kirk took care of all of it and the car was ready the next day was there for maybe an hour in a half and on my way soon after. Very smooth service 👌

I appreciated the test drive with Shep to confirm the shudder, and then the remedial action taken without a problem. Hopefully the transmission fluid flush solves the issue. Happy that the brake work happened in the same trip.

Jamie was fantastic! We had a wonderful experience...he was patient, respectful, answered all our questions, explained everything clearly and most importantly....we did not feel pressured.

It was great called in the morning, got an appointment that day, brought it over and roughly in an hour and half they called me and told me my truck was finished. I walked inside and I paid them. Only issue was it took another walk inside and someone to run into the back to bring my truck around 40 minutes after I paid. They blamed it on “the kids”

When I spoke to someone on the phone they did not tell me how long the issue might take.Then the person I worked with when I was at the dealership could have cared less what I had to say. He couldn’t be bothered by my questions or concerns. I am a single mom and I have many errands to run when I don’t have my kids like I did this past weekend. I can’t spend many hours at a dealership especially when I wasn’t told I would be. This person has been working with you since 2013.We did speak to someone else who was very nice to speak with. I forgot his name, but he started working in August 2021.

It was good and fast to the point Leo was a pleasurer to deal with. Did not waste my time like other dealer I went before .

I am so happy with my purchase. The whole team was excellent. There was no pressure at all. I will definitely recommend to friends and family and I love my chevy blazer!!

Thank you John in service!I rarely write reviews, but I felt motivated to give a big thank you.I run a small business with 21 vehicles. I depend on outside businesses such as auto mechanics etc. to help my business run smooth.John was very pleasant, quick, accomodating and to the point. Good attributes when youre in a hurry. We brought in one vehicle which was taken in pretty fast. John called me to give me an update on that vehicle. While we were on the phone, one of my guys texted me to say the brakes on his truck didnt sound well. I mentioned it to John while we were talking and he said if you can get it here soon, well take a look and see if we can get it done while your guy waits....which they did!Thank you. You guys were always good, but Ive noticed an uptick in service!

We have purchased 3 cars from your dealershipWe always have a great experience with Pat Rustike and the service team

Everything went as expected. Services were done and repairs completed. Communication was good as well. Thank you!

Waited 3.5 hrs for them to fix a slow leak in my tire. Had to bring it back for the second time, because the leak wasnt fixed, after waiting 3.5 hours. Second visit- 6 hours later & still waiting, as i write this review.

My experience at Ingersoll Auto was amazing throughout the entire purchasing process. From the moment I talked to Marsha on the phone to inquire about vehicles to driving off the lot with my new car, every person that assisted me was very helpful and made the process very easy for me. I would especially like to commend my salesperson Lisa, who was extremely helpful throughout the entire process and made my purchasing decision very easy.

Ingersoll Auto went above and beyond to expedite a motor issue which a local service shop said was a serious maybe unfixable motor issue. Ingersoll towed the vehicle in fixed what turned out to be a very minor motor problem and did everything to make our lives easy!From the young lot attendants to the mechanics to service manager. Mr. Ingersoll runs a first class dealership. Never have we had such friendly professional people. We miss not living closer to Ingersoll Auto now that we live on Cape Cod. We have not had much success with the Chevrolet dealership on Cape Cod.

Everyone was so pleasant so helpful just so nice to me.Best dealership ever. 👍🏼

Loaner sevices were friendly and helpful, especially when I had to switch vehicles.

Matt is amazing! Answered every question I had with no hesitation. Spoke to me as a person and not a client! He helped me choose the right car for me in this crazy time!

John Gallagher is phenomenal. Ive dealt with John for decades. He has always gone above and beyond to find what I want (Im not real picky) even when I dont know it and to get my $numbers$ close to where I need them. It did it again this time too. I would recommend Ingersoll and, in particular John, to everyone for an honest, friendly yet professional, experience. Ingersoll is definitely lucky to have John as a dedicated employee for 30 years!!!Thank you John (and Todd).

My salesman was patient and extremely helpful. He was also well informed about the cars that were available for sale and answered all my questions.

We had a great experience at Ingersoll. Leo and Pete were helpful but not pushy, kind, patient, and a pleasure to work with. The process was easy, and we were really happy with the service and the deal. We will definitely be recommending Ingersoll to friends and family!

Had lifter problem with my 2021 Denali Yukon xl that only had about 10,000 milesA little nervous about the situation Service Consultant Tobin, Brad assured me that everything will alright and before the day was over my awesome DenaliWas done and running like a charmThanks the technician #950 and Ingersoll GMC for making it happenAWESOME Experience !!!

Highly prrofessional first class business. Company values flow from the top, I am sure. My sales representative, Leo Ballard, is largely responsible for my opinion by making it a very positive experience. Knows his product. Honest. No surprises. Acommodates your needs and requests. I came from out of state to purchase my vehicle and would do so again.

Herb was great couldnt ask for better...great guy..Kenny changed my radio in my Corvette and the car is perfect...I was so worried about all this but they were GREAT..thanks..

As always service did a great job of getting me a convenient appointment and updating me on the progress of my service.I wish I could service all my cars here

Very upset this morning to learn that customer service is no longer appreciate at Ingersoll DanburyBringing in my 2015 Escalade purchased from Ingersoll Danbury for service approximately $2000 plus worth of service to be told that they will not have a loaner available basically from my old junk car only new cars and warranty cars will be covered under their loaner that I would have to rent a car from enterprise for the time that my car would be in their shop so if their mechanic decides not to show up today or next week or they have problems getting parts that I would just have to keep renting this enterprise car apparently at my cost till my car is completed.There customer service was the reason I was bringing my car to them and now its an unacceptable level of customer service.

Don B. made my service appointment wonderful. The service group is a well run organization. The personalized shirts that the folks wear are very cool. Knowing the time someone has worked there says a lot about the business. Respect for your employees is important and your customers see that.

Don did everything rightTechs performed their jobs flawlessly.Great leadership from the top down.

The service and communication with the service department was outstanding. It is a pleasure to work with a company that helps make the service trip easier for me and also does great service.

I have an extended warranty and maintenance plan on my 2019 Silverado trail boss that I purchased from Ingersoll auto group. I got a very good price with rebates. Excellent service and great customer care. Highly recommend and will purchase again 👌

Kirk was so helpful explaining to us all the tech in the vehicle!

Always a good experience at Ingersoll. Matt was great and do was Alex. A pleasure to work with.

Very friendly staff. They noticed a small mistake and took care of it without me asking.... Top notch service, with top notch people.

My check-in technician was excellent. She kept me informed and was very helpful. Before returning my vehicle to me, it went through the dealership car wash and I really appreciated that. Thank you Ingersoll for such great customer service.

Kai was super professional and responsive. Service experience was exceptional. Will be returning and recommending to others.

Excellent experience! Our salesman was Billy Heckel - great guy, knew his stuff and made the buying process completely flawless. It’s probably going to be some time before we need another vehicle but when we do we will be returning to this dealership!

Billy was extremely helpful, caging, personable and not pushy. Perfect prototype of a salesman.

I have been to many other dealerships and you guys are by far the best. Your employees are courteous, knowledgeable, and professional. Your services are second to none. Bravo!!!!!

My vehicle needs are always well taken care of at Ingersoll, the Service Consultants are pleasant and easy to work with and the work done by the Mechanics is always top notch.Buying a New vehicle was also smooth and easy thanks to Lisa Provenzano

They have handed every detail perfectly on my classic 85 Corvette! It is in such good condition and always looks good. They even had the bodywork done beautifully! A class act!

My sales associate was knowledgeable, fair, and explained all I needed to know about my new vehicle. I was very pleased with the way he walked me through the steps of my purchase and I had two cars to trade-in. Thank you Matt for all your help. Alan & Celeste

Cannot tell you how frustrated I am with the service I received at this dealership. The worst part is, that when conveyed to the service manager & director they had nothing to say. Have yet to hear anything which just reaffirms my original thought process, they simply dont care.What they dont realize is I have quite a few friends in the car community as well as my own business and I for one will never be recommending this dealership, I will be letting people know about my experience here.

Service staff were very accommodating to my car issue.

Really cant trust them. While having a repair done for the 2nd time to correct an issue with my shifter I was told that the tread on my tires was low and they should be replaced. The problem is that my tires only had 5K miles on them and this dealer is the one that put the new tires on only 6 months prior. When I brought this to their attention they then told me my tires were fine and it was a glitch in their computer. I have lost faith in them in their ability to provide honest service. Also my service was performed on 5/19/21 and I just received a survey on 6/3/21 asking me about my service performed on 6/2/21. They cant even enter dates correct into a computer so why would I trust they could repair my car correctly.

Herb was excellent. Kept me informed of progress. Great experience as usual. Thank you.

Great service without an appointment . My isssues were fixed and I was on my way in 1 hour .

Great product and excellent service provided by Savuth in

Both my sales representative and financial services manager were professional, kind, and extremely responsive. Wonderful experience.

John was excellent: friendly, thorough, helpful and professional! I enjoy the calm waiting room and loved the cup of tea while I waited (but I DO miss those donuts, but understand they are removed because of Covid and we have to be safe!) The best part: the cost of my service was $0! Thank you for a wonderful experience!

I just started my second lease with Ingersoll. Their sales and service departments are excellent. The sales group answered all my questions promptly and without pressure. Service appointments are handled in a timely manner. Waiting area is comfortable and clean and repairs are done correctly.

Jamie Williams was extremely helpful, knowledgeable and professional. This is my fourth lease with Ingersoll, and the best experience! Thank you!

The dealership is staffed with very polite and professional people it is immaculately clean. The service department is exceptional in its system and its service. Our salesman Phil was very helpful and patient with my many questions. This is our fourth vehicle purchase or lease with Ingersoll

I was unsure where to bring my 95 Corvette for service, wondering where I could find the expertise and professionalism to work on a classic. A friend suggested Ingersoll, so I decided to drop by, see the garage and interview the service department.Shep was awesome, and without hesitation let me speak to Mike, a Corvette expert to discuss working on my baby. I was impressed by a large garage bay that was sparking clean and with everyones friendliness. Mike was extremely knowledgeable and spent time discussing the car which is why I ultimately decided on Ingersoll to do a wide range of services I needed. Herb regularly kept me informed of the progress (it took 10 days) and alerted me to other potential issues with the car.Im ecstatic that Ive found not just an outstanding dealer and service department for new vehicles, but also for my other cars especially including my older classic.

Danny was an excellent sales person. he explained all details clearly and with passion. ou experience was seamless.

I have been with Ingersoll Auto for > 8 years. Every time I need service or an oil change, I drive 40 min (past multiple other GMC dealers) and heres why. This last week, I needed a tow because my car wouldnt drive. On Star Assist would only tow it closest so it had to go to Shelton. I was not pleased the next morning when that dealership told me they couldnt even look at my car for days and did not have a loaner for me. He basically said I dont know what to tell you. I am a single female working 40-50 hours a week as an ED RN - missing work and not having a vehicle is not an option. I called my dealer, Ingersol, and basically said Hi I need help. Within MINUTES, Morgan had me lined up for a loaner for the next day. She called me right back and texted me to keep me updated. I was able to pay for a private tow to get my car to Danbury and I was met by Pam who knew the whole story (such a relief as I didnt want to have to explain it again) and got me in my loaner within 10 minutes. My car was serviced the next day and home that night after a sensor was changed. Every single time I go to Ingersol I am met with this kind of professionalism and service. These people care about their clients as humans and not just as another name that owns a car. I cannot express enough thanks and gratitude to everyone at Ingersoll but specifically Pam and Morgan. They were truly my little angels during this ordeal. Ten stars will never be enough for Ingersoll Auto.

My truck came back to me better than when I left it. Thankfully I have a back up truck. Don is a great service representative. Thank you Chris DeFalco

Ingersoll Auto just delivered our third vehicle. As before, we received outstanding attention and could not have been happier with the process. The vehicle was spotless, delivered early, and for a terrific price. Thank you Ingersoll Auto!

The guys were great from the test drive to the final paper work. When we went back a few days later with questions about the truck they showed us everything and explained everything in detail. Great job.

Excellent performed services. Very professional dealership staff. The service department is very courteous and helpful. Purchased many cars at Ingersoll over the years along with using the service department.

Ingersoll is the best. We travel over an hour from New York City to purchase our vehicles from Ingersoll, and to get them serviced.Our sales rep Aldier was amazing! We want to buy all our cars from him.

This dealership has awful customer service skills. My boyfriend and I waited over an hour for a sales representative in order to test drive the vehicle we were interested in for them to tell us that we were not able to test drive the car. Do not recommend doing business with these people.

Called to inquire to see if a vehicle was still available. Spoke to a sales rep named Stephanie. She said she would find out and call me back. That was 3~4 days ago. Real Nice Folks!!!! Guess you make enough money there that good customer service is no longer offered.

We worked with sales consultant Savuth In. He was most accommodating and helpful in finding an Acadia that met our needs. We are pleased with the car and the dealership.Savuth was especially courteous and did all he could to simplify the experience for my special needs wife. We could not have asked for more.

You provided an excellent warranty service on my pre-certified ACADIA. All your staff was amazing. Thanks again to Don, for making it happen for us.

We didn’t have our coupon and I called the dealership to ask if there was any way to perhaps locate one for us - Morgan was great she worked hard with her manager and was able to locate the coupon that had been sent to us for our oil change and was able to apply it to our appointment as well. These days money is tighter than it usually so having Morgan go the extra mile was great

I just want to repost giving additional stars for a great turnaround situation. Tom Oliva the sales manager did an excellent job and helped in facilitating the cancelations and refunding to financial institution in a very timely manager. He was diligent in making sure we were satisfied and assuring us he was available until everything was taken care of. We are very happy with the end results and will gladly do business again with Ingersoll Auto of Danbury.

If I could give zero stars, I would. Horrible customer service from the get go.

Came into your service area with a blown tire and damaged rim. Your service team had the rim repaired and new tire mounted and we are now safely returning to Florida. Great service!

Friendly courteous, knowledgeable staff!

Great experience at Ingersoll Auto of Danbury. My salesman Aldeir and manager Alex were amazingly helpful and professional. They answered my many questions with patience and accuracy . I bought a used car and they help me to resolve minor problems for no charge. No pressure to add on extras just made me aware of all options. I will recommend Ingersoll Auto to my family and friends. Great experience with great people.

Amazing service dept!!! After coming from Maritime Chevy in Fairfield (which was a completely horrible experience to say ..the least) we will be forever customers at Ingersoll, we had the pleasure of working with Paul in service, and he went above and beyond for us. I can say a lot more but Ill probably run out of room. They also put down a seat and floor cover, and offer a car wash... its the little things. Thank you so much again Paul and the service department for being so professional and understanding.

I like the service but I think it would be beneficial if you hold a class or give a one on one workshop to teach the electronics and computer after one has had a new car for a week or two. I’m tech savvy and am still having trouble programming the users feature and can’t seem to turn off the radio until. Even when I power down it automatically comes on when I switch to another feature. It gets frustrating.

Kaj D is amazing. Recommended a place to go eat (which was fantastic by the way) while I waited for the service to be completed. Also, since I am a teacher, he offered a discount on the service. The entire process was excellent. There was also a small oil leak detected and he provided a quote for the repair of the oil cooler lines. A truly pleasant service experience, and a caring employee. We even discussed what used cars I should look at for my 15 year old daughter to drive....Thinking a Trax or an Encore.He is a keeper! Train him and keep him around.....dont lose him!Trent Harrison

I checked in for service quickly, handed the Kaj Djonne a coupon as he was completing the check in. Upon completion of the service he came back to the waiting area to get me and reviewed the service. I didnt realize until I left the dealership that he did not apply my coupon. What is the purpose of sending out coupons to your customers if your staff does not apply the coupon for service performed. Every little bit helps now a days.

The experience was very nice. Only thing that I think would be nice is if they washed your car/truck after service.

Kaj provided me the most superior customer service. As a brand new client, I was welcomed with warmth, had every accommodation I could ask for, and serviced in a timely manner. The concise paper work and car wash is an extra perk. Kaj also helped recommend a fantastic auto body next door to help with scratches and bumps to my Tahoe. Superior service! Definitely coming back again for my next oil change.

So I own a 2015 GMC Sierra. This vehicle is a certified pre owned. I had brought the vehicle in for service over the winter months and was now out of the extended warranty, should have purchased from one of the 1500 calls over the past 2 years, anyway, the air conditioning was not working. This is a problem with the truck line, so it appears. So I contacted General Motors and they suggested I need to get it assessed by a dealer. So off I go to Ingersoll. Herb Hoover was my service tech and he was able to have GMC defer a good portion of the costs. The problem was in fact the air conditioning condenser. It is awesome when a dealer puts the customer first rather than blow it off and place the burden on the consumer. Hats off to Ingersoll and Herb.

Leo was great and very respectful! Everything went smoothly!

Everyone their was wonderful my oil change and rotation of my tires was done within the hour. Very happy.

Your service department is outstanding.

Impeccable customer service and knowledge of vehicle. Going above and beyond to ensure ultimate satisfaction and that I received the truck with every feature I really wanted. I would recommend Ingersoll to anyone looking for a car. I can’t say enough about how much I love my Yukon and the lengths John went to help my husband surprise me with it (even a bow!!) as well as the time Jamie spent with me to teach me all the incredible features. Thank you

Brought in my truck for No A/C, was quickly diagnosed, and appointment to repair is upcoming. Even though my truck is out of warranty, I continue to have my truck sreviced at Ingersoll, regardless of friends telling me its a waste of money to have the dealership do work any outside mechanic can do, sorry, but I do believe in paying for quality work by the most qualified people, especially when it comes to a vehicle my family will be traveling in. Ingersoll is the best in my book, second to none.

We came in just to ask questions about an SUV we had been eyeing and only planned on getting some quick questions answered! Instead we ended up meeting salesman Billy who went above and beyond to get us all we needed and wanted in a vehicle! We ended up extremely happy with the traverse! Billy made the experience pleasant, comfortable, and exciting! He was never pushy and took his time with us! Can’t recommend him and ingersoll auto enough!

Excellent. No pressure sales experience. Leo was professional, quick and great to work with.

Friendly customer service and ease of booking an appointment

It was pretty easy and everyone was very accommodating; starting with the receptionist at the front when I came in. I didnt have an appointment, but that was no problem she said and she got me right over to Billy Heckel.I told Billy what I was looking for and what was available and if any promotions were going on. From then on he took over and I had my new GMC 1500 truck 3 days later!One other note on a different subject:I brought the truck back in the following week to get a tonneau cover installed . I waited for it, and when it came out an hour later, I checked it and it didnt seem installed correctly. So, while I was fiddling with it for about 5 or 10 minutes in the front, Adam came out and asked if he could help with anything? Anyway he tried to adjust it there but couldnt, so he asked to take it right back in and have it adjusted correctly. 20 minutes later he came back with it fixed. Nice job Adam !Thank you,J Martin

During this pandemic, you never know what to expect when it comes to appointments; How clean will the location be, what types of protocol will be in place to assure safety for you and for the employees serving you... so many questions! I am again uber impressed. I scheduled my appointment using the Buick app and from start to finish, I felt safe. The associate who helped me was very professional, knowledgable and super friendly! ...and I have to add that I love the simple of idea of separated pen! The idea that I dont have to touch a pen that someone already handled works great for me, simple yet very effective! I honestly and truly believe that Ingersoll Auto of Danbury remain the very best dealership in Connecticut!!! Thank You for continuing to care even if my car is a 2015 model!!! I love my car and I love you guys!!! Stay safe!!!