Wow. Just wow. I went all over town to find something in my budget and finally reached out to these guys. What a difference!! I got a cool adjustable base and hybrid mattress for a price that really should make a certain big chain be ashamed of themselves.I appreciate that Elijah the owner was just a normal good guy and didnt try to sell me on anything. Oh and he delivered immediately. He followedme home to my house and helped me set everything up. Crazy old school service. Definitely recommend these guys 1000%.

My first time contacting ANY furniture company, and this is by far the best customer service I’ve ever seen or have. Their team is amazing and I highly recommend them for any mattress needs. Very affordable!

The prices were fantastic at factory direct mattress. I’d say this is too good to be true but everything is true and legit. Elijah and his sister were super nice, very helpful in every way needed. Thank you guys for helping me find a good bed that’s in my budget.

If you are in the market for a new mattress, visit Factory Direct Mattress in Fort Smith. Great customer service and prices that can’t be beat!!! Very knowledgeable folks with no pressure to buy at all! You will not be disappointed if you buy from them!

We love Pamela!!! She was so awesome to work with and she has prices I could actually afford. I still cant believe the prices. I cant wait to go back to get mattresses for the kids.

We cannot brag enough about the customer service here, they have gone above & beyond to take care of us! We are going to need another mattress soon & will definitely be a return customer!

Just got my new mattress delivered and I love it! I almost paid twice the price for it at mattress firm, thanks Elijah and pam you two are the best

Thanks again for the wonderful customer service and the AMAZING price! Also, it was very refreshing to have a down to earth guy let me choose what I want instead of a pushy salesperson.My mattress is a dream and I just cant believe the difference between what I got if for here and what they wanted retail. Couldnt be more pleased!

I purchased a queen mattress and box spring from Eli, he was professional, accommodating, timely and kind. He educated me on the different mattresses and he was very patient with me. Bonus was that I received a great quality mattress at a great price! Thank you!! Happy New Year!!

Wow - Elijah was a wonderful and pleasant person who educated us on the options. He was very accommodating and was customer focused. I will be sharing this recommendations with my friends and family. Get your bed from him for a fraction of the cost !!

I was skeptical at first not buying from a retail store. A week later with perfect sleep the only thing missing is the brand name label sewn on the mattress itself. From making the appointment, delivery and most of all the pricing, I 100% recommend them! Extremely knowledgeable and great customer service. We will be repeat customers!

The amazing quality and comfort of a $3,000 bed for a fraction of the cost. Not to even mention the service was amazing, no pressure at all. If youre looking for a good night sleep at an amazing price this is the place to go.

This place is the best! The prices are unbelievable and Elijah is extremely knowledgeable and helped pick out the best mattress for us. The payment plan is fast and simple. Would recommend to everyone to check this out you wont regret itUpdate: mattress only lasted 6 months. Springs are sticking out now and its uncomfortable! And still stuck paying the payment plan while i cant even sleep on the mattress.

Excellent Customer Service! Very nice shopping experience! Eli was very professional and friendly, accommodating of my schedule, and knowledgeable. 10/10 would recommend to anybody.

Elijah was very sweet and helpful. Im so happy I found this place after looking for a mattress within my price range and there was a great selection! If you need a mattress definitely check out this place first. Good luck Elijah!! :)

Amazing store. Elijah was great help in helping me decide the best mattress for me, without being pushy or pressurizing at all(something I experienced at the other mattress stores). Plus, I ended up spending much less than I expected for my dream mattress. The same day delivery option sealed the deal for me.

Elijah was nothing short of professional, nice and great to work with. Customer service was top notch. I love my new mattress and of course I got a great deal. I will definitely do business with him again and and recommend him to friends and family. Thank you Elijah! 😃

When you are looking for a mattress don’t waste your time with anyone else. They will get you in and out in no time. They have the best prices and the service is out of this world. You will sleep well knowing you got the most comfortable mattress you’ve ever slept on for the best price. Give them a call, you will not regret it.

Amazing! For about 1/3 of the retail store I was about to purchase from, I got an amazing mattress and Elijah delivered it the very same day. He even set it up for me. Thanks so much for getting me such an amazing mattress. Now I cant wait to get to bed at night! :)

What can I say? A super experience. After all the car sales tactics in regular mattress stores it was great to see a local guy selling mattresses with sincerity and care. I got a matress about 3 times better than what I thought I could afford because the prices were so great.We love our mattress!! Thanks again!

Great prices, great products. will buy again in the future. Amazing customer service. Very helpful. Elijah did an amazing job and was very patient.

Fantastic service. Elijah was so friendly and professional with all my inquiries. I would recommend him to anyone. And I love my mattress!

I had the absolute best experience with Elijah. I came in told him exactly what I wanted. He let me test out the mattresses and in less than 15 minutes with a $20 downpayment I walked out of there with a brand new King size mattress that was half the price other retailers were selling them for. I couldn’t be more grateful for his service. I will certainly recommend him to my friends & family.

Awesome products, awesome guy, and Ill bet I saved 500 bucks over a retailer I went to first. Thanks again Elijah. Oh, and thanks for delivering it same day! Gonna sleep well tonight.

I really love the mattress. Elijah was so helpful and cool. Got it the same day. Already using it right now and it feels great.

Elijah is such an amazing person !! He helped us find the best mattress at the best price and he was completely honest about absolutely everything!! Thanks for everything Elijah, you’re awesome !!

They have options, which is something I havent experienced at wholesale mattress stores. I was able to find something affordable that didnt look like a basic box spring and mattress, above all though no one can beat the price, my grandparents have been shopping here for a while now and I see why.

All I know is I got a $3,000 mattress for $1,200 and Im in heaven. I could have never afforded a mattress like this otherwise. Thanks Elijah I really truly appreciate it!

The real store the real sales man, loved all the treatment for me and all my family, it’s was never so great to shop for a mattress like today, Elijah you Rock, and love the mattress ! Thank you 😊

Elijah was a pleasure to work with! Me and my fiance walked into the store and were instantly greeted with a firm handshake and he asked what we were looking for. We tried out a few mattresses and talked with him a bit and he really knows his stuff! We were never pressured into an expensive bed we werent interested in. He has great prices and SAME DAY DELIVERY if wanted, he brought our matress the next day to our house and helped bring it into the house. We had also purchased a metal foundation to match the bed we had purchased and was notified it might be a few weeks before it was available ( which was not an issue) we received a text the next day saying that they might be in in a few days. 2 days later we received a text from Elijah saying the foundation was delivered. Not only was it available fast he was kind enough to drop it on our doorstep for us and let us know right away! This guy is the real deal and I would highly recommend Mattress by Appointment to everyone! Thanks again Elijah for the painless and hassle free experience!

Great company, I would recommend them anytime friendly and very professional 👍👍👍

Awesome price I will keep doing business with this place

Wish I found this place earlier. Best pricing and great service

They actually cared about their customers and didnt just see them as another dollar in their pocket, we tried other places and that was the vibe we got. There was no pressure, they were attentive and only cared that we were happy and got exactly what we wanted. If it werent for the fact that they sold high quality products that will last us for years to come wed visit them again real soon.