Was from out of town and was having a technical problem with the brakes. Called them. Told to bring it over. Initially though it would take a day. Instead got a call that afternoon that it had been repaired and ready for pickup. I am a happy cyclist!!
I had a rear flat tire on my Mountain Bike while operating on a side road in Peabody, MA. I went over to Western Cycle, Immediate professional greeting and a quick look at the problem, checked my bike in and was advised that they will text and e-mail me when service is complete. Awesome Service, Professional, and reasonably priced!!! Thanks Western Cycle Team, Great Job!!! And Im on the trails again!!!
Excellent service, very knowledgeable and friendly staff. My new bike arrived on time and was set up to ride with all my accessories on pickup. Had a small issue with shifting, they adjusted it immediately and made sure it was completely addressed while I was there. Will do my business here from now on!
Had a great experience buying a Thule bike rack from Jamie at Western Cycle! Using the Thule websites Find a Local Dealer feature, I found that Western Cycle had the rack. I called Jamie, he confirmed he had it, I drove to the store, and he quickly installed it and showed me how to use it. Very helpful and convenient. I love supporting local retailers like Western Cycle!
This shop is clearly very popular with cyclists, as there are always people coming and going. They are super friendly and very helpful, happy to answer all my questions as someone with little experience. Im very glad I found them and chose to bring my bikes there for repair. It was a fast turnaround, and they restored my wifes bike to pristine condition. Thanks!
I highly recommend Jamie and his team .they were very helpful and patient with setting me up with the right bike and buggy to accommodate my family needs .they are not just about pushing bikes .they take the time and properly educate you on the right bike for you and your needs
Beyond efficient, professional friendly and very fair cost for service, Thank you, I will not go anywhere else and I have a bike shop a mile from my house.
Greeted and attended very fast upon walk-in, I had said I was going to pick up on Tuesday but it was ready earlier. It was 3:57p and closed at 4p, I made a call to see if someone could wait for me to pick up bike and they gladly did. Thank you so much for that
The Western Cycle Team Rocks The Docks! They always take care of you and get you back out there! Won’t go anywhere else, local service at its best! Thank you to the whole Western Cycle Team!
I called and put a deposit on an Electra Townie bicycle. Showed up on Thursday, April 8th at about 12:30 and staff immediately asked if I needed assistance. I explained what I needed for the bicycle that I wanted to buy and they took care of everything right away. Staff helped put the bike rack on my hatchback and also showed me how to set it up myself. I was out the door after my purchase within about 45 minutes with everything I needed to get riding! Thank you!
Best bike shop around! Super friendly and knowledgeable! Would highly recommend forAny biking needs
Always friendly, helpful and honest! Best Trek sales and service on the North Shore.
My first impression going to the store: a reliable, honest, hardworking shop. You were very busy and helped me out in a pinch with broken wheel hub. Josh and another worker at the shop went the extra mile, put the effort in to make sure my bike was in and out quick, same day, as another shop had me wait 3 weeks only to tell me they couldnt fix it. Already been recommending you guys, thanks again!
We bought 2 Trek bikes from Western Cycle and had a great experience! Jamie and Tucker were very helpful, provided lots of info, and let us test ride several models. They went above and beyond to make sure we got just what we wanted. They also helped us choose helmets and accessories. I would recommend Western Cycle as the best small business I have dealt with in a long time.
Great folks at Western Cycle! I was traveling from out of state to pick up my bike and they went above and beyond to make it smooth and easy! Thank you
Jamie is a true-professional! He and his staff know all about bikes! A small business with a big selection and great service.
I was referred to this shop by my brother-in-law, who works down the street from the shop. He bought a bicycle from them a year or so ago. I also bought one, and every time I go in there I get great service friendly service and quick service. Every time I go there I feel like they treat me like Im the only customer in the store
Have been there twice and cannot say enough about Tucker. He is extremely knowledgeable and has exceptional customer service. I highly recommend the store and dealing with Tucker.
After searching for a specific e-bike with no luck, I was fortunate to find Western Cycle in Danvers, MA. Not only did they have the bike I was looking for, I was pleased with the owner’s (Jamie Fisher) professionalism and knowledge of the bike I was purchasing. The bike shop is conveniently located next to a bike path so I was easily able to try the bike and to make sure it was a match for me. When I returned from my test ride, I had a few questions. Jamie was patient and explained the questions I had in a way that was easy to understand. Western Cycle is a business that you want to deal with. I felt comfortable and not pressured to buy the bike. I truly feel that if you are in the market for a new bike, Western Cycle would be a wise choice to check out.
I purchased a bike and brought in two repairs. The service is impeccable ! I live on the south coast and I will continue to trek to Danvers for the great service !
The Western Cycle location is perfect for cyclists with its Rail Trail adjacent location. The work is prompt and well done. I bought my Trek bike from them in 2012 and it still works very well in spite of my own minimal skill at maintenance.
We had a great experience with Western Cycle. The staff was knowledgeable and assisted our son and daughter to find their perfect bikes for them. Highly recommend!
I have purchased several bikes over the years as my family grew from Western Cycle. I now just got one for myself. Jamie was a pleasure to work with and his stock surpasses many other bike shops in the area. I would recommend Western Cycle to anyone.
Under promise and over delivery! A rare breed of community bike shops that cater to all levels of cycle enthusiasts.Great techs, and reasonable prices.
These folks are very good and knowledgeable. I felt like they also had a great selection. I’ll definitely come back!
Had an issue after service was done, I contact the shop they kindly solve the problem. Would recommend excellent service.
It is a very nice shop and nice staff but unfortunately they dont work with my bicycle brand. I recommend you give a call before you go.
Great service, knowledgeable and friendly.
Great local shop. Nice job quick service!Will use them again.
Friendly staff and excellent repair on my wheel. I will be back when I need repairs or parts.
Everyone at Western Cycle was very friendly, helpful, and knowledgable. They seem to go out of their way to give you options and recommendations on the right bike and gear for your needs. I recently bought a bike for my son whom is disabled and they were terrific to make sure the bike fit perfectly for him. They have been in business since I moved to Danvers, more than 30 years ago. There is a reason why they have been able to remain and sustain their business for so long. Its caring service, reasonable pricing, and a passion for biking. I would highly recommend going to Western Cycle for your biking products and services.
Jamie was awesome! Followed up from a brief visit & phone call and found my son the Perfect bike!
Western Cycle is my go to bike shop - so knowledgeable and honest - recommend to anyone looking for a great community bike shop.
Great hometown shop with friendly, quick service!
Just called there to ask if they could replace brakes on my 8 year old sons bike. The guy said they don’t work on “Walmart” bikes. I told him I didn’t know what brand it was, that his grandparents bought it at Walmart or target. I thought he was being sarcastic and I laughed for a second. He followed it up by telling me they’re too cheap for him to touch. So...he was dead serious.
I had a great experience at Western Cycle for a tune up and purchase of a few items. Knowledgeable, friendly staff and my bike is running like new!
Excellent customer service and good selection for buying “on a whim.”
Knowledgeable, professional, and polite people are working at this shop - I will certainly be buying my next bike here.
Friendly service, great selection of bike and fast service. Highly recommend.
Great customer service! Purchased an amazing used mountain bike for my son.
Western Cycle is the best! They are courteous, respectful, professional, & very knowledgeable. Highly recommend them for both sales & service. Paul H.
Awesome...Purchased my original bike here over 20 years ago, brought it in to be serviced, when I picked it up I could not believe how it looked, just like new with a few battle wounds......Great Job, also purchased a new bike as well, Jaime and staff are the best, very helpful and their communication through my order to delivery process was exceptional. Thank you guys so much, taking the new bike out today, hopefully I come back in one piece...
Good and prompt service even with a busy showroom.
Jamie was great with my daughter who purchased a used bike. He took his time answering questions, was patient with her and very helpful. He even offered to have her call him for any help or questions after she left. I would definitely recommend their services! I now understand why there was a line of people waiting for help!
Outstanding service from end to end. Jamie was the best. Very accomodating.
Great service. Very friendly and knowledgably staff.
Great quality and very honest and fair...
They are very knowledgeable, friendly, and had great follow up. They asked me several questions and fitted me with the right bike. Give me plenty of tips and we’re very easy to do business with. And I love my new bike.
Great Service and Great staff!
The service was excellent and affordable and they also had the crank set I needed in stock. Highly recommended.
I like western Cycle!!!Their Products and service are great!Always happy to come back for an upgrade or future bike!
These guys helped us find the perfect bike at a fair price. Lots of good suggestions and information without pressure. I would definitely buy our next bike here.
Thanks Western Cycle for great recommendations and service. Definitely will recommend you to others.
I went looking for bike and Tucker was great. He brought out bikes that fit what I was looking for. I absolutely love this bike! It’s been a long time since I’ve ridden a bike and I could t be happier! Great price too.
I just purchased a pair of bikes from Western Cycle and had the best experience. Extremely friendly staff, reasonable prices, and very responsive communications. Highly recommended!! Please check them out. Thanks Jamie!
Western Cycle took on my bike rebuild when other cycle shops would not. Thank you. Very pleasant service from Tucker. Tucker made my experience great. Love that the shop is on the rail trail. I was able to walk to pick up my bike and ride home. This is a full service shop. ⭐️⭐️⭐️⭐️⭐️
The absolutely best for bikes, knowledge and friendly service. The only place you should go for quality bikes and service. Jaime is great!
I’ve been going to Western Cycle for over a decade and the staff are always helpful and friendly.
Honest and friendly service.
Awesome bike shop! Very informative and service was impeccable!! Would highly recommend to anyone looking for a bicycle. Thanks guys!
Great shop. Helpful. Good selection of bikes. Right off the rail trail. Will be back. They serviced my daughters’ bikes (balance bike and a larger bike). One bike had been to another bike shop & they hadn’t been able to fix it. Western Cycle was able to fix it quickly, for a reasonable price & right in the moment. I thought I would have to drop off & pick up, they were able to take care of it right away.
Other customers stole parts of my bikes
Jamie and his team always deliver quality products and excellent customer service!!
Western Cycle is a terrific place to purchase a bike, shop for accessories and go for repairs. Jamie and Tuck are fantastic folks to associate with. I have only me them so far.I purchased a new Trek from Jamie a few days ago. He was terrific to deal with, especially considering the current state of affairs. He was polite, very reasonable and true to his word regarding everything about the sale and more.The bike was delivered right on time and is one of the best purchases I have ever made. I am very glad I chose Western Cycle as my dealer. I highly recommend Western Cycle as an all around dealer and shop for everything bike! Thanks a lot Jamie!Harry S.
Dealt with Tucker Fisher, not pushy at all, very informative, gave me several options, even installed my bike rack on my Jeep. I would highly recommend visiting this place before wasting your money at non bike stores. And ask for Tucker!
The staff at Western Cycle is top notch. I have purchase 2 bikes from them and will refer all my friends and family.They are the best!
Great experience as always-they go out of their way to sell you the best bike for you, not the most expensive bike-would highly recommend Wester Cycle to everyone
An excellent experience. Friendly staff, skilled repair, and my bike was ready well before I expected it to be. Highly recommended.
Western Cycle is definitely the shop to go to for all cycle needs.
Got off the Rail Trail with a flat tire. Despite how busy they were, Western Cycle took it and completed the repair in 2 days. They gave impressive health and safety protocols in place. Bought my Trek there and would do it again!
The staff is helpful, accommodating and friendly. They answer the phone and take time for you. I will drive out of my way past other bike shops to go here from now on for my or my familys bike needs or accessories.
Very Friendly, Helpful and Speedy service!!
Friendly, courteous, and knowledgeable service! Shop local!
Great local bike shop! Highly recommended if your looking for buying or service
We purchased two Trek Ebikes from Western Cycle. We were very pleased with the service we received from Western Cycle. Even with the restrictions due to the pandemic, we felt that the customer service was exceptional. Jaime and Hunter were very knowledgeable and answered all of our questions. We would recommend Western Cycle to family and friends.
Most bike shops are slammed and it’s a hassle to get work done at all, understandably, with the lack of inventory, parts etc... These guys had me back on two wheels in two days!! I am ecstatic, as the season is ending and it just gets harder, thanks again !
Very professional, and quality service each time I’ve been in the shop since the mid 1990’s
Jamie was super helpful over the phone helping us to choose the right bikes for all of our needs. They even delivered the same day! We were so happy with th customer service and quality of bikes purchased
The best customer service. Jamie and Tucker were super helpful and knowledgeable about all of their products. 100% recommend them for anything you need.
Quality bike shop. Communication has been great.
Very quick assembly/delivery, super knowledgeable and very professional. Clean as well -- important this day and age. Highly recommend
These guys are great; very helpful, knowledgeable and courteous. Highly recommend.
Bought 3 Trek Bikes a Year before covid. They have matained the bikes perfect and especially my son who is extremely hard on his bike with great prices and service.
Jamie and the staff were very attentive to everyone, and they were busy. Jaimie allowed, actually encouraged me to test two bikes and made sure I was making MY best decision.
Great family business and icon in town.Recently walked in, looking for very specific studded fat tire set. Jamie was able to order it up and arrived in short time for a great price. Always good honest help and advice.Lots of love for my LBS!
Their team is friendly and great to work with. The location is fantastic (right on the Danvers rail trail). Their work is excellent.
Owner is rude and flat out told me We deal with better quality bikes than yours. He compared my bike to a local cheap department store bike. FYI; My bike is a $350 dollar bike. He did not even bother to look to see what problem my bike had. He had very condescending attitude and absolutely poor customer service. I went to another bike repair shop in Salem and not only did they repair the bike, they gave me excellent customer service. I will NOT be returning here ever.
Really great shop - organized and clean, big and open... plus the staff is super friendly and helpful! So nice that theyre right on the rail trail, too..
From parts and service to communication and staff availability, Western Cycles of Danvers excels at customer satisfaction. Between specialized performance upgrades, mundane repairs, and last minute parts requests my family and I have been able to keep our 2 wheels moving thanks to Jamie and his teams attention!
The super friendly service, top quality work and getting the work done within the time frame quoted.
Great service. Bike was repaired ahead of schedule. Fair prices.
Large selection of bikes for all different riders. Great accessories installed right on the spot. You can get your bike serviced there. Love that. Perfect location to test drive bikes as they are located right next to Danvers Rail Trail. Tucker was the salesman I had. He was very knowledgeable, professional and able to fit me with the mountain bike I needed for my petite frame. Highly recommend to anyone looking for quality bikes and employees that know what they are talking about.
Friendliness of sales person but more than anything their willingness to chat with us and take time with us. Never felt rushed. We went to another bike shop that morning but the level of helpfulness at Western put you over the top!
Trying to find a bike during the height of the pandemic was challenging as most retailers were sold out. I contacted Western Cycle as they were the closest Trek dealer near me and had a great local reputation. They kept me up to date with their upcoming shipments and called me as soon as the bike I was looking for was confirmed to be in their shipment.They installed a water bottle cage with a Camelback Podium water bottle, a kick stand, and a Bontrager Ion 120/Flare 1 Light Set to my 2021 Trek Dual Sport 1. I also went with the Bontrager Quantum MIPS helmet. Customer service and pick up were top notch. I highly recommend Western Cycle.
I sent emails to a number of bike shops to see if they had a specific bike in stock. Jamie was first to respond (Sunday evening) and I went to check it out the following day. Jamie was very warm and welcoming, and helpful in getting set up for a test ride. Its very cool that theres a trail literally outside the shop door. I look forward to my first service.
Jamie helped a lot on my decision about what bike to get and also which would be the right size for me. I’m really satisfied with the purchase I made and with the costumer service!Thanks Jamie