Awesome experience! Fast, friendly service and a great deal on both vehicles sold to Carmax! No nonsense company. Will definitely go back again in the future and I tell everyone about my experience and how efficient they are, not to mention great offers.

Kathi, Josh, Heidi and everyone that stayed late in the rain were awesome! They made sure I was taken care of and got the perfect car. I joked with Kathi, that I thought this was Staples because that was easy! Great staff, went above and beyond to help me. Definitely recommend shopping at CarMax especially the Danvers location! Good test drive location too you get highway, city all within the 20 min time.

I purchased my car here 4 years ago. My Son and Daughter have also made a purchase. All cars are in good shape. No haggling, dont like the price, move on.

Great people but like any dealer, they literally take forever. I had an appointment all three times. 1st time I got right in, 2nd time it took 45 minutes even though I was the first appointment of the day, and the 3rd time was suppose to be express pick up and I waited over 2 hours to get my turn. In my opinion, they need better communication about the wait times. Not even going to go into how they gave me the wrong car the first time and it didn’t match my paperwork. They really are nice people but plan 2-3 days of hours of waiting to get taken care of.

It was very easy to sell my car to CarMax. The website was easy. Then making an appointment to come in to complete the transaction. The appointment went well, efficiently completing the paperwork and completing the transaction.

Great unlike any other car shopping experience. They make it so easy to find and test drive cars and go over your credit on the spot and give a reasonable explanation as to the breakdown of the price. No haggling no spending an entire day at the dealership. Just quick and easy.

I recommend this place completely and Josh! The process went super smooth, Josh was super helpful, answering all of our questions and concerns! He made sure to have communication with us in everything, not leaving a detail out. The car buying process was super easy had everything ready for us just to go sign papers and drive off in our car.We will be coming back to buy our second car here!

Real easy process selling my car. Not to long of a wait. Will use CarMax again.

Josh was super helpful with the whole process of buying a car. This was my first time buying a car and everybody I spoke to was very informative and friendly. Didnt feel like they were trying to upsell you or scam you.

First time doing business with CarMax and it was an excellent experience. We went to Danvers location with an estimate from their site. Walked out with a check that was $800 more than the estimate. An hour to complete from walking in to walking out a very satisfied customer. If in the market, I would advise to at least check them out.

I sold my car to CarMax in Danvers this week. My experience from start to finish was excellent. The information I was given was exact. The staff was very knowledgeable when I called, and answered my questions without ever putting me on hold to find out the answer. The drop-off process was seamless. I would highly recommend CarMax if you decide to sell your car.

Overall the actual buying experience was good. Fast and easy. But they sold me a car that left me stranded with a dead battery just 4 days after driving off the lot. Of course this happened on a day when there were no service techs in to change the battery so I had to go buy a new one and am still waiting on the reimbursement they promised to send, granted it’s only been 2 weeks, that couple hundred dollars matters. Also, they were slow to register the car, my insurance company was emailing me for days saying the car had not been registered yet. All in all, it’s a used car dealership. That’s all it is.

Couldnt have had a better experience. The most enjoyable car buying time weve ever had. Will definitely use CarMax again in the future.

We had a terrible experience with Carmax in Manchester, decided to travel the extra 45 minutes to the Danvers location to see if they were any better. The service manager Javier went above and beyond very pleased with our experience at the Danvers location, well worth the extra drive!

Excellent customer service, quick response and flawless transaction.

Had a real easy time selling my car. I didnt purchase a vehicle here but I got a quote from their website, they looked over the car in person, and honored the quote. Fairly easy process that worked as advertised. Just know that there is no negotiating the quote received online.

Completely different experience from nearly any other dealer Ive worked with. Everyone was helpful and made the transaction as smooth as possible. The car I purchased was impeccable and better than I saw online. Thank you too the whole team!

Sales Associates were quite knowledgeable and helped throughout the process. Very glad I chose this route for a used car purchase. Will definitely do this again in the future. Thank you, CarMax.

So convenient! Reserved the car online and went to the Danvers Carmax store to finish the buying process. My salesperson, Nico, was great, professional and friendly. They do all of the registration and financing in house and I was able to drive my car home the same day.

The sales people at Danvers, MA were patient, thoughtful and considerate. Whatever questions my husband and I had, they were always able to help with and explain the details, procedures, etc. We would absolutely recommend this location to our family and friends anytime they are looking for a car.

Very easy, low stress way to sell a car. I received a fair value and am very happy with the whole experience.

This is like walking into Best Buy there are no sales people there just order takers and they are not helpful at all.

The online quote was easy to obtain as was an appointment. We were served quickly at the appointment and offered more for my car than the online quote . The whole process was much easier and successful than I expected. The dealer offered 19K but Carmax gave me 22,700. Highly recommend to get a quote to sell your car there and when the time comes, Ill likely consider buying one from Carmax as well.

I was helped quickly and kindly. The on-line quote held up and the car was sold. I was impressed with how busy the place was and how everyone was taking care of business.

A refreshing car buying experience- everything handled so well that I ended up buying a second vehicle!

Went with my girlfriend to buy a car. first i have to say we transferred the car from Maine to Massachusetts and it went without a hitch and even arrived early! then a carmax saleman named Dallas called us the next day and expedited the paper work so we didnt have to spend a long time when we arrived... he had the car front and center cleaned washed and ready to go! my girlfriend hates dealing with people so the fact that she stayed smiling was a huge plus! i suggest anyone who needs a car from the Danvers area go to carmax and talk to dallas!

The process was seamless. I have to admit I was skeptical of using Carmax. I submitted an online appraisal that asked very detailed questions. I went to the store for the in-person appraisal and the two matched! There were no sales tactics, zero pressure, or literally any hassle. In less than an hour, my car was driven away and I was handed a check. Done. Kind of anticlimactic but a great experience that I would recommend to anyone.

It took a few months for the service department to reach out and make repairs on my car. A main repair that I kept informing them about was the frame rail damage. They told me it would be fixed and repainted. I got the car back today and the damage is still there. Nothing was touched at all

We visited Carmax in Danvers today. We were greeted by Adam who was super friendly and very accommodating. He got us to who we needed to be talking too, but kept checking with us to make sure we were being taken care of and, we were, by Mirwais who was also very good and very informative! It was a very comfortable experience all around!! We thank them both!

CarMax offered a very fair price for our four-year-old Sonata. Higher, by a significant margin, than their main competitor. Their buying process is very professional. The staff is very competent and friendly. This was the most positive auto-dealer experience we have ever had - and we have had many. We highly recommend CarMax.

UPDATE: CarMax shipped a car without title, then wasted my time for 10 days giving me incorrect information, lying on the phone and in my face and then proceeded to tell me the title was lost. Its not even the title - Id buy a different car from the lot, but the handling of the process, misinformation (three different representatives gave me three different version in each other presence!). Three hours wasted with wife and kids in the dealership just to get some version of a truth with a promise to call on Monday and actually not calling on Monday. I maybe had worse experiences, but not many.Original review: Not having a good experience. Paid for car shipping, the website showed arrival on Tuesday. I was promised to have a car by Thursday. Nobody calls. I myself call on Thursday. A representative tells me that I should get a call either today (Thu) or Friday. I ask to check with the location. Wait on the line, 10 minutes later he comes back to me and says definitely Thursday or Friday. No calls. I call CarMax again on Friday around 3pm and let them know I strongly suspect that nobodyd call again. The rep reassures me that definitely Id get a call today (Friday). I ask to check with the location and give me a call back. Sure enough, no call back. Its Saturday, the day is almost up and nobody calls.

My experience was great. I got the help from the associates once I arrived. They were helpful and professional. This made my visit easily and smoothly. Thanks very much.

The process of selling my car to Carmax was seamless. I received the offer that was quoted to me online and was in and out in about 30 minutes. Would use Carmax again to sell a car.

HIGHLY RECOMMEND! This is our second time trading in & buying a car and it is by far the best experience compared to a traditional dealership. Salespeople are not pushy at all, super helpful, and accommodating with last minute test drive requests, etc. Both times we ended up buying a different car than we had reserved, test drove a few, and was driving out with a new car in 3-4 hours. How long does it typically take at a dealership?? FOREVER. Then you typically dont get to drive the car home right away- you have to plan another trip back, you know the deal. The experience from start to finish was so smooth and actually enjoyable. Thank you all- especially our salesman- Dallas. He was so nice and helpful, truly made the entire process not stressful at all. I will be telling all my friends and family, thats for sure. & if theres any skeptics out there, I was not incentivized to post a good review or anything- I just truly believe in leaving a good review and spreading the word when I have a great experience somewhere. Thank you again, I love my car!

What a great experience! We would definitely recommend CarMax to anyone we know looking for a vehicle. The process was very smooth. We transferred our car from Hartford CT to Danvers MA. That was the only minor hiccup, but the folks in Danvers took care of it promptly and honored all our quotes and pre-paperwork! Would absolutely go back here for another vehicle.

Went better than expected and I got the price I thought was fair. Thumbs up from Jonny👍

I needed to sell my 2009 Nissan Sentra, low miles, excellent condition. CarMax online offer was best. CarMax backed-up online appraisal offer at store (took them roughly 20 minutes to verify offer). CarMax then completed all paperwork efficiently (less than 1 hour). I signed-off on the title and they handed me a check. Whole process took less than 2 hours.

Selling my car was extremely easy. The online process was very simple and the price we received after the appraisal was very fair. Associates where professional and courteous. it only took about an hour and half from walking in to the facility to walking home with my check in hand. I would highly recommend carmax to my friends and family.

The people that attended me were very attentive, respectful and nice...

Convenient flexible and different way to deal with the costumer satisfaction in cars business

Danvers CarMax location was great. Josh DeJesus was very helpful. there was no pressure like the other car dealers. they keep me informed with everything. Fixed any issue I had with the car before my purchase. I was very satisfied with their service. Highly recommended.

Very easy and professional. Highly recommend Carmax to sell a used car.

Left on hold for 20 minutes by a sales person who never got back to me. Picked out a car and then got a message car no longer available after I was approved for financing. Tried calling sales re: this and nobody ever answered my call...phone ranrustrationg and rang and rang, to no avail. I canceled the sale out of frustration.

Our purchase went so smoothly and so well...not the same for the actual pick up of the vehicle the following day. It took them 2 hours to complete the registration and put the new plates on. No explanation, just an Im sorry when I asked about the long wait. It seemed like the office person, Kingsley, must have been new or lost or something. We arrived happy and excited to get our new car, but, by the time we left, we were aggravated, tired and hungry.

The whole process of selling my car to them was effortless and efficient, I took it to have them look at it, they gave me a price that I was very happy with and a few days later I dropped it off, got a check. went to the dealer to pick up my new car and that was that. Great company to deal with. I would do it all over again in a heartbeat.

Buying a car should be this easy everywhere. I found the car on the website, I reserved it, I test-drove it, I bought, and I drove it home. No haggle, no hassle, no hustle. Aizaz (apologies if mis-spelled) and Diego were great to work with, as were the service guys who gave my sons car a jump after he left the radio on for too long! I love my new-to-me car and highly recommend this CarMax location.

Went in 2 hours before close to look at mustang. Asked to test drive and gave phone number. Waited over an hour to drive. No response..... They had 12 people sitting around doing absolutely nothing. Too bad I had 18k cash as a down payment with a 780 credit score.

Professional and transparent. Price offered online was paid onsite. Very easy process.

They made the car buying process so easy and seamless and Dallas was so helpful from beginning to end!

This was the worst experience Ive ever had with a businesses. I was selling my car too them, I already had an offer from them. They told me to drive into their garage area and leave both sets of keys in the car. I asked the worker if I should give him one set Incase the car locks. He said no leave both keys in the car. Well of course the car locked itselft. It took them 30 minutes to open my old 2004 focus. How does it take 30 minutes to open a car door. They didnt even know how to use the door opening tools. I was in carmax for almost two hours because of this and how long the paperwork took. They wouldnt give me the check until they could open the car so I had to sit there and wait for them to figure out how to open it. Im never going back to this place again.

Simple, stress free, top dollar for my car.

People are nice enough, but apparently understaffed. Oh my the wait to give them money. First car I drove was totally unacceptable brakes bad, 2nd car had body damage which they’ll fix. If I didn’t need the car soon I would have walked. Uggh.

I had a terrific experience at CarMax. Josh Levin worked with me and he was professional and courteous. I was offered a fair price for my trade in and I took the offer. The process was smooth and efficient. I was also very impressed with the cleanliness and the care they took to keep their staff and customers safe. I would be happy to do business again with CarMax in the future.

My fiance and I got a car from here about a years ago, had problems with the car since day one, were were supposed to get the car serviced from them during our 6 months free after purchase and they never got back to us, and when we got in contact with them they were giving us dates from when the 6 month period is up. Which is so unfair. They never fixed what was wrong and still dealing with the b.s from the car. Worst service and place to get a car, they dont care about the customer just sales

Customer service at its best! You walk in and you present your offer. They review and give you their offer! Easy peasy! Highly recommend CarMax! No BS! Straight business transaction!

The people are really nice very helpful got me in my car and first day with no problems I recommend CarMax to anybody

I would give 0 stars if I could. I own a 2018 Mercedes-Benz CLA 250 with less than 27,000 miles on it that I wanted appraised. I did the online quote and it told me that they would love to see it in order to give me a quote. So I set an appointment and went in. When I got there I was asked if I used the online tool, to which I replied yes. He told me to go to the business counter next to him. I did that and was told to go back to the greeting counter so they could check me in. My appointment was at 12pm and I got there at 11:40am. They checked me in and told me someone would be with me shortly. By 12:50pm today nobody even started to help me so I told the boy at the check in counter that I was leaving as I had been waiting for over an hour. He replied “okay”, and could clearly care less. They must think that because I’m a young female my car must’ve been a shitbox since they knew no details about the car I was driving. Their loss, I’ll use Carvana instead as I was already quoted for a very good offer. What a waste of time going into this dump.

Honestly, Im really mad I didnt discover CarMax earlier in my car search process. As a younger female purchasing my second ever car I was super worried about the process of having to look for a new (used) car and not getting swindled. CarMax was the absolute best experience at every touchpoint and with every person I interacted with. It truly is the way car buying should be (and yes, I said that before realizing that was their slogan). But really all cars in their inventory have to meet a certain standard (I believe something like no frame or structural damage / flood damage etc) which already increases my confidence in their selection but then they also let you do a 24 hour test drive so I was able to take mine home and really get a feel for it (more than the dinky 15 minute test drives a lot of places offer) AND have my own mechanic look at it to vouch for the car and its condition. That set Carmax apart for me. From there you also have a 30 day love it or return it guarantee, so it really just reduced the anxiety of the process. The facility was squeaky clean AND open late during the week, and both days during the weekend which is impossible to find at other dealerships. My sales rep was absolutely wonderful and very low pressure (they do not negotiate on prices but mine was priced fairly at market value). I believe they do make commission money on any plans or warranties they sell and they are not required of that, so just be mindful of that if/when you decide to purchase. But overall 11/10 would recommend and will be buying any/all used cars from here in the future. Dont waste your time going elsewhere.

Super easy and convenient way to sell a car. Got the quote online and then came to the store to verify and then issued a check!Went happily on my way!

Took over 4 hours to pick my car up and when I almost left without it they said it hasnt been cleaned yet but I took it rather than wait anylonger. The next day the right front tire lost air and filled it 3 times till I took it to tire center near work and they said there was a nail in the right front tire. My rear camera did not work, was told to take it to dealer because its under warranty so Im waiting for an appointment at nearest Jeep dealer. Camera still isnt working.

It was kind of a hassle with the insurance company and trying to do everything in a rush but it ended up working out perfectly. So if you need a car asap or just in general I highly recommend carmax

Didnt know what to expect when I brought my vehicle in for appraisal on 2/6/21. Josh Cole assisted me and was incredible in explaining the process. My car was evaluated, offer was presented, and I accepted right away. The offer was extremely fair and the sign off took less than an hour. I would definitely recommend their services and when I do decide to purchase a vehicle down the road, I will be sure to check their inventory first.

Brought my mom’s car in for appraisel.Process was easy, staff corteous, and done in timely fashion

I really do not like car shopping, I also just really love the car I have. I went into carmax recently because I felt (begrudgingly) it was time to upgrade. I was helped by Austin. He was excellent, personable and dealt with my dads terrible jokes and antics. (Including letting my dad grab an icecream.) Austin was totally attentive to our needs while still allowing us the space to joke around and look for what might be best for me. He made the whole experience feel like I was just taking a look with a friend. Not only did he help me find the perfect car, he also stayed late to help me figure out financing the vehicle. I can’t wait to pick her up this week. Thanks so much for your help Austin!

I’ve purchased two cars here and will continue to come to this location. High quality inventory with helpful staff. No pressure to buy and no upselling the price. They also gave me an excellent offer on my trade in. Great warranty options. Easy. Highly recommend.

Never dealt with CarMax Danvers before but sold my 2005 Tacoma pickup for double what my Dealer was offering for a trade in ! $8700. and no questioning online evaluation amount ! I was shocked and very happy to get check in hand right away !

Very exciting about how carmax treated me, excellent customer service, excellent work environment very happy thank you so much, Lawrence and steve did everything to help me thank you guys so much.

Not recommended for first time finance, especially newly moved resident. It looks like from their reviews, most people really only enjoy this business for selling their cars to them. My family had recommended I try them for buying, but it became such a huge hassle. I just moved back to Massachusetts after being on the west coast a few years. I offered to put down half the total of the car. Talked to someone over the phone who wasn’t even on their location, he was from their HQ customer service center. He was very helpful. Got me preapproved and shipped the car from out of state to my local CarMax. They didn’t give me any option to make an appointment once I received notification it arrived. I tried calling them again and looking on their website to book an appointment. Nothing got through. Spent $45 on a cab to the location where the guy helping me didn’t understand that I had a car on hold for me. Had to wait 20 mins which wasn’t terrible. But it wasn’t until he sat me down to “pre approve me” again, even though I already did it over the phone. Then once we got to the end, he told me I can’t test drive it because I don’t currently have insurance (that’s why I’m here to buy a car… I don’t have one) and he also can’t register me because of my out of state ID. I just moved home and live in the area again. He said a new law just passed this February but I can’t find anything online about it. I grew up here and have never heard of not being able to buy a car with an out of state ID. So maybe CarMax is the way to go if you already have a car (with insurance), ONLY live in state, or are selling your car to them. Otherwise, not the place. Biggest waste of time. Wish they would’ve told everyone straight out the gate you can’t buy a car with an out of state ID.

Excellent experience. Very pleasant, friendly staff. Extremely efficient. Again... quality experience, the best Ive had in regards to selling a car. Will highly recommend.

What can I say .. I was extremely satisfied.. customer service was rock star, car process was extremely easy. And well you see the picture of my mercedes benz. The car is absolutely 💯beautiful 😍❤✨♥💕💖.. I had my car transferred in and all worked great.. I stated out with the rocking north Attleboro location the service was amazing and Danvers ended my car buying process with a bang.. I mean they all was rock stars.. If youre looking for a car you must check out carmax..I am definitely a happy satisfied customer

Great place to buy car and get serviced

Well to start off my initial experience at Carmax Danvers was awful due to sales rep that I had Mohamed. He was the most unprofessional sales rep I have ever dealt with. We went in to check if the car was ready to be test driven. We test drove the car and was ready to finish the paperwork. He made it more difficult then it should have been making us print the same papers over and over again. He was not only helping us but also another couple there. He left us sitting there without telling us what was going on. The sales manager came over and told us what was happening because our sales rep was too busy either on his cell phone or talking to the other couple. When the approval had gone through we told Mohamed we would pick the car up on Monday. He said ok the car will be ready anytime Monday . Well Monday came and the car was sitting in the same exact place Mohamed had left it Saturday. It was not cleaned or inspected . Diego who made our experience amazing had the car moved to get it ready for delivery. When we got the car the inside was filthy they only washed the outside. The tires and brakes barely made inspection. The service Dept has been wonderful getting my car to where it should have been as far as new tires and brakes. I will be back for my next vehicle purchase but I refuse to have Mohamed help me or anyone I refer to Carmax . He should learn how to deal with customers as opposed to being on the phone every single time.

Very little hassle or haggling. Gave a good price on my older trade-in, sight unseen just using pictures and my self-report on their appraisal form. Favorable financing if you have good credit. Employees are attentive.

It was easy, painless, and low stress. Derek made it very easy to sell my truck. I felt comfortable while there.

Good place to shop for wheels but definitely check prices and backup elsewhere. Return policy is nice.

Had a great experience trading my car in. Web estimate was matched exactly and employees were polite and professional.

My husband and I purchased a vehicle at the Danvers,Ma location. We absolutely loved them. Wanted to say thank you to Kevin for helping us. He was very friendly, knowledgeable, and helpful. We will definitely recommend CarMax to family and friends.

Very quick and easy trade in process. Sales personnel were nice and responsive - only took about an hour for the entire sale - and no hassle on price!

At the start, when we decided on a car, we had some issues in trying to get the paperwork handling on time which delayed the delivery of the car. After that was solved, the CarMax staff at Devons, MA, and particularly Elyn, were superb. They helped us along the way until the veruy minuto I drove out with my new car. Very happy with CarMax and the car has been functioning smoothly

Josh helped us in Danvers. He was helpful and polite despite us needing to transfer the car to NH.

I had an awesome experience at carmax, from the first employee I talked to that set me up with my appraisal to the people in the business office, it was all very quick and easy. 10 out of 10

Wanted to be sure and review my recent experience at CarMax, Danvers, MA for others thinking of purchasing a car there. I am a new customer and my experience with this dealership was really positive; I felt like they had my best interest at heart during the entire process.Antonio was awesome! He treated us with respect and happily spent extra time with us to answer our many questions about the car, options, pricing, and a variety of details.Case in point, a few weeks after having the car, I couldn’t figure out how to set up the Bluetooth; I stopped back in, and Antonio came right out and walked me through the process -he made it so easy!It’s been about 2 months now, and I am still thrilled with my 2014 MB E350 purchase. I would highly recommend this dealership to new customers, as they really appreciate your business and work to ensure you are happy on all levels.CarMax has an incredible selection of cars, and by far had the best options for what I was looking for! Check them out if you’re looking for a great experience; they’re not high pressure, or fast talking, like the other dealerships out there! Thanks, Michelle

Was easier than i expected .this was my first time dealing with carmax but i would most definitely recommend your company .thank you very much for a great experience

Quick and easy process to sell my car.

Everyone was very personable and worked with us to make the test driving and purchasing process very easy. I would - and have - recommend Carmax to anyone.

Not bad at all.

Overall good place nice friendly people but,extremely high prices on there vehicles

Fast and professional service to sell my car to Carmax . They topped several offers I got from local dealers by a substantial amount.

CARMAX is amazingly EXCELLENT!!! Never have we (wife and i) ever experienced such a relaxing and peaceful process to finding and buying a vehicle. All other car dealerships are like a money-hungry lions seeking whom to devour, but you dont feel the pressure to buy or that salesperson running back and forth to get a better counter offer from their managers, etc. CARMAX lives up to their motto The way car buying should be. You feel free and you converse with real people. You take your time walking to see the cars BY YOURSELF!, YES! without that salesperson trying to make you buy what THEY think you should buy. They even let you test drive the car for 24 hours! YEAH! We took it home and went back the next day to buy it. We couldnt have been more pleased, this was a paradise we never thought existed. Im DEFINITELY buying all my future vehicles from CARMAX and ONLY CARMAX from now on. Yes! Its THAT amazing! And no, I dont work there, I work in a software company. Im just a really happy customer who just bought a car and had THE BEST experience EVER with CARMAX. I dont think 5 stars is enough, I would give them 12 if I could.

Staff was friendly, process was quick and easy.

So Easy and fast. Great offer on our SUV.Best car buying experience we ever had!

The most fair, easy, and stress free experience I have ever had buying or selling a car in over 40 yrs.!!

Bought my second CARMAX car in Naples, Florida. Shortly after, moved to Massachusetts’s where a safety issue with the car turned up. Went to CARMAX in Danvers, MA. and received immediate, professional help from Javier, Tokar and Ricardo. They told me that, although CARMAX did not perform the kind of work necessary, they would send the car to a specialist to get it fixed. Three days later my new car was back and in perfect condition with NO CHARGE to me!!! This was my second car purchase from CARMAX and I recommend then without reservation!

Amazingly easy to trade in my car. No hassle. Check received right after appraisal. Told me everything I need to know. Great job, Kevin!

I paid $100 to ship a car to this location. I was told vehemently they couldn’t hold the vehicle for 9 days until it was convenient for me to come and pick it up and that their corporate policy was 7 days.A little unfortunate but I understood, so I rearranged my work schedule to come pick it up Friday evening. The Danvers team completely botched my appointment time, and confirmed me for Saturday. When I made it clear that wasn’t going to work, I was working that day and I had already changed my schedule to accommodate them they told me to get back to them with another day in mind. A day later, the vehicle I had paid to ship to the store was no longer available they had apparently sold it so someone else. The salesperson I was speaking to stopped answering my calls and emails and ignored my request to refund the money I had paid to ship the vehicle to their store.One of the single worst and most unprofessional experiences I have ever had. I’d take my chances with any used car lot off the street before I tried Carmax again.

Sales and business office once you are there are great. If you need to get in touch with them with any questions after your purchase over phone or email, not so good.

Mohammed made it happen for me- I love my car, they were all very professional I highly recommend carmax!! :)

The service was a little pour do to sales man been like he didnt care about if I bought the car there is another who will. Not to mention didnt try enough to make work with what we could be afford.

The best experience in selling my car! Everybody is super nice and friendly here! Highly highly recommended!

If you want to sell, buy or trade your car with fair price and no haggle and quick & easy process, Carmax is right place for you. The customer service is exceptional and they strictly follow COVID-safety protocols.