Amazing staff good collection of bikes and always stocked up !!Overall a great experience for my son’s 1st mtb purchase.. nice touch with certificate 100% satisfied!!

I bought my very first road bike in this store Trek Emonda last year Sept. I love love my bike but what I love the most are the staff. I have been going back to this store throughout the year for services and shopping. This store is about 60 miles away from me but there is a reason why I personally drive this far is because of the AMAZING customer service! I love everyone in this store and most especially the manager Kat!!! Best best customer service. Thank you!

Such a great bike shop! They must focus on getting the right people into the business as they are always super friendly, knowledgeable, helpful and consistently so (not for Livermore Trek - avoid that place). Nothing is ever a problem and would never go anywhere else now. Despite a big backlog, they serviced and fitted my new tubeless WTB Byways all within the day!

I bought an electra cruiser bike from the store. I was having a difficult time however getting it into the trunk of my car. However my salesman was extremely helpful and relentless in finally getting the bike into my car. He did an excellent job and went over and beyond in helping me.

Excellent products, friendly staff, and professional, quality service. They are very helpful, knowledgeable and dont push you toward what you dont need. Great place for someone like me who doesnt have much bike-buying experience, as well as those already established in the biking community/profession. Highly recommend!

Brought my very old and neglected trek road bike in for a tune-up the same day I inquired over the phone. They were rapid at fixing the shifting and trueing the wheels. Better yet, when I let them know Id be moving it across the country they suggested their disassembly and packing of the bike, which arrived completely mint. Bike is working wonderfully and Im riding happy all the way out in North Carolina thanks to the Danville Trek guys and gals! Cheers!

My daughter and I bought ebikes last night and the service was above and beyond. The covid precautions in place helped us feel safe. We were informed of the options by knowledgeable, efficient, friendly, staff who listened to ur concerns and didn’t pressures us but helped us choose from their adequate inventory. We had been shopping at several other places. This was a very pleasant experience.

The staff were great! I had a cable break in the brake/shift hood leaving the bike in the 11-tooth gear. The mechanic rushed the repair and also replaced the chain so we could finish the ride back to Livermore. Very knowledgeable and a desire to help the customer!

Went in to service a newish bike. They adjusted the shifting for free and said bike is in great shape and doesnt need service at this time.

GREAT customer service even for small purchase.

It was worth the wait going in. Ralph is the man! Very knowledgeable and friendly, he gave some great tips and insight regarding the newest bikes. Thank you and will be back soon!

Awesome bike shop! Visited from Colorado, and Aaron made us feel right at home! Trek is the best, and highly recommend this shop!

My 2013 Trek Speed Concept Gen1 rear derailleur hanger was coming lose. Trek Danville manager Kat said theyd have to ship it to Trek to see if it could be fixed. This was 2 months prior to Ironman Tulsa! =0Two days later Kat called, Trek said that due to the issue, the frame could not be repaired... but that Trek would offer a loyal customer full warranty replacement. Since the Gen1 and current Gen2 forks and cockpit are unique, would the warranty cover the Gen2 forks. I inquired.Kat, Yes, and the entire aerobar/handler bars (cockpit), seatpost, brake system (less the brake levers).Me: [stunned silence] SC Gen2 Frameset retails for $3,629.99. How soon?Kat: Trek has already shipped it, probably be here in 3-5 days.Me: [sigh of relief] Can you build it with my Gen1 nearly new drivetrain, Hunt wheelset, and other parts?Kat: Yup.Me: You guys are forking awesome!Brent did a great job building my New Black SC and follow appointments for sizing. FYI, the SC cockpit is proprietary and is difficult to work on, so extra kudos to Brent for getting, respectfully so, an over-engineered (sorry, Trek, stand up job on the warranty replacement, but that cockpit is a maddening design) a cockpit dialed in.High praise: to Trek for standing by their product. Solid for ponying up a complete frameset - you saved my 2021 triathlon racing season!... to Kat for getting on the ball and communicating with Trek of my passion for the SC (my Gen1 I had a custom paint job so is was with heavy heart that it had to be recycled - kudos to Trek recycling carbon fiber program!!!)... to Brent for his diligence and after hours efforts. And for everyone at Trek Danville for their support and hard work.New Black is riding very fast. It wasnt a PR, but IM Tulsa was one of my faster races.

Good place to get your bike tuned and nice restaurants around to hang out while waiting for the bike tuning.

The Trek Bicycle Danville team was so very helpful on every front. I would definitely recommend them to anyone who is shopping for a bike!

Excellent experience in deciding which bike to purchase and in purchasing new bike.I had some minor issues with my new bike. The staff were very kind in fixing the issues and assuring I am a satisfied customer. In particular, a call-out to Julian and Jeff for their fine work and great attitudes.

My first visit will not be my last! It started with a need forgot for the tires, I had forgotten to bring my floor pump!no purchase was intended. My apologies for not remember the gentleman who assessed me! He should be promoted to Service Ambassador! He was terrific, very social to all of the many customers who were visiting for advise, parts, recommendations he provided or all in a gracious manner. All the employees I interacted with were great and I noticed they approached customers, they was no waiting for one to come out from the back room. They all multi tasked well. Just a terrific trained crew. The store was so clean and was well stocked. It’s not the closest just the best! Thank to all for a terrify experience! Dave H

Fast timely service really appreciated being able to get back out on my bike same day I can in with problem!

Nice friendly staff. They were willing to show us some bikes and help us with our shopping during pandemic.

Very good service!

World Class customer and technical service, highly knowledgeable. Staff was very friendly, and no high pressure sales, answered the questions in a with knowledge and in an easy-to-understand way (for us newbies). Had products in stock that most other TREK stores did not. Well worth the additional travel time and distance. Initially came here because my usual TREK stores close to me did not have the tires or supplies needed to convert to a tubeless ride for my Checkpoint ALR5. They answered my questions, spent time explaining how to do it, walked me through the process, and gave me resources from a whole variety of YouTubers. For my first time was able to complete the two wheel-tire conversion in about 75 minutes. They definitely made it simple!! Definitely would recommend this business. A 10/10 establishment!! As we say in the military... BZ - Bravo Zulu!!

Even during time like this with COVID-19 is very present, employees of Trek Bicycle of Danville were amazing, curious, respectful and helpful.All other bike shops in Bay Area are arrogant and taking I dont need to be nice attitude, employees of Trek Danville gone out their way to help.5 Stars service...why would anyone want to go to anyone else for anything. They are my forever bike shop..as long as same employees with same service. Special thanks to Chloe(hope I got her name correct) and Kate!!!!!

Excellent customer service!!

All the bike stores are very busy right now but Trek Danville is doing an amazing job. Keep up the good work Trek Danville! I understand everyone is busy during this time but Danville Trek store is doing a great job keeping us happy

Friendly, knowledgeable, helpful - a real neighborhood gem!

Friendly and experienced staff.

The best service!

I got a flat tire and patched three times still leaking slowly. I couldnt find the spot. So i stopped by this shop near the trail to get a new tube. They were out of stock for the size i needed. They let me to use a bucket of water and the pump. I asked if they can take a look at the brakes while my bike was on the stand and they adjusted them too.They werent going to charge me anything. I gave some cash i had to show my graditude. They were so friendly and simply trying to help when i am in trouble far away from home.Id like to thank again to those people trying to help.

Amazing friendly staff who were both knowledgeable and welcoming. If youre looking for a new bike I recommend Trek in Danville. The selection is solid too.

Great experience dealing with this new bike shop in Downtown Danville. Very friendly and helpful staff. Very accommodating and committed to service. Julian was very patient and supportive. I liked this a lot. Bry in service was EXCELLENT and I felt very confident and comfortable knowing that he was going to oversee the building of my bikes and Quality Controlling them. Matt in service was also very friendly and helpful! Everyone seemed to go out of their way to be helpful. THANK YOU.

Excellent service. Aaron was extremely helpful

Recently went to Trek Bicycle Danville to get a tube and Aaron K (AK2) helped me. Aaron is the picture of what great Customer Service is all about. Friendly, professional, and extremely knowledgeable. I noticed the customers in line ahead of me having many questions about bikes. service intervals, timeframes, store inventory etc,etc. Aaron answered any and all questions no matter how many questions any particular customer asked. Aaron is the MAN to have at your front/side door helping customers because he is fantastic. One of our bikes needs service and I will be making an appt because of Aaron and his outstanding customer service. Keep up the great work and I will see you guys soon. One Happy Customer

Employees were very friendly and informative, and they helped me a lot on deciding what bike is right for me.

Store representatives were kind and responsive to my bike repair needs.

Nice guys, know their bike stuff, were patient and helpful with my son, who is learning some basic bike repair stuff like fixing your own flat, and had no idea what a patch kit looks like or does. Now he knows, and pretty soon dad wont have to fix his flats anymore.

The staff is always friendly, knowledgeable, and helpful!

Great service

Matt, Thank you for the prompt and expedient work on my bike. Took the bike out the next day--completely clean and my 10 tear-old bike rode like it was a brand new. Looking forward to many years at your shop!!

I had questions about tube sizes for my new tires. They answered my questions quickly and provided the right size and I was out the door.Thanks!

Great customer service!!

Great and friendly customer service. Great information on products. No pressure to up sell...I love that...

Our experience was great we bought a trek bike we are happy with the purchase

They were able to adjustment my deraileur and get me back on the road quickly.

Excellent customer service. Knowledgeable, professional, and friendly staff.

They had everything I needed and were very helpful.

Well there was a mix up and I was really disappointed in the way I was treated. I consulted over the phone for a bike availability and was told to visit the store for a test ride. when i visited the store I was bluntly denied entry to the store stating it was told... But had it not been for Jullian i would have been very unsatisfied customer who would never return. I called back and Jullian clarified the confusion and was prompt to call me back. When at store Jullian was very helpful and answered all my question and went over the bike feature and how to operate them. He was very knowledgable about the bike features and details. And the energy, courteousness he has was amazing... I was sold on that .. Thank you Jullian for what you do.

Kat was awesome . Very friendly and knowledgeable . I’m relative new and the advice she had for me was greatly appreciated. Transaction was smooth . Will be back to purchase a few more bikes for the rest of my family members .Trien Lam

This store offers great quality, customer service and convenience. From calling in, Aaron always answers with a friendly greeting and directs you to the right person. However, my experience at the store is with the sales associate Julian. His expertise and knowledge helped guide my decision in purchasing a bike and several equipment accessories. Anything I asked for or inquired, he had ready and out for viewing (during these COVID times he also disinfected everything before demonstrating the product.) He was able to answer all my questions whether it was about the bikes or the endless equipment that is available. I most appreciated his patience with all my questions and concerns. Having Julians excellent customer service and Treks quality brand, I will be coming back to this location for all of my bicylcling needs.

Rang phone off the hook for 3 days during hours of operation, no one answered, drove all the way to Danville from SF, they did not have the bike in stock that their online information said they did. Either update your site or answer your phone ... guy at the door was rude. No empathy whatsoever.

They did a great job of breaking down my options and getting me set up. Very knowledgeable and helpful staff.

The customer service was like no other. I came in got my bike rolling again. Then later that day Bry emails me all the parts and services I need to get my bike back to the glory days.

I walked in and they turned my damaged bike around within 15 minutes. Needed a complete replacement of a rear wheel frame.

They smile, Laugh, and really care about you.

Knowledgeable and helpful.