Luis was amazing. So was the rest of the staff. When I walked in there was a younger service guy he greeted me quickly and then handed me off to Luis. The service was done and they called me to return to pick up the car. Way better service than Gunther Volvo for sure

Their service adviser Luis is a true pro! They’re lucky to have him. Will Recommend Weston Volvo and Luis in the service department to anyone/anytime

Always a great experience. Very professional and courteous and always very willing to explain everything needed for the best results

I was very satisfied with the job performed by Weston Volvos Service Department. The staff is courteous, friendly and efficient.

Very professional and nice waiting area with tables, chairs and quiet spaces to work while you wait. Complimentary wi-fi, beverage center and pastries. It would have been nice if there was shuttle service but due to Covid, this is not available.

Regularly work with Juan and he is the best service advisor I could ask for. Very accommodating and he always keeps me informed.My car was in the shop for a week and he called me every day to follow up.

The vehicle was ready for pick up and both of the front seats had oily hand stains everywhere. This the 2nd time this year the car was returned to me dirty inside and outside . I expect a different level of service from weston volvo

Fantastic as they have been for all previous purchases. Fast, capable, reliable, and professional is what I experienced. Thanks for the great service!

Adam was very helpful as usual. He was honest with me and told me I had a nail in my tire and was able to have it patched for me rather then try and sell me a new tire like other dealerships try to do. Thank you for your excellent service guys. Adam, Joe, Luis, and Juan are a great team.

Staff (Adam) at weston volvo are very nice and answered all my questions.

Dealer doesnt want to honor the extended warranty, we have 2 dates, one showing 36 months and other showing 72, they said only the 36 is valid, but I never got that copy on my folder, and now I know why.To be fair, Juan Salas, the service agent, was amazing, super friendly, respectful and did his best to help me. On the other hand the commercial department, they just screwed me.Will never work with them again, now thinking seriously to also switch car brand, I have been with Volvo for over 10 years and never an issue, until this one.

Everything was great! Just could have done a better job washing the car...

They efficiently identified the problem within a decent amount of time. Always professional, a nice and clean waiting area that I could actually work in.

The service people...Luis Gonzales.... listen to your problems and write it out for the service worker in detail. Joe Mariner has always discussed issues with.me and makes me feel.like he and Luis really care about their customers...and their satisfaction...We have owned Volvos with Weston Volvo since 2005.

Amazing serviceProfessional and friendly staff that take care of you and your car.Discuss everything with youDont push services you dont needClean waiting area with complementary Starbucks and pastries wifi and charging stations.Highly recommend

Leased another vehicle from Weston Volvo. Our sales person, Vinnie Cubito, makes it a quick and pleasant experience every time we get a new vehicle. We are now on our 8th Volvo so stop in and see Vinnie for a great deal and car buying experience.

I had a wonderful experience as always. Volvo On Call towed my vehicle to the dealership (no charge). The service department diagnosed and repaired the problem, which was covered by warranty. They even washed my vehicle. These guys know how to do customer service right!

The people of weston volvo always are super nice, my only complaint is that I feel the service of the 10miles it was super extra basic, they just rotate the wheel, change the oil and check different things, but I had to pay extra for a wheel balance, come on Volvo you can do it better with the service post sale, my husband have a Mazda3 and the manufacturer service is impecable, and paid a third of that I paid for my Volvo

I live in Miami and have been coming to Weston Volvo for two reasons the best customer service experience (Luis Gonzalez) And the best repair shop !I’ve been coming here for years and Luis is amazing everytime.This time my car check engine light turned on and I had just left the dentist office with a pulled toothAnd numb on side of my face. I got in my car and there was a horrible sound coming from car.I was almost tears! I called Weston Volvo andLuis came to rescue ! He calm me down had car my car towed to shop and kept me updated every step of the way . This all happened on Thursday and by FridayHad checked out car and called me with details it was the cylinder and spark plugs! By Monday I was able to pick up my car !!!!Thank you to Luis Gonzalez for saving the day !!!As always!!!!!Sincerely,Gemma Napoles

My experience was very good. The staff was polite and helpful. I was kept inform of how they were progressing.

Jazz is an AMAZING asset to your service team!!! He made the process of purchasing a car for my sister and myself a great experience!! Incredible personality and customer service!!

We leased a XC60 at Weston and we had the great pleasure of being guided through the whole process by Nikos Kozobolis. Niko was fantastic. He answered all questions and he is extreme knowledgable. From beginning to the end, he gave us confidence and assurance that we made the right decision. Basically Nikos was ON POINT throughout the whole process. It was a pleasure dealing with Nikos and Weston Volvo.Thank YouTheresa & Howard Vincent

Repairs weredone effectively and timely to bulb/light positioning on the entire left driver side on the front and back including turn signal indicators, brake lights and reverse lights.

We took the SUV for his scheduled maintenance and the service was done in a timely manner.The people at Volvo are courteous and have an amiable disposition. They make the experience very positive. Thank you!

Great service l! 👏

This guys is amazing. I highly recommend this place.

They were quick and professional but I did have to bring it back a second time to fully address tge battery issue

The Service department was quite disorganized and the wait was quite long. I had an appointment and had spoken to service and parts about purchasing a replacement key and FOB. I was quoted $470 total including all tax on the phone. Thankfully I took notes and wrote down who I spoke to. Upon arrive at my appointment time, I was greeted at the car by a service porter who took my keys and jotted down the vehicle information. He escorted me inside where Adam a quite rude service advisor couldnt be bothered to acknowledge me for more than 20 min. 3 other Service advisors sat typing away with a line of 3-4 customers with not even so much as a greeting. Finally the Service Manager came out from the back and it was like magic he greeted everyone and all of the sudden all the service advisors were available at once. I guess the manager has to be present for the service advisors to work.When Adam finally had time for me, he had no idea who I was nor why I wad there despite me talking to him not 3 days before on the phone and him making the appointment. He called the parts dept who then quoted a price of $578 for the same key I had quoted 3-4 days earlier. I pulled up my notes and read back who I spoke with both in parts and in service which seemed to agitate him. Then he proceeded to argue with the parts guy while I was sitting there rather than walk 30 feet to discuss a solution in private. They settled on the original price only because I had notes (this is why I rated 3 instead of 1 star). Adam asked if I was going to wait and said it would be about 1.5 hours to cut and program the key. I waited in te lounge for at least 2 hours before going back to the desk where surprise no one tobe found and the porter had no idea where the work order was where my new key was or what the status was. Volvo really has a racket going where the dealer is the only place you can get a new key fob and transponder programmed. And buddy they know it. This dealership was more than happy to charge me $500-600 for a key an such terrible customer service. One bright side they did wash the outside of the car so I appreciated that. Would be nice if the employees actually had some integrity and work ethic. Its a shame that it was so obvious that the Service guy Adam was not happy about his job. I will never understand why people work in customer facing position if there job makes them miserable. It really creates a bad image for the company.

Good service. I always count on with weston volvo’s team for my car best care !!

Great service diagnostics and service done in an hour. Charged less than the estimate by over $70. They washed car and vacuumed as well!

As always, professional attention & service from Joes team. Though I bought at another dealer, Weston dealer is worth my going out of my way.

Service Advisors always friendly helpful and knowledgeable. Excellent SERVICR as always

The Service Manager has not well understood the meaning of Customer Service. Treating customers with impatience and with sufficiency, despite having always maintained a respectful and polite tone, is not suitable for a representative of a brand like Volvo. Honestly one of the worst treatment Ive ever gotten from a company.

Adam the mgr of collision department was friendly, professional and very helpful. Good experiencce.

Friendly staff, very nice waiting area with amenities for a comfortable wait.

Always great and professional service.

Great customer service

Always receive top-notch service from Volvo of Weston.

Very professional and good service

Excellent service, very professional and on time.

Excellent service and clean space for clients

Excelente customer service.

Very well staged for covid19 people spaced apart .still not satisfied with my brakes...they tremble when I try to stop..

I only used dealer for recall.

Great staff.

Starter issue diagnosed and repaired.Excellent service and had a complimentary loaner Volvo during repair.

Professional, efficient, and caring service.

Professional and extremely fast service

Seat belt manufacturer recall.

Updated software for new car delivery

Nothing else at this time

Outstanding!!!

Terrible customer service, you call and they leave you 40 minutes on hold, you make an appointment to do an oil change and then when you go to the appointment, there was never that appointment and they give you one for within 3 weeks, the truth or they change the people they have there or it will be worse