I had my car towed to Brownies after one of the very nice technicians told me they would take a look. The tow company was very busy and by the time it got over there the parking lot was full. The owner called me later in the day and was frustrated that my car was there as there was nowhere to park it, but I explained to him that I was encouraged to have it towed there that AM. It seemed like they werent exactly on the same page and it was unfortunate to have the customer put in the middle. The owner said it would be weeks before he could get to it. BUT, they quickly called me back and explained that the drive shaft was broken. They took the time to call and find out that my particular car was under a recall for this very issue. I was able to have the car towed to the dealership and fixed for free. What started off a little rocky ended fantastically! They could have easily not taken the extra step of finding out my car was eligible for free repair and I would have never known and paid either them or someone else to have it fixed. I really appreciate the honesty and extra effort. Id have no problem taking any vehicle here in the future because theyve earned my trust. Thanks!

Jeff is an amazing business man. Took my 2012 gmc Acadia to get looked at and he did it free of charge. Also broke down exactly what he needed to do and fix for my transmission. I will definitely be coming back. Best business for cars I have been to in a long time. Very respectful workers.

Had transmission in my Buick rebuild, by these guys and it still works great. I recently took my 08 Saturn SUV in for transmission work Jeff and the guys still did great work even being short handed, good work, good people and fair pricing.

Well Dave has done it again!! Replaced shifter cable. Got it straight from dealership. Need automotive repair? Go see Dan. If nothing else give him a call to uplift your day. His greeting is so professional. 😉😊

We were driving to Illinois from Cleveland, oh pulling a horse trailer when our truck started leaking transmission. These guys were wonderful! They got us in right away knowing we were in a sticky situation. Had answers right away and got us back on the road safely. HIGHLY RECOMMEND.

Jeff is a great store manager. Great customer service. Slightly lacking communication. Other than that with any issues that seem to arise, I can give one solid tip. Keep your cool and Jeff is more than willing to help in anyway possible. Even after 1.5 years of struggling with a Ford ranger transmission. I kept calm cool and collective. Finally getting my ranger back and having it back for almost a week. The OD sensor is agian back on. But pulling the fuse and the replacing it the issue goes away for a short while. Having other issues than the transmission Jeff fixed it at their cost. Makes up for a little of the lost time. Definitely recommend this shop so long as you have ample time and another vehicle to drive. Warranty is no issue. Would give 5 stars if I would have gotten more updates rather than having to call myself weeks after I was suppose to receive a call...... thanks for working so hard. Keep up the great work.

My 2006 yukon denali xl has been in that shop for 2months still not right everything is my fault besides the transmission .have ran any better since rebuild now i supposed to have a leak from somes now first my rims .masterairflow sensor then he sats to me it needs a covette part left it a week .get back dont drive like a new transmission ..went to columbus kept stalling tramsmiision hot says usually it the corvet prt that yhey said they put on..ton..told meon a monday will have it Wednesday .no call ..call me today by accident cause my number on some one elses in voice go up there a week later he said since i have paid i was after the truck they finished up i they havent startd and said now it a list of problems i said you told me a couple days so he say you want us to give back running right...thats my whole point of bringing it here even. Doe i was told notto go there..that dhoulfnt been a question it told him a 100% is how o wanted my vehicle after ive paid all of 2500 for a rebuild& and a extra 404..for a leak he was looking for 2 weeks after the rebuild..still waiting what the third outcome will be😡dont have extra cash didnt have rebuilt money need my vehicle correctd

When i brought them my car, my newly replaced engine ran so quietly, you couldnt tell if it was running. my car had been inspected by a different shop only a week before. the ONLY issue i had was a slipping transmission. i picked my car up from brownies and the engine was ticking and i had trouble starting my car. i also had a puddle of oil in my drive way the next morning. i complained and they told me to bring it back. when i came for my car the second time i was told the engine was shot. it was clanking and completely undrivable at that point. they took zero responsibility and offered to replace the engine for an additional $5000. i read their response to another critical review and they said the guy should be sued for slander. brownies is the one that should be sued and all the hacks that work there should go back to auto zone

These guys are great! Jeff and his team did a great job on my truck transmission.

Jeff have great customer service!

After several rebuilds and nearly a year in this shop, my actual mechanic has made it clear this shop has destroyed several parts of my car. They also cracked the side cover of the transmission, causing leak of transmission fluid. This shop is incapable of performing high quality work. Do yourself a favor and go somewhere else

Very professional kept me up to date on exactly what was going on and most importantly didnt do work that didnt needed to be done unlike some other establishments will do.

Some of the best guys that you can ever meet to service your vehicle and trustworthy I will go to them over and over again thank you guys youre the best and Jeff you are so nice appreciate you

Took my Jeep Patriot to have transmission fluid put in since it takes it from the bottom. I would highly recommend them. They were by far the friendliest people I have ever met. Jeff was very professional and informative! Thanks guys, you’re awesome!Aime’e Franklin

Always good to me. Rebuilt my Ford transmission and put a new transmission in my Nissan. Any issues were resolved professionally and timely if any. Love these guys !

Very impressed, fast and friendly and would Highly recommend going there for there service. Thank you for getting my jeep back on the road-Shania

That place had a line before they even opened. Even though they were busy it didnt take a lot of time. They told me what I needed to know even though they couldnt fix it. I appreciate that they didnt try to take advantage of a female.

I am extremely disappointed in the service i recieved here. I had taken my vehicle here before and everything was great but not this tme. I was told my car would be picked up from another shop on Monday and on Wednesday it was still not picked up.Even though i was gieven updates on my car they did not have. I called NUMEROUS. Times for updates and was told I would be called back and was not. I did not get my car till 5: 30 on friday. Maybe had it been picked up on Monday that would not have been the case . the whole time i was paying for a rental and they knew that. To top it off when i voiced my frustration all i got was excuses. After being lied to, treated poorly and pushed off I did not even receive a professional I am sorry or discount on my work that was done. So The week and work cost me over $2000 and no one even cared .

Checked my daughters car & didnt try to scam her.

Had about $300 worth of work done The day before New Year’sThey called me to tell me my vehicle was ready and they weren’t going to charge me anything this was the biggest blessing I’ve ever had last year around the same time I had to spend $5000 to get my transmission rebuilt here.. I just want to say thank you so much You really show me how much you appreciate customers and I will return

They hold up thier end of a complete transmition install with a warrenty. I was told to get fluids replaced with in one year. I thought I was going to pay f ok r the fluid change to keep up on the warrenty of transmition, but didnt. It wad on t j.g em and they did it in a quick fashion. Thanks Brownies. Great work.

This Brownies IT location is a pure winner in my book. Had a major transmission leak that Ive spent countless money on fluid to keep it going, then I checked reviews on Google to see whos the best around. Clearly people who gave this location a one star must have a short term memory on where they took they car to get it worked on cause first thing first is the paperwork. Thanks to Jeff and his crew my garage floor dry again and did the work for a very nice price. Will do business again with them and let others know with transmission issues to take car to this location.

Take it somewhere else. Service takes weeks.

Emergency repair to my son-in-laws car. Did a great job and worked with us in getting it repaired right.

Your still working on it for miss Elliott but you have been straight up I appreciate that curious to hear what you find in that Chrysler

Great place, have looked at the car 3 times with no charge. Highly recommend

My transmission went out on my 2001 GMC Yukon Denali XL...& They fixed it & it runs even better!! I would like to thank these guys ...very friendly & professional & did a very good job! 👍👍👍👍👍

Wonderful and honest customer service

The manager and techs are very professional, and go out of their way to provide honest, top-notch service. I highly recommend this shop.

Great bunch of guys. Im always thrilled when I get my truck back

Brownies independent was your great place to go they was very respectful and help me with all my problems and some I recommend its a great place to go

Guys were great with my car.would go back

My only issue is that they dont call you when they say they going to call you. My car had been there for 3 weeks, but thats no problem. I just would appreciate if they just took the time and call me.

Its a decent storage unit cant complain pretty good deals

Ok

Dishonest and upselling.Chad was stepping in for Jeff had offered to check out the car for the whining sound for free. Jeff soon came and after they had diagnosed the issue stated it was the 2nd gear in the transmission, also stating that they were the ones that rebuild the transmissions for toyota, he said hes never seen an issue like this but its 1600 to get started... I went to several shops after and eventually over to the Dealer, only to find out after paying for a full up diagnostic that a air hose was unplugged and caused all of this. The dealer stated it was a very simple catch. I am very surprised that this was not caught from Brownies- they could have costed me 1600 to plug in a air hose with this idiocracy. Never bring a car to these people.

Love this place. My car was having problems and Brownies fixed it up with no problem. Very reasonable prices and nice personable staff. Who understands that times are hard.

Free scope cost me $180. I was told that after they scoped my car they wanted to proceed with an internal inspection that wouldnt cost any more than $390. I got a call the next day saying my transmission was out and they needed $300 good faith payment to continue. Without knowing what else he told me his boss changed his business practice after he committed to me. They may do good work but I would rather have them put my car back together and take my business elsewhere. Oh and by the way thats going to cost me $180.

Stop in or call and make an appointment, Jeff and Jeff are very knowledgeable, considerate and easy to work with. A+ rating! Kim Mader

I had a transmission problem a few years ago so I took it to Brownies and they did a phenomenal job. Jeff is really nice, he explains everything so u know what your I was paying for, and he told me what I need fixed instead of trying to make a profit! I take all my vehicles to Brownies because I trust them!

How unfortunate. Left our Trailblazer overnight so they could test the problem. It took a half a dozen calls and the rest of the weekend just to finally reach them. They claimed to have been calling but there were no missed calls and no messages. Diagnosis new transmission. $2200. Took it to lyndsays transmission for a second opinion. After 5 minutes he determined that a cooling line was leaking. Next day and $205 later it ran perfectly for a year and a half until we sold the SUV. Brownies is either incompetent or crooks. Not sure which but neither deserve your business.

These people treat you fairly and do good work

I have a 2007 Nissan Moreno it was leaking transmission fluid Jeff was very nice and very helpful he explained everything to me and how he would fix the problem this kind of honesty and kindness is rare these days I will be referring everyone I know that has a problem with there transmission to go to Brownies on Dixie Dr best auto place I have ever visited you do not have enough stars for them THANK YOU JEFF AND YOUR WORKERS

I called to ask for some information only.

Love the service and the guys are so nice. Jeff explained everything to me and did not beat around the bush. I highly recommend these guys!

Very nice

The broke a part on my car and then told me well put the part in for free but we want you to pay for the part and idk but ive heard from several people that they drive customers cars around

My car was leaking transmission fluid. Jeff looked at it and told me it was a loose hose. Charged me nothing! Great dude!

They did a free test on my car to see if the transmission was really bad or just something different. Friendly staff

Great place Jeff the Manager is awesome

I simply cant say enough about Jeff and his crew. Above and beyond just fixing the issues. Transmission Problem? Call these guys.

Great customer service Jeff really broke it down for me and helped me save a few dollars on taking an 6l80e 4wd and making it a 2wd for my project very professional

They told me one thing, then did something else, next if youre going to call at 12, actually make the call if youre running behind, be the professional you say you are, didnt want to wait an hour to get my car, when someones there and dont take care of you, I paid you on time treat me like it.

Jeff was very helpful and knowledgeable when helping me diagnose some vehicle transmission issues. Looking forward to working with him in the future.

Honest. Gives free diagnosis/ estimates.

Jeff was super nice to work with during a stressful time and prices were very resonable! Id highly recommended this shop to anyone in need of car repairs!

I first took my tow truck there like a month ago, it took them 2 weeks to put a clutch and slave cylinder in. Kept telling me it would be sooner. Got my truck back and a week later no clutch again. Now they done had my truck for a week again and still not fixed. Putting me out of work. Bad Service, They suck

Tried settle a dispute with them out of court, then in court, dont even try to take them to Small Claims, their a corporation and are above the law, it cost me as much as they owed me back.

The managers and the mechanics are nice people. Always willing to solve problems with a good attitude.

36 point inspection for free. I love their service.

Good service

Best at figuring out problems with car. No charges to check it for me

Coolest staff ever

Excellent

Great people

Great fast service

Horrible..never again!!!!

Good mechanics and they are not as rare as the mechanic next door