5 stars isn’t enough to describe my experience with the guys at Jeff Schmitt. Corey, Jeff & JP have made me feel like I’m part of their family. They truly have taken care of me as if I was one of their own. Their customer service is exceptional. If you’re looking for an amazing car buying experience, please go see them. You will not be disappointed! Thanks again guys.

My husband and I were on the market to purchase a new SUV. Weve owned Cadillacs previously and have fell in love with the brand. This is our first time visiting the Jeff Schmitt Auto Group in general. We were met with genuine, informative and patient customer service at the door. Our car buying process began with Mr. Cory Sexton. Even though the selection wasnt that big, he was still very thorough and was very eager to help us find what we wanted in a SUV. Due to the car chip shortage, Cory did provide us with many options to test drive. We were adorned with the 2020 Cadillac XT6. All of our wants and needs were met with this beauty of a car. The exceptional customer service did not stop on the show room floor, however it continued with our financing process as well. Mr. Morig McIntosh, is the finance manager, he assisted in getting us the best deal. He was friendly, knowledgeable and left out no detail when it came to our contract. With the pandemic and economic crisis currently engulfing the world we greatly appreciate him getting the deal we did. He treated us like family. We walked away elated with happiness that we found a car that we love but also were treated with love during the process. A wonderful experience that we will be telling all of our friends and family about. We will certainly be back at Jeff Schmitt for future purchasing.

The Service Department personnel are very professional and helpful. The time it took for maintenance on my vehicle was excellent. Nice and clean waiting room as well.

I had an amazing experience in the transition from my old DTS to my new XT5. The team at Jeff Schmitt Cadillac are extremely knowledgeable, helpful and oh so friendly. Buying a new car at this time when there are so few to choose from was stress free and easy. I thank the team for all of theirhelp and look forward to returning for all routine services to be able to say hello and see what is new at Cadillac!

I have brought my Cadillac XT5 there for years with no issues. Recently bought a 2012 CTS V. Took it there for an extended warranty issue for the supercharger. Service manager stated that there was nothing wrong with the supercharger, but the entire rear differential needed replaced for $4k.Took the car to an independent shop that confirmed the rear diff is fine, but the blower on the supercharger will need replaced soon. Very disappointed, will not bring any vehicles back to this dealer, and when I am in the market for a new Cadillac in the future I will go somewhere else.

Im in my 80s. In my many years on planet earth, I have purchased many new vehicles. The purchase of my new Cadillac from Jeff Schmidt Cadillac was the most pleasant of all those purchase experiences over the many years. I would like to salute Malcolm Worth for being the best sales consultant that Ive encountered in my vehicle purchasing experience. Also I want to give a shout out to Sam who saw that my Cadillac was delivered looking like an ad from a magazine or the Internet.

Top quality service and dealership. I have many options in the area where I reside. However, I drive 90 minutes for their consistent service. So for me, its not about convenience, but fabulous service.

Corey was our sales consultant,he was very friendly and very quick and organized with getting our paperwork together. Shawn in finance was awesome. Straight to the point and honest with us. He had everything organized and ready to go. They were both very patient with us as we were there past closing time. Great experience!

Excellent customer service, and ease of doing business. Love our new Cadillac XT5

The absolute best experience Ive ever had getting a repair done on a vehicle. Tom was very nice and extremely helpful. He called and updated me on my cars progress and really made me feel respected. I will only be bringing my vehicle here. Tom and the employees here deserve an award.

When looking for a specific car, I found exactly what I wanted at Jeff Schmitt! I was blessed with Corey Sexton as my salesperson and Dennis Morrow for financing. They both were incredible!! Corey was so patient with me, accommodating, and such a pleasure to do business with, (and his laugh can brighten the dimmest of rooms!) Dennis helped calm my car buying anxiety and made the experience so delightful! He kept me laughing but also took his job very seriously. I would highly suggest Jeff Schmitt to my dearest of friends and family because they made me feel like family. 😊 Even more than a year later after my purchase, I can still reach out to either one of them for any questions or concerns I have and they still treat me as a valued customer. Thank you Corey and Dennis!! Youre amazing!! ☆☆☆☆☆

I went to this dealership looking to purchase a car, after test driving the truck of choice, & running my name to see what I would b approved of, the salesman came back to me and said with your credit score there isnt much we can do for you and with your annual income this is not something you can afford. Instantly discouraged i asked what would he recommend. He then started looking at very old vehicles. Everyone was extremely rude.the manager that pulled my credit and appraised my car never spoke or even so much as acknowledged me. Very awful experience super belittling and degrading

We just purchased a used vehicle from Jeff Schmitt Cadillac and I have to admit this was the first time we didnt feel as if the dealership was trying to pull a fast one and sell us more than what we wanted. They truly restored my faith in the buying experience. Thanks for showing us not all Jeff Schmitt dealerships are the same. Were be back Jeff Schmitt Cadillac! Thanks to Collin Losey for a pleasantbuying experience.

My experience at this dealership was by the worst!!!!! To me because I didn’t look a certain way and did not have the perfect credit I could not get any help if u are ever looking to get a car please do not waste your time with them by far thee worst experience!!!!

Sales experience was very quick and easy. Salesman was great to work with. I will heavily suggest you have any pre-owned car inspected at a certified mechanic before purchase. I bought a 2015 Infiniti QX80 with 65,000 miles on it and the transmission needed to be replaced just days after purchase. Several calls and emails asking for help to cover the $2800 out of pocket repair have gone unanswered. Outside of that issue and very good dealer experience.

My Wife and I were extremely happy with our first encounter with the Cadillac people we saw and dealt with

Tom in the service center flat out lied to my wife on a diagnostic fee he said would be applied to the cost of repair. Then quoted 670 bucks for an impact sensor and 15 minutes worth of labor. Shady

This was my first purchase of a Cadillac, as my main driver.Our sales person(Robert Sanders, Jr.) understood what we had been looking for and we had found the one on their website. The whole process was easy and I love my beautiful car!

While the brand Cadillac is known around the world for class and distinction---the Jeff Schmitt service department and dealership leaves a lot to be desired. I bought my vehicle Certified Pre-Owned, that should be a good solid vehicle needing little maintenance. Within the first couple months I incurred large service bills for brakes-rotors-fuel injection cleaners and the like. I have had to take my vehicle back twice for two different repairs that were not done right the first time. I do not trust them to bill correctly and I have not left the dealership without paying over $350 minimum. I asked on the last visit for them to wash and vacuum since that is one of the services they claim to offer free to their guests. It may have been run through the wash...but was still dirty and the oil pencil used on the windshield was still visibly there, in YELLOW, not like you could not see it. It was also not vacuumed out either. To add insult to injury- the Extended Care Plan that I purchased as well fore the vehicle that cost $1500.00 and says it covers windshield chips, they just emailed and said it was not covered. This should not be that much of a hassle to get things covered and taken care of. It is very disheartening and frustrating.

Loving my car. Would have gave five stars if the person did better on the detailing.

As always, Anthony Leet and his team of service professionals continue to provide top notch service! Very professional and in my book, there is no other service provider I would go to! Thanks again!!!

It cost me $160 to get my car back from them and have them tell me it wasnt covered under warranty and that I had no warranty. They wanted $1100 to fix a window seal and when I told them no way they came down to $500. I still told them no way. They claimed that they had to replace the entire piece of glass to get the seal because they couldnt get just the seal but I can buy the seal from GM for $75. Dont waste your time or money here or on any Cadillac in general for that matter.

Malcolm made all the difference in our decision in where to buy our next vehicle. Jeff Schmitt had an awesome selection of new and certified preowned Cadillacs. Once we decided, Malcolm took the time, even stayed after hours, to make sure we completely understood everything about the vehicle and that we were completely satisfied with our decision. I would highly suggest Jeff Schmitt Cadillac to anyone interested in buying a Cadillac, and more over Malcolm as a sales person. Very caring, professional and knowledgeable. Not only have we found a dealership we trust but a salesman as well. Thank you Malcolm! - Dave S. 2017 CT6

Top notch dealership... few and far between nowadays. Malcolm was great to work with and made the car buying experience what it should be... painless and enjoyable!

I recently purchased my first XT5 350 Cadillac and I absolutely love it!! The color I chose is everything!!! I received 5 Star service from my Salesman David Kerg and Shawn in Finance. David listened to all my wants and needs and did all he could to achieve them! So if youre looking for that right vehicle, I strongly recommend Jeff Schmitt Auto Group! My team went the extra mile and then some! Thank you!!!

Alyx from the service department was phenomenal! Alyx was able to hook me up and get me in today when they were all booked up. He was awesome and extremely knowledgeable... went over everything with me which I appreciated very much, I would 110% recommended going here to everyone I know just because of the experience I had today. COMPLETELY SATISFIED CUSTOMER!!!

Great Experience, and has proven to do their very best in Customer Service.

The people at Jeff Schmitt Cadillac were amazing! I bought a beautiful 2020 xt6. They even let my dog come in and check everything out! Had a great experience and a wonderful, very professional sales rep. Thank you, Malcolm Worth for all your hard work this week and making my dream of finally owning a Cadillac a reality!!

My husband went in for repairs. They were very nice and knowledgeable. When Im ready to purchase my car. I will most certainly shop there.

Malcolm Worth did an outstanding job finding us the right vehicle! We had a very pleasant experience working with Malcolm and he took the time to explain all of the details about the Cadillac we bought. I highly recommend purchasing your next new or used car from Malcolm Worth at Jeff Schmitt Cadillac, you wont be disappointed!!!

Rob Sanders and Jeff Schmitt are always a pleasure to deal with. Excellent service beyond expectations and that isn’t some canned response, these guys do it right and I will always come back

My visit was awesome,,, my salesman was Malcolm worth,,,very very kind,,understanding with my needs. I cant help but tell all my friends to definitely go visit Jeff Schmitt Cadillac if they need a car,,,and make sure they ask for malcolm. He will make you feel at ease about buying your next car. Thank you so much

Pleasent experience jeff schum and team at his counter. blessing to the universe thanks for being there at this time and place. Nissan versa

Excellent service from start to finish!

Repair time was an extra day waiting for a part that should not have failed on a 2016. Dealer repair effort was ok but replacing removed panel was poorly done. I had to finish the effort.

Was very pleased with Jeff Schmitt Cadillac. Jeff and Malcolm were friendly and helpful. They took the time and effort to find me a used vehicle that was safe and dependable. They also helped make the process go well and smooth. Best experience at this dealership. Would highly recommend them. Thank you, Jack Schmitt Cadillac, for my vehicle! :)

The entire experience at Jeff Schmitt was first rate. The entire staff was friendly and invited me in with a warm welcome. They had an excellent selection of Cadillacs, and they were able to find the perfect car for me. The entire buying process was smooth and pleasant, and by far and away the best experience Ive ever had purchasing a vehicle. My salesman Rick was excellent, and the manager Jeff was excellent as well. Both great people I highly recommend working with!

I bought a 2019 certified pre owned Escalade from rob sanders on July 20th 2020. I was lead on to believe that this was a gently used vehicle driven by a 70 year old man that gets a new vehicle every year, with a clean car fax and not a single flaw.The part that was left out was that the car was damaged while the general manager of the store was driving it as his “demo”While the GM was driving the car, there was major damage to the passenger side resulting in a full paint job of the vehicle that was later discovered by local company before they did a ceramic coating.The paint job was a cover up to cover damage the GM caused and wasn’t reported.The paint job was rated a 3/10 by the most reputable paint correction company in the east coast. The paint job was done at Jeff Schmitt Chevrolet.I will never deal with a dealership that does a cover up job like this again.I am left to try and reclaim the money spent to remove the overspray all over the windows, trim, chrome, and the trim pieces that were removed incorrectly. I tried to reach out to rob and josh in the dealership and I was told sorry about my luck and the pound salt AFTER they tried to deny that there was a repair made.

Shawn the finance mgr was great. Helped us get our 2nd Cadillac

Good people just a little slow in the finance department with only one person. Update finance department after 8 hours of being there call us the next day we had to come back in to read sign the papers because he messed up . Scott in finance is not worth the aggravation. Go purchase a car elsewhere.

The recent purchase of my new Cadillac SRX was the most wonderful car buying experience Ive ever even heard of! The salesman, Malcolm Worth, truly listened to what I was saying about what I wanted in my new car. He made the entire process easy and stress free! Thats saying a lot! He explained all of the available options and accessories in a clear and forthright manner so that I was able to make an informed decision. I never felt any pressure at any time during the process. I will never buy a car from anyone else, and have told all of my friends and co-workers what a great salesman and dealership this was to work with.I received a personal thank you note from Malcolm Worth, which is not something you hear of too often these days.He followed up to be sure I was still happy with my new car, and to ask if I had any questions.I have had a couple of questions on how to operate some of the accessories and felt very comfortable calling Malcolm and asking him about them. He was more than happy to answer my questions and walk me step by step through what I needed to do to operate the accessory.If you are thinking of buying a car (new or used - any make) make it easy on yourself and call Malcolm Worth at Jeff Schmitt Cadillac! Youll be glad you did.

I hate to car shop simply because salesmen are just a pain. This is the best experience Ive had. They were very open and aboveboard without being a pest. And that was for a used car. Its hard to imagine it being any better if I were buying a new Caddy. Jeff and Malcolm were great.Update. They owners manual wasn’t with the car when I bought it. No big deal it was a used car. Imagine my surprise to find a large package in my mail a couple weeks later.Apparently they found it and took the time to mail it to me. That’s going the extra mile.

Malcolm Worth was very helpful in the purchase/lease of my new 2020 Escalade ESV. He left no stone unturned in finding the best deal for me. He was very thorough and knowledgeable. I was very pleased with my overall experience with Jeff Schmitt Cadillac

Good experience there, my sales consultant Mr. Malcolm Worth was very professional and knowledgeable, helping me into a new car. Giving a good review.

Great place to do business. Very friendly knowledgeable staff. Would highly recommend

Great place, top notch dealership. Super friendly sales staff (Tim especially), Jeff the manager worked with me on price and Dennis got the finances and paperwork squared away. I’ve bought several cars the past few years and this was by far the best experience.

Service was outstanding. We were treated royally and a short amount of time You all are the best and we are still recommending people to you Thank you for all you do and if we can be of service to you dont hesitate to contact us. BlessingsThe Moores

I want to Thank Malcolm and Josh for the hard work and extra attention they provided me in finding the right vehicle. I love my 2013 Jeep Compass and if it were not for Malcolm I would not have even thought about getting another vehicle. It was the best thing that I could have ever done, and I am so grateful. Malcolm and Josh went above and beyond expectations, and gave me a deal beyond my wildest dreams. I am so appreciative and grateful for the Excellent Service and the Wonderful way they took care of me. I love my Jeep, on a scale of 1-10 with 10 being excellent, they receive a 10+.

With the help of mr. Worth I now own a vehicle that serves me well for both business and personal use. His knowledge of the type vehicle that will serve me best has work to benefit me with the vehicle I need daily to get the job done and look good (Professional) doing it. Thank you Malcolm and JSC.

Recently bought a vehicle from them. Paid for the extra warranty protection etc.. I noticed my vehicle was literally leaking oil 2 days later after I just purchased it. I immediately took it back and they were trying to charge me to even pull it in the shop. Didnt care at all that I drove 2 hours to get there. What was the point of the warranty? My salesman seen me and all he could say was That shouldnt be happening and disappeared. It was the biggest joke. Turns out I fixed the problem myself. Hey Jeff Schmitt, train your service techs how to tighten the oil drain plug next time you sell something to a customer!!! Oh and my salesman failed to mention that the black ecp detail box was an additional $1300. He made it seem like it was a gift for buying the car. Total scam and quite pathetic.

I just bought a used car at Jeff Schmitt Cadillac and loved the buying experience. Kris Redick met us in the parking lot, gave us the keys and let us test drive the small car. He helped us get the pricing we needed and made everything very simple. He was very polite and definitely not pushy! He came in on his day off to finalize the deal for us and had the car waiting at the front door for us. Kris coordinated everything and made sure we were truly satisfied before we left. This was truly a great car buying experience!

Had my car towed in for a diagnosis on Sunday because I bought the car with a warranty from them. They first diagnosed the car with failed spark plugs (cost $522), they then told me it was the crank shaft ($1000 just to find out if that was the issue) They then told me that I needed two catalytic converters and an O2 sensor. ($1700 and they were not sure that was the problem). Luckily they did not disassemble the engine for $1000 before they found the exhaust issue. After 5 days of them nickel and dimming me I decided to have the car towed to another shop on Friday. I was charged the $522 for the spark plug change. The car arrived at the other shop and the mechanic there immediately called me telling me that there was a lot of things that Jeff Schmitt has on the service slip that had not actually been performed. He then went ahead and re diagnosed the problem. The car was up and running before I even got home from work that day. We went and picked the car up and all that needed replaced was one catalytic converter and a coil pack and 1.25 hours of labor totaling $450. The tune up my car received from Jeff Schmitt was most likely not needed. It was probably the coil pack the whole time. During the whole process at Jeff Schmitt I was not treated with respect and the service manager would not give myself or my wife the time of day. When my wife picked up the car at Jeff Schmitt the cashier was looking at the slip and said to my wife, wow this can’t be right, This service should not cost this much. She called the service manager and asked him to take a look at it and my wife told me that the woman eyes got real big and she just said OK, very sorry. So apparently the manager gave her an ear full. Everyone in the service department that I spoke to is untrustworthy and uncaring for their customers. I will NEVER return!!! The only reason I gave one star is because it is not an option to give zero.

The body shop is FANTASTIC. Unfortunately, Ive had my poor van into the shop twice. The first time, the body shop fixed $19K damage to my van. It was PERFECT. This time, after we were rear ended, they fixed it perfectly again. They took extra care to shine up the tires and the steering wheel and all the finishes inside as well. I cant say enough good things about these guys. John, Sheryl, and Jaimie are the best.

I dont know about the dealership side, but the service department at Jeff Schmitt has been terrific. Ive had a troublesome 1995 Deville for the past two years, and they have been great to work with. Everything they fixed has stayed fixed, and they actually listen to this half-knowledgeable customer (not all repair places do...). Their prices have been quite reasonable, too. I only wish the car had been as reliable as them!

The best place to buy and service Cadillacs!

Great friendly service & they sanitize your vehicle before and after service! Limit of 6 people in the customer waiting area for social distancing!

My previous interaction was fine but my recent customer service experience was pretty lacking.I contacted the dealership for a maintenance quote via email and the laughably titled Customer Concierge responded with the phone number for the service department. If I wanted to call the service department I would have done that instead of sending the email. This is not the service I would expect from a luxury brand. I will be sending my business to their local competitors.

Malcom Worth was very patient was very patient with both me and my mom in this car buying experience applying no pressure towards me.

Jeff Schmitt Cadillac charged me $342 for a new battery. I realize you pay more at a dealership and Im ok with that as they are convenient and they took good care of me when I bought my truck at their dealership in Columbus. However, this is criminal. I gave them a chance to adjust, but nothing. They defended the charge. Jay Schmitt won my loyalty when I bought my truck in how he handled a 3rd party transaction. Your service dept just lost me for good.

I came to Jeff Schmitt to get my electric truck lock repair, well they did a great job repairing it, however I have a rear view camera installed, (by Jeff Schmitt) granted it is not factor install but it worked fine. Well after I left my rear view camera quit working, the power is on but the camera does not show the rear view.

I have had the pleasure to work with salesman Michael Jackson and the staff at Jeff Schmitt Cadillac since summer 2012. Recently, I have been considering purchasing a new luxury vehicle and decided to touch base with Mike to begin viewing my options.Mike is a true professional having provided me with an exceptional level of knowledge about the current options available in Cadillac vehicles. Moreover, Mikes attention to detail and patience with the overall process is why I cannot see myself looking anywhere else when purchasing a Cadillac. Way to go Jeff Schmitt!

Had the pleasure of purchasing a used vehicle from Bryan Edwards recently. It was the easiest car purchase I have ever made. Bryan was awesome to work with; he has a pleasant no-pressure attitude, explained everything in detail, and was straight forward and honest.

To make a long story short, my husband and I visited Jeff Schmitt Cadillac and were very interested in a used 2017 Cadillac. The salesman was very helpful but hands were tied when it came to us making a deal. We dealt with Josh and very disappointed when he let us walk out the door over $250.00. We ended up driving to Cincinnati and purchasing the same vehicle for $1,500 less. We didnt mind driving to Cincinnati but very disappointed because we loved the salesman and dealership and most of all we wanted to buy local and support a local business. We really think Josh failed your dealership.

This is our second vehicle got and Malcolm provided Outstanding service once again.

Very nice salesman, although the time from arrival to finance and leaving was over 5hrs of waiting

Excellent customer service! Eric Lower listened to EXACTLY what I had to say. He was not the typical pushy salesman - did not overtalk or try to force me into a car I didnt want. I told Eric the exact features I was looking for and he went as far as driving me to all of the Jeff Schmitt dealerships to look at other makes/models of vehicles. He and Mike made me feel comfortable in knowing that they both understood what I wanted and will work to help me. I will recommend them personally to everyone I know who is looking for a vehicle!

Ive dreamed of owning a Cadillac my entire life. Yesterday I was blessed to work with an amazing group at Jeff Schmitt Cadillac during the purchase of my new car. Malcolm was extremely helpful and not pushy. He is well educated and takes an approach I have never seen before when dealing with new cars. He puts himself in your shoes and understands how to treat people the right way. I felt apart of the family as I met other staff members such as Dennis. These guys really know how to treat people with respect. I couldnt be happier with the experience and I will never shop in any other network.Thanks guys-Chris Voudris

So far so good. My first experience with Jeff Schmitt and they have done everything right. Very refreshing to get that kind of service!

Once again, I can not say enough good things about Bryan Edwards!! He made having my car serviced a pleasant experience. I will continue to drive the extra mile(35) to have him as my car salesman. He is truly an asset to your company.

I have just purchased my second car from Bryan Edwards at Jeff Schmitt and everything was perfect. I was able to call and tell him what I wanted to look at and everything was ready to go when when I arrived. I was able to get everything I wanted at the monthly payment I desired. Thanks again Bryan !

If you buy a new Cadillac, yes they are great! But if you own a used Cadillac, dont get it fixed here! The cost is extreme! They will find something extra every single time! You cannot get out less than a Thousand dollars!!!! They charge three times the cost for parts than Auto Zone. GM, Cadillac, Delco, do not make parts anymore! There are only two main suppliers of replacement parts and everyone gets them there! Then with $90.00 and hour, plus, labor, no matter what the job, and you are screwed! And with that much labor and parts cot you would think they would wash and vacuum the vehicle, no! Only Dealerships who respect and appreciate your business do that!

I really liked the process simple and very quick. Had no issues really enjoyed the staff; Amanda was great to talk and deal with.

I just purchased a 2013 SRX a couple of weeks ago. My salesman was Eric Lower, and I have to say he is the best. I feel that he really cares about his customers and the way that he worked with us on price and getting us the exact vehicle with all the accessories that we wanted. If you want to buy a car check out Jeff Schmitt Cadillac, you will not get a better deal anywhere else.

Mr. Malcolm is a man of integrity and patience. I am blessed to have the opportunity to drive home with a car I really like. Thanks and recommend anyone to see the folks at Jeff Schmitt Cadillac

I would like to share with everyone how awesome Bryan E Edwards has been in continuing to keep in touch and make sure that I am still pleased with my New Impala that I purchased in March. He has touched base with me on several occasions to see if there is anything I need and to make sure everything is going great. I wish there were more sales people like Bryan in the world it would definitely make it a better place. Thank you Bryan and all of the Jeff Schmitt Family. Yall are a good place to do business with.

Avoid this place like the plague! I found a car online, called the dealership to make an appointment same day. I left work early and drove two hours to get to the dealership. Upon arrival I was informed that while my car was sitting up front waiting for me, another couple without an appointment and asked about it, and was taken for a test drive! They didnt say this car is on hold for another customer who has an appointment. They didnt say we can show you any other car on the lot. I sat in the waiting room for an hour while they were actively selling the car to the other couple. After an hour I was informed the car had been sold, and there was nothing they could do. This is one of those dealerships you wish someone would warn you about before you go. Do business elsewhere.

Ive had been looking for a car for my wife and found the perfect one on the Jeff Schmitt Cadillac web site. I called ahead to set a time and make sure it was available. When we arrived we were met by Jeff VanGorder who told us they had the car warmed-up and ready and then introduced us to our salesman Michael Jackson.It was like dealing with an old friend for in fact we were because Michael has been selling Cadillacs to our family for over two decades and we had lost rack of him. Im not exaggerating when I tell you Michael will exceed your expectations and do anything possible to earn and keep your business. I think it speaks very well for this dealership that they have him on their staff.It was great day and a great buying experience and everything was exactly as described. Michael is a seasoned expert and went over all the changes and improvement since our last Cadillac purchase and was a pleasure to work with. Everyone that we met that day was very friendly and made us feel welcome. Well be back!

Just leased a new 2013 ATS from Jeff Schmitt Cadillac. It drives like a dream, the sales and finance team were top notch, very helpful, no hidden agendas. Will definitely purchase or lease my next vehicle there. Thank you, Rob Sanders!

Great customer service, willing to give me a helping hand

I was looking for a specific SUV and Marvin delivered on every aspect. Great group of people work here.

The parts department was excellent however Tom in the service department was terrible, acts as if your bothering him when you arrive and does not communicate well with customers or other departments. They are not friendly and often seem racist. I will not go back to the place and feel as if they have damaged my vehicle now I have to find another place to get serviced.Stay away from this place

Great Service! They make it feel like family!

I purchased a new car from Blaine Vencill at Jeff Schmitt Cadillac and had a great experience! Blaine was very helpful in helping me to find the right vehicle for my family and making sure the entire process was smooth and easy. He went above and beyond providing the very best customer service! I was very pleased with the customer experience from Jeff Schmitt Cadillac and will be definitely be back for any future purchases!

We have bought 2 cars at Jeff Schmitt one at the Mazda dealer and now one at Cadillac. Our experience with Cadillac has been awful! Josh will not return my husbands calls. We are having problems with the car we purchased and now 3 messages have been left for Josh with no return. He is clearly guilty of something. We have only had the car for 2 weeks and no one from Cadillac will call us. Very disappointed.

Wanted to purchase a new Cadillac and contacted Jeff Schmitt Cadillac thinking they could help, because well, theyre a Cadillac dealer. Crazy right? They didnt have the vehicle I wanted on the lot but they agreed the could locate one. While I had no issue with providing the requested the deposit ($5000), they would only bring in the car if I would agree the deposit was non-refundable. Hows that for portraying confidence in the Cadillac brand - worst salesmanship Ive ever seen. To add insult to injury they then wouldnt provide the dealer info for the guys that had the car. Im just amazed at this business model. No where else have I seen this. Ive ordered vehicles for years and never has a dealer taken such a tact. I understand weighing risk but for a military customer with top tier credit and twenty plus years of service Im surprised at the unwillingness to try and close what seemed to be an easy deal.

Hunter took excellent care of me and anticipated my needs. The technicians are excellent and my car is back to excellent running order.

Im in the market for a new car and Im starting to test drive cars that Im considering. My friend and I came to the dealership today so I could test drive a car. We saw 3 salesmen and not one came over to talk to us. As a matter of fact, one came walking and and we thought, Great, someone is going to come talk to us about a car, but he ended up walking over to the couple that came in after us. The other two salesmen finished their cigarettes and decided to go back into the offices. I was going to go inside, but decided that Im the customer here and I should NOT have to chase a salesman down. Especially, when they are not busy. It appeared they were not interested in making money off of me today.

Great service and clean comfortable waiting area. Courteous people and professional service.

My husband was in to trade his Dodge Ram truck for a Chevy Tahoe. Rob was the salesman who took care of him. He went above and beyond being a salesman..He was a pure gentleman. You could not ask for better service . Everyone in the store were the same. Thanks so much Rob for a pleasant experience, you will be the first I will contact when I get ready to trade. Thanks for showing how a car lot should be run....

We visited Jeff Schmitt Cadillac on 8/16/19 to look at and potentially buy a 2020 XT4 when we walked in the showroom a salesman greeted us and asked what we wanted to see. We told him and he responded the dealership did not have any. I told him according to your website you had at least 4. He looked on his phone and decided I was correct. We took one out for a test drive and really liked it. He informed us there were no promotions on that vehicle and that a lease monthly would cost us at least $750. He told us our best bet would be a 2019 XT5 so we agreeded to take on out for a test drive so we did. We asked him to work up the numbers for a monthly lease on that model. He came back with a $498 monthly payment. We told him we would like to proceed but we needed to get the family GMC number. He said if we wanted to come back 8/23/19 he would hold that vehicle for us. When we arrived I already knew the vehicle that was supposed to be ours was sold the day before. I showed him the stock # that he gave me the week before and asked if was the one he had the paperwork for and he assured me it was. After about 2 hrs I confronted him because the stk number on the package on his desk was not the one we were promised. He proceeded to tell me ours was transferred to another dealer another lie they sold it to my sister and brother in law the day before. It turns out the one your dealership was trying to pass on to us was a demonstrator with 2750 miles. Needless to say after 5 hrs we walked out and went to another dealership and bought the vehicle we wanted.

We looked online to see what was available. Called to see if a particular truck was still there. Went to look at it and decided to buy it. We worked with Bryan Edwards. He was very personable, polite and more than willing to work to help us with the purchase of the truck. We have bought from Jeff Schmitt before and Bryan has surpassed all the other sales people we have dealt with so far. Thanks very much Bryan for working with us.

My wife and i recently purchased a new Cadillac SRX from Zachary Long. He was extremely knowledgeable and went above and beyond to make sure we were comfortable with all the features. Josh Long handled all of the finance paperwork for the sale. Josh was also knowledgeable and friendly. I would definitely recommend both Zachary and Josh to my friends and family.

Zack Long is a very professional sales person, he explained everything, was easy to work with, and very knowledgeable. He was a very pleasant and fun person to work with. I love my 2014 Buick Regal. Thank you Zack

In comparison to other Cadillac dealership, the quality of customer service and amenities are extremely poor. My cadillac was towed there on a Friday evening at 5:30p and I requested a loaner car just until Monday morning and the representative stated he couldnt provide one because the timeframe would exceed there 3 day policy and also I had to be getting a more expensive service i.e. transmission repair or engine repair. I didnt received one car from the representative providing the status on my car, I had to call each time. I was told I would receive a call when the service was complete and no call. I went to pick my car up Tuesday morning hoping it was complete and the cost was a little less than $330 and I provided the representative my credit card and he asked if I needed to split it between two cards, Im not sure why. Maybe I didnt look like I could have $300 available on one card. I asked for military discount and again they only provided it if your spending more money. LOL And last but not least, they didnt even wash or vacuum my car even though they ask me Friday and I said yes. The representative tried to use the excuse that their power was out the night before, however, I asked him when I first came in to pickup my car if it had been washed and he responded yes but said he hadnt seen it with his own eyes. At that point he shouldve went to check and since it hadnt been it couldve gotten started while I was handling my bill. However, he chose to wait until he pulled my car around and try to apologize and ask if I wanted him to bring it back in to be wash. NOT impressed at all with the service. They seem to be focused on money so much when they need to improve the quality of service.

Very nice and respectful guys. See ya next Wednesday and thx for helping my baby girl out.:)

Very helpful & completely satisfied with my purchaseZach Long was a great help !Edit to add: two months later I had to take an additional loan out for almost $1500 because the transmission had already went out, neither the sales rep or fiance department could be reached and I felt absolutely betrayed. This vehicle has done nothing but fail me.

This was the most awesome experience. It was like going to a 5 star restaurant. I would highly recommend!!!They were all dressed in suits. Was greeted at door immediately, introduce to manager, no high pressure. Offered food and drink. Quick response to deal: trade-in value, credit approval. etc. Over the years I have purchase many autos and this was by far the best experience. All questions were answered and not put off. Great salesman, great finance manager, all staff was professional, friendly and helpful. I cant say enough about this dealership. It was totally awesome. I am totally satisfied.Will continue dealings with my next purchases. Go check out for yourself. The used cars are the cleanest- showroom quality. Oh happy day service like it was when I was young. I loved it!!!

Good service . Adam and Cody are super!!

Tim Muterspaw was great. I was very happy with my purchase of a CPO Cadillac.

I have to tell everyone my experience in hopes that I might help someone else.I was on the highway when a huge box came off of a van and hit my car. No one was seriously injured but dealing with the other drivers insurance was a terrible experience from the start. He had Western Reserve and some guy named Mark at that insurance company was very rude with me every-time we spoke on the phone. I decided to get an estimate for my cars damage at Jeff Schmitt Cadillac because it was close to me.I was treated as if I were a family member to these people when I walked in the door. I showed them the damage that was done to my car, and explained my situation with the other driver’s insurance company. My whole front end, the lights, and the hood were messed up, and they estimated it would take a week to fix. Then they informed me that they would dealt with his insurance so I wouldn’t have to anymore.They called me if anything changed, and informed me of my cars progress in the days to come. The car was done before the week was over. These people truly went above and beyond in my opinion. I cannot put into words how amazing my whole experience was with this group of people. They treated me like family, and my car looks brand new again. I will recommend this place to everyone I know. Thank you John Schum, Jamie Roden, and Cheryl Franks. I will always be a huge fan.