Nich Wood was our salesman and did a fantastic job facilitating our purchase. He was extremely knowledgeable about the vehicle, never pushy, and went out of his way to address all questions and concerns throughout the process. This was by far the best car buying experience I had ever been involved with. Highly recommended!!!

Horrible customer service in their service department! I took my Escalade in for service on Monday 10/25 for oil change, parking assist warning issue and rear seat issue. No loaner car available. No communication from them without me calling for updates. Monday at 5pm advised oil change done, part for seat ordered and would be there next day, technician unable to identify park assist problem. Tuesday no update until I called at end of day, part would be On Wednesday 10/27. Wednesday seat part was in but having issues figuring out park assist problem. Our service advisor Wade told me he needed to keep the vehicle but could provide a loaner car now. At dealership at 2pm to pick up loaner. While Wade was filling out loaner paperwork with me the service manager approached, put her hand on the paperwork to stop Wade from filling it out saying this car will be done today! Wade continued to fill out paperwork to which she repeated herself that my car would be done today therefore we didnt need the loaner. Wade completed the paper work and issued me a loaner car. At the end of the day no communication from them. Thursday no communication. Friday morning I received a call from Wade informing me that they had identified the park assist problem and had fixed it, he then asked if we noticed a service message on the dash. There was never a service message prior to bringing the car in and was never mentioned when we brought the car in. I did not hear from anyone the rest of the day. 12pm Monday 11/1 I called Wade to get an update, he did not answer so I left a voicemail. Within 5 minutes I received a text from Voss asking for permission to replace a $900 sensor. I called Wade to get clarification on this. Wade said that there is a connector cracked on a sensor causing the service message. He informed me the replacement part was $369 and 3 hours labor. I questioned the fact that my vehicle arrived at Voss without an issue with this sensor, they had my vehicle for a week and now after fixing a park assist sensor I now have a separate sensor that has a cracked connector. I expressed my concern that the technician may have broken the connector while repairing the other sensor. Wade referred me to the service manager. The service manager was the same woman who tried to prevent us from receiving the loaner car. She was very rude and condescending during this conversation. She couldnt nor would she give me an explanation as to how they had my car for a week trying to diagnose the park assist issue and never mentioned the service message about the cracked sensor. Her stance was defensive telling me that they have cameras in the service department and all the employees go through background checks prior to hiring. I never made an accusation that someone stole anything, my concern was about a part being accidentally damaged while repairing the other sensor. I agreed to pay for the repair because I needed/wanted my vehicle back. The service received from Voss was beyond disappointing. The service manager has absolutely no people skills.

The people are friendly and nice and your appointment reminders are great. What this group doesnt have is a sense of urgency and lack on timely communication if you call to get a status of what should have been a routine maintenance item. I have been a loyal customer but unfortunately the service has declined and doesnt put them at an advantage. Hopefully things improve as we get on the other side of this pandemic.

Got some repairs to me over price.

We had an excellent experience here. From the initial greeting on a Saturday morning to walking out the door with the keys the following Monday, the process was efficient, the salesman, Tim Mark, was friendly and personable, and Kevin the finance man was upfront and explained everything we needed to know. I highly recommend Voss Village Cadillac!

Theyre the best its totally took care of me and my wife 💯%

Superb service. Was treated professionally start to finish. Highly recommend!

I drove 4 hours to get a car and absolutely loved it! Bernard was prompt and answered all my questions, the car I bought (2013 Toyota RAV4 Limited) was in excellent condition and they put a full tank of gas in it and ran it through the wash again before I drove it home. Buying process was easy and up front (no hidden fees). Even if your not wanting a Cadillac, check out their inventory for other cars, you might find a good deal and the service is great.

What a disappointment, avoid this place at all costsI just left Voss Cadillac, trying to buy a new Escalade andEverything was going well - Nick my salesman was friendly, easy to talk too and then someone evaluated my trade and it was Was horribly low - I was shocked to say the least .60,000.00 on my trade . I knew we couldn’t make a dealAnd I wanted to leave but Nick ask me to wait and see his boss . This guy wanted to argue and then got just got up walked away ???? This was amazing, no customer service ethics - and it must be more the norm at VossBecause then the General manager came over andJust defended his position asking me if I had been anywhere else, and I had not, so I drove straight to theOther Cadillac dealer in town and they valued my tradeAt 75,000.00 - wow what a difference -I was treated like a customer and the pricing was completely fair - no one was upset and they actually cared that I might be a repeat customer-So buyer beware at Voss Cadillac and do your Cadillac shopping on the other side of town !!!

Buyer beware! Great salesman and extremely prompt and nice. Was shown a beautiful Lexus that passed their inspection. Got it checked out by Centerville Auto and Repair and the power steering is leaking awful and will need replaced asap (3000$). They took me under the car and showed exactly where it was leaking and why it was going to fail soon. Returned to this dealership where they took another look and denied anything wrong with the car, shady shady shady!

I always dread shopping at dealerships but I had an excellent experience here. Ask for Bernard- he’s the man!

I had to take my grandparents ATS in last week to have the Cue screen fixed. Very fast and friendly. My grandparents were extremely pleased with the end result.

Mara Jones is very professional & I was in & out before long. Love the car wash, too.Thanks to all involved..

I’ve had my car since June of this year. When I needed to bring my vehicle on for services the staff is always so polite and understanding. They get the work done in less amount of time then what they have estimated. The quality of work is phenomenal. The services manager, she has always ensured the services I need are accomplished. The services technician, Tyler, has always provided all the information and concerns o had on my vehicle inspected and returned back to me ensuring all the services I needed were completed.

We were treated very well by Nick Woods, and he is very professional and knowledgeable about the Cadillac escalade that purchased.

Bernard was fantastic to work with. The whole team made it an easy process. Way to go team.

They team was nice and friendly. Stephanie was very helpful, she answered all my questions and explained everything to my satisfaction.

My first experience purchasing a new Cadillac was Great! Thanks to the team at Voss Cadillac. Bryan Vanover, Bernard Leigh, and Kevin Kleman.

Starting with Bernard Leigh, my sales rep, leasing another car from Voss was seamless and stress-free.

If I could give 10 stars I would. I was very very pleased with not only the car but the service I received at Voss. Prior to buying from Voss, I went to a Ma and Pa dealership. Long story short it was very shady and a waste of time.So I was a little skeptical to look at another vehicle. However, I was pleasantly surprised with my salesman, Nich, who reached out to me as soon as I was interested in one of their vehicles. We scheduled an appointment and always keep me updated on the availability prior to it. On top of that, he answered all my questions about the vehicle prior to looking at it.When I went to look at it, he was very laid-back. I’m a sales person myself and I appreciated that he didn’t vulture over me. He wasn’t pushy and made me feel valued as a customer. He gave me a great deal and a great trade-in value as well.After driving home with my new used Cadillac, I noticed that the passenger headlight went out after I bought it within a few hours. I emailed him at 10:30 PM that night asking him to call me the next day so we can get it figured out. He called me 15 minutes later after that email (which I was not expecting at all) and told me to bring it on my next day off to get it taken care of. He apologized and told me that’s a dealership would cover it.Today, I went to the dealership and Nich was waiting for me at the service counter. He got me in line and stuck with me until my car was taken back. He even talked with me about cars while my car was being serviced. Stuck with me until my lightbulb was replaced by the dealership.All in all this was an excellent experience. The car is obviously great but the customer service is what stood out the most. Make sure you ask for Nich when you want to buy your next vehicle! Thank you Voss village Cadillac & thank you, Nich!

Excellent staff in service and sales. Very straight forward with a relaxed atmosphere!

I have purchased vehicles from Voss and had my service done at Voss. They do what they say they will do, they do it on time, they have always been professional and friendly. I could not ask for more from them.

While we did not select a Cadillac in the end of our search, the sales associate we talked with was very helpful and answered our questions. I will certainly return for our next search.

Quoted 3 days turned into over 2 weeks of work without one proactive call to us to say why and that it would take much longer. Repeatedly (3 times) told by manager it will be ready tomorrow. Best assume with this group they are not ready until they finally admit they are done. ...and that is from you calling them, because they will not bother to update you unless it serves their immediate needs.

I always am treated well and the work done very professionally. When work is needed in the future will come here again.

My family and I have been utilizing VOSS Cadillac for both sales and service for a few years. I bought a used vehicle from Bernard Leigh in October 2019 and when I say his customer service is extraordinary he went above and beyond my expectations to make sure I enjoyed my “new to me” car. He was professional, and didn’t try to swindle me. When I purchased the car I told him about an upcoming trip I was going on and he called me once I got back to see how it went. He has now called me for my birthday, and sent a Christmas card. He remembers the details that matter to people and that little extra time will not only have me buy from him in the future but send others his way. I highly recommend that if you are looking for a car that you start with Bernard. I’ll post Bernard’s business card for reference if anyone needs it. As for the service department, the comments about getting an appointment are accurate, they are ALWAYS busy. I view the traffic as a testament to the service they are providing. While there are other GM service providers in the Dayton area, I will typically wait for an appointment at VOSS because I know the service I’m going to get will not be subpar. I usually like to work with Tyler because he seems to know what’s going on with every car and everything happening in the shop. I’ve noticed that other consultants will usually ask him for help so I don’t know if he’s the head consultant but since he knows what is going on that has built my confidence to work with him directly. While I have gotten loaner cars from them in the past, if I’m just going to work I like to use their ride share program because the gentlemen that gives you a ride is retired and while his driving is a part time gig his conversation is usually pretty great.

Getting an estimate for this little mess. Me vs a retaining wall 😭

Tyler Meeker of Voss Cadillac provides exceptional customer service!! It was a pleasure purchasing our XT5 from him. The service and attention to detail doesnt stop after the sale. He is responsive and goes out of his way to take care of his customers.

Made an appointment for service. They were supposed to pick my car up at 11:40am. They didn’t show up. I called them and service advisors were busy. Finally called me back at 3:00pm. No thanks. Taking my Cadillac to Jeff Schmidt. I will never deal with Voss again.

Not much to say, really. Very nice! Getting pampered!

Voss is a great place to buy a car. Nice and friendly.

It is the Voss Service Department that provides the reason to purchase a new Cadillac

Service at. Voss CADILLAC is always exceptional and was again today. Quick and courteous.

Leasing a new Cadillac from Bernard Leigh at Voss was great! He was considerate, informative and made sure I received the vehicle I wanted. Bernard went above and beyond in assisting me. He was concerned about what I wanted more that making the sell! If you want great service buy or lease from Voss Cadillac.

Great cars backed by even better people. Dont overlook Cadillac!

Fantastic buying experience! Bernard is a true gentleman and considerate salesman.

Everything I expected was done in a professional and a timely manner!!! everyone I dealt with seemed like they like their job which is very important to me!!!!

Love this place and fantastic staff!! especially Tyler and bernard

The service technician treated me as a valued customer and provided me with timely information throughout my experience on the same day.

Tim Mark is an outstanding sales rep and was very helpful during my recent purchasing experience.

Great service department. The service representative was very attentive and keep me informed while I waited.

It is the service writer job to charge you extra - and to work with his favorite tech this how the service writer make there money

First experience with Voss. Great service and customer support. Very friendly and knowledgeable people.

Wonderful Experience!We bought a pre-owned car from Voss Village Cadillac this week and when we left I had to tell them that they are good people! Pete and Nick took great care of us. My husband said I will come back here when we are looking to buy again. From our first contact over the Internet until we left the lot with the SUV (and even a follow-up email the next day), it was a wonderful car purchasing experience!

Great service. Nice and clean waiting area. Kind and polite staff.

A fantastic experience. First, I will start by saying I did not have the best experience many years ago. However, Tyler on the sales team made up for it, he really went above and beyond, and my experience was great.Matter of fact, the detailer forgot the extra set of keys in his pocket and Tyler drove them to my home. This was just 1 of the many things he did to make my experience great.He was always honest and did everything to get me exactly what I wanted.Tyler, thank you!Give them another try, and ask for Tyler.

Love my new XT5 and everything went smooth as silk. My salesman Bernard Leigh found the XT5 that I was looking for. This is the 2nd Cadillac that I have leased from him. If you are in the Cadillac market give him a call.

I’m extremely pleased with my very first purchase of my XT6 through Voss Village Cadillac. Everything went smooth, they have a great staff and my car was in perfect condition ! We definitely made a perfect choice for our family

Awesome place to go car shopping!💪

It was excellent and very accommodating. Tyler was very congenial and courteous. He was also more than willing to answer my questions and inquiries. I truly enjoyed my experience!

Voss Village Cadillac keeps my Cadillac and my Wifes Equinox running perfectly. Friendly, professional people there

Worst body shop of anyone in the area...they took WEEKS to complete repairs, and refused to give an ETA on how long it would take... the work they did was sub-par at best...steer clear of this place.DO NOT BRING YOUR CAR HERE FOR REPAIRS EVER!!!!

Great service! Great people!

Having bodywork done to Vs BMW.. More to follow!!!

Excellent service as always! They kept us informed of any changes or pertinent info so there were no surprises! Car always looks good as new! We will continue to return to them for our vehicle needs.

Terrible experience Service manager horrible attitude horrible person to deal with. With absolutely no customer servicre skills at all. Now this was 3 years ago she may have changed Ive refused to go there sense but she might be better now I dont know ?

Good service, and was done on time. Very clean waiting area and showroom. Friendly staff.

Great Service! This dealer does a great job servicing my Acadia, at a very reasonable price. Very professional service team and very thorough on all service points on the vehicle. Thanks.

Special Thanks to Pete Tousignaut ! He has been such a GREAT help to me!He is always so nice, helpful and creative especially on how to get the deal you need ! Thanks to Tim also in helping me get in my new CTS so quickly! Because of these guys I have a quite a few Cadillacs !

As always, I am very happy with the service department, especially the service manager. She is driven to provide the best service possible for the Cadillac owners, which I greatly appreciate. She makes sure the customer is completely satisfied.

Your staff was friendly and helpful. Our car was prepared for us as promised and Bernard, our salesman, is knowledgeable, attentive and effective in providing an attractive deal for us. Overall, buying our new car was an enjoyable experience.

Just leased our new ATS last week and had a super experience with this dealership. Rick, our salesman is always ready to go the extra mile. Zero surprises on the financial end, which is a good thing. These guys seem to be doing everything right.

I was able to make my appointment in 30 seconds or less. Was able to drive right into the service area. Spent less then 5 minutes while the service tech wrote up my order. Was on my way in 6-10 minutes. My car was completed in the time quoted. After I paid my bill, which took all of 2 minutes, I was on my way home within 5 minutes after paying my bill in a newly washed Cadillac.

Every time I have had any type of collision damage I go to Voss. They have repaired anything from a large dent in the door to complete front end replacement. They do great work and let you know up front the scope of what is being done and how long it will take. Will go to them anytime collision work needs to be done.

Absolutely great experience with Cheryl & Bill! If you are looking to speak with someone that is not high pressure and knows the Cadillac product better than anyone else, speak with Cheryl Simon. She was great to work with and has earned our business moving forward! Also, Bill in the service department is fantastic and one of the most cooperative people I have ever met. Pete was stellar as well. Kudos!

Our purchasing experience with Bill Vari was exceptional! Professional, knowledgable, and informative. We knew right away that we were a valued customer. Recently, we had our vehicle serviced. Tyler handled the customer relations part of the service and once again, it was exceptional. This really has me thinking about our next purchase. It makes me value purchasing the dealership/service just as much as the car itself!John Edwards

Great dealership, everyone is friendly and right to the point. The facility is nice and service waiting area is clean and enjoyable. I have also used the parts department and everyone there is friendly, funny, knowledgeable and easy to work with. A+ Dealership for Cadillac as well as a few other Brands on the campus.....

Excellent service. Our salesman Tim Mark was awesome!

If you want service extraordinaire, then visit Voss Village Cadillac. Service personnel really make the customer feel special while also providing credible and detail work required. They are trustworthy and ever so dependable. Our special Eric along with other service professionals have been beacons of exemplary service for many years! Only consummate personnel are at your service here.

Excellent experience with Tim. Very informative. Gave us just the right information. Will be back...

Called and had to wait 9 days to get in for service appt. No loaner car on a multiple day service either. Left after realizing I have no day when I know Ill get my car back. Went to another Cadillac dealership and they had no problem getting me in immediately and giving me a brand new car as a loan. My wifes Mercedes dealership always has a loaner for her. Lost my business permanently to Bill Delord.

Worst Service Ever. We have used the Voss brand for years at Chevy and BMW but the Cadillac dealer is by far the worst run dealership they have. Im not sure who is in charge here but it must not be family. Stay away!

I had to go there and get a repair estimate as I just had an accident. I was greated by an extremely kind and friendly lady that could see I was a little shaken up. She offered me water and a seat. She was very helpful and took down my information. She called up an adjuster who assessed the damage and explained to me what I needed to do. They were extremely helpful and nice. I was so impressed.

Everyone at the dealership is friendly. You feel special when working with anyone at the dealership. I asked if someone would show me how to put the hidden door key cover back on. The technician pulled my car in the bay out of the cold and showed my fiancé and I how to put it back on and answering a few more questions. This is fantastic.

I have nothing but positive remarks for the employees at Voss Cadillac. Many thanks to Rick my salesman, Kevin, finance manager, and Pete, used car manager for making the purchase of my car a pleasant experience! Members of my family have been long time customers of Voss and will continue to be in the future. Voss prides themselves in integrity and above all customer service.

I originally went into the parts department looking for a right side cornering light for my 2001 Cadillac deville it was very difficult to find due to the way the computer represents the module the guy in parts was very patient and thorough and help me figure out what I did need to fit the light instead of buying the complete module over I had just purchased one from an aftermarket source after searching for about an hour he located it at the Buick dealership for me and told me that they had it there I would just like to thank him for his efforts because most wouldnt have went even that far to help they just wouldve told me to buy the complete module all over again just to save time and to make more money for that I will be doing business with Voss Village Cadillac in the very near future!

Bernard was ABSOLUTELY great!!!! One of the best and most through car salesperson I have ever worked with..He made us feel as we were the most important customers ever...I will recommend him and the dealership to everybody I know...They get 6 stars in my book....

This dealership (service dept) went above & beyond to ensure all my questions were answered and kept me up-to-date on the status of the work being done. I am very happy with this dealerships service dept. Youve definitely earned my future business!

Great service from the sales staff. Bought a CTS. Im not a easy sell.

I had an issue that I didnt think would be resolved. Every one did ALL to make be feel heard and assured me they would take of it. They did and Im very pleased!

Didnt purchase, but i definitely would, Bernard is great salesman. Friendly and honest.. I will return and request him when I do

It was really clean and the staff was very nice

I had accidentally schedule my appointment for a week later. Not realizing it, I showed up I week prior to my scheduled appointment, and they gladly offered to service my vehicle anyways since I was already there. They even provided a loaner vehicle since the service was going to take an extended period of time.

I am always impressed with the professionalism of the Voss Cadillac staff. Everything was ready for me when I dropped my car off, including my loaner car. I was kept informed of everything wrong with my car and what was being done to fix it. I hope nothing else goes wrong, but if it does I know where I will bring her.

Someone crashed into my car .I took it here for repairs they done a amazing job .They have great staff.

This was the best experience I have had with a car dealership. I found Voss online and drove 4 hours for the vehicle. They had it cleaned up, gassed up, and all the paperwork ready to go. Bernard was helpful, kind, and very genuine. You can bet I will make that trip again.A+++++Bernard and Voss Village - Thanks for making my car buying experience one to remember!

I have bought a car and three Escalades from Tim Mark and every one was a great experience. I trust him completely. Everyone at the dealership provides superior service including the sales manager Bryan and all the service managers. I always feel like a highly valued customer.

My experience was above expectations from the service rep calling to set the appointment actually for the next day to the car wash before they delivered the car. I was extremely impressed with the entire experience as it was my first service experience with my new Cadillac CTS.

I purchased an automobile from Voss Village Cadillac through Cheryl Simon in January of 2012 and experienced THE best sales and delivery process EVER. I traded that vehicle in, in April of 2013 at Voss Village Cadillac, through Cheryl again, based on my previous experience. The level of professionalism, thoughtfulness, honesty and hard work she demonstrates is uncommon, compared to many other sales professionals Ive worked with over the past 25 years! Additionally, Voss Village Cadillac treats each and every client as though theyre buying a high-end automobile, no matter how small the sale or profit is. Voss Village Cadillac and Cheryl have earned my business as a customer for life.

Professional place to buy luxury car. Nice crew and perfect leadership. I strongly recommend this place if you want buy luxury car.

As usual they take care of the customer

Very satisfied with my used car purchase. Thanks Bill V.

Second car purchase from Voss (one used 12 yrs ago and then new one). Sales staff was excellent at making sure I had all of my questions answered and they went above and beyond my expectations during the sale process.

I brought my car back to Voss for repairs, the service manager had one of her top service men on the job...I must say that I was very impressed.I pulled in about 1:10 and my car was finished and washed by 1:35 and he had to take my whole front bumper off like it had to be taken off last week. The service manager apologized for last week and all is good. Thank you for correcting the problem.-------------------------------------------------------------------------Been here for almost 3 hrs for 2 headlights. The guy that checked me in told me that they were wrapping it up 45 min ago, now its back in the air. The cashier got an attitude when I asked her was someone inexperienced was working on it, going back to Grismer for this. 8 Aug 1:20.....now its 4:10. No wonder I have been here for 4 years, I think its the same cashier from back then. Finally finished, i checked all of my light before i pulled offf...what do you know my parking light is out now. They were going to fix it on the spot...there is no way I am staying another 3 hrs. I have to call and make arrangements for them to pick it up.SMH

I dropped my car off at Voss Cadillac Mon 16 Jan. I picked it up the next morning. Tim Ashton was my service consultant. He is an asset to your company. His friendly approach and excellent customer service skills are the only good thing about my visit. When I picked up my car and drove off the lot my check engine light came on. I didnt even get a block down the road. I immediately returned to the shop. I was given a courtesy vehicle and again left my car to be checked. I can honestly say I was extremely upset and even more so now that my call has not been returned. The Certified Service Multi-Point Vehicle Inspection Sheet showing my service was done by Richard Howells showed all green. When I came back again to pick up my car after my engine light came on 50 feet off the lot! The second sheet showed multiple red blocks checked (which was serviced by Brandon Phelps this time). I was told the cost of the repairs. I immediately call Mr. Brad Voss to have this situation remedied and received his voicemail. When I picked up the car I expected to speak to him. No hes in a meeting. Now today is the 18th, and its 12n. No call from him after I was told yesterday evening he was trying to figure out what happened. So here we are. I am leaving this terrible review and I will be contacting Mr. North at the BBB notifying him of the total lack of integrity of service. I want my car fixed. It was fine when I dropped it off and now its not. This is not my first time dealing with Voss Cadillac. I can say I am extremely shocked and disappointed.I expected better.

This place is amazing!!!Kasey goes out of her way to help!

Came for an oil change and got it home and there has been a metal on metal sound. Brought it back and they want 1500 to fix whatever they done in the first place! 100% do not recommend this place!

Do NOT buy from Cadillac. I’ve purchased GM for 20 years and they do not stand behind their customers. I broke down in Michigan and had to leave my car there in order to get home. (Mind you this is the second time my new SRX has left me stranded out of state...radiator problem last time that they wouldnt cover...still under warranty) My local dealership, Voss Village Cadillac, wouldn’t give me a loaner car because it’s not being worked on in their facility. After speaking with Mara Jones, the service manager, (I called three times begging for a car) she informed me its not protocol. I told her she is representing Cadillac and should do what is right. After all, I bought a Cadillac to have the luxury car experience. She responded that she doesnt work for Cadillac, she works for VOSS and doesnt answer to Cadillac. Keep in mind the vehicle is still under warranty. You would think since Cadillac inconvenienced me, a long time customer, they would spend at least $30 a day on a rental car to keep the customer happy however they refuse to do that. I then call customer care and they informed me the dealership COULD offer me a loaner vehicle if they wanted to as it is always up to them on a case by case basis. Cadillac won’t be getting any future business from me. Being in the service industry myself, I always find a way to make it right with my client even if I’m not the one at fault. You would think they would have better solutions than just to say sorry it’s out of my hands because that’s how Cadillac operates.

The sales team were friendly and very honest about the vehicle I was purchasing and the service department followed up on my concerns to my satisfaction with input from the sales team.

Bought a 2011 Camaro SS from Voss. Salesman was really good. Asked for copy of our insurance card because he was going to call the insurance company and give them the information of the new vehicle. A month went by and I called the insurance company because I didnt see a rate increase. The agent said that they never called and if they had, the insurance company only deals with the policy holder. Not really a big deal, but if you say youre going to do something, either do it or let me know so I can. Then we had to take the car back to the dealership because of an issue. They had the car for 5 days. In those 5 days, they used half a tank of gas and didnt bother to fill it up. Not really a big deal either. However, in those 5 days, they managed to get a significant chip in the windshield which spidered half way across the windshield. The first attempt to deal with the service manager was unsuccessful and he was rather rude and pretty much said Oh well. I called him and he said that he would look into it further but that they were not liable and to contact my insurance company. I was fine with that, however, Voss could pay the deductible. He said that he would get back to me. A day later, he called and said that the General Manager had made his decision and that they were not liable and that thats why we have insurance. I agreed that that was the purpose of insurance. However, I asked him, if I was driving his car and damaged it, what would he do? He said that he would report it to his insurance company. I asked him if he would expect me to pay the deductible or if he would. He replied that hed expect me to pay the deductible. I asked him what the difference was and he still replied, were not liable. Total crap. Poor customer service, dont follow through with what they say, and above all, rude and unprofessional.