I bought my Tiguan from this dealwr in 2013,and always return here for oil change.Over the years the quality of service declined.Before I had complimentary car wash.Now they just put the car on parking lot without even pointing me where it was.It took me about 5 min in the 89°heat to find it.Kind of disappointed.

I was here for service. They perform all of the services when needed. Their attention to detail is what brings me back.

Fast and very friendly service, I was in and out with the part I needed. Thank you again, it worked out great!

I LOVE my Volkswagen however since I bought my 2020 I had 4 cars registered in my name that are not mine. Each time I go in to have it corrected they assured me it was a glitch and that it will be taken care of. They did not follow up with me and it keeps happening. This last time I was told they let the person go what more can they do. Compensate me for my time, miles driven to get to the dealership...I’m disappointed in the lack of follow up and resolving the problem. They are opening me and my family up to liability issues and using my Sensitive personal information to register other vehicles.

Shout out to Sean Put me in a 300. If you want a new car go to Sean he has a good heart he’s amazing. communication skills are great on point. I’m very satisfyed . Glad to be apart of Lafontaine Volkswagen Family❤️

This place was courteous and very professional. Our salesman CHRIS LANDFAIR WAS AMAZING. If you want a great deal and be treated like royalty ask for Chris. Amazing deal amazing car amazing dealership and above all AMAZING SALESMAN

Christopher Landfair was able to go above and beyond to earn my business. He was always available and responsive to any questions I had. He offered me a very good deal and made sure to get me the car I wanted.

Proffessional,honest and, accomadating,

Customer service was fine initially until they owed me money for my trade in vehicle. They claimed they would send the refund by check in the mail. Fast forward to two weeks and still no check received. When confronted, they tried to cover it up by saying that a check was sent a week prior and that no tracking number was available- I expected to see the money by the end of the following week. Nothing. Called once again for them to say they will be cutting the check and sending it today (although they told me two weeks prior that it was en route). Overall, Very shady dealership that hides behind a façade of friendliness and trustworthiness.

I would give a zero star if it was an option. I purchased a used 2017 VW on 11-21-2020 and paid cash. LaFontaine told me to bring my vehicle back the following week for dent in hood and wheel trim issues and to get my new license plate. The salesperson called me the next week to pick up license plate. I came back to VW LaFontaine and they didn’t have my license plate & weren’t ready to repair hood dent and wheel trim issues. I called LaFontaine on 12-9-2020 and they still didn’t have my license plate. I was upset because they took my $144.00 for new license plate but I never received it. Salesperson stated to bring VW back to LaFontaine and they would give me a lender until my car was repaired and license plate is placed on vehicle. I dropped my car off to LaFontaine on 12-10-2020 for the above mentioned items. I received a call on 12-28-2020 that my VW keys were found in a desk of a salesperson who no longer works for LaFontaine. “Are these your keys?”. I stated yes they are and that LaFontaine has had my car from the 10th. He didn’t know where my car was located and the dealership was unaware that I had one of their cars as a loner. What a mess! After many and I mean many calls, they located my VW. No one had a clue about the repairs! Where has my car been for the last month! No one had any answers. LaFontaine VW in Dearborn has no processes, procedures, follow through and worse of all no integrity. Also as a caveat I purchased this vehicle with 22249 miles on it. I drove it from 11/21/2020 to 12/9/2020 and I put about 100 miles on the car. La Fontaine had my vehicle from 12-10-2020 to 1-8-2021. When I picked up my vehicle I intentionally looked at the odometer to see if it had been driven and it now reads with an additional 500 -600 miles on it. LaFontaine VW or whoever had my car, put about 500 miles on the vehicle. Disgusting & dishonest people, do not buy a car here.

Chris took incredible care and patience with us through our process! Over 3 days, we drove an old wagon, tiguans, and new wagons.He ended up working with us to get exactly what we wanted, a CPO Tiguan at a great deal.I recommend speaking with him prior to looking for any vehicle, VW or not!

Great!!! Have never had any problems while dealing with them and they are very professional when it comes to details.

Friendly and knowledgeable staff who really seem to care about their customers

Christian Jehmlich was an outstanding, very professional sales specialist. He is extremely knowledgeable about the VW product. He worked many times over questions I had regarding the car. Very personable. Thank you!

Terrible, salesman and finance manager are useless after sales. They took advantage of someone that never lessed a vehicle and nor did salesman follow up with additional item I wanted added to vehicle!! Unfortunately had to contact Coporate and attorney general.

My wife and I had an amazing experience. Everyone involved in the process was professional, friendly, and knowledgable. Our rep Chris Landfair helped us find the exact vehicle we were looking for and made it easy to transition from our least to ownership. I would recommend LaFontaine Volkswagen of Dearborn to anyone looking for positive, friction-free car buying or leasing experience.

Recently purchased a certified pre-owned VW. Overall I thought the whole experience went smoothly. Chris was very helpful in getting the information that I need about the car and made purchase easy.

What a fantastic experience at the VW dealer. Tried many other dealers and came back to the La Fontaine family dealers. The treatment was beyond expectations. Chris Landfair spent hours helping me decide on the car despite changing my mind multiple times. The best price in town as well. Highly recommended.

If I could give this dealership o stars, I would. The worst car buying experience I have ever had. Bought a Certified pre owned cabrio. Put on lot dirty, with bald front tires, a check engine light on, non working doorlocks and full of sand. The top cover was missing from when the photos were taken for on line. Chris Landfair, my sales person told me It didnt have one until I showed him the online pictures of it and magically it appeared. I knew I was going to have to replace 2 bald front tires, since I know that vw is happy to certify cars with that feature. The car had a rattle coming from the left front when I accelerated and hit a bump and it stalled when warm. When I took the car back on monday, they couldnt duplicate my rattle, or my non working auxilary port, but they did put 2 more tires on it for free and perform an alignment. I drove away, there was still a rattle. I took the car to suburban volkswagon in troy, as it is closer to my house, and they discovered that my front control arm was not attached, so my rattle, that i had asked about 6 months before, that lafontaines couldnt find, was a broken control arm, to me a safety issue.I guess to Lafontaines, putting a certified vehicle up for sale, with bald tires, dashboard lights, and a broken control arm is okay. I asked several times to see the check list that was used to certify the car, but at first, No one can find it, (chris landfair), or according to the manager I spoke with, Dennis Wagnitz, we dont do that here. Funny, after 20 years in the car business, selling both new and pre owned cars, when ever I sold one, we had the customer sign off on the sheet to show that we did stand behind our cars. I guess lafontaine volkswagon doesnt have enough confidence in there vehicles to show customer what they do to put them on the lot.I have now been without my car as the keyless entry system has stopped working, I had to get a new battery and my car still stalls. I went to this dealership because of the specific car, not the dealership. Ever since my first service experience, (and funny, the service manager that worked with me is no longer at the dealership.)Is it because he was certifying cars and not doing the work and got caught? Just be careful when you go there because you wont ever get a straight answer or any help. They seem more like the buy the car and go away kind of place. I have told everyone i know about my experience and also how horrible my car was at delivery. Buyers Beware. There is no after the sale service!

Had an issue with my Atlas and brought in for service. The staff was very friendly and promptly let me know that they had identified the problem and an estimated time to fix it. On picking up the vehicle some adjustments needed to be made and the service staff again was very courteous and prompt in helping resolve the issue. Always had great service here and would recommend to anyone!

Chris was amazing. We love our truck. Service was awesome.

I got the truck I wanted !!! Went in for test drive . Christian Jehmlich was so nice I decided to give it a shot . He worked with his team and got the job done !!! I will refer family and friends here . This was in August 2020 ... I recently had service on my Atlas truck and was given a upgrade loaner I have nothing bad to say about the new service manager or staff . I Love Love Love my new truck !!! Great job guys 👍🏽

Very knowledgeable parts staff.

Exceeded my expectations. Superior customer service and a vast selection of vehicles that are mechanically sound. I strongly recommend everyone to purchase vehicles at LaFontaine.

They deliver what they quote. Told me 90 min were spot on ask for oil change tire rotation, cabin filter change and computer update.all was done correctly and within time promised and $10 less than quoted price. Ill be returning.The sales department is just good

They did a great job and got us into a car Christian is a great salesman Ill definitely buy from him again

Love my car and great service. Come joint LaFontaine Family

Marissa Franz was fabulous!! So nice and helpful! She literally got me into a brand new car within less than 24 hours, AND got me an AMAZING DEAL! She keeps her word, and beats any other price. She’s my new go-to! Highly recommend:)

Love these guys! Been coming here for 7 years. I love dealing with Dave and Derek! They are the best guys to have deal with us . They always make me feel like family and I love it here! 💕💕 thanks again guys!

Shopping for cars is not always a pleasant experience. Jason and Denise duo was amazing. They listened to my needs and delivered. Thank you for helping me find my ride and making it a great experience. I will surely recommend all my family and friends to choose LaFontaine!

My friend brought her car here to have it looked at. First of all, they had no parking, anywhere, for vehicles being dropped of at their shop. Because of this she parked in front of the service doors and dropped her keys in the service box. As she was getting into our car some guy from the dealership part came out and told her she couldn’t leave her car there. He just watched her drop her keys in the box. So did like 4 other employees. Why didn’t they say something before she finished filling out the paperwork and dropped the keys in the box? The man just kept saying she couldn’t leave her car there, like a broken record, so I had to firmly tell him that we get it. She can’t leave her car there. Get the keys out if the box and we will move it. Instead of telling us what we already know, let’s fix the problem. He went inside and couldn’t find the keys to open the box, so we waited another half hour for a reasonable person to say it was fine and we could go. It was a pretty terrible experience, and she didn’t end up taking their quote because of the horrible service.

Truly a disappointing experience. I called and spoke with an associate named Shakita (sp?) about a used car I was interested in. She was helpful and courteous, gave me the information I needed. It was near closing so I said Id be in touch. She called two or three times over the next few days and left voicemails. I called back to schedule a test drive with my brother as my schedule was pretty booked. She confirmed the car was still available and told me it would be pulled around to the front, sanitized and ready for a test drive for the appointment. My brother drove from Ann Arbor to Dearborn to run this errand for me (He is a saint). The associates at the desk told him the vehicle was not on the lot--an employee had checked the vehicle out for personal use. Then, they told him they had no idea when it would be back and he could keep checking back if he wanted. Now, I understand that sometimes employees have friends or family that may be interested in a deal. But common courtesy and respect for customers time would dictate you call and inform before the appointment OR at least apologize for the misunderstanding. I called and left a voicemail with Shakita, asking for a call back to please explain what happened. I received no call back...and its been over 24 hours. Its completely rude and shows a total lack of concern for customer service. Id give negative stars if I could. Honestly, I could understand someone was interested. But transparency, communication, and at least calling me back would have been the minimum a dealership could do.

Recent experience having my CPO Jetta Sportwagen serviced at LaFontaine couldnt have been better. The Daves (svc advisor & svc mgr) were professional, courteous and a distinct pleasure to do business with. Just plain excellent, and much appreciated.

Was in there with my mom to try and upgrade her car. We worked with Marissa. She was super friendly and extremely helpful. Also was helpful with my 3 year old. Would recommend anyone to come and work with her! (=

My experience was great! I worked with Chris Landfair and immediately knew that he was going to do his absolute best to get me into the car I needed within my budget. I’ve been to many dealerships and have never gotten the same service. I am forever grateful for my experience here at LaFontaine.

Marissa Franz was amazing in all aspects. I had contacted multiple dealerships looking for a very specific color/model of truck and everyone tried to sell me something other than what i wanted, taking the east route.Within an hour of contacting Marissa, she returned my call and found the exact model truck i wanted, in 3 different colors and had all of the paperwork laid out clear as day for me. Rarely do you find such great service.Definitely worth your time! Thanks Marissa!

Wow! What a pleasure it was to work with Marissa. Best car buying experience I ever had. She was very friendly, helpful and patient with my indecisiveness. She walked me through the entire process and made me feel like I was her one and only customer. Definitely sending everyone I know in the market to her!

Horrible! Just Horrible Customer Service!Ive been interested in a truck that have for over a week! Ive contacted them many of times but they act like i do not exist! 👎👎👎

I had a great experience and would recommend, very friendly and had my vehicle back sooner than expected, David Gardner was very friendly and helpful,

Customer service was excellent. ED Shargabian helped me right away and I was very satisfied.

The professionalism and service provided to me was exceptional. This was my first time leasing a vehicle and Chris could not have made the process any easier. He provided me with quick and realistic numbers for my budget, and was constantly exploring different avenues so I would get the best price. I would highly recommend LaFontaine to anyone looking to lease or buy!

I had Great experience & Excellent service. Marissa Franz was the biggest help. She helped me understand my options and really took her time to fine the right choice. I will always come back to LaFontaine Volkswagen.Big thank you to the team and Marissa Franz for all of the help!!

I love having the ability to make service appointments online. It makes things much easier for me. The guys at LaFontaine Volkswagen are the best! I waited in their super comfortable waiting area while my tire was repaired. Tom explained everything to me and even had the guys wash my car for me. They really take care of their clients!

Marissa Franz was the best! Literally didn’t feel pressured at all, very informative and attentive to my needs. She was so sweet and truly went above and beyond! More places need associates as caring and assertive as her.

Im so happy.... First thing is how quick the process was completed, the past dreadful experiences of buying a car because of wait times was enough to deter anyone. Our salesman Bryant was efficient,patient, well spoken, knowledgeable and interested in my needs. Lafontaine overall was clean, neat and professional. I am very pleased with my NEW CAR. THANKS

I just have to say that Marissa Franz was absolutely wonderful to work with. She made us feel comfortable and was extremely knowledgeable which definitely helped us when it came to making a decision on the vehicle we wanted. I would recommend that anyone going to this dealership ask for Marissa, you will not be disappointed!

Had such a great experience with my saleswoman Marissa Franz. I was skeptical at first, then she really opened my eyes to what was available for me. Felt very comfortable the whole time. Thank you Marissa!

Im very thankful for the great hospitality that was given to me and my husband when purchasing a vw jetta. The saleman was outstandingand very professional, we will recommend this dealership to our friendsand family. ( keep up the good sales ! )

Purchased a truck from Bryant Thomas and he was great to work with. He listened to what I wanted and what I could afford. I was 100% pleased with the service and would definitely recommend Bryant.

As a first time buyer Jason and Denice was very very helpful to me Jason showed me a car and let me test drive it while Denice was working hard to get me into a car but time ran out thats when I noticed that my car had a flat tire and the lights went out and they couldnt get to the service center to put air in my tire the vehicle I was looking at they let me drive it home for the night I returned the next day and Denise had all the paperwork ready for me as we were sitting down going over the paperwork Denise and Jason scene so that was a little nervous Denise was willing to stop

Worst dealership ever. Shady sales and financing tactics. They bundle in services and warranty’s you didn’t ask for, if you don’t calculate the actual payment yourself using a car finance calculator you’ll lose out. My monthly rate was $65 more until I realized that the numbers I was being shown didn’t add up to the cost of the carAlso, they make money off of financing people, not cars themselves, so they will up the finance charge if possible. I was told one apr only to walk in the finance office to be told a hire one because “my original apr was for a diff. Vehicle” which I found out through my bank was untrue.They’re also very rude. They told me I had no choice but to trade my car in (another lie) even after I told them I no longer had the title, I bought the car from a friend recently we misplaced it. They said not a problem at all. Fast forward a month later they refused to give me my license plate because “I owed them $500 for my trade otherwise they’d take the car back. My uncles attorney advised me that this is untrue. Once the car is off the lot it’s yours. But they didn’t believe I had an attorney. One finance manager told me I was too poor to have an attorney and that they had the best attorneys money can buy. Finally the owner came out and remedied the problem. Only after we argued in the show room for 30 minutes.Do yourself a favor and avoid this place. Do yourself a bigger favor and get financing before you shop for a car. You’ll save a LOT of money

Update:I did have a 5 star until I called back and asked how much it would cost to have my missing key replaced in my key fob and I was told I’d be called. Never received a call.. and I called for about a month. I think I even emailed too. Returned my lease anyway. Won’t be back at this VW If I have to lease a VW again.I walked in the LaFontaine Volkswagen with my husband unsure of what vehicles to look at and where to begin. We were greeted by Jason Law who was friendly and quick to help assess our wants and needs! Jason was able to help narrow down which vehicles would be best for our family and stay within our budget. We were able to stay within our budget and still get the car we wanted!!! Not to mention, Jason went out of his way to make sure that we received the best customer service that we could have ever received. Not once did we feel pressured into thinking we HAD to buy or lease a vehicle (which usually happens at other dealerships).

We had a great experience here!!! Jason got us the “family deal” we were looking for and provided us with excellent customer service. We would highly recommend both this dealership and Jason Law if you’re in the market for a Volkswagen or any vehicle from the LaFontaine group.

Chris Landfair is an incredible salesman! He went above and beyond in helping me purchase my new car. I was very particular on what I wanted in my new vehicle and Chris was very patient and flexible with me. He even helped me trade in my old car and valued it at more than what I ever expected to get. I would highly recommend this dealership and Chris!!

The car was exactly as shown I. The pictures and the price was the lowest around. I had been shopping for 4 months for this vehicle and Lafontaine had the best deal around. Chris and the staff made it extremely easy and fast.

Probably the worse car dealership I have ever been to. I visited there at a very quiet time and there was literally no where to park. How are you supposed to sell to a customer when there is nowhere for a customer to park?Upon entering it was like pulling teeth to get anyone to talk to me let alone help. When I did get to talk to someone I asked for a specific vehicle and was told look at website.Walked out shaking my head and realizing why there was so much inventory as they could not sell a glass of water to a dying man.Hopeless is a compliment for this place.

Bought my Volkswagen from Christian. They are all super nice and friendly. I was able to take my car home(Chicago) before I even put a down payment! Highly recommended.

Would have gave 5 stars, but the original car we wanted was sold the next day out from under our nose. I did choose a similar car and they repaired everything that was asked of them without question. I am very happy and would purchase another vehicle. Ask for Marissa Franz

Excellent Service!! Tom was very helpful and kept me informed about my repair status. I am also very pleased with the loaner they provided. It was a clean new vehicle. I will continue to service both my Honda and VW vehicles at LaFontaine! Keep up the good work!

Truly Bad experience. I was having the conversation with one of the Assistant Manager from few weeks on Email and He agreed to sell and discuss further for what we have discussed over the emails.He asked me to stop-by at the dealership to close the deal or further discuss. When I stopped by at his dealership the other assistant manager took up the case and comes with random numbers and When I showed him the emails which I discussed with the other Assistant Manager. He replies that he cannot offer the price. Which is rude, They made me drive all the way 100 miles to and fro for just giving the falsifying information.

I recently had some health concerns, well cancer. I was told I might now be around for much longer and sold my old car. After I spent months in the Hospital and Hospice, I am walking proof that you should never listen to the first opinion from anyone. Family and friends were concerned after hearing the great news I would be coming home, on what my financial situation and getting my life back together. Thankfully, I am now getting back on my feet. Jason Law was one the people that helped me get where I am today. He was patient dealing with me while still under a doctors care. Jason worked with me through every step of the way. He comfortably walkes me through each step and finding me the perfect vehicle. I strongly recommend Jason and his team to all my friends and family!

Geneva is wonderful. She really made my car buying experience quick and painless and found me the perfect vehicle based on my needs. I would highly suggest seeing her if you need a vehicle!!

I worked with Josh P. on getting into a Jeep Patriot (the best part about LaFontaine is you can pretty much get any car you want at any of their dealerships!).I was having trouble getting what I owed for my trade-in, but Josh made the numbers work all while matching a competitors price for the Jeep lease. Josh really went the extra mile to make sure that I was taken care of - this is something that I did not see at any of the other three dealerships that I dealt with!Not to mention, the Volkswagen dealership is beautiful and everyone is very friendly.Because Josh did such a great job, I will be a customer for life. Thank you so much!

Emailed this dealership regarding a used car purchase and initially was almost baited a bit via response email to come in to view a completely different car. After calling for details I was directed to Matt who did extremely quick leg work to find an actual fit even against the odds. Really appreciate how thorough and dedicated he was in researching in such a short time!—this team is serious about meeting the needs of their customers which you dont find everywhere.

Bought a Tiguan 2 months ago, first there was an alignment issue and two days ago it broke down. It has a transmission issue from a prior collision. If I could give them negative stars I would. Spent 1500 so far in repairs in two months! The mechanic suspects the entire transmission will need to be replaced at some point in the near future. Biggest mistake doing business with them.I also wanted to add that the prior collision was not reported to car fax. After having it fixed at another location I found out that they glued the front bumper back on and used DRY WALL screws to hold it in place. Most expensive lemon I have ever bought. Also beware of the “certified pre owned” stickers they have on cars. They told me mine wasn’t certified even though when I bought it it had a giant sticker that said otherwise

I can describe my experience in two words: first rate.The service and amenities are top rated- they even provided baked goods and coffee as I waited and my auto was serviced. It doesnt get better than that!

Just terrible they tell U this particular item is there and then when you get up there they trying to sell you something else just terrible then they get an attitude dont say goodbye when things dont go their way I thought the customer supposed to get there way now what you guys want us to have its what we want to get. No customer service like it used to be things definitely. Have change over the 30 years Ive been buying cars so so sad.

Bought a car there, so it cant be too bad. Had the hard-to-find model I was looking for at a decent price.

I went in and didnt know what i wanted for a vehicle. Geneva Taylor was very helpful and super nice. She was a big help for me and i definitely recommend her!

Marissa Franz was so rude and unprofessional. She needs to learn customer service skills and to not just rush you and make you feel so pressured into buying a car just for her sales commission. Christian on the other hand was much more helpful in helping me find the car that was right for me. His kind attitude and skills made it really easy for me to find my dream car. Thank you Christian! As for Marissa, find another job!

Happy with the service at LaFontaine! Jason Law helped me find the right car at the right price. Will definitely tell my family and friends!

My salesman Christian wasn’t very knowledgeable about the vehicle I purchased but he did do his best to get me all the answers I needed. I never received a spare key either. But as far as my overall experience I would still recommend Lafontaine Volkswagen and Christian J.

Purchase went well, everyone was very nice, but when I made a deal to buy a car they promised to detail it, inspect it, and change the oil. They only detailed it, but even that was a low quality cleaning. I am still satisfied with my purchase, but it would have been nice if they followed through with the rest of the promises.

Marissa was amazing!! I was able to get a really good deal on my car! I’d highly recommend this place !! We were able to settle everything in under 30 minutes!

Customer services was awesome/amazing, fast, friendly reliable service, convenient location, okay pricing, would come back again. Vacationing and I came in for an oil change and to look at some of the electrical components and everything was worked on and fixed in a decent timely manner.

Ive been a loyal Lafontaine customer for the last 5 years. I would rave about how great they were compared to the other dealerships Ive dealt with. The sales and maintenance department use to be great. The last 2 times I took my leased Jetta in they gave my the run around and tried to charge me for things that were covered under my warranty. Mind you the problems never got fixed. Then the service department manager wants to know if I would give them a good review. Lmao! Absolutely NOT. Theyve just lost a loyal customer. I would not recommend this dealership to anyone anymore. Think twice before you come here to lease, buy or do any maintenance.

Tried to purchase a car from this dealership I have never felt so uncomfortable in my life. Salman never listened.

Truly treat you like family.

I had a great experience! Marissa Franz was the best and I really appreciated all her help buying my new car! She went above and beyond to make sure I got what I wanted!

Was not happy at first, but things worked out in the end. Malisa was very pleasant, looking forward to doing business with them in the future!

It was a disappointed experience for the repair services. Would rate it with 1 out of 5 overall. My car’s engine light was on and off for unknown reason. To get it fixed, I went to the place and tried to get it fixed. The diagnose result gave me a list to fix which took around 2k. It’s not even two weeks, the engine light was on again. There’s no other way around but go back and check. I was asked 1k more to get it fixed again! The reason for that is just unable to diagnose the problem at the first time. So what’s the meaning of fix my car at the first time? All of this look unprofessional and time&money-consuming. Would not recommend it.

Rudy was excellent in greeting n explaining n answering all our questions. Made us very comfortable in choosing.

Chris made the purchasing experience very easy and enjoyable. He knew a lot about the cars and overall, we had a great time.

Great dealership. Went the extra mile to make sure everything was satisfactory. Traded in a vehicle for a slighty used one owner car. All transactions and financing went smooth and was able the drive off the lot later that same day. They did an outstanding detail job prior to my return which left the vehicle in near showroom condition.

Chris did a great job explaining the vehicle during the test drive and had a great friendly rapport. Great buying experience !

Excellent service. Salesman (Bryant Thomas) is very friendly and knowledgeable. He goes above and beyond, and operates with honesty and integrity.

Geneva and Denice are Angels. Felt like I was shopping with two girlfriends!!! Never have I heard of let alone had such an awesome time purchasing a vehicle. What could be classified as an extremely stress filled time, actually ended up the being the best time ever!!! Thank you ladies sooooo much!! Libbie and I are so happy together 💖

I was not happy at this place. I have work done on my car. Without the knowledge how much it would cost? I was very disappointed. And they would not be working on my car again.

Tom was AWESOME!!!!...I brought my VW CC in for a oil change and the overall experience was extremely pleasant. Tom was great. He is extremely knowledgeable and easy to work with. I cant wait to come back because the friendly professional Gold Star treatment that I received from Tom is definitely worth coming back to.Kind Regards,D.H

An amazing dealership and an even better service center! This team always puts the customer first and gets the work done right!

I have leased 2 VWs from LaFontaine and I wouldnt go anywhere else! Great service! And yes, I got the family deal!👍

Hands Down Best Volkswagen Dealership I Have Ever Dealt With! Derek And The Crew Are Amazing......

I wasn’t sure if I was ready to get a new car but wanted to window shop. I met with Geneva and she showed me anything and everything my little heart might desire. Never once did I feel pressured or uncomfortable. She showed me all my options and kept me informed of specials and promotions. It wasn’t a shock when I decided it was time for a new car, Geneva Taylor sold it to me.If more salespeople were like Geneva, the world would be a better place. I’ll definitely return when it’s time for another car. Thank you so much Geneva, my new car smile keeps shining!!!

Their tire installation is personalized and first rate. It may take some time to get in contact, but it is well worth it because they are very open to working with you. I had a set of tires installed and I had no issues. Their installation price is the lowest I have ever seen!

I went in to test drive a Certified Pre-Owned VW Jetta SportWagen TDI. As part of the TDI recall program, all CPO cars are supposed to have wipers, batteries, brakes, and tires replaced since they sat with VW for a year awaiting repairs. All was done except for the tires, which were visibly dry-rotted, as well as flat-spotted. The car vibrated strongly at highway speed. I wasnt too worried, as it was just a matter of new tires...The car was over-priced, so I had a number in mind that Id pay. Well, they werent budging, which is fine. Thats their prerogative. But, the salesman Patrick, who seemed nice enough, said they wouldnt even do anything about the tires. I guess making a buck is more important than their customers safety? Ill be buying elsewhere.

The service manager, Tom is outstanding. The people who work there are friendly and very professional. My experience and opinions about dealerships has been changed from skeptical, to happily satisfied. Keep up all the good work.

Don’t expect anything customer service wise and don’t leave valuables in your car if you’re having it worked on because they’ll be gone when you come back. Accidentally left some money and an important prescription in the glove box (I know, I know but sometimes you forget)..wasn’t there when I got my car back.

Quality work, honest staff. Labor is expensive but its a quality dealership. I drive 45 minutes to take my car here

I had an overall terrible experience at this dealership. I felt as if the salesman Patrick C. tried to intimidate me into getting a car. I explained to him on the phone and in person I was not trying to purchase a car today, I wanted to see what they had to offer and to just speak with someone and then weigh out my options. He showed me a few cars and after I told him I didn’t like the options.. He told me I was picky and being difficult.

Chris Landfair made easy transaction, highly recommended. Thanks for all your help.