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AutoZone Auto Parts
1434 E Eldorado St, Decatur, IL 62521, United States
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AutoZone Auto Parts
Comments
Da
Review №1

No problems, place was clean and guy was helpful.

Ge
Review №2

Came in looking for a couple things for a motorcycle such as a cover to keep the rain off, phone mount and a detail kit. No one would come show me where anything was. Was told if they had anything to look in a couple different spots. They wasnt busy so there is no reason to not come help. After asking if i could order stuff i was told id be better off going to a motorcycle store

To
Review №3

Good service and help taking care of there customers with the product they buy from their store with good service from store manager to make sure things r properly handled properly

Bo
Review №4

Very Friendly employees. My 80yr old mom needed 2 brake light bulbs and they installed them for her. I always go there for most auto parts because theyre so helpful!

Ci
Review №5

Came in for a battery the employee put my battery in backwards been sitting for over an hour blew my fuses, the manger said he was too busy at the time to fix the problem his employee created . Told me after his break he would come look at it. So I’m stirring here stranded with two babies and a licenseing exam to take an hour away in two hours. Completely dissatisfied and disappointed. Choose any location other than this one

Ju
Review №6

I went to autozone because of a service problem at another parts store. I found what I needed. It was a bit expensive but they were very helpful and it was totally worth it i really needed the part for a trip im taking very soon

Th
Review №7

The had tire plugs that I needed and service was fast for once lol thank you for staying open till 9 pm .

Am
Review №8

They looked up the part needed (oil filter) and gave the wrong part. When I went back they replaced it for the right part. My advice is dont always trust the person behind the counter and make sure it is the right part yourself before you leave.

Da
Review №9

Had overall good experiences here but today Felicia’s inability to operate the register was blamed on my payment method. Weird, you had the same issue with my brothers card. Another rep helped and boom it works! You really shouldn’t be falsely accusing customers much less it being your go to method. No apology after figuring out it was her fault. Thanks to the gentleman that helped her help us, I unfortunately didn’t catch his name.UPDATE: several errands in to my day and all card processing in the area is down. Something to do with comcast going up and down.

Ro
Review №10

This autozone store is always helpful and knowledgeable. I have been to some where they are not so helpful or knowledgeable.

wi
Review №11

Great place goog prices on parts

Le
Review №12

Great service. Even had associate install my wipers!

Ja
Review №13

Chris was very helpful. On 8/13 is stopped in with battery issues and he got me all set up and installed a new battery for me. Great customer service. Can’t say the same about the one on Eldorado St.

B
Review №14

Good customer service

Je
Review №15

Great service. Wide variety of parts. Its amazing how many things they actually have in stock.

Th
Review №16

Got wrong parts given to me had to go back and the night crew made it all better i was pleased with the man and woman the was closing that night very helpful informative but day crew wow. I would go later in the evening the guys had no clue during the day

Ti
Review №17

The gentleman was so helpful and took time to explain things to me as well as help me with different ways to save money on what I needed

Gl
Review №18

Great service. They put my windshield wiper blades on. Thanks. 🙂

Bo
Review №19

Service was ok nothing to brag about

Ly
Review №20

Great customer service

Da
Review №21

I wish I would have gotten their names. Excellent customer service!

Ke
Review №22

I always have a good experience at the Auto Zones in my city. If I explain a problem Im having, they are always happy to help and keep me from spending unnecessary money. Todays visit was because I thought I needed fuses but the guy who helped me told me what he thought the problem was instead and suggested I take it to a mechanic.

Ro
Review №23

Needed brake line parts.. employees werent knowledge enough to help me adequately.. went to advanced and they were much better help..

Be
Review №24

Knowledgeable workers. Quickly get what I need and go. They always try and sell me something extra though... Maybe because Im a girl, or maybe they do that to everyone, I dont know.

St
Review №25

Good place to get your auto parts and accessories

Ca
Review №26

This Auto Zone has been here a long time and if they dont have a part in stock they are very good about getting one shipped speedily. The young lady was very knowleable and knew her job well. The only reason I did not give 5 stars was the wait time to get help. They need to hire more people or have them on the floor instead of back in the rows of parts or wherever they go. If you dont mine the wait, their great.

Ji
Review №27

Very friendly and helpful staff

Wi
Review №28

Free engine check light service very helpful. Very accommodating. Great service.

Re
Review №29

Their a/c is so nice, lol

Ti
Review №30

I had a horrible time this morning getting a battery installed. Called Walmart no answer so I drove there and it was going to take a while. Called Farm and Fleet while driving there and sat on hold only to have someone hang up on me when pulling into the parking lot. Walked inside to find employees doing nothing and told me no openings. Called Advanced they answered but didn’t say anything.Called autozone and they answered quick and I drove straight there and they installed my battery in under 10 minutes. Awesome customer service, thanks Eldorado Autozone!!!

Re
Review №31

Very helpful! Staff very friendly and had exactly what I needed!

J
Review №32

Store manager would not let me return a wrench without all the packaging. He had other employees in back and didnt call for help up front. I will not be returning, for the fact he was rude.

Ge
Review №33

Fast service right parts

Ro
Review №34

I went to AutoZone to get two batteries charged found out only one charge in the lady at the AutoZone even said they both charge and there was a problem with customers coming in with no mask and people wearing mask halfway

Bi
Review №35

Some of the staff good some not So good

De
Review №36

GREAT...Very helpful..got vehicle running after a cold snap..Thanks to Dale🚜

St
Review №37

Auto Zone staff is very helpful

Me
Review №38

Good care

Sh
Review №39

My experience with autozone is Awesome..the customer services here is very trustworthy...I recommend anyone to shop here your money will be well spent..Thanks

Mi
Review №40

Nice store and helpful staff

Cu
Review №41

They always have what I need or can get it for me within 24 hours. I enjoy the company of the staff because they are always friendly and helpful

Er
Review №42

Toby Sumner is great, knowledgeable, and an asset to the industry. I hope he continues his automotive journey.

Ma
Review №43

The Best Autozone. Knowledgeable, willing to help, very.good at explaining their prices, and your choices. Store is clean, well stocked, and they have a price match guarantee. No other stores told me about the price match. Didnt feel pressured or tricked into buying an uneeded part or item. They will help you find a part on the shelf instead of pointing to an aisle while giving you a part code. Could hint at more of the terrible experiences Ive had at other Autozone stores, thankfully I have been blessed by the employees here. Good service, cleanliness, organization, and fair prices bring customers back. I will drive by the other stores to go back to this one.

Tr
Review №44

Good customer service today got my parts fast

De
Review №45

Why I loved it? Stephanie

th
Review №46

Cheap prices. Ok customer service

Ch
Review №47

They were very helpful and great customer service

Nu
Review №48

Fair customer service

Th
Review №49

They had my part, Im happy.

Za
Review №50

Very Helpful Today . Had a check Engine light on and Rep dod a great job diagnosing Thie issue. Saved me $ for Sure

Ra
Review №51

Great parts store. Always has what I need!

Ku
Review №52

Employees are fairly helpful and everything is pretty well stocked.

La
Review №53

Good things for auto cars need

Lo
Review №54

Everything they sell is sold for half price on Amazon

Be
Review №55

Best AutoZone in town... They typically have the most in the store.

Co
Review №56

Stopped n for a quick trip, found wat I needed quickly, this store is so organized and well maintained its super easy to find wat yer lookin for fast, prices r really affordable, employees r very knowledgeable on all products sold here and this store is clean, floors looked great considering its an automotive store with alot of in an out public traffic, I prefer this paticular store over All tha competition jus down tha road either direction and Im serious, employees have ALWAYS been very polite, cheerful, very helpful and more importantly to me seeing how Im a female very respectful to me, that alone means more than anything else Im posting 👍

Co
Review №57

Always the staff is quite busy and in demand. But quite helpful and knowledgeable

Pa
Review №58

There is a young lady there in commercial sales that really knows her stuff. Great service

Jo
Review №59

Helpful

Pa
Review №60

Fast courteous service.

Bi
Review №61

Went in for wiper blades and ended up paying 60 bucks for blades the lady helping me showed me 3 kinds didnt even bother to ask how much money I wanted to spend or ask if I wanted something cheaper

El
Review №62

Very helpful workers

Xa
Review №63

Good store

Ch
Review №64

Theyre ok, some parts seem to be of low quality

Sk
Review №65

Took waaaaaaaay too long. Wont go back.

Ka
Review №66

Staff was very friendly and helpful

Ja
Review №67

Staff is friendly and very helpful

Ji
Review №68

They didnt have the part but got it that afternoon and called me to tell me it was in. Cant ask for better service.

Er
Review №69

10% military discount and will match competition price.

Cl
Review №70

Friendly staff and knew what they were taking about

T.
Review №71

Great service and help.

Da
Review №72

Good service from evening manager

To
Review №73

Kind of pricey. Had to pay $209 for a new battery from there.

Ga
Review №74

Had what we needed price fair sales clerks little pushy

Ga
Review №75

Great staff.

Pa
Review №76

Ok place

Gu
Review №77

I will never buy part at AutoZone agian

Mi
Review №78

I asked them for a window motor and they gave me the absolute complete wromg part

D
Review №79

No one offered to help.

Ch
Review №80

Got the part we needed me fixed the truck

Hu
Review №81

My go to auto store over all the rest

An
Review №82

That business knows how to pick there employees. I have not met one that I didnt like.

Ge
Review №83

Great help

Ga
Review №84

Friendly service

To
Review №85

My toy store

Ba
Review №86

Very helpful

Da
Review №87

Nice workers

Ma
Review №88

Great prices

Bi
Review №89

Good service

mi
Review №90

Lil slow pace

Je
Review №91

High priced

Jo
Review №92

Great service

Ca
Review №93

Love it

Pa
Review №94

Worst service ever!!!!

Ph
Review №95

Kind of expensive

Ma
Review №96

Prices to high

Wi
Review №97

Get in the zone at AutoZone

Ma
Review №98

No.

Information
8 Photos
98 Comments
4.1 Rating
  • Address:1434 E Eldorado St, Decatur, IL 62521, United States
  • Site:https://autozone.com/locations/il/decatur/1434-e-eldorado-st.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A632&y_source=1_MjQ2Nzc0My03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 217-362-0222
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–8PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
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