The one star is for Curt, the new service advisor behind the desk. His customer service skills are outstanding! Unfortunately, his job is made quite difficult by the poor level of workmanship that the shop has demonstrated over the past several months. Simple tasks have been fouled up by whomever they have working in the shop. A leaky oil filter after an oil change left a mess on my driveway. Another oil change stripped the oil plug threads on my sons car, and they tried to cover their mistake by attempting to charge him for the repair. Most recently I had some recall work done. Whether it was necessary to unplug the mass air flow sensor or not (highly questionable), they returned the car to me with it unplugged. It ran like a clunker with the dash lit up by orange lights. They didnt notice this when they drove it around and turned in the keys to Curt??!! My wife drove it home like that in disbelief that the dealer could have returned our car to us in a worse condition than how it was given to them. I would too, but given this years history with the Kelley service shop, Im coming to expect it.Note to management: Dont lose Curt! (And hopefully you havent lost Tom Hawkins in Sales yet...great guy!) Just lose the careless practice behind the scenes. Im removing all service patronage for now until the help wanted crisis is over, and warm bodies are replaced with competence again.

Salesman: Nick SordeletWe just picked up our 2021 Bronco Sport Badlands. Nick made the process easy and smooth. Nick went over all of the info thoroughly and made sure we understood what was going on. The whole team was great. We always shop with Kelley!

Our salesman, Keith, was very helpful finding us the vehicle we were looking for. He went above and beyond working with us, especially with our many questions on all the technical questions we had for him. Cant say enough good things about him. And we love our Ford Explorer!

Tyler the man! Very nice easy going. He made my experience great! I will definitely come back and see Tyler at Kelleys

Tyler M is very easy to work with! Very knowledgeable about vehicles and very easy going! If your coming to Kelleys ask for Tyler!

Their sales team is professional and helpful, always willing to sell you a car. But the Service department is terrible, and makes constant mistakes. I will no longer take my vehicle there for service.

We had another in a long line of great experiences working with the team at Kelley Automotive.The sales staff and financial team were fantastic and always exceptionally responsive.This is a great team of professionals and we appreciate working with them.

We bought a used ford F150 an they were doing a few thing before we took possession, an its now been literally 9 days before 1st payment due an still dont have the truck..ask why.. best answer ever,,, I DONT KNOW,, an every week was same . Well if they dont know who the --------- does.. I have never an will never understand this..we have bought 4 vehicles from them an have no idea whats up..well Im over it ..im gonna contact someone to help fix it since even main man isnt helping ....

The manager and salesman was very helpful they both worked with me to get the into the price range that I want on a new truck

They was all friendly and helpful, Clayton took very good care of me.

Nick is an awesome salesman and an awesome. I highly recommend!

I waited around for an hour not happy for waiting around that long need more people so happy with the car though

It took 2 hours for the service. A bit too long

Tom Kelleys team is professional and courteous. My salesman knew all details about the vehicles I considered purchasing. Due to the distance from my home, we concluded part of the purchase by phone, text and email. Everything was smooth and satisfactory. I strongly recommend Tom Kelley Ford.

The Tom Kelley Ford team is fantastic to work with. They look for ways to make the experience convenient and efficient for you. Offering for me to take the vehicle home for a few hours made a huge difference in whether it was the right vehicle for me. Id highly recommend this dealership.

Tyler was fun and easy to work with. My family ended up purchasing a Buick. The whole visit was quick and painless and I do recommend visiting Tyler when shopping at Kelley’s

Thank you to Adam, Tom, and all of the Tom Kelley Ford team for making the buying process so easy. I wasn’t sure exactly what vehicle I wanted but needed to stick within a certain payment, and they exceeded my expectations: they hit the payment I wanted while also locating the perfect vehicle down to the exact color I liked best.

Nick was very helpful

Great selection of vehicles. The sales manager, Dave is extremely good. Definitely worth the trip.

Tundra was very helpful and professional. In and out in a timely manner.

This was the first time I dealt with Ford Service. I was very pleased. The lady that checked me in was friendle, helpful and, even tho some of my questions were probably crazy, she still made me feel like i was important. The people inside, while i waited, were very friendly and helpful. I have no complaints with the service nor the contact people. It was a very good expereience. I was dreading it, due to past experiences in the Chevy Dept.Thank you.

Nick was a pleasure to work with!

Service is terrible now.

What a pleasant group to work with! Dan Tourney was a no-pressure salesman; kind, helpful - like working with a friend! It was a great experience. We will definitely be buying our next vehicle from Tom Kelley.

Tandra and Ford service got me in an out quick for a oil change and tire Rotation.

Visit Tyler if your looking for a great deal!

Purchased a 2016 Ford F-150 about a year ago. And it’s been in the shop way to much. I have had my truck in to courtesy ford 8 times, just for the freezing door latch recall. Over and over again, still not confident that the issue is resolved. Several times I took the truck in and they would have it an entire day, just to be told at 3 in the afternoon, “we have to order another part, gonna have to schedule an appointment”. Another time, I sat in the waiting area for almost 2 hours, to be told they actually had the wrong parts for the door having issues. This is not the worst.Finally they actually had the parts. Took the truck in they installed the new parts, but there was a problem. Now the gasket on two doors, was sticking out of door handle area. It was not before. I brought it to their attention and they agreed to take care of it. Waited for a little bit. Take my truck home and notice something. To fix the gaskets hanging out; someone appeared to have used a utility knife or razor blade to try and cut the part hanging out. While doing so, cutting into the clear coat of the truck. Scratching the heck out of it. To their credit, they did fix it. Albeit another trip back in. Another entire day of my truck being at the shop.That brings me to my last experience. I had a engine light on for a sensor that needed replaced. Doors were froze shut, and I had noticed the fiber plate under the truck was missing a bolt. Figured I’d just have them take care of it while it was there. Scheduled an appointment. Courtesy Ford had my truck for over 8 hours. During this time, they “fixed” my door and diagnosed what sensor needed replaced. A technician told the service desk that he had called me, to talk about the fuel sensor around lunch time, I received no call. It wasn’t until almost 4, when I called to see what the status was. This is when I was told what all they had done. And again....I was going to have to schedule another appointment. They didn’t even get a nut and bolt on the fiber board.The following morning; it was cold. Door latch was froze again. Took it in for my next appointment, got the sensor fixed and the bolt on the fiber skid board. Now they state my door problem is something to do with the switch that unlocks and locks my door. Meaning it doesn’t fall under the recall; therefore I have to pay for it. I just don’t know if I buy it. Issues only exist when weather is below freezing...Anyway, after all that, I’m finally done. It doesn’t make me happy to do it. But I am now going out of my way, out of town to get my work done. It’s an inconvenience, but with all the time I’ve wasted there, I’ll at least break even. This is just my experience. Hopefully it’s an outlier.

I submitted a request for information regarding a used vehicle. I received no less then 7 emails requesting my phone number each time. It’s frustrating beyond belief shopping for a vehicle and this place didn’t make it any easier. If I wanted to be inundated with phone calls I would have provided my phone number on the request forum. Furthermore I inquired about their best price, as one does when car shopping, and was quoted a price that was $800 more then the advertised price on their own website. I do not have any additional experience with this dealer however I wouldn’t recommend them to anyone.

Took a family member there to get their car fixed.

Purchased a Chevrolet Equinox from Tyler, purchasing the vehicle was quick and painless and we couldn’t be happier. Thank you!

Purchased a 2020 Ford Explorer! Fast and efficient, would recommend the Tom Kelley team to anyone!

Awesome, Tom and Chad.Love the truck..

Sales rep Adam McCoy was very knowledgeable & took the time to answer my questions along with showing me the many features on the different vehicles that I looked at. He was very patient with me & spent as much time as I needed while I made my decision as to which vehicle I thought would be the best fit for me. When I took delivery, Adam helped me get some things set up on the car & showed how to navigate to get what I wanted to show on my dash. He made this a great experience for me. I would definitely recommend Kelleys and their team.

Everyone is welcoming and helpful with any questions I may have and if I need parts for another Ford product I get them in a timely manner.

We had a wonderful experience and absolutely love our truck! The guys did a great job and even worked late to finish things up. It was nice to have my son and daughter in law there, who both work for Kelley Automotive, to help and encourage us.

Was out looking for my first vehicle to buy (Im 20) so naturally I brought along my mom to help me with questions I might not understand. We had test drove a vehicle I was interested in and went inside to discuss what it might cost and warranty. When our sales person Nick B; brought over the pricing there was a $399 charge for paint warranty. Why would I want to pay that additional for a car that had scratches on the drivers side door and a dent in the front fender? So naturally my mother asked if there was any way to take that off. He rudely replied “yeah I can give you a bucket of water with soap and a scrubbing pad and you can give it a good try to get it off.” Instead of just being professional and explaining that the dealership puts it on their vehicles new or used, simple! No need to be rude. So think twice before test driving a vehicle from this place or just find a new sales person. Can’t make a sale if you want to have an attitude.

Just wanted to say buying a car is stressful but when you have an awesome sales person like Jeremy it made it a little easier. He was so helpful and knowledgeable in getting us into a vehicle. If anyone out there is looking for a new or even used vehicle I would highly recommend Jeremy Daugherty. Hes not your ordinary sales person thats just there to get his check. He will go out of his way just to make the car buying experience less stressful. So with that said I would like to thank Jeremy for all the help that he did for my family and i.

I had a great experience purchasing my new vehicle at Tom Kelley in Decatur, IN. Jeremy Daugherty and his entire team were great. They got me in a vehicle that I absolutely love!!! They were able to meet all my requirements for my down payment and monthly payment. I didnt spend the whole day in their office and they made me feel like I was part of the Tom Kelley family from the time I first met with them. Great group of people who know exactly what they are doing when it comes to selling cars.

Employees will work fast to help you, BUT as a costumer you can quickly get on their nerves if you have lots of questions. That was my experience with them, desk girl was supposed to get a loaner car paper made up but she said it’s past 5 and made it seem problematic to get that service done, I understand but at my job we personally stay over all the time to help others, selfish I guess young kids now days just rude. Tom Hawkins was my salesman, I would say he had kind of an attitude, short fused gentleman, but he did help us to the best of his knowledge, Jake Gallogly the finance manager, is a very polite and friendly guy, I must say he worked hard to make a deal happen and was very professional, he was all around the best part of my visit..

Best service on buying a vehicle!! They were upfront and honest with us about the issues the vehicle had. ( We bought an as is Lexus) They fixed the two issues it had and didnt charge us!! They even gave my husband a loner vehicle while his was being worked on!! Amazing group of people to work with!! Nick kept in touch with what was going on with the car until it was ready to be picked up!! Amazing customer service all the way around!!

Great car deals and service. Got my daughter a car and it was a great deal. Just didnt like spending half of a Saturday for finance. Need two guys on Saturday to do that. Otherwise is was great. Just got my first new truck, Tom Hawkins and Dave got me a great deal and treated me right. First new Ford F150 and very happy with it.

Jeremy was the only salesman that we spoke to but I highly recommend him. Was personal and very comfortable to be around, he also had some good advice to give. I will continue to use this place for future purchases. Had an issue with our used car a month in and they gave us a lot of help with financial issues. I recommend buying their motor and transmission extra coverage package if you buy used.

Jeremy Daugherty is an awesome sales rep. He helped us out and got my son a vehicle that works for our situation. He answered all our questions honestly and was looking out for us. He was friendly and honest, hard working and has integrity. Highly recommend him and will send family to him.

Jeremy was great. They were very friendly and helpful. Our vehicle needs work before finalizing the transaction, but they were upfront about it and we knew with a used vehicle it might have a few issues. Looking forward to seeing how this new vehicle works out for our family!

Tom Hawkins was excellent from the start of the sale all the way to the end. Tom made my experience fun and enjoyable. Buying a car or truck should always be a fun and exciting experience and Tom made that happen not only with this purchase, but the purchase of our Explorer last year as well. Thank you Tom and the Kelley sales team for making our buying experience an awesome one!! I will continue to do business with the Kelley Automotive group and send as many people as I can in to see Tom and the rest of the Kelley team!

Tom Hawkins and Brandon Nimmo they did a great job. They made the car buying experience very easy. I them know when I wanted to come in and he made sure he had time for myself. They had the cars pulled up and ready for show. The nice part is that Tom listened to my wants and needs. They helped find the perfect car for my family. Thank You to again Tom Hawkins and Brandon Nimmo.

The name on the front may say Ford, but they are a Chevrolet dealer at heart! When I called to make an appointment I told them I was going to buy a Lincoln and they set me an appointment with a guy down the street at the bowtie dealership. Then when I asked for him they told me it would be a while because he was with another customer! I told them to just get me someone in the Ford dealership where I was then standing in great haste to buy a vehicle! They agreed to have Tom set me up in the test drive and work the deal. We drove the vehicle and I loved it so we were ready to take it home! That is when the problem started. They wanted me to sit down with the finance manager named Jake! Note that Jake was probably too inexperienced at life to have this position. He had the demeanor of a person whose dad or maybe Uncle owned the place and he was given that position, not because he was qualified but, because he was in line to inherit the business. On top of that he was slightly below average height so he had a small case of little man syndrome as well. Now, back to the timeline. We wrapped up the deal with Tom and Jake walks up and introduces himself and says hes a Chevy manager just filling in down here today, and immediately I asked why we needed to talk to him when we already had financing. They assured me this is how its done. Im from Ohio and Im buying a car out of state so I was willing to accept that things may be done slightly differently in another state so I went to his office. Almost as soon as we sat down Jake starts to talk to me like I was his errand boy! He said, Youre going to go home and get me the title to your trade. Then you will call the bank and see how Im going to get my money. Then youll drive back up here with a check from your bank and a title to your trade and once the check clears I will allow you to take this new vehicle with you. So I started to get defensive and I asked him why I had to do all that when they were charging me $300 to do title work? I also was curious as to why he thought I was going to talk to the bank about his check and title to his new Mustang! I have never talked to the bank on behalf of the dealership in my life! This, on top of his condescending attitude, led me to tell him he was sadly mistaken if he thought I was going to jump at his beckon call! I probably should have left right then and bought a different car, but I decided to listen to the salesman when he said he could get it all taken care of. I gave the bank information to Jake and he left the room for about five minutes and said he emailed the list of information the bank requested to them so we would wait on them, only to find out the next day that he didnt email anything to the bank. I talked to them and they received nothing and when I called the salesman back the next morning HE had to send everything! Eventually we picked up the check at the bank and the dealership delivered the vehicle to me, but then they became the herpes of car dealerships. I called the bank when my 45 day tag expired and asked why I didnt have a title yet and they had not received it from the dealership yet! They said it was no big deal so we didnt worry about it. Then about a month after that they called me and said the dealership had sent the documents to the title department and they were waiting on our signature! They had been there for a month and no one called us! The title department didnt have the correct phone number and when they called the dealership they told the state of Ohio title department they had no phone number or way of contacting us at all! We had the vehicle four months before we got a title because that dealership fumbled the ball on every step of the process! If you go to buy a car there deal with Tom the salesman, but if Jake the finance manager walks up to help you, run like your life depends on it! Unless, you want to be treated like his puppet on a string! I cant say enough praise about Tom the salesman, but there arent enough curses known to man for Jake the finance guy!

So far..Very happy...service manager very easy to work with and smart...Well see how the diagnosis/repairsare handled....Im optimistic

We drove from Fort Wayne to see a vehicle we were interested in, and even though we didnt end up purchasing the car we went to look at, Jeremy D. did an excellent job helping us find a car that fit our needs AND budget! Additionally, Scott E. the finance manager was wonderful when it came to getting us the best financing available. Thanks so much for all of your help guys.

I was able to find a vehicle I wanted online and met with Jeremy the same day. He helped me through the purchasing process and thoroughly explained all of the details of the vehicle as well as available/included warranties. There was very little haggling over price and Jake in the finance department made short work of the final purchase. Very happy with Tom Kelley Ford

The sales rep I dealt with was the coolest guy. He helped me out when I needed a vehicle when mine took a dump. Found me a vehicle I liked for a price I liked. I would definitely recommend Tom Kelly Ford to anyone looking for a vehicle! Super awesome staff!

On TIME service. Great vehicle acceptance by Clayton. Like the idea of a SOLID mechanic as a SERVICE manager to the shop mechs to help them and to prioritize the work.Great thins happening in DecaturNew sales manager is definitly a plus

Great buying experience! My sales man Tyler Montgomery was very polite and friendly during our whole visit! I was introduced to several people there all of which explained that if I ever need anything I can call them as well as call Tyler. It gives me peace of mind knowing that I have other people I can consult either over the phone or in person thank you everyone for your generosity and kindness!

My family and I had a great experience at Kelley Chevrolet in Decatur, IN. We purchased a used vehicle hassle free for our 20 year old son. Nick Biddlecome did a fantastic job working with us. He was very professional and put the needs of our family first. We drove from Angola, IN and because of the great experience we had with Nick, we will consider buying from him again when we are ready for our next vehicle. If you are looking for a reliable vehicle and a sales rep to work with, I highly recommend Nick.

I want to thank the hard work of Jeremy and Tyler for helping my wife get into her used Jeep! Tyler was quick to contact us and sent several videos of the vehicle before us arriving! Jeremy helped us get approve before us even coming in. Our visit was very quick in and out with no issues at all.

New: I got to know later that the Equinox 2012 that I bought actually has the high oil consumption issue well known in the market and it was sold to us without the fix and I cant have it fixed for free anymore because it was sold to us with high mileage. Tried to get a solution from Kelley but only thing I got was an offer for a trade-in deal for 40% of the price I paid for the vehicle.Old: My personal experience buying my car at Tom Kelley was really amazing. I really appreciated the attention of the staff in special the attention of seller Jeremy.

All of the staff were very welcoming! They made me feel comfortable to make a purchase and I probably wouldn’t have bought the car if it wasn’t for them. Tom Hawkins, the receptionist in the Ford section and also the guy who processed my paper work were the nicest, most easy going people.

Jeremy sold my boyfriend and I a new car that we love. He got everything together for us in a timely manner and helped us get a great deal. If I ever need another car, Id definitely plan on going to this dealership again.Thanks Jeremy!!

I am in complete shock with this dealership. I have trusted and gave Tom Kelley glowing recommendations and business for years however it stops right here with the Decatur branch. Unfortunately the branchs phone mailbox is still full so I have taken the liberty of contacting corporate to help find a solution to the ongoing issues ever since they replaced our engine. I will follow up with the Better Business Bureau on monday as well as a further review of my service on my F150.

We worked with Justin on building our new 2017 F-350. The process was super easy and everyone there was super friendly! I liked how they felt like they knew you on a personal basis, which made the process that much more enjoyable. Justin worked with me on when the truck came in so I could surprise my husband with it and I couldnt of asked for a better person to work with! I would recommend Justin and anyone at Tom Kelley Ford in a heart beat!

Nick Biddlecome was my sales person for my 08 Dodge ram 2500. Everything that I noticed he looked into it and got it fixed fast. He kept me up to date on everything that was happening with the truck. He was very professional and nice even though I was anxious to get the truck and kept bothering him he didnt go off on me like other sales lots have. I recommend Nick and when I go to buy another vehicle down the line or know anyone looking for a vehicle Ill recommend Nick.

We had gone to a different dealer only to be disappointed by trade value and pricing on a vehicle we really wanted. We heard Kelley in Decatur sold Jeeps, so we went ahead and took a chance. Tom H. And Bryan were fantastic! They offered us a trade value that reflected KBB value and got us in the Jeep we had been wanting! Plus we live in Ft Wayne so we also bet free Kelley car washes! I will be returning to them without a doubt!

Had such a smooth and non-stressful experience. Ron Storey was very honest and easy to work with! Everyone thru the whole process was delightful! Highly recommend!! I love my new to me Tahoe!! 💖

I would say that I had a very positive experience at this dealer. The sales person, Jeremy, was very helpful, and the staff did a great job of getting me the vehicle I wanted for what I was willing to pay. I even got the color truck that I wanted. I think that both myself and the staff walked away from the deal happy.

Adam, our car sales man, and Jeremy, the finance manager were amazing! Highly recommend and will be returning when we buy our next car. Thank you, Tom Kelley Decatur! Your team is AWESOME!

Jeremy was an absolute blessing. He made my experience smooth and very easy. The lot is the best Ive seen with unbeatable prices and quality vehicles. I definitely recommend this lot to anyone seeking a good new or used vehicle. Ask for Jeremy.

Jeremy was knowledgeable and personable. We will ask for Jeremy again when we go back for our next vehicle! He made a great connection with my wife and I and we couldnt be happier. Thanks also to Dave Snyder in the financing department for his great work.

Had a great experience purchasing my 17 Malibu Tyler Montgomery was easy going and fun to work with! I also want to thank the gentleman who helped get me financed. Jeremy was wonderful and made my experience quick and easy!

This place is awesome! I went all over looking for a truck and everywhere I went either said I didnt have enough credit or were to damn lazy to get up to even say hi to me. I got here and Jeremy Daugherty came right up to me and help me with everything. Helped me find a truck that I liked not what they wanted to sell me like everyone else tried. And when it came time to buy it Dave Snyder got me a loan and got me financed. These guys help me a lot. Im thankful as hell for there help

So professional and caring about me and my family. Weve bought several cars from Tom Kelley and have had a wonderful experience every time. They really are passionate about the best customer service they can offer! Above and beyond! Best place to make a vehicle purchase around!

They was short with me and not wanting to here what was wrong with truck and they said they was straight shooters and was it Willing to deal

Salesman Nick did an excellent job of providing a welcoming environment around the dealership. He was upfront and catered, in a professional fashion, to the questions about my first dealership-purchased vehicle. I would recommend Nick, highly, to anyone interested in purchasing a used vehicle.

Nick did a fine job of working with us on the purchase of our used vehicle. I was disappointed in the fact this the car had one owner and keyless entry but the key fobs were not with the vehicle. It seems like one of the two should have been with it and nobody seemed to have an answer. All we were given were service keys. Now we will have to purchase and pay to program new ones because we don’t have the original ones. Other than that, everyone was friendly and helpful in getting the deal completed in a timely manner and I would certainly return to purchase another vehicle from them.

Had our F150 in for service. We were given estimates from another dealer in the area.Tom Kelley beat the estimate by a mile, and also told us that we did not need all of the work that the other dealer recommended.Very honest dealer. I would recommend this to all of my friends and family.Thanks!

Great dealership.. and customer service.

We just bought a Ford Explorer from Tom Hawkins. Him and the other team members were great to work with. Tom located this Explorer for me and brought it in for my review. It was exactly what we wanted. He squeezed me in so I could have it sitting in my Garage for Christmas with a big bow in it. Thanks Tom!

My sister bought a vehicle from here that had bubbles in the sidewalls in 3 of the 4 tires. The sales and herself seen them and she was promised all 4 new tires when the vehicle is purchased. The master technician stated that bubbles in the sidewalls are not dangerous and that they are safe to drive on and after time will go away. After contacting several local tire shops and Good Year themselves they all stated that the tires should be changed. The master technician still refused and proceeded to call my sister dumb. On top of the tire issues the transmission screwed up after having the vehicle for 4 days. After a month of no vehicle and constant arguments. They decided to fix it. After returning the vehicle home the transmission still has the same issues as before taking it in to get fixed. I will tell everyone I know to never do business at Tom Kelley, they are arrogant, cocky, uneducated crooks that do not care about customer satisfaction.

Cody was awesome to work with! He was super professional, patient, and easy to talk to. I would highly recommend buying a car through him!

My husband and I had THE BEST experience weve ever had with a dealership at Tom Kelley Decatur! Nathan Beer was terrific and helped us meet every need we had in finding a perfect vehicle for our growing family and our budget. He was low pressure, easy going, extremely easy to work with, and friendly. The financial part went just as smoothly. We are so thankful for everything they did for us and for our new family friendly vehicle!

Cody was absolutely phenomenal in his willingness to work around my crazy schedule and juggle many different variables. I highly recommend his services and the services of The Kelley Automotive Group!

Our salesmen Tom Hawkins was great at finding us what we wanted. And didnt try to make us get something we didnt like. Like other dealers have done in the past. Dave Sndyer worked hard to find us a good loan and a good interest rate. Everyone at the dealer ship was very helpful. Will most defiantly be buying here again!!!

Tyler Montgomery was very helpful! He got me into a great Pontiac G6 which is absolutely wonderful! I love the free car washes!! The no haggle no pressure sale was exactly what I was looking for! I will definitely be purchasing my next vehicle from Tyler!

I worked with Ty Montgomery in purchasing my vehicle, and I have to say it was not only excellent but he gave me the best experience I could have in purchasing a vehicle. He was great to work with, and was financially competitive. I enjoy the vehicle I purchased and would not hesitate in recommending Tom Kelley to anyone.

We were looking for a specific truck, that we found at Kelly’s! The salesman (Nev) was friendly and answered all our questions. He wasn’t “pushy” but showed me all the trucks. I fell in love with our truck at first sight! It had all the bells and whistles. The crew at Kelly’s bent over backwards to help us realize our goal. We received excellent customer service. Thank you so much!

The service department is always honest with me what I need done right away and what needs attention in the future. They understand and respect my budget that I can work with. The mechanics in the back are always nice and will gladly take the time to show you something on a car that you don’t understand

Awesome experience! The staff was super helpful. The entire process went smoothly. Everyone working at the dealership seemed very genuine and cared about me getting the best deal possible. If youre in the market for a new or used car dont buy until youve checked out Tom Kelley

Nev is SO amazing! He makes us feel relaxed and appreciated. We have purchased two vehicles through him now, and I wouldnt have it any other way. 😊

All the people we met and dealt with are so nice. Helpful and answered all our ?s. We feel like we have made a few more lasting friends. Especially Thomas Hawkins and Patrick Ross as well. Thanks guys.

I had the most positive car buying experience Ive ever had when purchasing my car from Tom Kelley Ford! Everyone there was polite, knowledgeable, and cared so much. They gladly took the time to answer my one million questions. I will ALWAYS buy my future vehicles here!

Purchased a Yukon Denali from Tyler. My experience was fast in and out in less then two hours. Very happy with my purchase!

My wife and I recently moved here to Berne, IN. Today I bought a new, left over model 2016 Ford F-150 Lariat from Tom Kelley Ford in Decatur, IN. I am extremely impressed with the service I received here. I worked directly with Jeremy in Sales and Dave in Finance. Honest to god, this was hands down the best car buying experience Ive ever had.Jeremy was excellent to work with. He was knowledgeable, accommodating, transparent and friendly. No sales gimmicks, just great, honest service! Thank you for restoring my faith in buying a new car! It was a pleasure working with you.Dave was excellent to work with as well. He answered all of my contract questions. He was very transparent and friendly! It was a pleasure working with you!If youre looking for a dealership with no gimmicks and friendly service, I highly recommend Tom Kelley Ford! Thanks again guys for everything! Very pleased customer here!

This is a great Ford dealer. We purchased a newer but used Edge. They gave us a great deal. During the negotiation process I requested a couple minor wear and tear items be replaced before i left. They sent it right back in the shop and I went home with a solid vehicle and good looking car for my wife. We couldnt be happier with the car and the service.

Had a great experience. I drove in from out of state. The Owner and General manager took the time to thank me personally for coming to Kelly. Everyone was great. Thanks Steve, Jim, Brandon, Justin, and Josh! Wish buying a car was always this pleasant. Plan to come back for all my Service and Parts too!

Purchased a great vehicle from a great salesman! Received a very interest rate through the finance department. Thank you Tyler and Dave for making my visit fun and painless!

My husband and I were very hesitant about purchasing from a dealer. Jeremy Daugherty was a GODSEND and I pray that hes there for our future vehicle purchases! He was friendly, knowledgeable, and didnt hassle us (as we had expected). He quickly found us the perfect car for our needs and stuck to our budget amount. We are more than ecstatic about our purchase! Thank you Jeremy and Tom Kelley Automotive!

This dealership provides service way above and beyond the call. Steve Vachon drives a great culture of customer service. I bought my last 3 trucks there, as I trust them to treat me just as important after the sale as they do before it.

Its a great place to get work done on you vehicle,.

Came from Ohio to purchase a vehicle for my wife. She found exactly what she wanted here at Kelley Ford. Even with not awesome credit, they were able to work their faces off to get us approved! Our salesman, Nick Biddlecome, was friendly, easy to talk to, and seems to enjoy getting people the car they want! He even came in on his day off just to make sure we got the car my we wanted!

Found the car I was looking for; at a great price. Working with Tom Hawkins and the other gentlemen at this location was a hassle free and pleasant exchange. I still keep in contact with my salesman! Hes a great guy and I highly recommend him 👍

It was the best car buying experience I’ve ever had. I do like to car shop but it was wonderful here. I would recommend it to all my family & friends. I’m fact I have.