My wife very happy with your service and explaining everything

Troy was very professional and helpful. We purchased this car from out of state and he was more than happy to provide, photos and information so we could confidently drive to get it. Would 100% recommend this dealership!

MY EXPERIENCE WITH THE SERVICE DEPARTMENT HAS BEEN EXCELLENT. NO COMPLAINTES WHATSOEVER AND THE TECHNICIAN THAT WORKED ON MY CAR DOING OIL CHANGE AND TIRE ROTATE WAS WONDERFUL AS WELL AS THE CUSTOMER SERVICE. THE BODY SHOP THOUGH HAS BEEN TRYING TO FIX MY CAR FOR OVER 2 YEARS AND THE BACK HATCH STILL LEAKS. MY CAR HAS BEEN IN THE SHOP MORE THAN I HAVE BEEN ABLE TO DRIVE IT. I CANT OPEN MY HATCH AFTER I WASH IT OR IF IT IS RAINING BECAUSE IT LEAKS INSIDE. VERY FRUSTRATED AND DISSAPOINTED.

When I walk into a dealership I am there generally to buy and dont like to waste my time or others. Justin was there to help quickly, knew what I was looking to complete and ensured I was processed in a timely manner in my new vehicle purchase. I would recommend Justin for future car purchases.

Great customer service, went in for an oil change and tire rotation and it was done in a timely manner and everyone was very friendly.

First time here. I had a great experience, they had the truck I needed and we got the deal done. Justin, my salesperson was great, answered all my questions and took great care of me. Before my visit, Jeff answered all my questions via text, email and a phone call. He sent me pictures of a truck they literally just had delivered. Overall great time and would highly recommend Miles Chevrolet.

Went for an oil change and tire rotation was in-and-out super fast Love it

You feel like be rush when I come in for schedule maintenance on my vehicle

Love miles chevrolet.love our new mustang.thank you miles chevrolet.

Dan was outstanding helping us purchase our 2021 Malibu. He took the time to answer all of our questions and we are very satisfied with Miles Chevrolet. Stephen was also very helpful finding us the best finance deal and great interest rate. Great experience all around!

Went in for an oil change. That’s what they did. Did not try and sell me anything else

Very quickly finished. I was waiting at the dealership. The work appears done correctly. Very satisfied with this experience. I would definitely recommend Miles Chevrolet to anyone who asks me.

Do Not Trust this place! If you call and talk about a vehicle and they tell you they won’t do a hard hit on your credit report, they lie!! They lie horribly! We were told they would Not do a hit on our report unless we test drove and decided on a vehicle. We talked about one and decided first that we would go in and look and test drive one and then if we were interested in a vehicle, we would proceed!! We only talked over the freaking phone!! Within minutes, 11 points was knocked off of my score!! I never gave them permission and never went and decided on a vehicle! In fact I changed my mind and decided not to and they went and done it anyway! Awful place to do business with.

Dan Karakachos was very professional and answered all our questions with confidence. This was my husband and my first new car we ever purchased and the most expensive and he made the whole experience enjoyable. We will definitely be back to purchase our next vehicle when the time comes.

Everyone was professional and efficient. Best dealer and service department.

Very easy to schedule a service visit online with several times available.

I couldnt have had a better experience. I purchased the vehicle on a day that I didnt have a way to get it home, 30 miles from dealership. My salesperson delivered it to my home the next morning! Would definitely recommend Miles Chevrolet to friends and family.

Melvin was very helpful and kind. John Stadler was also there and greeted us. We like the friendliness of this dealership and we will be return customers.

My salesperson and finance person were over the top accommodating

Jarrod Campbell was perfect! He handled all of my paperwork, questions, and needs in a timely manner and in the way that I wanted to handle it. He was able to secure the exact car that I wanted literally over night. All of your salesman are wonderful. Gary Cox took the time to visit with my father and I while we waited even though he wasnt my salesman. I was especially happy with the way that safety is handled in Decatur. I had my elderly father with me and everyone in the building went above and beyond to keep us safe. In addition, the Decatur dealership has the most personable and knowledgeable finance manager I have ever encountered. I have worked with Steve Ground more than once, and it is a joy to interact with him. Because we were finalizing our deal in the evening, that whole team came together to get our deal done with a minimal wait time. I come from a Chevy family - and I will always trust Miles for my Chevy needs.Christel McQuality

The service department was the reason I bought my car from Miles. All the members of the service staff are courteous, polite and respectful.

As always, everyone was so nice and pleasant there. The only thing they didnt do was reset my oil tracker, but I looked that up on Youtube and did it myself, so no biggie.

The service department is great. Easy to set up appointments and when I bring my car in, everything is explained very well. They take excellent care of my car.

Very professional and courteous. They always make me feel welcome in the establishment. The job was done extremely well. I always recommend Miles to anyone who’s looking for a vehicle. Their service is the BEST!!

Polite and efficient service people. Very quick.

Had to have the radiator replaced in my 2019 Chevy Blazer. This was a factory recall/defect and at No cost to me. Just wished someone had advised me before it started leaking and I had to take it in to see what the problem was.

Great service. I needed my transmission looked at and Chris was very friendly and helpful and even gave me a rundown of what other issues needed to be handled with my vehicle, including pricing for services which was great. Definitely would recommend.

I cannot begin to express my gratitude for the Miles Chevrolet team, and especially John Stadler! I came in not knowing anything about purchasing a new car and John took everything step by step and made sure I understood every aspect of the process. I showed him the Blazer of my dreams and he had it brought from another dealership the very next day. Nothing but good things to say about the customer service here!

The new Equinox I bought in February was in the shop 7 days after I bought it. Then 6 weeks later it was in the shop again for 15 days and they still can’t find out what’s wrong with it. The dealership basically has told me to deal with the vehicle that I bought there.

Best car salesmen around...no pressure. They keep in touch with you after the sale, knowledgeable and very friendly. Service Department (Nick) is the best as well. No pressure, fast service, recommends what needs done with prices. They wont do anything until you ok it...unlike other service departments Ive been to.

My fiance and I came in not really knowing if we were going to buy a car for him. He had it arranged to meet Kyle Johnson (salesman) that helped us and was very patient with my husband. My fiance originally wanted a different car, AND even though Kyle tried to see what he could do about payments, he ended up with this beauty. Kyle was really nice, and made sure that we were taken care of. (Even after we bought the vehicle and left). A huge bonus was that there was no pressure to buying a vehicle, and Kyle answered all the questions he could. When my fiance made his decision, we meet with the finance manager Stephen Ground(not Brown. Lol). He is very friendly. He helped us save a bit of interest and we even got GAP for the vehicle. My fiance is happy with the vehicle. I will update is necessary.Thank you for the customer service.

Very friendly, knowledgable staff. My wife and I bought 2 cars from them and my son and grandaughter purchased a car from them as well. I would recommend them to any one.

Very Clean Dealer Ship/ Customer Service in Cashier department was very nice - thanks KJ for serving me.

Miles Chevrolet is a Great Place to get a new Chevy. Darcy runs a top-notch outfit.Many Thanks to Darcy, Rob, Tony, Justin, Troy McClellan & Tedra in Parts.I love my new Chevy Truck. It is exactly what I wanted.Sincerely, Roger Rybolt

Miles Chevrolet may be the best dealership experience I have ever had! This is on top of bad experiences and sleezy salespeople.John Stadler is THE BEST sales rep ever and was extremely helpful. I live out of state (4+ hours) and John filled every request I had including sending vehicle history, taking LOTS of additional images, bringing the vehicle to a local shop for evaluation and helped arrange everything so I was in and out in a short time.The entire staff is really customer orientated, transparent and never did I feel like I was being taken advantage of or felt as though John only wanted to make the sale. The used car manager even came to introduce himself while I was waiting for the finance manager, Steve Ground who could have had a second career in radio. He was extremely helpful and again, transparent with the financing. More importantly he was never pushy with add-ons, just explained my options thoroughly to help me make the right decision.I would 100% purchase a vehicle from Miles and, I 100% recommend using John Stadler as your sales rep if you are looking for a sales person that is organized, has good follow up and is extremely helpful.Bonus - Because I came to purchase the vehicle by myself, I decided to rent a Uhaul to tow the other vehicle I drove down there home. I picked up the Uhaul and John, Jason Knecht (not even involved in the sale) and some other staff members, helped me load the other vehicle safely. I cannot express my gratitude for all of the help from Miles Chevrolet that day. I know who I will be calling if I need another vehicle.**I only gave 4 stars for quality of work as the detail staff needs to up their game on the interior vehicle detailing. I did point out a few areas that needed to be gone over again, and John quickly got the vehicle back over to be re-detailed. However when I got the vehicle home, I needed to spend time to get the interior from 90% to 100%. Exterior looked fabulous and I would rate at 100%.**

My experience at this dealership was actually pretty fun. Most people would think the haggling and dealing with all the paperwork is a hassle within itself, but it was all pretty painless. Buddy was kind enough to safely drive me the 2hrs to get to the dealership. I felt very comfortable with Mat Snow introducing himself via video and showing me everything I wanted to see and know about this car. I live out of state, but didnt hesitate about this purchase at all. The Finance department ( Robert Frazier) was very professional and made me feel I wasnt being sold into packages that I really didnt need or want. They all worked well together and I felt a nice family camaraderie at Miles Chevrolet. Even corresponding via internet was on point. They were quick to respond and helped me with any questions I had about this vehicle. Mat truly made me feel comfortable throughout this whole purchasing process. Thank you Miles Chevrolet, Mat Snow, Robert Frazier, Michelle, Buddy, and to all the other employees I encountered to make this one of the happiest days of my life. I lost my other corvette to Hurricane Harvey, so this was my materialistic rainbow to this natural disaster. I would definitely recommend this dealership to those that live in Illinois, and even to the ones that can travel to IL to find that special vehicle.

I love the fact that I could just drive in without an appointment. I was met by a service dept. employee (who was wearing his mask), and told him what I needed. He then ushered me into a comfortable (and cdc appropriate) waiting area. The wait was short....and after paying my bill, I was on my way in less than an hour. Im very happy with the service!

Our dealer Justin was very friendly and enthusiastic, gave us great information about our options and helped us find the perfect fit. He was helpful without being pushy, which we really appreciated.

Just bought a 2014 Chevy Malibu from them! Its a fantastic vehicle. Everyone was excellent, knowledgeable, and friendly. They helped me with every step and explaining every detail to make sure I understood everything as well. They were out for my interests not theirs. My salesperson was Kyle, and if I am ever in the market for a car 10+ years down the road Ill think Miles Chevrolet!

I had a non warranted tire replaced. Before leaving the service center I checked the tire pressures. I found 15 lbs difference between the two rear tires. The front two tires were incorrectly pressurized. I pointed out what I found and it was quickly corrected. It seemed there was a lack of attention to detail concerning this service visit.

Caleb was our salesperson on our truck we purchased. He was very polite and friendly and went above and beyond to make sure we understood how everything worked! He even paired my husband cell phone with this truck so he was all set! Would recommend Caleb and this dealership whether buying used or new. A truly wonderful experience!

It’s was awesome and very much worth going in and buying a vehicle from them

I can call any member of your service department and they are always willing to go above and beyond!! They take the time to listen to you and answer your questions to the best of their ability! They make it known that YOU are important to them. And to boot, Nick has a wonderful sense of humor. Thanks for all you do for our family oh and our car lol

Jared was very helpful. He explained everything about the truck. He was great to work with. I would recommend him to other people for his help in finding a car or truck.

We got an appointment quickly. We were greeted almost immediately and our vehicles were well serviced in a timely manner.

Good Job.

Would have liked to get a better price for my nephews first car but overall good experience. He was happy with his purchase so I am too.

Worked with me to get a payment I could afford great place.

The service was performed quickly and at a competitive price (tire rotation and a recall notice resolution)If Miles really wants to stand above the others, they should give each customers vehicle a quick exterior wash and interior vacuum before releasing the vehicle back to the customer. It would add less than 5 minutes, but go a LONG way!!! If the vehicle was purchased from Miles, they should offer free wash whenever the weather permits.Cannot wait for the PLanDemic to be over so the dealership can resume providing complimentary coffee, donuts and popcorn for the customers

Dan provided great service and was very thorough and knowledgeable. Everyone was friendly. The paperwork process was very quick. Great experience overall.

Very knowledgeable and friendly. Service manager was very friendly and explained problem very well.

Went to get an old change for my vehicle and was told the price would come to $200. I was shocked and asked how it could be so high. The man stated then that there are two other services he would like to do as well. I denied the services as they are not immediately necessary, but I didnt appreciate the approach of telling me the price and then only breaking it down once I inquired. While the oil change was happening, I walked to the dealership side. I began looking at vehicles as my lease is almost up. No one approached me or asked if I had any questions even though I saw 3 people who appeared to be free. I finally went to someone and asked about the new Trailblazer. They stated theyre sold and he walked away. I did not appreciate the service and most likely will not be getting my next lease her.

Can’t give enough praise on the outstanding service I received,it was done in record time, at a very reasonable cost.

Excellent, Great Staff, Fast in and out and explaining car features.Appreciate

I know that I did not have an appointment but thought I would give it a chance. The front driver side tire had been losing air and twice I have had a warning and filled it to the recommended 32 pounds. Again it happened that it was registering 27 pounds. I was thankful mechanics were able to fix the tire but would have like to know what was the probable cause for the continuing leakage. No one could tell me that except that they had patched the tire. That is fine, but I wanted to know if it was a nail, a screw, a crack or what was wrong and if the tire at some point needs to be replaced. This is a leased vehicle and I am trying to keep it in its best condition for either me to purchase at the end of the lease or turn in and get a new Equinox. Hope this is helpful.

We had a great experience purchasing our 2020 Chevy Blazer. Quick response time to emails and texts. I would definitely recommend Miles Chevrolet.

Great experience with everyone there

I bought the most sexy vehicle I have bought in years the 2021 Chevy Blazer. And that Rob Evans is Hot!!

Always great service..selection limited

Miles go out of their way to make sure your vehicle is in top running condition.Had a problem yesterday...got my SUV TRAVERSE...in to be checked out. Part was delivered this morning from Chicago at 8: am in Decatur.Soon to be fixed this morning. Ill be on time in St. LOUIS this afternoon.Love all my friends at Miles...Adam Gossett makes sure Im always happy.

Fast and friendly service department

Great Service!

It was a great a experience working with Jordan and Jarrod. We look forward to buying another SUV from Miles in the future. Will recommend to friends.

Pleasant experience. Friendly, quick service. Did not try and up sell any service. Will go back for service in future.

They are friendly and very thanks to them I was able to get a brand new car

John Stadler is the best salesman there!!! My truck buying experience with him was the simplest and most laid back car buying experience I’ve ever had!!! He’s very professional and knowledge on the Chevy product!!! I strongly recommend asking for John when you come here!!!

Nick Minnis was great, fantastic customer service

It I could give them a zero star I would!! they didn’t get started on my car the day they were suppose to. They said my battery was good but still replaced it just to have my car die again two days later. They had my car up there for almost a week and still couldn’t get it right. Nick is a liar and if you get you car done there my sure you talk to the mechanic yourself!!

Weve bought several vehicles here. Always get a good deal and great service.

I was in the car business for over 30 years, and every person that I dealt with was a great experience. Gary Cox was fantastic, and he really did a great job explaining the features of my new truck.

My husband and I had both been talking about getting me a new Jeep because it was what I have always wanted. We knew exactly what we wanted. We met up with John Stadler on Wednesday night and test drove the one they had in stock but it wasn’t in the color we wanted. John went out of his way to find us a white one and we had a new car home with us by Friday!!!! We are so happy with it and ecstatic that John could get the perfect vehicle for us. John was great to work with and made everything run smoothly. The financial department was so easy as well! We are so happy with our new purchase! Thank you John Stadler at Miles Chevrolet- Decatur, IL. :)

I would not recommend this dealership. My car broke down 500 miles from my local dealer and this dealer made no attempt to help me get back home or help with a rental car. I had to rent a car 90 miles away.The car that broke down had only 3595 miles on it. I was really disappointed that they did not offer to help.me get home or return my vehicle back to me. I even enlisted Chevrolet customer assistance to help out and the dealer did not respond back .

Friendly helpful fast

The car buying experience is always quick and easy with the knowledgeable and friendly staff.

Good service and friendly atmosphere.

Excellent experience with the service department

Quick service, didnt wait but 45 minutes for an oil change and tire rotation. The price was comparable with others. Good service this time

I sent Miles Chevrolet a message online regarding a vehicle I was interested in. Got a call from Destin and he was on top of it. The absolute best customer service I’ve ever received at a dealership. Stayed in contact with me through the process, sent me videos of the vehicle and the finance manager found me an amazing rate. I drove 2.5 hours to pick this vehicle up and it was everything they said it was. Everyone I worked with at Miles was top notch. I can’t say enough good things about these people. When looking for my next vehicle, Miles will be the first dealership I look at and I will gladly drive 2.5 hours again to work with these guys.

Same problem as when i took it in

The friendliest group of guys I ever met

Katlin was great. Stayed very late to finish the sell. ( I stopped her as she was leaving for the day. ) Had a lot of laughs and made process actually fun. Thanks Kaitlin!!

I Was treated with great respect and work was done quickly.

Great service!! I’ve been using them for my service for 6 years. I started using Miles when I had 100k already on the car. I drive a lot for work and my schedule is volatile. It’s always been so easy to set an appointment and the value is shown in the longevity of my car, approaching 300k miles.

2 hours for oil change, tire rotation. A little slow this time.

Every aspect from sales (Dan K.) to closing exceeded my expectations. Couldnt be happier with the experience!

We were treated with courtesy and respect without the high pressure we experienced from some other dealers we visited.

Kevin Camp . my salesman was outstanding from start to finish. He checked on me five times before I decided to buy this year. I mentioned that I was seriously considering the Traverse High Country. Each time one came into the dealership: Kevin called me and encouraged me to stop by and take a drive. He provided me with a brochure and told me lots about the car and why it would fit my Show Dogs and. The automatic up/down third row seat .. is every Dog Lovers dream. I give Kevin the highest marks for his professionalism and stick to it attitude with convincing me .. that now was the time to trade.

All of the team that I dealt with were very helpful. From my salesperson John, to the finance team and service I had a great experience. It took me about 3 hours to get there and I dont have any hesitation about making that drive again in the future if I want a new vehicle.

It was excellent..

Have had Miles service my cars for years - wouldn’t go anyplace else.

Oil change. tire rotation. In and out, immediately finished. With waiting only a half an hour, Then I was on my way..

I went in and they took care of me right away and didnt take long

Great, friendly service as always!! Best around!

Friendly very helpful staff

Doesnt matter what time I come in to get serviced done, they are there for me and my vehicleOld post... but It stands tall still today. They accepted my vehicle and fixed it 3 hours early from my appointment time. Made this 3rd shifter happy! Great job everyone involved!

Had my Jeep repaired here. They did a really good job. Adam was easy to work with and kept in contact throughout the two weeks they had my car.

Our salesman, Destin, got us in the truck we wanted and Steve Ground made the payments better than we had thought they was going to be!

Everyone is friendly and does a great job Mel works in service department and was great

I recently got to experience buying my first car. Dustin Garrett made that experience great and easy! I had a certain price range and wanted an SUV. He was able to make that price range happen and I am now a proud owner of a 2013 Chevy Equinox! He also just reached out to me today to see how my first week was with it. Great customer service!

Came in at appointment time did what they said and left in 30 minutes