Has some issues with another store with poor service and this store more than made up for it! Christopher was very pleasant and helpful. I so appreciate Will and his knowledge of plans and services and his excellent customer service. He knows his business and is passionate about taking care of his customers!

This was a great experience! We had some special issues, and the store manager, Will, took care of us, answered all of our questions, and got us an even better deal than I had researched. Will was very friendly, very patient, and really seemed to care about taking care of us. I really appreciate what he did for us. In this day and age, when someone does a great job, you have to give him a shout! Thanks Will!

These guys are THE BEST! Saved my life. Great deals great staff. Thank you so much!

I used to work at this place. It’s under new management. This place has evolved drastically from what it was and it’s an amazing thing. The manager and the workers are very adaptive to a changing society, and very receptive of the staples. It might sound deep, but for work, or business, this is what you want to see. I recommend it 100 percent. When you go, tell the manager Will I said hello!

When I went to this store the staff was amazing. They handled my issues swiftly and got them corrected. I appreciate everything they did. I will soon be going in for my next upgrade hoping they can take care of that for me.

When you go to a phone store expect to be there a little longer. It takes time and it’s not always the reps fault. They wanna make sure you go out the door satisfied. Also the Chris that works there needs a raise. Seen that man run the store by himself 👍🏻 Good job young man!

Ashley set me up with a new A32 and the process couldnt have gone better. She explained ever detail. Very positive experience.

I came in to purchase an Apple Watch ⌚️ for my daughter for her birthday and the Sales Associate Christopher was absolutely amazing! He exemplified EXCELLENT Customer Service as well as patience, throughout the entire process! I would highly recommend this store.

Staff did not know what they were doing or how to set up service properly. We were told the service was active. T mobile shut us off 2 days later no reason no warning whatsoever. The workers do not know what they are doing would not recommend going here for any reason, no employee knows how to do anything.

Elite customer service. Will and his crew are amazing. Hes also a fantastic singer.

Will Davis has helped me many times with issues ive had with phones Ive had. He has even helped me with purchasing a few phones and gave his best advise and effort towards getting me the type of phone that I like and that also fits my budget! Very hard working man.

Great customer service and always so friendly. The manager always goes above and beyond to help customers and make sure they have what they need. I will go out of my way to visit them for all of my cell phone needs.

Chris Gave me the back door special in knowledge of phones to upgrade too.! He’s very charismatic with helping customers. And saved me a couple hundred dollars a month on my bill. Thank you Chris 100% would recommend

Very pleased with customer service rep. Courteous,patient and knowledgeable about the services and products. Of Tmobile

I was helped by Will at the Decatur store. He was very knowledgeable. Also polite and helpful.

Hi! I went there to get a new phone and Chris Bracken he said his name was, was very helpful in helping me choose the perfect one for me! He was kind and patient towards my decision then told me all the offers and deals going on which led me to choosing my current phone. Thank you, Chris! If you choose to go there, ask for Chris!

Friendly and very helpful I love that store best t-Mobile I’ve ever been in

Ashley was very helpful and quickly took care of what I came into the store for.

Tre and Kegan we’re wonderful help giving my friend information on swapping from sprint to T-Mobile.We were sent by Daniel, who was also amazing, from the other T-Mobile store near McDonald’s in Forsyth.Incredibly kind and fun to talk to while being incredibly professional. Once I’m on my own plan I may consider coming here.

Will and Ashley were great. Very knowledgeable

Ashley was great. She found a deal to help me out when I lost my phone!

Ashley and Will were very helpful in getting my phone setup

Ashley helped me out Fabulous service Totally recommend her

They knocked down my bill and got me a new phone. Very nice and knowledgeable. Jayjuan and Will were exceptional. 100% recommend.

This might have been the best customer service I’ve received from a service carrier. Outstanding and cohesive team there. My best friend and I were just switching to IPhones and Chris, Will, Kegan, Lisa and Janet made sure we were all set up for a smooth transition. Totally recommend this location 5⭐️👌🏾

Went in to buy 2 new phones, couldn’t get help from anyone in the store, spent about 12 min wandering around waiting for someone to come ask if I needed help. The only person that asked if I needed help which was Christopher had just finished with another customer, all of this while at least 2 other employees stood in the corner not paying Attention to their phones. The only reason I even bought the phones there that days was because of Chris.

Ashley helped me with my phone excellent service

Great customer service..couldnt ask for better service. Very kind and patient and extremely knowledgeable of products and plans offered.

Ashley is great she got me a better phone

Went up to get their home internet over 2 weeks later still havent received it. Called the store yesterday was told it was delivered and that theyd see if they could get another sent out. Still didnt get it. Finally called the customer service department. Turns out they never even ordered it and set up a pin for me that they never told me. And now saying it wont get delivered til August! This store is a joke and WILL IS VERY VERY Unprofessional!

Chris was fantastic and I couldnt have asked for a better representative! Thank you very much young man.

Excellent customer service and great staff that will try to accommodate all your needs. Would recommend.

Amazing store! The staff is super helpful and knowledgeable! Great experience!

Ordered a new phone for my sons bday and it was on backorder. Went to the store and they were out as well. The manager William got the phone from another location out of town and I was able to get it in time for his bday. Very helpful!

This is the only store that I go to when I have any questions about my phone or a new phone that Im thinking about getting. The staff is very friendly and knowledgeable about the different phones and which one would be the best choice for me.

Will gave us excellent service, very thorough! I really love my new phone.Lcp

They just messed up my plan, they stated I will have first responder plan. Got confirmation, and suddenly took me off the plan, and started charging me over 200$ every month. They need better training

I love this store,the staff was very helpful, especially the guy Will.

Will always goes above and beyond to help others. There is an excellent team that works there.

Great service!! Would highly recommend

Chris and will were awesome at helping me find what I needed thank you so much shopping again

Lets be honest, visits to cellular phone stores, now-a-days, is an adventure in itself. You have to plan to be there at least an hour if you are experiencing issues. I thank Will and Kya for re-storing faith in my customer service experience on Friday, April 30th. Having walked in frustrated and upset, I can say I walked out quite the opposite and was very happy they were willing and able to assist. Thank you both for your help! Youre now a part of my family and theres nothing you can do about it...LOL! Oh Jayjuan, I have to THANK YOU for your help and customer friendly service on Wednesday and Thursday as well!! See you all soon

Amazing service and excellent staff. Highly recommend!!

Chris is the best for sure! AMAZING

Will was great at answering all my questions.

Chris is fantastic! Couldnt have asked for a better experience.

Willy D he always put his customers first and he the fist person I go to cause I know he will get the job done and he don’t stop until he do

Very friendly service from Ashley!!

The customer service is truly exceptional.

Friendly and helpful staff with excellent management!

Sexy Chris and will we’re amazing!! Helped me find just what I needed

They were so good to me and the family

Will was extremely helpful and knowledgeable

The T-Mobile next to Panera took awesome care of me. Went above and beyond to make sure I was taken care of. Thanks Toyomi!

Had a great experience here! Ashley was extremely helpful with setting up my new iPhone and helped me understand all the information. Lauren was great and showed me some of the newer features on the phone. Glad I came!

The people in there are Lit theyre very help very polite an really down to earth I luv it.

Ashley was awesome! She explained everything to me and answered any and all of my questions I had! She definitely went above and beyond for me, and I’ll make sure I go to her anytime I go back into the store!

Chris is awesome.

I would really recommend this store . They were a really good help and so polite. Ashley is the one who helped me, I actually love her .

Sprint is the worst. Couldnt load a Google search for SPRINT CUSTOMER SERVICE (I have unlimited data plan) to be able to call them. Their response was upgrading a tower for 5g, so slow connections. How about you you upgrade your ability to not drop calls before you attempt 5g. Last month Ill be with them.

I love the staff at sprint they are always very helpful ty will for all the help

Will the Manager and Donte were extremely helpful and patient! highly recommend SPRINT!Thank you for assisting us today!Penny and John

The staff has always been very helpful to me when I have gone in to pay my bill. They were also always quick to help me with any questions I may have had!

I went in with my girlfriend to get new phones and they were quick to help knowing about the phones and their deals. Their boy Chris was my sales rep, and he made it airtight for us, I appreciate you guys! They did an awesome job. Will is the manager, and his team did us right, thank you!

Had to wait 5 minutes while the girl stuffed her face with candy before getting any service whatsoever, wait about another 20 minutes while she try’s to figure out what she’s doing. No help at all, manager is just as bad I have since transferred all 4 of my lines to Verizon.

Ashley was bomb. Over a couple days and about 4 hours she helped me figure out my situation and we got the kids new phones. Lauren hung in there with her while my situation went over an hour past closing time one of the nights. Im pleased with my experience with her!!!!

Lauren went ABOVE and BEYOND for my phone to be switched from verzion to sprint . Excellent customer service.

Will the NEW manager is excellent to work with!!! He went way out of his way to help me, he was extremely professional,kind and patient!!! Thank you Will for your kindness and understanding!

Will was very friendly and knowledgeable. He knew the products and it was quick process. Best customer service I’ve experienced in a long time! 👍

Ashley went above and beyond her call of duty to make sure that I was satisfied this evening

Donte M. Was very knowledgeable in what he was doing. Would definitely go back to him if I needed help for anything.

Everyone has been extremely helpful and knowledgeable. I appreciated all the help I was given.

I like these guys

S10 debacle. The phone never worked. 6 return trips and no resolution at this location. Manager not on site. They take your money and offer no assistance . Save your time and drive to Normal or Champaign. Either will deliver great service.

Great experience. People more than happy to solve my problems and go above and beyond. Don’t let others fool with you with bad reviews. People mad that people in the store can’t go against Sprint corporate policy rules.

Such good service and our rep Ashley was super helpful and stayed past close to get our transfer completed thank you

Wanted to cancel a line no longer needed. They told me they dont do that because they are a 1mobile Sprint store, and not a real Sprint store. (The sign outside said Sprint.)Then I wanted to check my wifes phones eligibility. Let me see your ID? Showed it but then they said, Take it out of your wallet.I told her, I came here to get a phone, not arrested. I left with a smart ass comment, Oh you have a nice day. Ive been a Sprint customer with 4 lines for over 12 years. No more.

Just dont like set up on T,mobile

Always professional and help with my issues that I have.

Amazing experience, great customer service, they were happy to help me with my phone problems in a timely manner

We made the switch over from T-Mobile to see if we could find something cheaper. We were told our bill would be $119 plus if we switched we would get a free iPad for two lines if we brought our phones over. We signed up and asked multiple times if our bill would be the $119 and the iPad was for sure free because it sounded to good to be true and we were told yes each time. After less than a week it said our bill was available and its was $100 more than what we were told it would be. I looked further into the bill and we were being charged for financing the iPad as well as charged for a data plan for the iPad which we were not told about. We went in to find out what was going on and we were told the iPad is not free that we have to have a data plan with it because they cant just give out free iPads which we thought sounded odd too but we were told multiple times that it was a free iPad and we were never once told about needing a data plan for it. We were then told our bill was wrong it shouldnt be $119 and they werent sure why we were told that it should be closer to $140-150. We told them we wanted to cancel and wanted our money back that we were very unhappy. We were then told we should get a check in about a week. After a week the check did not show so we called and were told thats not correct and it would actually be about 60 days before we get the check and that we need to contact customer service about the issue. We called and told them the situation and we were assured the check would be sent out and should have it in about 2 weeks. It has now been 2 weeks and we still do not have our money back and after talking to customer service again we are now told that there is a dispute in place but they have to wait for their back office. I would not recommend Sprint to anybody looking to switch.

Will is great! I will give Sprint a 2nd try because of him!

Ashley, Will and Lauren are the best employees ever

The staff was helpful. The phone service sucks. I have been on hold for two + hours and hung up on twice. And...still waiting.

Manager and staff could not be more friendly or helpful

Awesome experience!

Lauren did an excellent job in explaining my options

This move from AT&T to Sprint has a very regrettable decisions. I transferred 4 lines to Sprint 3 from ATT and one from Verizon. My Daughter transferred 3 lines. WE have both had nothing but trouble with the untruthful statements and double talk from the Sales dept and on line. NEVER AGAIN would I make this move and cannot wait to get out of it.

Great friendly service. Sandy and Mike are very helpful.

Go in and talk to Mike in the Decatur store he is great with helping out!

Awsome store!, great service from Jonathan Saenz!

Great workers

Awful customer service. I was hung up on by a store manager, very unprofessional and rude.

No help at all. Decatur store sucks .

Friendly

Terrible service stay away

Lazy do nothing that screwed up my account.

A bit understaffed for a busy time of day.

Lazy and unprofessional.

😤😤😤