Justin B was excellent. Was quick to answer my questions and was very courteous and respectful. We were in and out in a timely fashion. Very satisfied and will come back to this store due to the pleasant experience!

I just received a survey via text. I read the first question wrong and gave it a 1 which meant extremely dissatisfied. I was not able to correct my error. I was extremely satisfied with my experience! Marco was amazing! He answered all my questions in such a polite and refreshing way. AT&T is fortunate to have him! I felt so strongly about my mistake that I called the store to find out how to correct it.

Ricardo was so patient and did everything he could to help me out. I would write negative stars for “asurion insurance” they absolutely suck. Not Ricardo’s fault though, he spent all day trying to undo what they have done

I was having the worst week ever, just one bad thing after another. My phone broke and I was so upset because I needed it for work. I came in after I got off work and this awesome customer service dude named Marco helped me. Literally every problem we ran into he fixed, even with my old phone not working and my apple account wanting my old number! He’s awesome at his job. Best experience I’ve ever had with any customer service ever! He deserves all the praise!

I will be doing whatever it takes to switch carriers after my frustrating experience here. Absolutely nothing could make me continue service with AT&T after what I have dealt with the past few weeks trying to upgrade my phone and plan.

Overall my trade-in experience was pretty easy, and the phone delivered to me fast (6 days exact from purchase) but when I go back to trade in my old phone they tell me it’s $350 off instead of the $800 i was told when I went in to purchase the new phone. It’s not a huge deal, but it’d be nice to know how much I’m going to be paying for a phone before I actually buy it. Annoying.

Staff is nice, wait times aren’t bad even when they are busy. Cameron helps me out every time I go and I’ve always had a great experience. This AT&T is my go to over any others in the area.

Purchased a new phone and Dean helped with setting up the phone and even saved me money on my phone plan. Highly recommend Dean.

Avoid this place like the plague. They dont honor loyalty programs which means you wont get any discounts on an upgraded phone even if you qualify!! They just want the kickbacks!! I would drive 50 miles out of my way for any other carrier to avoid this place!!

John, the assistant manager was knowledgeable, capable and authentically genuine, and assisted me in every possible way. I truly appreciate that level of service. John and the store ​gets my highest rating.Every contact Ive had at this location has been exceptional. the employees know how to do their job and they know the products and they care.Thanks John and all the employees at this store.

To be completely honest, we had a rough start with At&t due to technical complications and Apple ceasing to make a certain model of a phone. We waited 14 days for a phone that was supposed to be delivered in 2 days.My husband really needed a working phone for work. BUT Enrique Perez at this location worked hard to make it right for us. Im pretty sure he worked through his lunch break to take care of us and get my husband a phone ASAP!He sincerely felt bad for our situation and bent over backwards for us. If Enrique didnt take care of us the way he did we would have switched over to T mobile for sure! So if you visit this store ask for Enrique! Hes the best!

I cant think of a worse ATT store. Every time we go, they are a mess. Stupidity, I am willing to work with, but laziness is the worst.These are the laziest group of people I have ever dealt with. It is far easier to simply say no, as opposed to actually making an effort to find a solution. Worst costumer service EVER. Seems like getting a SIM card is an impossible feat for this store. Good luck in life gentlemen! Lazy won’t get you far.

When I walked in at 6:30 on Saturday evening, a young man was immediately available. He was courteous and respectful of my time and wishes. My experience was exactly what I expect; so it was a great experience.

Short wait. Great customer service. Super friendly people. I got upgraded to att elite plan. For 35 a month per line. With my aarp discount. All features are awesome. Love my HBO max and armor. With my free vpn. So many features and goodies. Highly recommend att.

Dean Briggs helped me upgrade and get a watch!!! The process was seamless his company was a true pleasure!!! Totally recommend!! Go see Dean! And Steven GIVE THAT MAN A RAISE!!!Went back again today for promotion reasons and had the pleasure of working with Steven Borja and Cam Kelley - they are both thoughtful, helpful, and so excellent!! High recommend this store and these fine gentlemen!!

The customer service was great! There was no wait time. I was able to get a new phone without any problems.

Got a phone from Walmart and that was a mistake. Went too this store several time too correct Walmart mistake. PLEASE VISIT THIS ATT STORE. Customer Service is 100!

I was a walk-in on a busy Saturday and still received incredible customer service! I was greeted within minutes to have my name placed on a wait list. Within 20 minutes I was seen by Cameron. He was knowledgeable and professional! My old phone caused many issues with transferring data, but Cameron was very patient and had the experience to navigate quickly around all technology issues that arose. He also went above and beyond to look up where I could find an alternative phone cover and the brand I would need. Great experience! Thank you Cameron! This is one of many reasons I will stay with AT&T!

I postponed upgrading my phone because I thought it’d take forever and be hard and expensive and I was so wrong! Emilio greeted me and was pleasant, helpful, and really felt genuinely interested n finding me the best upgrade option to fit my needs. Ask for Emilio! 😎

AT&T store has fast friendly service. Always willing to help you better understand your billing or service plan. I just purchased a new phone and even though I didnt get all my photos downloaded I cant say they did not afford me the opportunity to check my phone again. Thanks AT&T cell service!!

If I could do 0 stars I would bought my phone less than 2 months ago and it is over heating. Instead of helping my they pushed me off on to apple saying they would send me to Best Buy, when I asked where is Best Buy- he said “O don’t know google it but you need to contact apple first, they may send you some place else,” so I asked him how to contact - he said to “google apple support” really?? So he said he “has an android and mostly deals with those” so I asked if there was some that dealt with Apple and he said, “we sell them that’s it.” Cool so every other phone company would have called apple support and given customer service but the guys time can’t be wasted. I hope your manager reads this cause I KNOW this isn’t AT&at standards.

They helped me out greatly and explained everything to me as well as was really patient as we were setting things up and helped me adjust my account. He was really nice and helpful

My husband and I went in for an upgrade for me. We end up getting iPhones Dean was amazing, helpful, funny and the entire staff did amazing of interacting with everyone. I would highly recommend this store an were not from here.

Cody quickly and efficiently took care of getting my new phone set up, even with a tough situation that I presented to him. He took time to lay out a new phone plan, and explained everything step by step. Would highly recommend Cody, very helpful and professional!

The store manager came out and assisted with customers while salesperson were helping others. I felt the personal attention and caring attitude throughout my visit. Overall a pleasant experience. Camerón was very knowledgeable and helpful in meeting my needs!

Some very loud guy talks to me like I wasdeaf. Not help at all.

Cameron was really great to work with. Very knowledgeable and helpful.

I came in yesterday on fri to get a new phone I unfortunately dropped my phone in the lake. Sera was very helpful and understanding of my situation, she helped me get the payment I wanted to be at and a new case and screen protector. 😎

People are nice and helpful at this location. But the company commit fraud in business. When you ask for solution, they reject to get issues fixed. Please provide contact info to reach to report fraud in AT&T.After 4 months, AT&T still reject to fix the issues they created and keep adding fee to the bill. This is the most dishonest, cheating company that I have seen. They make money out of cheating and charging people illegally. I am needing to take legal action against this company.

Jonathan and Jennifer was very helpful and some very friendly people love their service!!!

Emilio exceeded my expectations of customer service today. He was pleasant, kind and professional. My experience was awesome! Thank you Emilio!

I lossed my telephone and had to get a new one these people bent over backwards helping me trying to retrieve my data and get this new phone set up thanks guys I really wish I could return the favour

Dean is really amazing. He went the extra mile to help my mom, Barbara, with a new iPhone 11. He is really patient, kind, and has sense of humor. He really built a lovely rapport with us both! We talked about everything while waiting for my moms iPhone 6S Plus to sync/transfer to her new device. It is such a blessing to have quite an amazing experience with nice people!! I told Deans boss, John, that Dean needed a raise!! I hope Dean can help yall as much as he helped my mommy and I. Shout out to AT&T in Denton, everyone was really pleasant...especially Dean!Cordially,Margaret Nhambure Embry

I had to go to AT&T to get off of my ex-husbands account and create my own. This was a very embarrassing awkward thing to do. Adding to this I would have to see my ex-husband in person again. The employee that helped me was Marco; all I can say is he made all the difference. He was kind, understanding, proficient, and extremely professional. I left feeling like a got the correct plan for my life style and needs. Marcos great service made me feel that staying with AT&T was the correct choice.

Cameron was amazing!! Helped my wife and I upgrade our phones without any hassle and saved us a load of money! Customer service was tremendous!! We look forward to working with him in the future!!

We walked in for an appointment, and we’re helped pretty much right away. My mom was (finally) making the change to iPhone and Marco Lopez was super helpful! He walked my mom through all the different options she had to get the most out of her trade in. I always dread having to go in person but he was super helpful and patient with us.

Emilio was wonderful to work very knowledgeable and so helpful such a great experience would always want him to help me

Marco was an amazing Sales Rep! Super friendly and very knowledgeable with products and services available. Definitely would recommend him for all your Device needs.

Cameron went over and above. Highly recommend him!!!!

Was able to get what I needed and leave with no delays. Was an easy shopping experience.

I have been a customer if AT&T fir 21 years. The store on Loop 288 have always been wonderful. My last visit on Sept. 19. 2020 was my best service. This trip Chris wanted to fulfill my need. I was on my way out of town and Chris made it possible for me to leave on time. I am a pastor and I need to communicate while I am on the road traveling.Jordan stopped by during my visit and made me feel me feel I was a valued customer. They both laughed at my jokes. Old men like that.Chris was excellent.Rev. Reginald T. Logan

Marco, the person who helped me, was extremely patient, knowledgeable and willing to assist in a timely manner. I will definitely be coming back to this store thanks to his help!

Cody is the most amazing rep ever took great care of us and set us up with the most practical plan that we wanted. Will be back and request him for sure.

I will ask for Cameron next time I am there. Very efficient

John was super helpful and attentive to all the questions I would ask. They also took the time to let waiting clients know that they were being acknowledged. Excellent service thanks to the staff.

This was actually the second location I had been to. I went to University Dr. Rayzor Ranch location first. The customer service there was horrible the sales rep had the attitude of I dont have what you want so hurry up and pick something before I chose to walk out of the store. I said that to say that the 288 location was completely opposite. Friendly, patient and were willing to help at any cost. It wasnt just all business, the sales reps have fun crack jokes answered questions and gave imformative information about the device. We were there for a while but I wasnt aggravated with the process because the sales reps (all of them) did their very best to make the customers feel at home. Spectacular customer service and a spectacular experience. I will continue to go to this location, definitely!

John was awesome, he’s the manager there and took care of me with great customer service.

I can not express how impressed I am with the customer service I received from Gabrielle Briggs. I have had to go into AT&T this past week more than in the past year due to phone issues but the process was made enjoyable and rather quick thanks to Gabrielles hard work. She went above and beyond to help me through this process and knows the true definition of customer service. She greeted me each time by name and with a smile. If it was not for her and her dedication to helping me I would not have had the same experience. I have never written a review or used google reviews but because of her I went out of my way to make sure she receives some sort of affirmation. I will be returning and using this AT&T store because of her! Thank you Gabrielle!Ethan helped me at the beginning of this all and was wonderful! He did all he could to help. They are the two people I worked with and I am very impressed overall by their service. :) If you ask for either of these representatives, I am sure you will have a great experience!

Excellent Store! Amazing customer service! The sales representative Cody was extremely patient in finding me just the right model and service fit for my specific needs. He was very patient In transering my same number over to new phone and provided all around 5 star service. Highly reccomend!

If you are in the process of wanting to get a new phone from AT&T. I totally will recommend asking for Marco. He is very honest and knows what he is talking about and loves to save you money!

Cody got us right in and was super helpful and friendly. He gave us a wonderful experience which has not been the case for most of our visits to any and all AT&T stores.

I am in Alaska. This store telemarked a call at 6am about my plan. If they took a few minutes to look at whatever call list the procured they could have seen my address was well outside of their area by 3700 miles and several time zones. I do not appreciate being called, especially almost 2 hours outside of the national telemarket hours.

I asked for a silver phone and there was no phones in display with that color. When I purchased the phone, the phone actually looks white instead of silver. I asked if I can exchange for a different color and I was asked to pay a stocking fee. Other then that everything else great!

Sara with no h did an AMAZING job. Fast, easy and friendly! I always come here for my phone service needs. I cAn SURE REly ON AT&T☺️ ps is she single???

Easy to get answers and friendly people

Drew and Ethan were outstanding. The store has a positive feel. All the employees were polite and full of energy!!

It took forever to get anyones attention. After I was assigned a sales person, he moved like molasses only to unbox the wrong phone. After searching several locations in the area, he told me I could drive to go get the phone, or buy it at Target. NICE!! At&t. Sending your customers to Target! UPDATE: One year later and still nothing has been done. Manager John reached out to me. He fed me a line of BS about getting the phone for my mother. Never another call. Terrible example of customer service. We ended up disconnecting with AT&T and going with another company.

Sales floor rep was wonderful. He was very knowledgeable about all products in the store. He was able to walk us through the upgrade process for the whole family in a short time. The curbside service was expedited flawlessly. Thank you for the wonderful experience and the professional service.

Its okay to do business here.

Ethan and Jordan made my experience this evening at AT&T incredibly positive. Wanting a newer version of the iPhone, not knowing what all that would entail, I needed every bit of patience and support from an AT&T representative. Jordan and Ethan both took time to help me set up my new phone and they shared money-saving options for my home TV service. They were friendly, kind, informative, and professional.

I had an excellent service. Things were explained to me very well. Had a few jokes here and there, which I like. Gives off positive vibes. I got a new phone out of this! 😝

Drew the manager was very personable, attentive and friendly. We enjoyed our experience very much! We were in to get our screens replaced. Thank you!

This AT&T location is amazing! All the staff are very friendly and helpful as soon as you walk in the door! I would highly recommend Marco. He is not pushy and takes the time to answer all your questions. He is very knowledgable about the products. I’ve used him as my sales rep on several different occasions and he never fails to show great customer service!

Very pleasant young lady helped us out. We were appreciative of her courtesy! Great deals!

Store NOT recommended!Personal Suggestion - pick a different store than this oneCame here to try pre-ordering the new s21 ultra and find out how much it would affect my monthly payments if so. First the guy was nice when i was talking about getting the new phone, but after i changed my mind based on the monthly premium and asked him what does my bill look like monthly, he became rude and didnt feel like helping me also didnt wanna tell me or show me my monthly payments. I cant believe a guy like that works there. Never felt unwanted at a store like that. Just asking for help doesnt mean you get to be rude, and just cuz you dont get the sale doesnt mean to undermine someone.

Drew was very helpful! Friendly and had me finished up in 10 minutes, I will be back to see him for any further needs.

I came in and someone was already waiting in front of me. I stood there about 10 minutes and no one even acknowledged us standing there. I don’t mind waiting but someone could say “good afternoon, someone will be right with you” A third person came in and they finally said something. Not good customer service.

Gabrielle is AWESOME!! She is knowledgeable about the products, service, and phones! She was very sweet and very helpful! A totally different experience from the first time we came! She ROCKS!!Thank you Thankyou!! 🙂

The associate really couldnt have been bothered to help us. We had questioned and he wasnt able to answer any questions. I purchased glass protector fir my phone. I asked for help to install and he told me he would try but if he needed up there would be nothing he could do. Maybe the stores shouldnt sell products that they cant back up and help with!!

I’ve got to say I don’t leave too many reviews but this one was worth it. As a manager of a team myself Marco was the epitome of what I look for in a representative, he was down to earth never lost interest and answered any questions I had. The only reason I bought a new phone and two pairs of galaxy buds was because of him, even though I was there and took up about an hour and a half of his time he never stopped being a huge help as I am not as tech savvy as many other people. Thank you Marco for the excellent experience he is the only reason I would go back to that store

We had a great experience! The staff were very friendly and helpful. Thank you Gabby and Jordan for the exceptional customer service!

Thank you Chris on assisting my husband on purchasing his Samsung. Your customer service and knowledge are excellent. To where you deserve a raise. Thank you!🙌

Cameron is always very helpful! 10/10

John, I believe he was the manager. Was incredibly friendly and helpful with my questions and provided me with excellent service.

Kassidy was wonderful!! Helped me set my phone up, very knowledgeable, and personable! Thank you so much! 💕👍

Sara was one of the most extremely competent sales person that I have ever met!!! She gave us a complete user friendly activation I service over usage of all phones we purchased. Plus we have the same Birthday! I would highly recommend her to all my business friends and associates along with family friends. Thank you Sara!James and Valdinea Murphy

I am new to the AT&T family! Chris was a great sales floor representative! He was VERY helpful & informative about the new service!! Jordan the floor manager was also very greeting! I am pleased with the service, & the AT&T family staff!

Cameron was AWESOME!!!! SO very helpful!! I’ll be back!

Sara was awesome! I dread dealing with wireless phone stuff but she made it as painless as possible.

Chris was fantastic. I purchased a new Apple Watch. I was in and out in no time.

Have you ever been somewhere that they messed everything up so bad that you assumed they could only be doing it on purpose? If not, you should go visit David at this store. He managed to port my number before discussing any pricing and then threw a AT&T sim card in my phone only to tell me that they could not get me a new phone for 30 days unless I wanted to put 30% down on a phone. I would like to stress that this was not due to credit at all. Currently I have a completely useless phone as it is locked by T-mobile for up to three days...

I am at the ATT store in Denton Texas. My Wife’s iPhone 10 screen locked up and we could not do anything with it. We were told by several other people she needed a new phone. Well my wife has never got extra iCloud memory or other services to upload her photos. She has never used iTunes. My wife had lost her father back in August and had a lot of pictures from the funeral of her extended family she did not want to loose. The Manager Drew worked a miracle and got the phone back alive to retrieve all of her pictures and contact. Thank You so Much for all you have done to save precious memories that we were told couldn’t happen. The Manger Drew and his staff are awesome. Thanks for all y’all have done.

The staff here is really personable and they were fun to talk to while I was waiting to get my phone set up. They were all very friendly and helpful! The manager, I believe is name is Josh?, definitely has great rapport with his team.

I have worked with the same salesperson at the Denton store for over 10 years. As always, Chris was knowledgeable, friendly and efficient in providing me exactly what I needed. The store was observing good Covid-19 protocols, masks, 6ft social distances, and the store was set up to accommodate those restrictions. The sales rep met me at my car, & gave me the option to do business inside, observing the above protocols.The selection process for my new phone was simple and seamless. As always, Chris helped me to set up the new phone (I transferred the data from old to new on my own, following his instructions). I couldn’t be more pleased and will continue to do business at this store.

Sara was extremely helpful in helping me solve my battery issue. I decided to upgrade to a new phone and she was so professional and got me completely set up! Excellent customer service skills! I look forward to her helping me next time I’m in.

Waited an hour stayed in same place. I just wanted to pay for a screen saver and could not return phones for rebate Was told that had to stay in line. No customer service no interaction!!

I personally dealt with Jordan the Store Manager who lied to me and lied to my boyfriend when we tried to transfer his AT&T phone Line to my AT&T Phone line account. I have been with AT&T for 10 years plus and was told I would have to close my existing account that has 4 lines and create a brand new account, and every line would have to get all new numbers. In addition to this my boyfriend would have to get a new number in order to transfer his current line. Then he proceeded to tell my that the 611 Customer Service representative that was supposed to add my boyfriend as a user on my line did not do that and the person I spoke to was a temporary hired by AT&T and that they provided me with false and incorrect information and again stressed to me that I was lied too.... also Jordan stated that I was speaking a temporary employee that only had 2 days of training. EVERYTHING that Jordan said was all lies and false information. Jordan was only interesting in meeting his numbers for new accounts. When I left I said this was the worst Customer Service from a Manager that I had ever experienced, his response the rules are the rules, and I’m Manager I only abide by them. On a positive I called back and spoke to Customer Service and was taken care of and they were very apologetic for his false information and unprofessional actions . Do not deal with Jordan he does represent the Company or the Customer. Go to another location or call Customer Service directly.

Curb side. Great idea but lady took my information went inside and never came back. Waited 10-15 mins. Had to leave. I appreciate they are open, but they need to work on this process and optics a little.

Such good helpers from my home town they greet you 1st thing when you walk into the door they ask what your looking for and they know exactly where it is good service and kindness worth buying phones at here and has better service AT&T thank you your the best phone company ever

Marco was excellent and found a way to save me money and get a better plan!

Christian gave us GREAT service. He went above and beyond.

I had a wonderful experience here a few months ago when I got my new iPhone. I purchased it online and went to the store to pick it up. I was helped immediately. The color was correct and the employee helped me get it all set up. I havent had any issues. Highly recommend this location!

Marco, the store rep, immediately walked up to assist me when I entered the store. He was very helpful, kind, and gracious. He explained things well. Also, he was VERY courteous.

A Great, Fast and friendly experience. Sara fully understood my needs and expectations. Got me the phone I wanted. Thanks for the great service, Keep up the good work!

Be careful from this store!! They don’t know how to handle their work. I’ve been here to move my prepaid phone number to my postpaid account after the customer support informing me to go to the nearest store to do so. They said sorry we cannot do it your numbers are from different market!! You need to know some one in that market Luisiana to do it for you!! WHAT A SOLUTION!!Doesn’t make since to me. I left the store and went to other authorized store. And the numbers got transferred and issue was solved in less than 20 minutes.I rather go to Authorized stores than corporate offices.

Cameron did an awesome job with my upgrade. Took the time to make sure everything was setup on my new phone before taking my old phone as a trade in. Answered my questions and made sure my account was setup for international travel next month.

The store is located at Teasley exit as u exit off Teasley exit. It’s close to the mall. There are two guys in there that will help They don’t get in a hurry and if it a long time they will keep helpingpeople likpeople until it’s all done. There names are Cameron and David. They were both helpful to me. They deserve a raise for their work. I’m Sandra Davis and I live in Decatur, Tx

The experience here was great! Marco and Caleb helped me with all my needs. They both were very kind an patient and went above and beyond with the customer service. I definitely will return!!

Sara was was great. Very patient in helping me upgrade my phone. Kept a very positive attitude when it was taking forever for my phone to restore. She made my experience great and has great customer service skills!

Thanks for all of your help! Great experience