Best location if youre feeling suicidal and want to die because their negligence will kill you. I have gestational diabetes and they kept cycling between your insurance wont cover your medicine yet and everything is okay now so were going to order your medication! I started this process with 5 days of wiggle room before my medicine ran out and had my doctor send them updated RXs for my new dose. They kept saying theyd order it, I ran out of my medicine, almost fainted at work with a skyrocketed blood sugar. I was promised they would order it and it would be in on Wednesday. I go in and they say my medicine is actually in crossroads? It wasnt. Thankfully Flower Mound saved the day because my OB was about to send me to the hospital.So thanks guys for almost sending a pregnant diabetic chick to the hospital. My high blood sugar and ketones in my pee really appreciate how bad you are running a pharmacy.

Nobody knew where the COVID rapid tests were, and the new self-checkout machines were a nightmare to use. Neither user-friendly nor fast. The cashier had to scan his card three times to make it work. It would have been a lot quicker to have him scan the items himself. What a joke. The only redeeming feature of this trip is that after an extensive search, they did, in fact, have the items we desperately needed.

They are very unfriendly, slow and most of all unorganized. They lost a dropped off prescription TWICE. How can this be? 1st time I showed up for pick up I was told they misplaced the prescription but they gonna work on it. At my 2nd attempt getting it, I was told they cannot find anything in the system. That’s very frustrating when you’re in need of a medication. On top of that, the associate is the one who gets annoyed and does not show any effort trying to help you. No apology, not even a „goodbye“ as she turned her back to me while I was still talking to her and questioning how we can fix this. Only answer you get is „well I cannot find anything in the system. You have to get a new prescription from your doctor“ wow!!!

Pharmacy is incredibly slow. They also never answer the phone. I was on hold with the pharmacy for thirty minutes, drove to the store, waited in line and was called forward to speak with a pharmacy rep. I showed her that I had been on hold for forty five minutes. She seemed unfazed.Id say, Stay away, but if youre like me, CVS is the only place you can fill prescriptions, as dictated by insurance.God speed!

Pro-tips for using CVS: Dont try to call, they will NOT answer. Dont bother complaining to corporate, they wont do anything. When going to pick up a prescription, fill your car up with a full tank of gas and make sure you have food and beverage, otherwise you will die in the drive-thru of malnutrition and dehydration.Dont rely on them to keep up with your prescriptions, they dont even know why the system puts your medications on hold. Which you wont know until three days later when you go to pick them up (because going same day would be silly) and that ones not ready. But theyll say theyll have it ready! When you go back, it wont be. Because they wont have put a rush on it. Basically, plan at least four trips for each medication.And dont trust their app, it wont show medications you currently take, but will show the antibiotic you took for a week over a year ago. Dont call the people they tell you to call to fix the app, that will just get you where you cant see any medications. While they claim you arent you because your email address doesnt work. Until they look it up another way, and wow, theres your email address. Basically, unless your stuck with CVS Caremark for your prescription plan, go ANYWHERE else. Street corner drug dealers are more likely to get your medications right than CVS.

I cannot stand this CVS at all. If you’re trying to get your medication at this location be ready to wait. The Average wait time is 20-45 minutes regardless if you walk in or go through the drive through. You would think they would want to help their customers in an adequate amount of time but they don’t. They operate so slow you would also think they’re understaffed but they aren’t! These employees bring no life to this location it’s like they’re just zombies. If you have medication that needs to be filled don’t do it at this location!

The worst pharmacy, hands down.Having to wait 2+ days for a prescription youre out of.Telling me my prescription called in a week ahead was put on hold because I hadnt ran out yet, without notifying me.. and now I have to go without my heart medication until they can get to it, which may be 24 hours.I will have all of my prescriptions transferred to another pharmacy today.

Horrible customer service. Very rude pharmacy employees who dont greet people or even acknowledge customers standing right in front of them m ou st of the time. 15 minutes on hold this time and still didnt answer. Best to avoid this location.

I don’t understand why people are complaining about this location! They are constantly busy and could be the reason they don’t get to the phone. If your waiting in line they help those customers first. Be understanding people!I want to shout out to Asha and Beenish for their EXTRA efforts. The pharmacy had multiple people call in to not work. Beenish came in on her day off and found another pharmacist to help. Asha was to be off work hours before and she was still working to help all the customers!They had 3 people who came in to work and at 8:00 at night they are STILL working. These employees did not have to go out of their way to help all the people needing their medicine.I am a single parent and Beenish found me a much lower price than Good Rx so I could get my daughter’s medicine.So before you slam this location maybe you should actually go to the store instead of calling so you understand their situation!They did excellent for what they had to deal with. I waited 30 minutes in line for the medicine because they were so busy in the drive thru and inside.Awesome job Asha and Beenish! Thank you for all you do!!

They are so disorganized. There is always a line in the drive up to pick up meds. Average time to wait when we come is 20 to 30 minutes. We started going inside as it was a little faster. This time there was a line in both drive up and inside. They need to either close the doors or reorganize themselves. Corporate needs to wake up.

It’s been about 7 hours since they were supposed to fill my antibiotics. They won’t even answer the phone. It isn’t that hard to just say you’re too backed up and have me go to a different location. When I worked for CVS, letting a phone call go unanswered for 15 minutes would get you in loads of trouble.

Today was the first time I visited this pharmacy. And they made a mistake on my prescription, either misprinting the DRs directions for use or not giving me enough of the anitbiotic to take as prescribed for the full seven days - which means that my treatment regimen is already in error.Check your prescription, directions, and quantity before you leave the store. This sort of error is unacceptable and could be hazardous

The drive through is the slowest in town! Get ready to pitch a tent and wait 30 minutes to get to the window! It is faster just to go in! Then they told me they never received my prescription!

This pharmacy is always the worst. I have had the displeasure of it being the only 24 hr near me for 2 years. They lose everything, never have prescriptions in stock, and take forever to fill your prescriptions. Do NOT expect the predicted ready time to be correct it’s always at least an hour off if not a full day. They are now putting Vaccinations above medications so if you are sick and in need they would rather you die because only the pharmacist can give the vaccinations and that’s who fills the prescriptions. The other people on staff run around and pretend to work while leaving calls on hold for 20+ minutes. Good luck..

I think the massive 1 star reviews and wishes for a 00 star review was enough to educate people on a pharmacy that needs either corporate intervention or they need to close and do the community a service. This is the most absolute worst example of pharmacy care. Never answer their phones, never have prescriptions ready, give out the wrong prescriptions, and they are horribly understaffed and what staff they have seem miserable and untrained.Will be trying to reach corporate to file complaints and if I can’tget them, then it’s time to call the state boards. Seriously was told my prescriptions could take 2 days to get filled because they are behind. Only a pharmacist and a untrained cashier on Tuesday night. You can’t delay necessary medication because pharmacy and store management are idiots.

This is the absolute worst CVS pharmacy I have ever visited. I dont care how busy you are, no one should ever have to wait on hold for over an hour. And thats just when I finally decided to hang up. This happens EVERY time I call. They have maybe 2 pleasant employees. Drive thru is always backed up. Avoid this pharmacy if you can!

Went and got the vaccine! My service was prompt and kind, and Cindy was amazing in the pharmacy area.

Had an appointment at 1640 for a rapid test. It’s 1703 and I’m still waiting. Not only that but I’ve been on hold with them for 10mins. This place is garbage.

You will be in line for one million years here. I’m currently in line and have not moved one single car for 20 minutes…. It’s like this every time. I’ve got 4 more cars in front of me so I guess I have 1.2+hrs more to wait….

Everytime I call, no matter the time of day, the wait time is 40 minutes to an hour. It is impossible to get a hold of someone short of actually going to the pharmacy.Edit:after a 40 minute hold, someone picked up, said nothing just left the phone off the hook, and then hung up.

I suppose if you use this for a convenience store it might be ok. If you’re using it for a pharmacy you should rethink your options. I’ve never had more issues with a script than at this location. The staff isn’t friendly either. The Rx staff also are incapable of turning off the harassing, daily phone calls about turning on autofill for a script. Not cool CVS. Not cool.

Same as everyone else. Slow, never answer phone. If you can transfer your prescriptions to Albertsons SavOn. Girls there are fantastic, fast and I get my prescriptions cheaper. They gladly will use GoodRx. Goodbye CVS.

I was very sick trying to get my medication that was prescribed to me from my doctor, only to wait two days and they never called me to tell me my order is ready. Then I get there and learned that my insurance is not covered by them so I have to pay out of pocket. Incredibly slow and rude stuff.

I swear, I use to work in a pharmacy in the past. Never have I had such terrible service. Dr office called in Rx at 11am and at 5:15 pm hear I sit waiting. If I could give a 0 ☆ I would.

I have been using this cvs for 15 years. Front of the store is awesome. Pharmacy is so bad I cant believe its still open. Im currently on hold 33 minutes at 9:51 pm because they messed up a prescription for the second time.

If you want a quick drive-thru experience, avoid this location. There’s usually about five cars backed up at any given time and they’ve blocked off the second lane so if it does move slowly, you’re stuck with no way to get out. And they’re doing testing and prescription pick-up in the same line so it’s slowing things done considerably. I’ve been in line for ten minutes already, I’m still two cars away from the window, and I can’t leave to just walk in due to the lane blockage.

Don’t even brother just give Kroger your money.

Good parking access.

I’ve literally been waiting in the line for the drive thru for 50mins.

The worst CVS in all of Texas. They cannot fill a simple prescription, their staff is horrible and looks defeated, and you are better off going to an empty parking lot. Do not go here, it should have zero stars.

Always 4to 6 cars in drive thru scripts take sometimes days to get filled or I end up paying for stuff since they did not question any insurance related issues the phone rings but no one ever picks up

My son was sick and the doctor sent the prescriptions at 6:15, at 7 pm we were told they would be ready by 8 pm, my husband arrived at 8:30 and he was told another 20 minutes and at 9:15 they handed him 1 of the prescriptions, they had no clue there were 2, at 9:45 still no other prescription ready despite receiving the scripts at the exact same time. The place is cluttered and dirty.

Extremely rude people. Do NOT go for a PCR test if you have a travel emergency. They lost my paperwork and could not deliver COVID 19 test results. When I contacted them, they do not have any clue, how I could find my results back. I had to reschedule my flight spending almost $400 extra. In the past, they messed up my prescription and took hours to fix it. Inefficient staff members.

This location is incompetent. My doctor called 2 separate times to fill a prescription and both times they said they had no prescriptions on file for me. After my doctor called it in the first time, I drove through the drive-thru and the pharmacist/tech working checked in the system and said I didnt have anything ready. When I asked if she was sure and told her I just had something called in, she said nobody had called anything in (in a condescending tone). Mind you, this is a new prescription so its not in the system until they fill it for the first time. So whatever was happening, someone was answering the phone calls from my doctor and then simply not filling my prescription or recording that it was called in. This was a week long ordeal. After the second time, I had my doctor call CVS on Hickory and within 2 hours my prescription is ready. Save your time and energy and just use the CVS on Hickory St, or another pharmacy all together. My Dr also warned me during my appointment that several of her patients had the same issue with this location and that she didnt like using it. I wish I had heeded her advice.I only tried this location once because I moved to a house closer to this one, but I recognize my mistake in trying to use this terrible location and will drive a little further to use the Hickory St. location.

This is the SLOWEST CVS pharmacy I have ever been too. I called yesterday to check on a prescription and was told the would have it ready by noon today. It is 4:30 and they just told me it would be about 30 minutes. Same thing happened last week. Unfortunately it is the closest to me or I would never use it again! Will soon return to FL. Where there is a very efficient CVS nearby.

Prescriptions are never ready on time. Automated system told me my prescriptions would by ready by 5pm yesterday. Showed up at 9:40 and they hadnt filled them. This has happened the last 3 times. Extremely dissatisfied

Worst cvs ever. Don’t come here if you want to actually get your medicine. Wait is always extremely long and you can’t get through to anyone on the phone to find out how much it will cost or if it’s ready.

Giving them even one star is too much. The whole staff was rude. Completely unapologetic when dealing with anyone. Right before me a woman needed her prescription filled and they didn’t have it yet and told her to move aside to get the next person. Not a “we’ll get to you in a moment” or a “I’m so sorry we’ll have it right out to you”Not even mentioning when I went to get a COVID test. I couldn’t find my confirmation number and instead of trying to help me find it they simply said “if you don’t have it then can you move forward so we can get the next person?” Once again just completely disregarding the person in front of them.

Lines are so long for the pharmacy at this location. Pick up in store or in drive thru it’s pretty busy. I usually order my prescriptions through the CVS app and pay for them. It’s so much easier and faster! The stock for other items are okay, but this seems like a smaller location. Parking lot is pretty crazy connected to a Natural Grocers so there are constantly cars going through it with lots of traffic. I even saw a hit and run on a parked car there before.

The pharmacy is always the worst experience. I was told I could go through the drop off lane to pick up,m because the full service lane is doing COVID vaccines and it takes awhile. I go through drop off literally the next day and get told to drive back around cause she can’t help me get a prescription I’ve been waiting for hem to get for a week. Came up here 3 times before and each time told a different day it would be ready. This place sucks, I hate it.

I’ve had pretty negative experiences all around at this location. I got a prescription filled and waited in the drive through for and hour and a half because I was waiting on the results to a covid test and didn’t want to go inside. Only to get to the window to have them tell me they couldn’t add my insurance to the transaction unless I went inside. In a pandemic, this seems very ineffectual. I decided to cut my losses and pay out of pocket because I had already waited so long and didn’t want to wait another 30 minutes for them to run it through insurance. The employee took my card and said he would put my insurance on file for “next time”. Well, went I went to the pharmacy at the beginning of last month I got to the counter, to discover that my insurance had never been put on file. I had already waited 30 minutes, and the medications I was getting were expensive so I asked if they could run it through insurance. The employee helped me out and I waited another 10 minutes, understanding that mistakes happen. For some reason, rather than reprinting the prescription slip with the insurance, they re bottled my medication. I thought this was weird at the time. Now here I am 20 days after that, and I got to counting the medications I received because the math wasn’t right.. the quantities were 30 and 60. Medicine A is taken once a day and Medicine B is taken twice a day, meaning I should run out of the pills on the same day, correct? However I counted the pills based on the day I started taking them and it turns out I only received 25 pills of Medicine A and 60 of Medicine B. Now because it’s almost a month after the fact, there’s nothing I can do but suck up the money I paid for pills because I have no tangible way to prove I didn’t receive the pills. I would take the other negative reviews on this page as a record of the poor practices of this pharmacy and pharmacist. I’m calling tomorrow to transfer my prescription. I wanted to give this location the benefit of doubt, but now I don’t have the pills I paid for and nothing to show for it.UPDATE: I transferred my prescription to Drug Emporium down the street. For my prescriptions at CVS I paid $58, just now at Drug Emporium I paid $14. Save your money and time, go somewhere else.

Lines are crazy long. You can’t hear anything through the machine, they take so soft and quiet, they take WAY TOO LONG. If you have 4 hours to spare come if not then AVOID THIS LOCATION took over 3 hours for us🙄

My wife and I had scheduled COVID (PCR) tests at this location that we made online. We received confirmation emails and text messages confirming our appointments... even a “We are looking forward to seeing you” email. And we show up to “store closed” signs and the rest is history. Not one mention of the store being closed or anything while booking these appointments online.I get sick and tired with the lack of communication from places like this. I understand isolated incidents happen but a simple phone call or email would have saved the headache.

I should have read the reviews but I am from out of town and it was the closest pharmacy to the urgent care I went to, after a 4 hr wait they put my prescription called in by the urgent care under someone elses name and made me wait again to get it filled under my name

Worst wait ever at the pharmacy 2nd time coming same situation the wait is just too much you guys need to fix this!

Had a prescription sent in today around 1:30pm. We went to pick up at 4pm and were told it wasn’t ready. No problem, they looked busy so we left and came back an hour later. Our prescription was still not ready. We were told it would be another 10 minutes. Again, no problem. We waited around the store. After more than 30 minutes we went back up to check and they still weren’t ready. I finally asked the head pharmacist if he could tell me when they would actually be ready. The head pharmacist ignored me, talked bad about me to one of the pharmacy techs and made a passive aggressive comment as we were finally leaving with our medications.The store manager, the front end cashier and the other pharmacy techs were very kind and it’s unfortunate that two individuals can bring such a negative energy and clearly affect the whole staff.

The worst possible place you could go to get your prescriptions. They will have you on hold for hours! The employees never know what they’re doing and give you the run around constantly! If you have a good RX code they will tell you to go back around the line and when you finally come back around again after 45 minutes they will tell you it’s not ready yet.... even though you got a text message before you even got to the store saying yours script is ready. The staff is incompetent and treat their customers condescendingly.

I do not understand why The Pharmacy staff can not get a prescription filled in 3 days, but when you get there ( after waiting in a 30 to 45 min line) they can get it done in 30 min... If you are that busy, HIRE MORE STAFF... unless of course your customer service means nothing to you. Maybe CVS Corporate should step in and get new Pharmacists, since they are in charge of the inadequate Pharmacy... just my opinion.

Everyone in the pharmacy is always super polite and helpful no matter if Im calling, in the drive-thru, or picking up inside. I struggle with verbal communication and have to ask a lot of questions and everyone is always so patient!

This is the worst pharmacy in Denton Texas cant get my second colvid shot

CVS received pharmacy order yesterday. Came to pick up next late next day and was told it would brake 30 minutes yo fill. Not first time this had happened. Not surprised they get poor reviews. Yes, poor reviews = poor service. I can assume management doesnt read the reviews or they would do something about it

Waiting on hold for pharmacy to anwser 36 min 49 seconds .. Still waiting.. Writing while on hold

DO NOT COME HERE FOR ANYTHING. THEY ARE SO SLOW AND TRASHY. IDK WHO IS RUNNING THIS PLACE THIS TERRIBLY.

Went in 4 times to get a prescription and everytime they told me to wait another 30-45 minutes while Im in excruciating pain. Now Ive been sitting at the window for another 30 min waiting when they said it was ready.

The Pharmacy is S L O W A F!!!!!!!! 7+ cars lined up fro University. I’ve been in line for 40 minutes already with 3 cars ahead of me still.

This is the ABSOLUTE WORST pharmacy you could ever go to in Denton. They take forever and never I mean NEVER answer the phone. There needs to be a person to answer phones and just to answer phones. Because this is ridiculous.

My husband and I are both disabled and have to take the bus everywhere we go we call no one answers if they do answer they tell you to hold and finally youre on hold for so long you just hang up we called to see if our prescriptions are ready because taking the bus to the store is a three to four-hour round-trip for us so we try to call to make sure our prescriptions are ready for when we get there nobody will answer the phone you get there they say they dont sell your prescriptions until you personally requested even though my doctor sends it to them they say itll take 2 hours to fill my prescription come back the next day they still havent filled my prescription this place is horrible my insurance made me switch to them but Ill be looking for a new Pharmacy these people are disgusting rude and unprofessional

I waited 40 minutes to pick up one prescription that i normally pick up

Worst service ever. Shouldnt even deserve a 1 star. Told me my prescription wasnt sent over and it was. Then I had my doctor resend it. Just to get there an find out its outta stock, then they tried to say they called an they didnt. I got multiple text stating it was processing.

We got what we were looking for! And good customer service

Every single experience I’ve had with this pharmacy has been negative, they always seem to have an attitude when I need assistance. It’s right by my apartment, but I’ll drive to the Hickory location just to avoid this one..

Prescriptions are all most never ready with you come to pick them up even though they were sent in my dr a week ago

If you have any respect for yourself or your time, go to any other pharmacy in town. My husband was prescribed a medication to replace something his body no longer makes. It took 3 weeks for them to fill it and they still got it wrong. They gave him a 10 day prescription instead of a 30 day and wouldn’t correct it. I can’t even tell you how many times I went there because they said something would be ready and it was not. Walmart is better than this place and I never imagined recommending Walmart for anything. Do yourself a favor and stay far, far away from this disorganized, dangerous pharmacy.

WORST PHARMACY IN DENTON. If you have to call they put you on hold for 45 min. When you go to pick up your prescription it’s never ready, and that’s if they have your medicine in stock. Don’t worry they won’t inform you if they don’t have it, you have to figure that on your own. They also will not be able to tell you when they will have it. SLOW inside and SLOW drive through. Save yourself the trouble and find somewhere else to get your prescriptions.

The worst experience of any pharmacy Ive encountered in forty years. Forty plus minute hold times are common. Inaccurate promise dates on meds. Six days out from refill and they have no clue as to the eta. The pharmacy is inept and indifferent to our needs. This isnt a first time occurrence. Multiple times in the past, I guess shopping habits are difficult break, The district manager is unavailable for comment, our family was a Save-On customer prior to becoming a CVS customer. Between deductibles for myself and family weve spent well over $100k in the last 7 years not inclusive of over the counter, cosmetics, soaps, lotions, potions, etc. Our family as well as our extended family has made a decision to boycott CVS for life. They certainly arent the least expensive either.

I always have a negative experience at this location. On more than one occasion I have been on hold for over an hour with no communication. I’ve been hung up on. I’ve literally driven from my home while still on hold and stood in line while on hold. I’ve observed how they answer calls. They have the worst customer service. Poor phone etiquette. They need a system that works for incoming calls because what they have in place now is clearly ineffective. Then they tell me to “call” them to check on stuff. That’s a joke. Because they don’t answer.My most recent experience began four days ago. I came in to pick up my rx and was told to wait 15 minutes by one lady. Then after waiting I was told my rx wasn’t even in stock. Why was I told to wait if it clearly wasn’t in stock? Then that guy told me it was ordered and would be in the next day. Next day, nothing. Next day, nothing. Now, I’ve been four days without my rx and I was told to just try another cvs. Oh cool, thanks. Maybe get your stuff in order and be able to tell customers accurate information so we’re not wasting each other’s time.

Do the managers at this store even look at these reviews? Theyre horrid. You might want to consider listening to your clientele, and running a tighter ship, yes?

By far the worst functioning pharmacy in Denton. I had been trying to get a prescription filled on the phone and was on a 20 minute hold in the morning, and called two more times throughout the day hoping to get an answer. Both other times I was on hold for 35 minutes and 1 hour and 10 minutes.

Called four separate times today and was on hold for over 30 minutes all four times. Waited nearly an hour one of the times before hanging up.

The employees are super rude to customers. They talk bad about customers in front of other customers. Specifically talking about the pharmacy. The pharmacy does not answer the phones. As someone who is sick and wants to know if the prescription is ready — as customers who need medicine to get better Pick up the phone. Don’t ignore my call for 20+ minutes.

Completely inept and unhelpful pharmacy

Worse customer service pharmacy are rude.

Got a text message that my scripts were ready and they werent as of 5 hours later still not ready

I have brought prescriptions here a few times now and have had nothing but problems... They always either take hours to fill it and not very good at communicating with me about them being out of something or I have to have prescriptions transferred somewhere else and they never send it! Do they really think that Im able to wait around right after being at the hospital and have them not do whats expected of them? Especially if its for a KID? Not to mention they are very unprofessional. The younger colored lady that works there gave me attitude because I didnt want to pay full price for my medication! She stomped off and was throwing my medicine around when SHE SAID to bring the goodrx coupon code with me when I came to pick up my medications. This is the last time I bring anything here! They dont care about their customers!

They’re consistant. They’ve never filled my prescriptions in a timely manner.

Good luck getting a hold of your pharmacist. And double good luck trying to actually have your medicine in stock. About 75% of the time I need to have my prescriptions transferred to a different CVS. Now I just go to the CVS on Hickory. The literal only convenient thing about this CVS is the fact that theyre 24 hours - but again that does not do you much good if you cant pick up your medicine anyway.

Every time I have called this location I sit on hold for over 10 minutes to have no one pick up at all. I’ve actually chosen to use a CVS farther from my home because of the lack of customer service they provide. I had a simple question that went completely ignored because these people ignore the phone ringing. Absolutely ridiculous

Extremely slow service

Deserves to be shut down, worst store EVER.

I have never had a problem here, they always have my prescriptions ready after 2 hours of dropping or faxing them in. Tonight i received exceptional service, Meg-Pharmacist and Vanessa-tech went beyond!! Insurance would not cover the meds and they found a coupon to help with the cost.. thank you very much for the help.. :)

Horrible experience! The head pharmacist is very unprofessional. Never going back!

As everybody in the world knows it isnt always easy to get an RX filled. Many things come into play that have an effect on wait times. Things from inventory on/not on hand, insurance rejections, patients that are ill at the moment that may be ahead of you. I, just like many others, have experienced all of the hold ups mentioned above. This does not take place at just any one specific pharmacy b/c its normal things that take place outside the hands of the staff working so diligently to fill our orders. On 7/21/19 (sorry, I dont recall the name) a female pharmacist at this location went beyond what is expected of her and resolved an issue I had encountered when transferring a script from a competitor. A med thought to not be in stock the day before, and difficult to locate elsewhere, was in fact available after discovering in wrong location. Again, things just happen, easy human error. But this pharmacist wanted to help as much as possible and before I could call them to verify whether filled, she had called me to attempt to resolve. Luckily, she found it on neighboring shelf. This med was VERY important to not miss following brain surgery done on a friend. I am so thankful for this wonderful pharmacist that I am aware was not required to go the extra mile but did so anyway. Thanx SO very much!! A++

Why are the employees at CVS so rude and lack customer service? We are 4 people deep in line for scripts when another girl shows up to check. The 1st checker says “She will now get you all on that register” and walks behind the large counter with the pharmacist and starts filling scripts. It would have taken her maybe 3 minutes to help check us out. It’s called customer service which CVS is Not known for.

The drive thru takes forever

For the love of God, so not use this pharmacy. It takes way too long. Average wait in line after 3 pm is an hour. Are they understaffed? What is going on? Terrible.

Called about a mouse for computer.girl tried to rush me off phone.i stoppes her and told her you do sell them and told her where they would be.she put me on hold then I was disconnected.i called back to photo center and same girl answered and acted for a second surprised and then said I didnt see any. I said that if I come up and look myself will there be any and she replied I dont know.i didnt see any.point is she didnt look and has no clue what store sells.its not the help stores hire these days.its the people paid to over see and make sure they are doing their jobs.every store is like this..people doing as least as possible to get a check..pathetic

Very nice staff, with all the virus stuff going on did well at getting my prescription filled In short amount of time, considering Im not from the area.

I called to check the status of my sons prescription and was on hold for 25 minutes while on hold I was doing errands with my husband and still no one picked up. Got to the CVS on University stood in line while still on hold and can hear the phone line say 2 calls on hold. As I walked up to the counter I asked the girl do they not answer there calls because Im still on hold and her response was theres only 3 of us and I was like it only takes a minute to answer a call and she was like patients name....No apology nothing...They need to train these staff members on customer service. If it wasnt for my insurance I would take my business else where.

They had my scripts ready quick and their staff was very kind.

No one answers the phone.

The only reason I am giving one star is because it is open 24 hours. They are always too busy without enough staff! Nothing like getting a text saying that your prescription is ready, driving to the store, waiting in line, and they put it back, or gave it to someone else. Moving my prescriptions soon, considering going to a place with better customer service and with scripts in stock!!!

Ive been waiting 7 days for my prescription to come it. This is something I need every day and is a VERY common medication. 7 DAYS is unacceptable. They have some serious issues, not to mention the unprofessional way the employees talk behind the front checkout counter - actively badmouthing management. But after this experience I can understand why. Can I give 1/2 of a star??

Staff is always helpful and polite. During the daytime this is a very busy location! I try to go by the pharmacy when the store is not packed with other people, this is how I avoid the long lines and waits. If I have to go when its busy, its just a matter of being patient; they do stay well staffed when they are busy! Great crew and store.

I have been coming here for years. Im going to have to move pharmacys. They never answer the phone. There is never enough staff. Wished it was different but it seems to have gone hill in the last couple of years.

Need to get rid of entire pharmacy staff. Very incompetent and to think this place could be in charge of vaccine distributions. Sad thought.

Why... do I have to wait 42 minutes for someone to answer the phone?! Terrible service!!!

This pharmacy is so bad

Wow should have checked the reviews on this place before I went in. Long wait just to be told my replacement medicine for a medicine THEY FILLED WRONG IN THE FIRST PLACE was also filled incorrectly. I had been waiting for 30 minutes just to be seen so I just left. Theres so many better CVS in Denton

Very rude people in the pharmacy! Im definitely going to transfer my rxs. First of all I have been trying to call the pharmacy for three days and hold up to As Long As 30 minutes each time but nobody ever answers. I finally drive over to the pharmacy to see if my prescriptions are ready and I have a very rude pharmacy tech named Angel tell me that Ill just have to wait because theyre busy but people in the lobby and Im at drive-thru. So when I questioned as to why Im having to wait on the lobby when Im at drive through she tells me in a very rude tone of voice that Ill just have to wait because shes got to wait on the people in the lobby first. Terrible customer service and terrible attitude!

This place never has the medication I need when I need it. I do really like the staff and when I use the drive thru I love to bring my dog because they have treats and are always so nice to him. But I just can’t go here anymore because I am always late on my medication because they are out and waiting for a shipment. It makes me sad.