This place had the exact item I needed to fix my dryer. It did take a bit of time on hold to speak to someone on the phone. There building is near the highway which is convenient. The customer service was great. Quick and friendly in the store. Their unit is on the far East side of the building. They seem to have parts for everything!UPDATE: Had to go back for another part after fixing the original issue. That ended up not fixing the second problem. They refunded the part with no questions asked. Bought the heating element and it brought goodness back to our lives!Tip: They offer lifetime replacement on their parts for a very low cost. Do it! Very worth it in comparison to buying a new part or machine.

They sent the wrong part, and not only that, the part they sent was broken. They made me buy another part and wait for a refund for the original mess up. Sent the broken part back. Tracking said that it was delivered over two weeks ago. Still no refund. Terrible business ethics. Would love to talk to someone but the hold time is usually over an hour.

Entrance is at the end of the building. Easy parking. And Brenda is always the best person to work with

I have been buying parts here as a contractor for years and let me tell you this place sucks! The place has gone way downhill. It is a time warp because there is no manager on site and it is just coffee time all damn day long. I miss James who now works elsewhere, on to greener pastures. I am looking into getting parts anywhere else than here. I have better things to do than stand at your counter for 30 minutes while your clerk pulls a measly 9 items. To make things worse your prices arent even competitive anymore either! How in the hell do you even have 4 stars? Are people this stupid that they think they deserve this shabby treatment? They are using an antiquated computer system and even if they had 5 clerks they couldnt all work at the same time. why? only one printer. just pathetic.

I recently returned two of the three products that I did not use the same day over a month ago. They were also returned in the same exact packaging and boxes. I use to sell parts and never have I ever had to deal with the return taking this long I have gone in twice and have talked to many people on the phone, nobody has an answer, or no return has been credited. They are completely no help. Still waiting for a return call.

The staff there is great, and extremely helpful. They have never had to order any of the various parts I have gone looking for, so it is worth the trip over, if you dont want to wait on the phone!! (these guys are busy!!)

I went here because I was not sure what model I need to replace my bake element for my oven. When I first got there, the one person at the counter could not help me, then (cue the crescendo music) Brenda walked in and found the part number and said she had 5 in stock. At first, there was a lifetime warranty which pushed it out of my cash at hand. I left a happy person with my part. I got home installed and it worked perfect! Thank you Brenda, you were awesome!

Had the part I needed for my washer the day before closing on house. Paid more than waiting for cheaper online, but to go and verify the right part on the spot was great. Other comments about warranty are not entirely wrong, but I just asked to not get warranty and had no porblems (still had 90 day return, but I close on property tomorrow!) good national phone service, website is complete, and in and out of warehouse in less time than it took me to find!

Yes, they had the part. Yes, they were helpful. But as I examined the receipt, I found that they charged me $2.25 for their Lifetime Replacement Certificate, which they pretty much presented to me as a free service. I dont know if this break-down in pricing on the invoice was for their accounting purposes, but I dont need a warranty on a $14.00 dryer belt, and if they had told me I was being charged for it I would have declined. Just seems shady. If it were a more expensive part, I would say, Yes please, warranty it. But in this case I feel a bit robbed. Just watch yourself with these people.

Thumbs down! Slow as the DMV. Customer service is usually mean. Prices for parts are very high. Dey Distributing is Awesome, go there. The reason for this review is because this happened more than 3 times. Hope this helps.

Long wait time on the phone. Transferred to what was supposed to be technical support and the guy told me he couldnt help me at all with trouble shooting my problem. Was really kind of rude about it. Price to pick up part in Denver was $30 higher than ordering it online from 1st Source. Think Ill be taking my business elsewhere.

I only give a rare bad review but this motivated a neighborly burn.Tracy J. previously from Austin after being a Canadian here in US illegally for many years, works at Hockenbergs Restaurant Equipment. Shes a nice looking no undergarment sort of blonde that makes a smart man wanna reach to check his wallet and his wife demand hell never come back. Then she speaks... and you realize you should hide all valuables from within your pockets and your gut says erase all ids or history...You ponder canceling her dance night Saturdays at the Grizzly Rose...Nawya...She might suggest some heavy petting car time but be aware youll be carcamed so annie up if you want it that bad...

We love First Source! Its the first place we go to get appliance parts. -Guys Appliance

I called to order a part and was on hold more than 30 minutes before I gave up. This is not the first time and I will avoid using them in the future. Unbelievable.

Fast and efficient. Bobby Banks is a horrible manager that treats his employees as subjects. This arrogant jerk only cares about his bonus.

Only place I could find opened on Saturday. Awesome

Irritating! I called the call center to get a price for a part I needed. I was told that the price I was quoted includes their lifetime replacement guarantee. While their price was a little higher than other businesses I called, I thought its probably worth it for the lifetime replacement warranty. When I got to the store, I was charged almost $11 more than I was quoted for the lifetime warranty. Making them far more expensive than all the other businesses I called (about $20 more expensive). Ive decided to return the part and buy it elsewhere for much less. Annoying to say the least!

Good place for parts. Their phones suck.

Always have what I need. Very friendly, very knowledgable, great service.

Tried to buy online, twice, wrong both times. One trip to theses guys, got it right. Almost same price as online. Worth it to get the job done.

My go to place for all things small chassis washing machines and dryers. Helpful parts department, great service and outstanding selections of parts for almost any appliance.

Over 30 minutes on hold trying to order a part.What the hell is going on over there?

Great shop if you have an account. otherwise very expensive.

Negitive experince

Had the part I needed to get my GE refrigerator back and running. Called ahead and had the part ready to go when I arrived to pick it up.

When my washer or dryer need a part I come here. I would say 4.6 stars so I rounded up .

Had my parts, quick and friendly

Tried calling multiple time, never was able to speak to a human.

Its dank place to work

Just to warn you if you got an interview with them they are going to play a waiting game and see how long youll wait in the lobby.

Very friendly and helpful

👍

Great service

Friendly employees!

Worst ever !!!!!

Todo Es Bonito En Este Sitio