The Flooring grouprecommended Joe Garcia to install our basement Cortex floor. We were told there were leveling problems but they could fix it..They screwed it up so badly that we had to hire an installer from Simply Floors to rip out, (1500 ft2 of flooring), spend 2 days leveling it correctly, and relaying the floor which is now gourgous. The Flooring Group did very little to help us reclaim our losses.. which totaled over $4000. They did ask me to take my initial review down in good faith which I did . As you read this again you can come to your own conclusion how good their faith was.

My experience with The Flooring Group was not professional or easy. I was referred to The Flooring Group by a client to get tile for my business and my home. Audrey was the sales woman who worked with me and from the beginning I struggled with good communication. I placed a large order in March and had issues with getting calls back promptly from Audrey to order or ask about tile. It would typically take a couple days for her to get back to me. I got my order and enjoy the look and quality of my tile. Sadly, I did not order enough tile for my salon. I reached out to Audrey in the beginning of September, to which I received an email saying she was out of the office but would be getting back to me as soon as she returned. September came and went so in the beginning of October I reached out again via email and didnt hear back within a couple of days so I called her to follow up. She called me right back and exclaimed that she was really busy but since it was a small order she would put it in and send me an invoice soon. Sadly, I didnt hear anything by time November came around. I attempted again to call and email her but she did not return either form of communication. Finally, I called in December and was met with a less than professional conversation. Audrey was quite rude and snappy with her responses. She then said shed get it ordered and will email me with an invoice. I then called to speak to the manager whom stated that a company had gone out of business so that they are getting swamped with orders, etc... and that her unprofessional response was okay. I as a paying customer, would highly disagree. I finally received and invoice, paid it and picked up my order, 3 months later. The tile is beautiful but not worth all of the hassle. I will not be returning nor recommending this company.I am unable to respond to your request below, so I have emailed you from my business email. I have 4 business transactions with you so my information should be in your system.

Met a friebd and charged my phone at the gas station. People are awesome!!

Shelley is amazing. And the store is awesome.

Shelly was the best to work with. She knew the product very well, answered all our questions, and gave us great suggestions. Thanks, Shelly

I am a professional hardwood flooring installer with over 25 years of experience. I take pride in my work. I look for the best suppliers and materials available. I have been working with The Flooring Group for over three years. They consistently provide quality product. Design Consultant Carol Keyes product knowledge and customer service have been impeccable. I highly recommend The Flooring Group.

Good

The Flooring Group has some of the best customer services reps that I have ever worked with in my life. We have built wonderful relationships with our reps and have been provided with incredible treatment for many many years. They are very customer-centric and truly care about their customers.Their selections are amazing. Makes it hard to make decisions when they have so many incredible options to choose from. Their team always helps us find exactly what we are looking for and will find the best prices available. They are fair, flexible and always friendly! Always quick to respond and never have any problems making adjustments if necessary.Monique and Candice have a true knowledge base on the products they offer and can answer pretty much any question thrown at them. They know all the ins and outs of each material and can give you great insight into making excellent choices for what ever project youve got. Theyll insure you get the most bang for the buck!The show room is freshly remodeled and makes finding materials not only easy but an enjoyable shopping experience. Truly beautiful selections to work with. All in one stop shop! LOVE working with and shopping at The Flooring Group!

Audrey was so helpful! We will be back for sure!

Thomas Elliot is always prompt in his responses. And I feel like I get the best value for my time and money.

We have worked with Darice at the Flooring Group on countless occasions. She always has a fast response, gets us our quotes immediately, excellent customer service, and is a joy to work with. The products are always great too.

Been buying here since 2010, always great service over the phone or in person. I have sent friends here and they have been happy too. Audrey has always been the best.

A designer not only has an incredible selection to choose from with the Flooring Group, our homeowner was given the opportunity to shop for their entire home in a one-stop shop setting. We chose our carpeting, bath tile, decorator tile accents, and beautiful granite and quartz countertop all under one roof. Carol was our personal contact at the store and, after listening to a description of our homeowners dream for her home, guided us through the different areas of the store. She handled all of the ordering for us and everything came in in a timely fashion. Five stars for this group, you cant go wrong.

My carpet subcontractor sent me down to pick out some carpet for a higher end home I was doing.I was greeted by a middle aged guy busying himself helping the receptionist figure out something on the computer, who told me the lady I was supposed to talk to had already left for the day (even though I was there an hour early).And then... nothing...He just looked at me, so I was like: Ok, is there someone else who can help me?Oh, man, I dont think so... were just so slammed....I looked around the showroom, took in the ONE other customer present, and left.Never to return.Seriously dont understand why some people are hired to work in certain industries.Fail.

We have been working with The Flooring Group for several years. Monique and her team are awesome and go out of their way to make sure we are satisfied customers.

Have been working the Flooring Group for years and they have always been great to work with. Wonderful customer service!

I spent six thousand dollars with these people. Horrible. Joe geer is the worst. They kept my materials for 6 months in the warehouse, while tellong me it was not in yet.

Great products and excellent customer service! Audrey was so helpful with picking out material for a remodel!

Great service

Horrible Customer service!!! We purchased our wood flooring from this company and the flooring started to split and peel very quickly. They replaced the flooring and it happened again. They refused to take our calls or call us back.

Great selection and even better prices.

Wholesale Only! Professional- unmatched pricing and stellar employees, service...

Darice was very helpful and very fast on pricing as well as getting the product quickly!

Very clean, and organized flooring showroom, and very polite sales member, to help answer my questions in detail! I will return

Monique Dozier is awesome, the showroom is one of the best.

Great service