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Baskin-Robbins
782 W Oakton St, Des Plaines, IL 60018, United States
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Baskin-Robbins

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Ai
Review №1

Not bad, but not great either. Service was normal, but delayed. I waited about 8-10 minutes before a male employee took my ice cream order. There was only one employee before a second arrived and helped me; this might be due to the pandemic and staffing issues.The first, female employee didnt greet me, or tell me to wait, so theres that. She was busy doing drive through orders so I cant expect her to help right away, but I think thats also how they operate.Anyway, pretty normal buisness, just needs more employees.3/5

Fe
Review №2

I love love the Cappuccino Blast from there, unfortunately it comes with whip cream & I dont like whip cream in my drinks so I get cinnamon (which comes with it) & substitute the whip cream for cherries. It be nice if they didnt charge me 79¢ for a cherry.

Ju
Review №3

Went for ice cream at 6 pm and the lobby was closed. They said drive thru open so we drove through and they told us they were closing the whole store because the worker was tired. Did not acknowledge the wrong information that was provided.

Mi
Review №4

Very poor customer service. The manager told me to go to another Shop. WOW!

Ah
Review №5

I came here thinking I could cool my previously burnt by hot chocolate, tongue with some nice ice cream. Unfortunately I probably picked to 3 worst possible flavors and my tongue feels even more burnt now. I thought I would try their specialty daiquiri Ice, lime ice with rum flavoring but it tasted liked someone froze hand sanitizer. For the second flavor I thought world class chocolate should be good. I mean its called world class, well it was garbage. It had the same denseness as melted crayons and was 90% vanilla. I dont know if it was just put out or if it was supposed to be that way. The last flavor I tried was pistachio and almonds and I thought theres no way pistachio ice cream could be bad well it was. I dont know where they got their pistachios from but the ice cream tasted like they were at least a couple decades old before they were made into ice cream. The almonds in the ice cream were also all soft and mushy making it even worse. Basically my worst experience possible probably I recommend you should always taste test before you try a new flavor cause I completely regret my decisions. Also the bathroom was completely dirty and covered with piss where the seat is. Although thats probably some random dudes fault, it doesnt improve the impression I had on the experience.

Information
2 Photos
5 Comments
3.4 Rating
  • Address:782 W Oakton St, Des Plaines, IL 60018, United States
  • Site:https://baskinrobbins.com/?utm_source=google&utm_medium=organic&utm_campaign=Yext
  • Phone:+1 847-290-0752
Categories
  • Ice cream shop
  • Cake shop
  • Dessert shop
Working hours
  • Monday:4AM–9PM
  • Tuesday:4AM–9PM
  • Wednesday:4AM–9PM
  • Thursday:4AM–9PM
  • Friday:4AM–9PM
  • Saturday:4AM–9PM
  • Sunday:4AM–8PM
Service options
  • Drive-through:Yes
  • Takeout:Yes
  • Dine-in:No
Highlights
  • Great dessert:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
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