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Opal Enterprises Inc
1239 Rand Rd, Des Plaines, IL 60016, United States
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Opal Enterprises Inc
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Br
Review №1

The windows on our house were OLD. Most of them wouldnt even open. So, we brought in four different companies and received four estimates, which were mostly in the same ballpark. We went with Opal because their estimate was very reasonable and they were incredibly responsive. We visited their showroom and actually got the see full-size versions of the windows that would be installed in our house. Throughout the process, everyone we contacted from Opal was extremely helpful and professional. Our project consultant, Charles, was awesome. The window installation team was also great and did a very high quality job. Our windows look wonderful- its like we have a whole new house honestly. We are so happy that we went with Opal. We even recommended them to our neighbors, who ended up using them for new windows. Opal is a great company!

Kr
Review №2

Opal was was a great company to work with from start to finish with getting new siding, gutters, fascia, & soffits. Charles was wonderful with getting the process underway. Charles & Stacy were clear, and had great attention to detail throughout the process. Materials showed up right on time, and the project started right on time. Karel was the manager and he came by daily to check on the progress and update me on how things were going, he was clear, honest, and upfront about any issues he anticipated. Even with a few minor items needed to the work being done- project still was completed on time. The crew worked SUPER hard and non stop throughout their time working on the house. It was an amazing process. I will be using them in the future when I need more work done!

Me
Review №3

We had a great experience working with Opal for our exterior door installation. Charles found us the perfect door that fit our custom opening at a great price. Its high quality and looks great. Hes also super easy to get a hold of and responds fast. Highly recommend!

J&
Review №4

We were very happy with Opal! From the estimate, customer service, order follow-up, explanation, expectation, actual installation, complete job and through follow up, they are always quick to respond and professional. We highly recommend Opal Enterprises!

Me
Review №5

The process of replacing our front door from beginning to end was a great experience with Opal. Charles, our project consultant, was friendly, knowledgeable and focused more on how Opal could help us rather than the competition. Stacy, the office manager, is great at communicating what is needed prior to installation, when it needs to be complete and answered any questions we had along the way. Karel, our project leader, made sure we knew what was happening on the day of installation and was there to ensure the quality of work turned out exactly how we wanted. Mitch, the crew leader, finished the project with another crew member extremely quickly and with great craftsmanship. Opal will be the first people I call when we look to replace windows, doors, siding or roofing in the future. They made me feel like we are on the road of homeowner projects together!

Ga
Review №6

Charles was awesome and a joy to work with. Our new doors are excellent quality. We cant recommend Opal enough!

Sh
Review №7

Opal workers are craftsmen. They replaced two windows this week. One large bay window was bid to include replacing and rebuilding the hip roof above it. While putting in the window, the foreman realized that the roof overhang did not actually need to be replaced. The company is refunding us for the unused material and labor. That is the sign of an excellent company.

St
Review №8

It was a pleasure doing business with Opal! From the first estimate to the completion of my project and even a follow up thank you, I couldn’t of asked for a better contractor!

Ha
Review №9

I was looking to have my roof replaced, and ever since buying the home I have disliked the brick color and overall appearance of the home. Mike pointed out some soffit and fascia damage and suggested changing out the ugly old iron column to a stained cedar post and came up with a very cool stained beadboard soffit and black James Hardie Fascia design. I couldnt be more pleased with the expertise and craftsmanship of the both the roof crew and siding crew. Carl was there everyday checking up on us and making sure the crew had everything they needed. Stacy was also very professional during the planning phase and once the project was complete. I could not have had a better experience!!

Ro
Review №10

Opal did an amazing job on our hardie plank install and window replacement!

Je
Review №11

Opals team did an excellent job replacing all of the windows in my 100 year old stucco home. They solved design problems presented by the age of the home. Every member of the team was professional and efficient and observed safety protocols necessitated by the pandemic. Their work is beautiful and functional. I recommend them without reservation. They are not the cheapest quote youll get AND they are proof that you get what you pay for. Use Opal if you want quality products, customer service, and carpentry.

De
Review №12

I am very happy I found Opal! We needed two windows replaced in our small condo, and through an exhaustive search I stumbled upon this company. From beginning to end, their team took time to help us with every decision and never made us feel like our job was insignificant to them. They were in constant contact throughout the entire process and were always available if we had questions. Stacy, Charles and Karel helped us through our first major home renovation, and as first time owners we are very pleased with the results. We will recommend them highly to anyone who needs a caring, responsive, well priced and high quality window replacement service.

Je
Review №13

OUTSTANDING WORK AND CREW! We are so happy we worked with Opal Enterprises to replace our roof and siding! This is NOT an easy job and requires a very skilled crew because Hardie Board is a heavy product and attention to detail is very important. The Opal crew did not disappoint. In addition to showing up on time, every day, they were courteous and thoughtful in their communication. Highly recommend.

Da
Review №14

New windows for our homeFrom start to finish, everyone we dealt with from Opal Enterprises was courteous and professional and communication was excellent each step of our project. Stacy at the office was always so nice to work with whether she would call or email us what to expect through the whole process. Eli came out to our home to hear what we wanted and showed and explained the various options we had. Next we met the Project Manager, Karel, who oversaw the job and confirmed what we wanted through the whole project. The work crew, Mitch and Sebastian, were true professionals as they did the installation. We were very pleased with the final product and several Opal staff dropped by to confirm the work was done properly and professionally and that we were satisfied. We would highly recommend Opal Enterprises for any work you are planning for your home!

Ge
Review №15

Working with Opal has always been a great experience! Always the best communication making it very easy for the job to get done. And the job always gets done with no issues and looks amazing!

Ad
Review №16

My experience with Opal started on the right foot. I first had the pleasure to meet Eli Williams. He explained everything that would be done when my roof was being replaced and presented me with a folder with all the pertinent information. He was extremely thorough. His visit was followed up by a phone call by Stacy Golden who explained and sent to me the paper work concerning what would happen and what to expect when their team came to replace my roof. On the date promised they came promptly on time. The team leader, Roman again explained what would be done and what to expect. During this the project manager, Karel came with my permit and to see how everything was progressing. When the project was complete, Roman walked around the outside of the house with me to explain what they did and the care they took to completely clean up and everything was very spotless. You would never know anything was done. I am very happy with every aspect of the job done by Opal and would recommend them highly to anyone that needs their services.

Ma
Review №17

We are very happy with business provided by Opal Exteriors!! Our entry door is beautiful.The costumer service was excellent, the installation was great, our questions were answered promptly. We could not have asked for a better company to work with.I would highly recommend Opal Exteriors for any home renovation projects!!

Ga
Review №18

The Team at Opal is great from sales to installation to follow-up! Our Anderson French door is beautiful and solidly constructed. The install guys were neat and detail-oriented. I would go back to Opal again.

Sh
Review №19

Being new homeowners and discovering some rot that made opening up our bay windows difficult, I knew we had to replace the windows before winter. I actually didnt know what to expect, aside from the fact that my parents recommended Andersen windows. After placing a call to Andersen, they put us in touch with Opal Enterprises. We were in very good hands, between Charles, Stacy, and Karel (along with the Window installers). Replacing the 4 bay windows in front of our house took next to no time the day of installation and everything up to that point was properly laid out, planned and accounted for. We also didnt need to get our own permit as Opal took care of that (we were on the hook $$ wise). There were so many headaches we just didnt have to deal with because Opal was professional, accountable, communicative, and most importantly transparent. We would easily pick them again in the future for our window project!

Su
Review №20

Opal was incredibly professional! They were kind, caring, compassionate, thorough, patient, efficient, respectful, tidy, and just overall they were wonderful. I am so glad I made the choice to go with Opal, and I will definately be calling for any future work they offer. I would not hesitate to reccomend them to family, friends, and neighbors. They handled EVERYTHING... I literally had to tape the permit they brought to the window and walked around at the end to make sure we were happy. Loved the team of people...from Stacey, to Charles, to Karel and Mitch & the crew... EVERYBODY was lovely and helpful. The 100% Opal satisfaction guarantee is something you dont see often anymore...1950s service with a smile in 2020 where smiles are not always around. They even sent us a surprise show of gratitude in the form of a beautiful card and jar of mini cookies! Such service and quality craftsmanship. Thank you Opal!

Ca
Review №21

I can’t say enough wonderful things about our experience. Everything from the consultation to the install was professional and friendly. Windows are certainly an investment, so when it came to all of our questions Opal was patient and honest. We are so thankful to Eli, Carl and the whole crew. The install was done fast and with quality care and clean up. I love our new windows and will not hesitate to call Opal for further projects or referrals.

Ra
Review №22

I had filed an insurance claim with a roofing company due to a hail storm back in April ‘20 right when the stay at home order was in effect and I wanted to use the opportunity to also build out a new portico and upgrade my old vinyl siding to hardie board with decorative accents. I reached out to all the hardie board elite and golden preferred vendors in the north shore area. I worked with Mike P. from the des plaines office and the day he came out I found him to be the most thorough and ask the most questions to make sure he took the time to understand exactly what I wanted.As I was in the process of getting other quotes Mike always stayed in touch while a few others didn’t care to follow up with me-I can say the customer service seemed to be the best of all the competitors. I was finally between the last 2 installers, Opal being one of them and it came down to price and a few small attributes Opal could not perform.If it was solely based on customer service and comfort of process I would have went with Opal but unfortunately the other company has the highest reputation and gave a better price so it became hard to pass up. I would still recommend Opal, as I do understand the business decision in why they were pricing the way they were. Ask for Mike Pranschke in Des Plaines. If you call the sweet mannered lady, Stacy at the office she can take care of you.

Za
Review №23

First rate workmanship, but almost as important was the fact that they were reliable and honest. Have had many issues with contractors over the years, but Opal did not give me one ounce of stress throughout the process. They did exactly what they said would, kept me informed completely throughout the process, and were willing to work with me each step of the way fro any issues I may have. Highly recommend.

Ga
Review №24

Had windows replaced and could not be happier with the process or results. The project was superbly managed and we were kept informed of everything related to getting the windows ordered and in, to who would be working at our house and when to expect them. When installation happened, the installers were meticulous professionals. Highly recommended!

Br
Review №25

Opal installed my new front windows. Communication was absolutely fantastic! We worked together the entire process and they made sure I was happy with the product. In and out with no mess. I’ve recommended them to a handful of friends already.

Ke
Review №26

Did an excellent job on our siding and window project. Team is professional - comes on time, is responsive and does excellent work. We are very happy with the results.

Ci
Review №27

Such a great experience using Opal! They were so responsive and kept us informed every step of they way. High quality work and will definitely use in the future ! Very happy we decided to go with Opal!

Re
Review №28

Very poor experience. Do not recommend.We hired Opal to replace 20 windows in our home about 18 months ago. After a pleasant sales experience, things went south. Fast.My first red flag was the fact that on the first day of work, a man asked me to write a review of Opal in exchange for either a bottle of wine or a Starbucks gift card. I said Id be happy to, but only after the work was done. He stood there awkwardly for a few moments before saying something like, Okay but you have to promise to write the review. I remember thinking that it was odd. Now, of course, I suspect that this is the reason the company has had so many positive reviews on social media. (Ive also seen reports of negative reviewers being bullied by company reps online, so Im sort of dreading the response Im sure Ill get for this.)Shortly after our project began, the crew ran out of the trim they needed to finish the interiors of our windows. They said theyd order more and be back in a few days. I figured, well, thats annoying but okay. They left, without cleaning up the boards with nails sticking up out of them and caulk guns laying around my house. And they did not come back for nearly six weeks. SIX WEEKS.When they finally finished the job, we were very unhappy with the work. Cracks around the windows, uneven areas of drywall on the interiors, etc. And dont even get me started on the exterior. After popping the windows out, there were ragged areas of exposed cedar siding all around the windows. Opal tried to leave them like this. We asked them to fix this, and the crews slapped a single coat of paint over the exposed wood. It looked TERRIBLE. I was honestly embarrassed at how my house looked. We ended up repainting the exterior areas ourselves.The last stage of the project dragged out forever, with us asking Opal to come and fix the things that we didnt like, and Opal lying to us about their responsibility for the problems. (Insisting, for example, that the cracked drywall above a newly replaced window was an existing issue that had nothing to do with their recent haphazard work on that exact window...) After countless back and forths, we ended up just wanting to be done with the project, and so we signed off on everything, resigned to fixing their mistakes ourselves.If youre curious about this company, I suggest reading their yelp reviews. Youll find that Im not alone in this situation. Many others have been similarly duped, and regret their choice to hire Opal as much as I do.

Ho
Review №29

Opal installed Jamies Hardie siding and several Anderson replacement windows on my house last summer. I also had Opal handle a roof issue that I had. I selected Opal because they are a James Hardie preferred installer, and their sales approach and responsiveness was superior to the other contractors I called. We had a couple of challenges involving the window replacement that had to be solved before the siding could be installed, and Opal handled that issue for me.You learn a lot about a contractor by how they handle problems. The crew that was initially brought on the job proved to not meet Opals quality standards, and they were fired after 3 days. Karl, the project manager, brought in a new team that Opal had a lot of experience with, and they did a superb job installing the siding and windows. I have to commend Opal for stopping the work of the first group of installers, and taking the financial hit, due to them not meeting Opals high quality standards. I suspect that most contractors would have allowed the work to go on and hoped for the best, leaving the homeowner with a sub-par job.Although the job took several weeks longer than originally planned, we are very pleased with the end result. Karl was on the job every day to ensure that the job went well and that we were happy. Karl also solved a roof leak problem for me.I would definitely use Opal on future projects, and highly recommend them.

Jo
Review №30

After a horrible experience with our first hired company, we switched to Opal. What a relief! Amazing service, professionalism and punctuality. We are so happy with the result and our only regret is not using them sooner.

Th
Review №31

Opal did a great job on our home, they worked on our home like it was their own. They got the job done fast and I am very happy with the outcome. I would recommend to EVERYONE! Also Eli was very nice and did a fantastic job as well. Thanks guys!

Ma
Review №32

Great company. They stayed in contact with me to keep me updated on every step of the project. Showed up on time the day of the build and cleaned up and checked multiple times for any extra trash around the house and driveway. All workers were very professional. Would hire again for future projects.

Na
Review №33

We had a great experience with Opal. Our new siding and trim looks fantastic and they did the whole job I’m less than two weeks!

Br
Review №34

Friendly, responsive, and price-competitive, Opal was an excellent team to work from our initial outreach through design and project completion. Quality job on our house siding/gutters.

Mr
Review №35

RICHARD THALMANvERY PROFESSIOAL,HIGHLY SKILLED WORKERS. OPAL IS THE PLACE TO GO FOR SIDING

Be
Review №36

Great service, seamless installation, wonderful company to do business with!

Jo
Review №37

Just had our 3rd project completed by Opal. Already getting ready for another. They are rock stars if you need windows, siding, or doors.

Da
Review №38

Top-notch! Outstanding!

Ri
Review №39

Communicative and nice people

Information
96 Photos
39 Comments
4.8 Rating
  • Address:1239 Rand Rd, Des Plaines, IL 60016, United States
  • Site:https://opalexteriors.com/service-area/glenview?utm_source=GoogleMaps&utm_medium=GoogleMaps&utm_campaign=Glenview
  • Phone:+1 847-380-8868
Categories
  • Door supplier
  • Contractor
  • Window installation service
  • Remodeler
  • Window supplier
Working hours
  • Monday:9AM–5PM
  • Tuesday:9AM–5PM
  • Wednesday:9AM–5PM
  • Thursday:Closed
  • Friday:Closed
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
From the business
  • Identifies as Black-owned:Yes
  • Identifies as women-led:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • LGBTQ friendly:Yes
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