Marlon Oliver was exceptionally awesome! Felt like a family member helping me pick the phone I needed. He explained all options and made sure I understood them. Thanks for impressionable customer service skills and keep up the good work!!

Went into the store to do an upgrade, waited for about 10 minutes. All of the associates had a customer.Once the associates ended there transactions with other customers, all sudden they disappeared to the back and left about 2 associates sitting doing nothing. The Manager I guess told one them to take me as there next customer and his reply was he has had a customer for the last whatever minutes he said. So I just got up and walked out. Bad customer service! Will never return to this store.

Zelda my AT&T team associate, through persistence and unbelievable patience opened a new business account for 3 devicesThank you!

Im so thankful that I visited this store, I went to the cedar hill location and they wouldnt help me at all I decided to go too the Desoto location and got the most amazing service ever whoever is running the store is doing and amazing job Marlon Oliver was patient knowledgeable and kind with me and I would recommend this store and him for your services.

My experience after a whole month of trying to get situated was solved. Krystal helped me out a lot. I was really stressed and am so grateful

We had to wait a little bit due to them being short staffed, but who isnt short staffed now a days. The service and experience was enjoyable, and they had my phone repaired in a very reasonable time frame. you really couldnt ask for any better customer service.

Andre and Tony has excellent customer service which is very rare these days. I always to come to this store ! Keep up the good work!

Thank You so much to Mr.Miles & Ms.Krystal for getting my wireless service back active! They were life savers for me when it came to fixing my problem along with giving me a better offer than what I previously had. Tonie and Chris were along side providing an excellent store experience for me after the bad one I had with customer service previously. BEST STORE IN DALLAS!!!

This type of my experience was wonderful by far the best Ive ever had any time Ive come into the AT&T store at any location theres the employee that helped me crystal is awesome and she is to be commended thank you so much I couldnt have had it better is that a no

Marlon Oliver was extremely helpful . I made several attempts to expedite this problem but only was successful with his help.

Krystal was very good at helping me. She needs to be promoted. Very good Customer Service.

Thank you Tonie and Miles for the excellent service you have provided me with today. They helped me get my new Galaxy Note 20 Ultra set up and gave me a great discount on my accessories. When u get to the store ask for one of them!

Krystal did a superior job in helping with my issues. Lets get more Krystals down here. Thank you ! Ola Roberson Call me if you have something to say

Your employees do a remarkable job of being cordial, insightful, and quite amusing. Tony was definitely a great help to me today and I will continue to do business with this store because of this young man’s efforts. This guy really is one of many bright spots in the DeSoto AT&T branch. Thanks Tony, if you are reading this, I appreciate you and your southern hospitality. Pleasure doing business. And best of luck to you.

Kia was excellent. She was professional and helpful. She took care of us quickly and made sure we got the best deal available.

My experience today with Aaron at the Desoto location was absolutely 💯! He assisted me with all the knowledge that one could ask for in reference to transferring all of my data from my old to new phone. He explained how data works and how to save all your stuff. He is very knowledgeable and knows his stuff. Next time you are in the AAT store in Desoto be sure to check him out. Great Customer Service. I have now made this location my #1 spot. Thanks Aaron all of your help. Much appreciated.

Zelda was wonderful. She was patient, knowledgeable and thorough. She made a difficult situation seem simple. 🤗

It was the off the day and they were slammed and Tony still took the time to get my new iPhone 12 mini set up, helped me back up my iCloud and didn’t make me feel rushed at all which was great. And they were BUSY!!!!!!! I really appreciate the great customer!

I want come back to this store. In Desoto they dont take customer service seriously we had to wait over 30 to a hour just for a simple fix. I left and went to another at&t store in Mansfield I had better service and I also stay around in that area also.

Wow, the customer service reps Mr Lynnell and Ms Jordan we’re so helpful and courteous to my needs of what I was trying to accomplish in the store upon my arrival. To my amazement the upgraded my iPhone to a 12 Pro Max and gotten me a reimbursement for my none damaged IPhone Se 2nd generation model ..I was assisted by a wonderful friend of mine, and they resolved her billing questions and perks, and gotten her savings and upgrades on her internet service and saved her a whooping 94 dollars a month !!!!!

Had a great experience. The customer service was great. The technician was knowledgable and patient.

I want personally say that Ms. Zelda L., at the Desoto, TX location, I’d the most helpful and patient customer service rep I have encountered. Although I was highly frustrated, she took the time to patiently explain everything I needed to know. I can’t thank her enough. Thank you AT&T for these type of individuals.

Miles was so helpful for me & my hospice patient over the past 2 days! We were having an issue with her service/iPhone and he helped us get better service at a better price, all while having compassion and patience for my client. He is such a great young man, promote him!

I had a great experience today at the Desoto AT&T store! Lynnell and Miya went over and above my expectations and transferred all of my phone’s contacts and pictures. Thank you to two great employees!

Kia provided excellent service!! I was in and out in less than an hour . The store was busy but all of the customer were being assisted within minutes! This is my go to location... I’ve always received great customer service there.

Kari did a fantastic job of saving me as a customer. I had a really bad experience when I came in this store before. She was extremely helpful and informative and got me with the phone that I wanted and went above and beyond to make sure I was satisfied. She really is customer care trained and really listened to my concerns and fixed my problems.

I went into the store looking for a tablet for my business and they saved me money by offering me a business account. I had an amazing experience with Miya, managers Tony and Kari. I will use this store for my future business and personal needs.

Marlon Oliver definitely gave me a great experience with opening my new business line at his Desoto location! He was great in every way! Answered all my questions and concerns! Thank u for the wonderful experience.

Khyree helped me with an issue about my line, and explained everything clearly.

Fast & Friendly service!!! Aaron took care of me as best he could concerning my AT&T Fiber issue.....Way better than the overseas customer service people....that AT&T should STOP using.

Chris and Tony was great help in helping me decide on what Apple Watch to get.

Keia is the greatness. I have never met someone that is as kind and sweet and intelligent. She really is knowledgable. I am a 71 year young lady and keia took her time with me and gave me her undivided attention. She even showed me how to do access my email instead of doing it for me. My far oneof my bestexperiences ever

Keia is so professional. She is fast accurate an friendly. She gets it right every time... 5 stars

Went into this Desoto location and was helped by Keia! She’s so professional, helpful, and made our process seamless! We got everything we needed and she made sure to explain what to expect regarding charges, upgrades, and etc! She even put my screen protector on my phone. Thank you Keia! We will definitely be back!!

I went in today to just check on maybe getting a new phone. Maggie was so patient, kind and thorough trying to find the best phone for the best price. She went over and above. I left with a new phone, new case and some extra benefits I didnt know I qualified for. Check them out!

Keia, the sales consultant at the DeSoto, Texas Store, is outstanding! My husband and I had been working on an issue all week. She helped us tremendously. She is very friendly, efficient, helpful, and knowledgeable. We love her personality and genuine willingness to help. She’s the best!

As a community leader I am thrilled with the assistance I received from Jordan. She helped me get my phone back active in less then 30 minutes after I was hung up on by ATT technical services 3 times! Thanks Jordan !!!

Cris @ desoto store is exceptionally great with customers & my has helped me tremendously

I have 5 years with this company and i never felt this humiliated the lady that was supposed to be attending us did not attend us because of one small thing and in other occasions they did accept now i feel like switching network 5 YEARS we were in this network

I am a Loyalty group Manager and it was a breath of fresh air walking into the DeSoto store. The energy and willingness to assist was outstanding! Marlon was amazing and helpful in every way. And Kari the store manager made me feel at home at her store.Keep up the great work representing the AT&T brand.

Between ATT and Asurion they have a sham going on!!

I had Kia for my service today; she was super professional and she helped me with everything! Even the other workers were making sure the store was clean and other customers were taken care of, I was so impressed!

Thanks to Kia for the best experience on my first phone made it so enjoyable to have had her thank you Kia

Keia was able to resolve and assist me with all my questions I had about my new upgrade I purchased at this store. Always great customer service & kind, thank you for your help

Busy but customer service great!

This location customer services is on point ...khyrre was a great help thanks!!!!!

Had a great experience adding a SIM card to my new phone. Thanks Keia for the great service a

Keia Joseph is absolutely wonderful. Super professional and extremely helpful. Thank you!!!Johnny

I am very happy with the service I received today. She was so helpful.

After 6 days of trying to connect residential service, I was directed to the physical store (yea...unbelievable)! HOWEVER, I am sssooo happy they did! AARON COOK did a phenomenal job of assisting me with resolving the issue!Despite walking in the store @ 7:30p, & him technically being off, he greeted me with a smile and proceeded to joyfully address my very challenging issue. 1 hr & 15 mins later, we’ll after their closing time of 8p, I walked out with the service that had eluded me, cheaper monthly bills and a smile on my face. AND, he offered to assist in completing the install on his off days, if necessary! Hopefully, that won’t be needed - but, so appreciate the offer!It’s rare to find this kind of service in these times. The best service I’ve ever had at this location (or, any other). See Aaron for your AT&T needs!

I switched to At&t with a Representative at Sams Club and I had no guidance after so I came up to this location and they fixed all my problems. The staff is friendly and Marlon specifically was very helpful.

Tony, Miles, Khryee, & Miya are ALL Rockstar Customer Service Professionals! I witnessed each team member offer excellent customer service to customers right before closing. In addition, they demonstrate teamwork unlike I’ve seen in quite a long time.👏🏾👏🏾👏🏾Miya, was the person who assisted me and she was extremely patient, thorough and pleasant. I came in for one thing and left with a product I didn’t plan on buying. Her customer service was just that good! 🙌🏾

Kaleesha customer service is real good. She maintains humanitarian support throughout her job tasks.. please give her a promotion and raise.Tyson GARNER

I am so ecstatic with my experience today at the Att store in Desoto. Specifically, my phone crashed which caused 50% of my photos to drift into unknown places. Thanks to employee Christine for being patient and assisting me with restoring all of my memories.

Keia! Great customer service. Thank you for ALL your help.

Kyyree he was very helpful He deserve a raise ASAP

Great and Patient provider in Christine W. Thanks!!

Keia J. at the AT&T store in desoto is a pleasure to work with. She was so sweet and knowledgeable when it came to the plans and the phones in the store. I even had other questions and had to stop back in the store and she helped me with no problem at all. She took her time and was open and honest about everything when I asked about phones and how they worked. She truly took her time with me and was very patient and met all my needs. She was a great joy to work with will definitely recommend Keia to all of my friends and family if that are look for wireless, internet, or cable services to go to Keia at the AT&T store in desoto.

Keia Jackson.. is her name .. if u ever go at store in desoto, make sure not to use her.. She is the most disrespectful customer service person ever.. not trained on the products or how to use att systems.. my experience was horrible with her... I plan on reporting the store to area and regional management

After having the same number for close to 30 years, I had to delete. My number was Spoofed and was calling random people.It wasnt as hard as I thought it would be. #noattachments

This location is the best, special thanks to Andre He fixed my problem before I could even blink!! Give that brother a raise! Will definitely recommend this store

I was greeted and helped as soon as I came in.my sales rep was great he offered us better deal and help us get what we were in need for.Great experience overall I definitely recommend it.

Great clean atmosphere. Customer service was immediate, effect and fast! Thank you

Zelda gave me the best service I’ve ever had. She was so patient and understanding. When I needed assistance with getting my device she was extremely knowledgeable and helpful! She’s an Apple expert! She made me excited to switch over and get the newest iPhone. Not only was she personable but she gave me a personalized solution to my needs. That’s what I look for when purchasing an investment. Definitely recommend if you go in to shop ask for her because she will win you over!

Ive been with ATT over 20 years in very grateful for the employee that assisted me with with a problem he was very prompt and efficient with the situation that I was having with a pleasant attitude more willing to work too correct the situation his name is Marlon Oliver thanks desoto and repersentive like him keeps me coming back to ATT and also passing good service on to others

Keia and Kaleesha were amazing!!! They took the time to help me and my family to set up new phones, change our plans and get the best deal for our needs. So glad for them. They were AMAZING and displayed EXCEPTIONAL AND IMPECCABLE customer service!!Thank you!!!

Never returning to this location again. They didn’t really help me. I guess my issue wasn’t as urgent ? Lol but I’ll be going to a different location next time.

Ok Tony was real professional and a great help..

Miles is awesome! He fixed our phone screen protectors and was super nice! 😁

I was very disappointed that when I went to the Att store to do a upgrade the rep didn’t know what he was doing. I spent 4 hours at the store going back and forth. I was finally told to call and ask for The office of President and they never called me. I feel I should at least get my activation fees waived for all the hell I went through and for my time being wasted.I decided to go to a different store the next day and I was there for 30 minutes I did 2 upgrades with no issue. Had I not been with Att for so long I would have switched providers crazy.

I appreciate Mikey for helping me I store today with my phone and screen protector. He was super nice and walked me through the process to keep my phone scratch free. Thank you again Mikey

I have been with Att forever... I really do appreciate the assistance and care Christine has giving me. I will continue to come to this location and ask for her and I thank the good lord every day for her. She is the best Worker there.Ms Price your Dallas Cowboy #1 fan

I want to thank Maggie at Desoto, for all her help. She was so dilligent and helping me.

Keia was a superstar today she help me out she was timely she was professional she is the best

Wait wasn’t long.. I was greeted upon arrival and John was very helpful with helping me upgrade my phone. Process went very smooth and quick.

Do not bother looking for something in this store. I had checked online for a product. They said this store had 6 in stock. When i got in every single employee was on the phone. The security was watching football on tv. There wasnt one customer in the store. Then i asked for the product to an employee. He loomed in 1 drawer and found a couple. I asked to see if he could look in another drawer cause i find it hard to believe att has all their product in this one drawer. I asked if he could look at the drawer right next to it and he told me no. Incredible. I dont recommend this place.

Fast courteous professional service. I was in and out in 5 minutes. The young man that helped me was awesome and patient.

So prepare yourself for this interesting story that I am going through right now. So November 30th My spouse and I decided to get internet service with At&T and a sales rep for the wireless dept. contacted us. She asked if we were with them as a phone provider, we said no, and so she said she could get us a great deal. (Now we had to downsize our bills and penny pinch as much as we could due to loosing our jobs because of COVID) We were customers with T mobile for 4 years and never even thought about switching until that moment the sales rep. walked into our home. Long story short the phones weren’t unlocked for a new SIM but our numbers and iPads were switched over to At&T and our phones were not. So for 3 weeks we went without service (we had no “extra phones” and did not want to sell our phones since they were paid off.) We got hit with a bill for almost $400 from At&T but we haven’t used any service. We called and got that disputed and told the At&T customer service that we wanted to end services. We ended up going back to Tmobile under my name this time and found out my spouse got stuck with collections because we were still paying on our iPads, plus the last bill we had. Fast forward to today, we got hit with another bill from At&T. We called, got transferred 5 times, with each time explaining the long story, and are FINALLY on the phone RIGHT NOW about ending wireless services and disputing the charges. We been on the phone for about an hour and a half as I am typing now. I have NEVER had such BAD experience with any company, not like this before and all because of one sales rep. calling us and entering our home because we switched to their internet.

They need more employees. I was trying to get service but i was there for to long so i left

I went in the store with a phone in need of help so much. I had downloaded a news application that took over my phone. John came to my rescue. Thank you so much for getting my phone back in order.

This location deserves a negative review. I didnt realize there was only one person allowed to go inside the store. When my wife, son, daughter and myself walked inside we were notified about the one person rule. The young man that greeted us was very friendly and professional. We were inside not even 5 minutes when a young woman confronted us and said, What is going on here!?, like we were a piece of trash and was incredibly rude. Her eyes looked like they were going to explode of rage. So we decided to walk out. There is a better way to confront customers. I felt so embarrassed.

Mikey was absolutely amazing! He was patient and went above and beyond to make my experience one to remember. By far the best experience I’ve had with AT&T. Brittany is also a star associate and has phenomenal customer service. What a team!!!

I came in with a broken phone and a I was having a bad day. Mikie was so nice and sweet and made my day better instantly. I will always come back because of him. He is a great employee and has excellent customer service.

Love this lady.keia is So..resourceful polite.

This location deserves a negative review. I didnt realize there was only one person allowed to go inside the store. When my husband, son, daughter and myself walked inside we were notified about the one person rule. The young guy that greeted us was very friendly and professional. We were inside not even 5 minutes when a young tlwoman confronted us and said, What is going on here!?, like we were a piece of trash and was incredibly rude. Her eyes looked like they were going to explode of rage. So we decided to walk out. There is a better way to confront customers. I felt so embarrassed.

Great place to get phones especially the iPhone they have great deals

This location is the best! I was a bit skeptical about leaving Sprint but after all my concerns and questions being kindly answered by the nice gentleman Andre, me and my kids left with new Iphones. Good prices and great service!

Christine has been very helpful every time we’ve visited. Actually was impressed at product knowledge and welcoming attitude. I even noticed her with other customers before me, and she was very quick to her feet and nice to them as well! Very nice representation of your company!!

First off the Store was clean and tidy! Set up an account and the staff was super friendly and patient with making sure everything was set up and I understood everything including what to expect on my bill. I have a location closer to me but the service at this one is worth the drive

Very impressed with this store!!! I walked in, saw the store was very busy, every AT&T Staff was busy helping others in the store, yet Veronica made it a point to acknowledge my presence and told me that somebody would be right with me. It’s just the little things like that, that make you feel appreciated as a customer! Thank-You for the warm welcoming into your store!

Mikey deserves to highest service award ATT can give, his customer service was superlative.

Christine was the best, very efficient! She had me in and out with the phone I wanted, it seemed, in minutes. Perfect customer service. Thanks AT&T!

Mikey in Desoto was awesome!! He was very informative and had me in and out in 5 minutes

Kaleesha was absolutely amazing!!! Visit her when youre visiting this store. Her customer service was awesome!!!!

Got help from Chris and he was amazing, the transfer over was easy and he helped me retrieve all of my important information on my new device. He was very patient and knowledgeable on the products.

Mr John really was professional and helpful I appreciated everything he did to help me

I was in ross lol

They have a full staff but I wouldnt recommend going there. The guy that tried to help really wasnt any help at all, he must have been new. Wasnt friendly didnt want to help or at least try. Waste of time

Customer service was excellent thanks Kia

Andre was helpful and very polite during my visit. I never been to a store where they opened the door when I arrived AND walked me out!! Great and quick service 5 stars