Simply put had an unfortunate incident happen to my Mercedes. Had something strike the top of my car and blow out the sunroof which means I can’t drive the car. Stopped into the Gerbers in Naperville on Ogden ave and didn’t even get past the front desk.She asked me no questions simply said we are booked thru Thursday 9/9/2021 I can try and squeeze you in that day otherwise not sure what to tell you.I said you don’t even know what I need and she said that’s what the appointment is for. OK sooooo I walk to work in Lake Forest everyday LOL

I have a 2015 chrysler that I took to the shop for a driver side fender repair and small paint repair. Car looks amazing when it came out of the shop and they kept in contact with me about every detail and answered any questions I had. This was a light repair that took about 20 days but I want people to understand that things take time with ordering parts and your car isnt the only car there. Great experience with gerber so far and Id highly recommend them to anyone.

Very nice staff....they did an awesome job on my car as well!

Excellent service, always kept me updated on progress.

A great shop to take away your worries. I just dropped my damaged car and they fixed it in the most professional way. The entire staff from receptionist the branch manager were amazing and team of sound professionals. Thanks Mcanly and Gerber. I strongly recommend the Gerber for all auto repairs.

Car was sent here for follow-on repair work after initial facility could not perform repairs. Even though parts were delayed in arriving, McKinley and staff maintained excellent communication. Very professional and helpful throughout the entire process!!

I recommend working with this location. After a hit and run, Gerber Collision & Glass was recommended by my insurance company. To be transparent, I was skeptical at first, but the overall experience was great! They scheduled the repair immediately, kept me up to date regularly, and my truck looks like new. The staff was also very friendly and helpful.Thanks!Rich

Very Dishonest. Steer clear if you dont want to be overcharged and then lied to, all in one transaction.

Very bad experience. God bless anyways

Looks great but at least one issue isnt fixed...2nd attempt told no issues, two days later back again! Hopefully 3rd times a charm?!?!?

Quality work,great customer service

Love them and hopefully they can knock the dent out as well very appreciated

I cant say enough great things about this place. Unlike most other auto places, this one keeps customers informed daily about the progress in getting vehicles repaired. I dealt with a man named Marco and he was fabulous. Additionally, the car was done in just over a week when other car facilities said they couldnt get me in the door for nearly a month. Great place!UPDATE: I returned in need in November of 2020 and was not as pleased. Marco was gone, and I dealt with another estimator who I questioned. I was given an estimate that was over $100 higher than the next facility I went to for an estimate. Consequently, I have lowered my rating from 5-star to 2-star. Needless to say, I took my November 2020 repair tasks to the other facility.

Gerber collision is an excellent auto repair facility. I’ve had two vehicles repaired this summer and both repairs were well above expectations. Having a car involved in an accident needing repairs is never ideal, but Gerber made everything easy. They work seamlessly with insurance and rental car companies so your rental can be picked up and returned all at their facility. Plus, the repairs are guaranteed for as long as you own the car. Look no further.

Nice waiting room. Place for kids to play. Coffee and tea available. Friendly staff. Very thorough process and service. Have been to this location before and would come back again.

Going to get my car worked on so far very friendly people to deal with

Very helpful over the phone service.Online estimates.Work was done quickly and on my schedule, in my own driveway!Highly recommended

Contacted Gerber for a quote to replace the windshield on my 2016 Jeep Renegade. Gave them my VIN number to make sure I received the correct quote. Was quoted $288 total with a $20 discount on the phone and scheduled install for 11-30-2019. Installer showed up with wrong glass. He said the office would call me to reschedule. No one called. Installer called back on 12-2-19 asking if he could do the install that day. I mentioned that no one called me from the office and he was surprised. The office called me about 15 minutes later telling me that the price on the new windshield is now $475. I think I was being taken. The old bait and switch. I did everything correctly. Such a shame that this kind of practice exists. Please go somewhere else for your auto glass.

I was extremely impressed by the courteous and friendly attitude of Teri Dauksas at their Downers Grove location. She was extremely pleasant and helpful even over the phone when she called to inform me that my car was picked up by the towing company and brought to their facility. A comforting person with lots of patience is rare to be found and I greatly appreciate her help with all my concerns

Best body shop around. Everyone was extremely pleasant and communicated with me throughout the entire repair process. My car was ready a week before promised. Excellent!

I worked with this Gerber location to fix come cosmetic damage on my car after a fender bender. The entire staff from front desk to technician (not sure what to call them) to management. The replacement was fast and getting the rental was easy. Fast forward about 2 months and I noticed one of the sealant strips near the license plate was coming off. I reached out to Gerber and they were able to fix it within 30 minutes upon my visit. The staff again was super friendly and the tech who helped me originally even came up to me to ensure everything was good with the repair. All around great customer service!

I I would like to say the biggest thank you to manager Ron and his team for their outstanding service. I highly recommend them to everyone!

We’ve had a bad experience with this place!! Very poor customer service! Especially with Dave and Nancy, We had are 2012 Mustang towed there on December 26, 2017. We forgot to give remote to unlock the doors but they had key for ignition. ( body shop and no slim Jim can’t get into a wrecked car??) so had the key to them within 10 minutes. Dave said he would call that night Never called. Called him next afternoon was in a production meeting. Was told he would call back He didn’t!! Called him he’s at lunch. Finally got him my call !! Was told it was submitted to my insurance and would hear from them in 24 hours. I called my insurance trying to expedite my claim. They had nothing finally on December 29 my estimate was supposedly submitted. But as of 5:45pm on the 29th my insurance had nothing!! Was told he had to look up parts and find them blah blah blah. Like it was his first time doing this! I think 3 days you could at least come up with an estimate!! Its now January 1 2018 and I still don’t know anything about my vehicle.. 1 week tomorrow since they’ve had my car. It’s taking this long for an estimate!! I wonder how long it would take to fix the car !! And then there’s Nancy who will get rude with you No matter how nice you try to be to her!! They might be good for little touch up jobs. But I wouldn’t recommend them for any major issues

Filled out information on their site for an estimate of windshield replacement cost. They gave an estimate online and then called with more questions. The price was well over $500 for a regular Equinox windshield and it was over $100 higher than the initial estimate. At least they got back to me quickly and they were friendly.

Reliable and responsible

Had a small repair to my windshield they were able to help with after the company who did the repair wasnt able to do anything except suggest I replace the whole windshield. I appreciated the counter person. She was helpful and kind. Louis and the glass repair person did the job immediately and my problem is solved. Great and caring place. Thank you!

Helped us out. Did work faster than expected.

Casey did an amazing job on my bumper, you cant tell that I was even hit. Everyone there went above and beyond to help and explain the process AND they dealt with the other insurance company!

No sense of urgency. No immediate acknowledgement of customers. Lack personality and genuine initiative or motivation.Related skin on doors instead of replacing doors. Now there is noise while driving due to wind stress on car. Car is not even two years old. Found scratch in window as well.Cant say quality and service is good.Car was finished quickly, however. They worked well with my insurance and communication overall was acceptable.I wouldnt have gone here except for the direction of my insurance although I couldve likely gone anywhere.

Had my new truck need the rear bumper replaced. A simple paint new bumper painted and installed. Got truck back, Nicked paint from them installing, Painted right over the sticker, missing bolts, bumper light left loose and not working. But it was repaired on a Friday and I assume nobody inspected the finished work. Lesson learned

GREAT experience! We have two vehicles that experienced hail damage - Gerber Collision took care of us from start to finish with our vehicle repair. They even have a play area for kids - so our daughter loved it. Thank you Gerber!

Mckinley Bell is the BEST. He expedited a seemingly small repair for me, which was installing a new driver-side mirror. I was struggling to drive safely on the highway, and he moved things around to fit me in the very next day. I was so grateful. On top of that, he remained in close contact with me by email throughout the process, and the work was flawless. A huge thanks to Mckinley and to Gerber!

Don’t trust these people they’re quality control is questionable at best, they damage people’s cars and try to cover it up. If you go in the rain demand to get your car another day or have a walk around with your car inside the shop. Don’t let them fool you they will show you how “ good” the work you came in for looks. And constantly try to hide damage caused by them. I would never get my luxury vehicle repaired her. Crash champion does a way better job all the way through taking care of you vehicle as you would. Again stay away from these people all they care about is money not the quality of there product. I think it’s time you re evaluate your staff because the upstanding characters these people claim to be is false this Gerber is filled with a bunch of scam artists.

Unfortunately Ive had our cars in Gerber quite a few times. Ive been very happy with the service each time. Highly recommended

Pricing was great, ended up charging me half of what Safelight Auto had quoted me. The tech Manny that came out to my house was quick and did a great job, couldnt be more impressed with the level of service I received.

Fast, friendly and professional.

Windshield divet was filled and taken car of. Its been 2 mo and still holding up. Good work.

A guy turned into my car and full lenth of the passenger side was damaged.The repair was done by Gerber(Downers Grove).There is a molding above the passenger door.This came off after few months of repair.Went back and they repaired it under warranty.The molding came off again after a few months. I showed it to another mechanic. He told me the job is done wrong. So went back to Gerber and told them about the molding and what the mechanic told me. This time they partially corrected the old job. Now the molding has come off again.My repeated trips just give me the impression, that they are not so great in ensuring quality of the job.Their supervisors need to do a better job at supervising and checking the job done.Also you will find the front desk staff to be less than cordial at times.

Gerber in Downers Grove,IL was so welcoming after i had issues with the Gerber in Naperville(Ogden Ave). Rick Koestner took great care of me and making sure the job was done right. He keep me updated with everything along the way and they had such great customer service there! At pick up Rick Evans walked me out went over everything, my car looked great. It just shows how taking care of the customer is their priority. Rick Koestner even followed up after I picked up because he couldn’t be there. I call that above and beyond! Both Ricks’ and the team at Gerber Downers Grove,IL do an amazing job. One happy customer here!

They do great service to your car.

Fantastic customer service from Gary at Gerber Downers Grove. Went above and beyond to make sure I was satisfied. If your car gets banged up, go see Gary and the rest of the crew at this location!

They are professional, skilled, friendly and so a wonderful job. I have used them a few times and have always been satisfied.

Friendly, efficient, honest. Most repair places fail at one of the three. Not Gerber in Downers Grove. Thank you, Ray, Greg, and Anna!

They are always open to giving free evaluations unlike others who want to charge for giving estimates.

Had my car broken into last week and was really lucky to find these guys at National Auto Glass. Called and got a quote on the phone and took my car over there and got it fixed right away. Fast and friendly service as you want it! Horrible thing to happen to someone, but glad these guys were available to help relieve the stress.

Great customer service. Fast and efficient

Great work, great prices. Would def go here again... Thanks!

Great customer service, excellent communication

A good place to work

Friendly atmosphere and employees. I like the texts about the status of my vehicles progress

Good spot for repairs and glass work. Can be pricey and a bit slow though.

They do great work!

Great body shop

Too expensive

Great service.

Great service!

Awesome service

Had to reschedule 4 times enough said.

No comments

Good place

Poor customer service, poor repairs, missed deadlines!!