I had cataracts removed. Said I would need is to wear glasses for close up well the right eye went well can see 20/20. The left eye, they scratched it and still doesnt have good vision. Went to eye Dr. Yesterday and now I have to wear glasses for the left eye to focus into the right eye. Dr. Said left eye would not get better. This is not what I was told when I had it done. As far as the people there. They are very nice. But due to the flub.up. I now back to wearing glasses again. So sad. And costed so much.

Worse place I’ve ever been to . Not even friendly customer service when they make a mistake . Especially when it’s written on piece of paper and clearly it’s an error and yet they say to your face that it’s not . They cannot even tell when the physician didn’t mark the correct side when looking at the patient. These type of employees / people makes me wonder what’s wrong with people in this world . Also they’ll never get back to you and you will have to go into the store not only once but twice, because “eventually they’ll get around to it “ .

Initial experience did not goes as well as expected because they inadvertently canceled my first appointment. However, the manager reached out to me, apologized, offered me an appointment within a few days, and provided me with a special test that did not require my eyes to be dilated at no extra charge. The exam went well. The staff were very friendly. From the time I checked in to the completion of my eye glass purchase was about an hour.

I had tried to get my lenses made at 2 other places without success as I have a difficult prescription. I used to go to Rosin’s as far back as when they only had the one office in Cicero! Not sure why I didn’t think of them first, but glad I thought to go back to them. I took my prescription to them, and in 10 days had glasses that are perfect. Will never go anywhere else again

I had setup an appointment online with Rosin to purchase eyeglasses with lenses that included prisms. Previous to making my appointment with Rosin, I had a bad experience with an online company that resulted in lenses being returned and insurance benefits that needed to be corrected. I showed up at the very busy Downers Grove office ontime for the appointment. Unfortunately, when checking me in, the front desk staff identified my appointment was at the Orland Park office! Totally 100% my error. Instead of sending me away to Orland Park or rescheduling me for another day, the front desk staff fit me in the already busy schedule and introduced me to Daniela, one of the opticians. Daniela worked with me for the necessary time to select a frame and lenses that were compatible with my prism and progressive lens prescription. They also worked with the insurance company to get me the benefits I was eligible for. Thank you all for an excellent experience!

I have used Rosin Eye Cares other locations, with zero problems. I used this location for the first time this year due to WFH. My initial visit was okay, everything was relatively fine.Then I picked up my frames. They 1. Had a billing discrepancy. They over-billed me (my insurance covered more than their bill reflected, had I not caught it, nobody would have) frustrating, but things happen.2. I stopped by to pick up the frames and despite their hours on the website and Google, they had a big ole sign on their door saying they were closed for 45 minutes for lunches. It seems like they were well enough staffed they could have rotated through lunches, but at the very least update their hours online, to prevent customer frustrations. ( when I mentioned this to Kate, she snapped at me, so maybe it’s not that easily done?).3. The real issues is I when got my frames. There are two engravings on each lens, of the Rosin logo, right in my line of vision, affecting how I see out of the lenses. I called about it and the receptionist that answered, couldn’t t answer my question, she rudely shouted “come in and deal with our Optometrist”.I’ve been wearing glasses for pretty much all my life, and have never seen engravings over my lenses. Even my parents with progressive lenses don’t have this. So I inquired why, and what could be done, as it affected my vision.Since the receptionist wasn’t helpful, she placed me on hold and I had a chance to speak to the office manager, Kate. She wasn’t helpful, was super snarky, and inappropriately rude about this. I called another location (Bloomingdale, spoke the the NICEST receptionist, Karla, who was EXTREMELY helpful, and handled the issue with grace, and got me taken care of).When you pay $500+ for a pair of glasses, the last thing you want is the Rosin logo engraved in your line of vision.This problem should have never occurred, but when it did, it lost certainly should have been handled differently. I understand this location is apparently short-staffed, but it’s not an excuse for piss poor customer service.If you want to give Rosin eye a shot, I suggest the drive to Bloomingdale, it’s worth it.

They have been fast and efficient 3 years in a row. No repeat visits and fast delivery of my contact lenses directly to my home.

Love my new glasses! They came in more quickly than expected. It is harder to select glasses with masks but the technician that helped me gave good advice. I was very appreciative of their expertise with fitting me in a new pair of frames.The clinic has appropriate protocols regarding covid safety.

Great experience! Cataract surgery went well! Everyone was friendly and helpful!Wait time wasn’t long at all.

We normally go to the Berwyn location but referred to this location for a glaucoma Test. The staff were friendly and accommodating upon arrival. My husband is very nervous and anxious about His exams and the Nurse who took care of Him was very gentle and kept informing Him about the procedures to make him feel at ease. The Doctor is very nice and Although there’s quite a lot of people waiting to be seen, The Doctor took her time to explain to us the situation and answer all our questions and concern, we never felt rushed or confused at all. Very professional and top notch service! We left feeling hopeful knowing that my Husbands eye problem is under the care of trusted Doctor and company. Thank you Rosin!

The doctor took very well care of me. The waiting after showing up for an appointment is very long. Today I had to wait for 1 hour and nobody said a word to me. It was at least 20 minutes of waiting every time I went there (which was ok), but one hour is too much. There were people who came after me and they were done with their appointment before I did. Scheduling is pretty bad.

The staff and doctors are nice, but my visit was in early September and I am still waiting for my glasses. When I called for an update a week ago, nobody could find the order, provide one, even though I’ve paid for them and had the receipt. Now I’m supposed to call back in a few weeks. It’s very frustrating.

I had a sudden problem and when I called for an appt, the receptionist took the time to talk to the doctor and wanted me in like now. Doctor even hung around so I could be seen. Fortunately everything was good but it was a thing that could have been very bad. I returned for my exam, as I was also overdue for glasses and they are right on top of all the COVID precautions. It’s out of my way, I called my usual neighborhood office and they hadn’t opened yet, but I will be happy to take the extra drive out here, def worth the trip for the excellent care.

Clean and professional. Its like a well oiled machine there . No complaints 👌

I visited Rosin for the first time today after seeing multiple eye doctors for a chronic pain issue with my eyes that Ive been living with the last 5 years. Dr. Amy VanDenBrook is the first of several doctors Ive seen that not only was able to finally diagnose the issue I was having, but provided a comprehensive treatment plan to begin to fix the problem. Her bedside manner was incredibly warm and she provided a level of care and understanding of what Ive been going through more so than any physician Ive seen up to this point. For the first time dealing with this issue, I felt heard and empathized with, which for anyone that has experienced chronic pain of any sort, is difficult to come by. The entire staff was also incredibly welcoming and kind. As someone who rarely goes to the doctor and generally loathes the experience of seeing a physician, this was hands down one of the best experiences Ive had and I cannot thank Dr. Amy and her technician Laura for their treatment and kindness. 12/10 recommend to anyone in need of eye care.

Everyone who works here is very friendly and are very willing to explain any procedure or answer questions. I really like the new technology they use as well - some crazy machine that takes images of the back of your eye so you dont have to get those awful drops that dilate your eyes all day - and the doctor was super kind and patient. Definitely recommend.

I had a problem with my prescription so I called and I was taken the next day. The Doctor saw me gave me another eye exam and corrected the glasses. They were sent in and a few days later I received my new glasses.Thank you Rosin for taking care of my issue in a timely manner.

Great selection of frames with a excellent quality lens to choose from.

I am extremely happy and more than satisfied with the care and expertise I got today. I saw Dr. Marlyn Goldberg, who was absolutely wonderful. Not only did she find something in my right eye that another doctor missed, but she spent a lot of time with me and explained everything in detailed, yet terms I could understand. Tammy was also very informed and great. They get 10 stars from me! Thank you!

Very professional all the way around. The staff and doc made me feel welcomed. Very knowledgeable doctor.

My Father worked there for many years till he passed away. I use to see Dr. Afro to exam me when I would go to get an eye check up. He is now retired ( HAPPY RETIREMENT) I saw a very good caring young lady Catherine Danko, very professional and very good at her job. I’m very satisfied with Rosin Eye Care in Downers Grove Illinois.

Love this place! Even though my family has our eye exams at another office, we BUY our eyeglasses at Rosin. They have a great selection of frames and the opticians are wonderful! They take their time with you until you have a pair of glasses that not only fit well but look great too!

The staff are friendly. They make you feel like we’re all family. The Doctor explains everything pertaining to your exam along with providing the appropriate eye care solution. The technicians really try to work within your budget and in displaying/picking out the perfect frames for one’s face.

Staff and Opthalmologist were excellent. The brand of glasses sold resulted in the rating being 4 instead of 5.

My wife is totally frustrated trying to reach the Downers Grove location. She been calling them for 5 days with no response. Occasionally someone will pick up the phone and immediately hang up. I got involved and I called and redialed there number 87 times in a row. The phone rings after 5 rings it always hangs up. Dont walk...run.

This company is all about the money they don’t care about lying to a patient just to get their money. I know a girl by the name Jen responda to this reviews stating “please call me” guess what you call her she never answers and if she does the issue doesn’t get fix. Not only they lost me as a patient but my entire family and friends

Optometrist was very good. Only issue I had was when I bought years supply of contact lenses; given a rebate offer, but no rebate code given. Im going to lose out on $75 rebate

Everything so far has been very good. Im just waiting for my glasses to be done. Hope to hear from you soon.

Very unhappy with the level of customer service I received Rosin is more concerned about making a dollar than given excellent customer service which both should go hand and hand. I can not recommend this Eye Care company Rosin. They need to care about eyecare and customer satisfaction and money will follow. Thumps down on the company find you a company who cares.

Ive used Rosin eye care twice with my insurance. The facility was always clean and the staff was very nice. Erin who assisted me was the best! I will use them again and refer all to give them a chance.

If I could give them less than one star I would. They deserve a negative star count. Went for an eye exam for safety glasses back in January. Part of the exam required me to let the optometrist take the glasses I already own to use to get a prescription. I got them back with a scratched lens. I just got them a month before at Pearle Vision. After getting the safety glasses that I went for 10 days later found out the prescription was wrong. In the meantime I got a copy of the prescription from Pearle. The optometrist asked in a complaining way why I want the glasses with the prescription I just handed to him from Pearle and I said it was because I can see with that prescription unlike the one they made for me. 3 weeks later I called because I hadnt heard back from them. When I asked why they said they think my glasses will be ready tomorrow. Sure enough they called. I got tied up with work and couldnt pick them up until last Friday. Im stick angry about them scratching my other glasses and then making the glasses wrong anyway. Anyway I picked up the glasses and the prescription is still wrong. I wore them for a 4 hours and could not get acclimated to them. I took them to my other optometrist and they said the transistion prescription was wrong. I encourage any that is considering going to the place to go anywhere else. Customer service is terrible, the optometrist is a jerk that incidentally also has bad breath and the manager is also a poor excuse for a manager. Personally I dont expect any resolution to this issue because I became rude when I was treated rudely and dishonestly by Rosin.

The office was very clean and all of the office personel that I dealt with were very kind, accommodating, and professional. I will definitely be returning for my next eye exam and will recommend them to family and friends.

Unfriendly staff in general, including one whom tried to steer me away from nicer frames and close the glass by saying they “made me look feminine” and I should “look in the men’s section”. Sorry sweety, but this is 2019 and glasses aren’t gendered. No one wants your sheltered opinion. Only reason for 2 stars and not 1 is I know the ophthalmologist is good.

Rosin has been my eye care provider for over 4 years now and will continue to be. every doctor there that I have experienced puts my wants and needs first they have not increased my prescription just because its the norm like some other places nor have they tried to force me into bifocals. Thank you please dont change!!

Great experience with these folks. Replaced my missing noseguards and gave me a new glasses case. Quick and easy!

Dr. Goldberg has little or no respect for her clients.No excuse is acceptable for bring lste when you are the first client of the day and she makes one wait due to her long drive from home.I would NEVER recommend her to anyone.

Great experience here! First eye doctor appointment ever and it was a fantastic experience. Doctor was very thorough and I will definitely be going here again!

Worse customer service. Dont return calls. Had to do my glasses 3 times before I returned them. Not satisfied at all.

Team was phenomenal--from walking in, pre-exam, exam and glasses selection. Each step they were professional and attentive to my needs. Cannot say enough.

Ive been a patient at Rosin for several years and have never had a bad experience. Just recently, I had to switch from wearing contacts to glasses. One of the technicians helped me pick out frames and I have been receiving compliments. All the people working in the Downers Grove office are pleasant and very helpful. Im very happy with my eye care at Rosin.

My experience at Rosin Eyecare right from the initial appointment to being fitted for glasses was so smooth. The doctors are very educating and thorough. I could have taken my prescription and gone elsewhere to purchase my contacts and glasses. However I would not have gotten the best customer service or large choice of frames anywhere. I have recommended my family and friends to Rosin.

Extremely happy with the level of care I recieved from the staff and their customer service surpassed all expectations.Dr. Vandenbrook, in my opinion, is the best of the best. I will recommended Rosin to all my family and friends.Simply outstanding!!

If you care about your love ones do not take them to this eye care. Office staff very rude and not helpful. Miss leading information given to patient which delayed eye surgery.

Tracey is always excellent! Both Lisa and Daniella are fabulous! We only want to be serviced by one of these 3 ladies. They present themselves with confidence and put you at ease right away. PLEASE bring back the eye glasses spray!!!!!!

I had never been to Rosin before and was not sure what to expect. I had called ahead of coming in and my phone call was received with a friendly tone. Upon going to Rosin, I was greeted with friendly faces who approached me with kindness and professionalism. Lisa helped me pick out glasses and could not have been more helpful, kind, funny and accommodating. I was so grateful to have her help me! Everyone I met was extremely nice and allowed me to feel comfortable in a situation that I normally would not have. Thank you!

I work at Napletons Aston Martin next door and noticed BOTH of my nose pieces were gone.. simply walked over and told Erin what had happened! She said NO PROBLEM! Was able to replace the nose pieces on the spot and tightened up my frames too!! NO CHARGE!! Amazing service and will most definitely be back for my new pair of glasses with them! Thanks Erin and keep up the great work!

I’d like to thank Daniela Krasteva for her excellent work on my glasses!!! She is very friendly and very skillful!! THANKS!

Had a great eye exam, employee took the time to go through a bunch of frame choices until I selected the right frames. Took a little longer than expected to get the glasses, due to a federal holiday, but overall a great experience!

The follow up was terrible. Glasses were supposed to be in 10 to 14 days, it was 3 weeks when they arrived. 3 staff members promised to follow up with estimated time and did not. My daughter started school without needed glasses. We were new to this process so didnt have a back up pair. The glasses were pricey as well so the lack of follow up made it that much worse.

I have nothing but good things to say about Dr. Afryl; he has treated me and mom my for years and has caught some scary stuff. This review is for the front and for Daniella. It has been a long time since I ordered glasses through them and I will not be doing that ever again. Took almost a month to receive glasses; I called multiple times the last week asking them to update me on my glasses. Received no phone calls. The day I went to pick up was a hassle, they couldnt even tell me if my glasses were in without giving me the run around. When I went to pick them up, the glasses wouldnt even close right. Daniela knew this information before I went to pick up my glasses, and I still received no phone call updating me on this issue. I refused the glasses and demanded a refund. She offered to help me pick out a new pair, but due to the LACK of customer service I received up to this point I wanted nothing to do with it. Take your prescription and go somewhere else for glasses/contacts.

Great practice overall. The nice thing is with my insurance (eyemed) not many private offices take it. They did and for 4 years cant complain. The last visit was great doctor saw that I had my 2yo daughter in tow and made sure I was in and out quickly.

I will not be going back to Rosin. My first visit to the Downers Grove location I needed contacts in a hurry before a trip. They were not sure if I would get my lenses in time, so I asked for a few pairs of trial lenses just to be safe. They CHARGED me $35 for the DO NOT RESELL trial lenses....Today I tried to reorder contacts online, and Rosin refused to send my prescription because it was too close to the 1 year date. Instead, Rosin is pushing their own online reorder service.

Loved them! Super super friendly and the doctor was INCREDIBLY knowledgeable. He’s awesome! Definitely come here!

My family has been going to Rosin Eyecare in DG for 10 years. Our appointments are always on time and the staff is polite and helpful. My contact lens order was incorrect and Rosin was able to return and get the correct brand of contact lenses after a few days.

Nice office. Short wait. Good appointment. Lots of options for glasses but a little pricey. I will be back.

High prices, doctor was very cold and impersonal, they dilated my eyes then said pick glasses..Then when I didnt like them the rep tells me there is no return policy. I had to talk to a manager to get an exchange.Nice girls working there and doc was ok, but just kinda cold, and their process seems backwards.

As indicated the glasses technicians are awesome & extremely efficient & helpful !!!! alissa at the front desk did Seem to want to hear about my sons glasses being broke & needing a new pair - she kept telling me to come in & then said she would call me back but didnt. I called back & asked for a glasses tech & he ordered me new glasses immediately & put a rush on them !!!!! Wonderful to deal with all of the techs at this location!

Wonderful organization. Friendly and knowledgeable. Assisted me in selecting the perfect pair of glasses. Will do business again.

Great professional Service. Love my new glasses

I went to Rosin for my cataract surgery due to the overwhelming positive reviews.My first cataract surgery in March 2019 went well. I was a little turned off by all the conversations going on with the nurses and the surgeon Dr Vandenbrook during my actual surgery but the doctor did say she had been doing cataract surgery for over 20 years. I did not have the lasik surgery. The second eye was done the next week and again I felt there was too much talking about the nurse having to get new car tires and overall chit chatting while the doctor was operating on my. eye. Shouldnt her attention have been on me, the patient??From the start I knew this eye felt different. On my day one post-op appointment I told the surgeon my eye felt scratchy but was told this was normal. I had my week follow up and I told the optometrist that my eye was bothering me and she looked at it at just said my eye was dry. My eye continued to bother me for an entire month. At my month follow up a different doctor looked in my eye and noticed I had a suture sticking out of my eye. The other doctors did not find this the other 2 times I was examined.The following week I called the office because I was still having issues with the eye after the stitch was pulled out. I was offered an appointment with the doctor but it was during my work hours and I had already missed work due to both eyes having surgery. They offered to leave eye drops for me at the office. I picked up the drops and was quite frustrated to find that it was a sample and I had maybe a drop and a half in the bottle.I honestly dont feel like the surgeon cares for her patients. I am a nurse and I have worked with many doctors and I felt the aftercare was non-existent. Especially due to the problems I had, not one person reached to me.I would not recommend this clinic due to the lack of care for the patients after the surgery.

After coming here for 11 years I will be taking our family’s business elsewhere. Daniella is a horrible representative. I have never felt so demeaned and discarded by a doctors office before. Not only would she not replace my lost boxes, but she laughed and started dancing in her chair as if she was happy to make her customers lives harder. Mind you, I just had an appointment in March. Do yourself a favor and avoid the trouble of coming here. There’s a reason this place has two stars on Yelp...

Smashed my glasses; in one day I have new glasses on order. In between appointments, staff took the initiative to find my insurance and have the paperwork ready. Excellent, caring staff. Wide selection of frames.

Always a good experience when I visit this location. The employees are quick to provide service, so nice to my children, and overall just personable and friendly!

My last visit was because I had a busted blood vessel in my right eye, this has never happen to me before it was a little scary. I called the office and my doctor was not in however I was seen right away. I received a good eye exam and wad told it would be fine. it looked a lot worse then it was. the doctor said it would be gone in about a week, and would be as good as new. He was right on the money! one week later it was cleared up. Thank you!!!

They are very nice not much wait time

The people here are great. I’ve been going to this location for a few years now. I haven’t had a bad experience yet.

Great staff.... First doc to find formula in multi focal contacts where I can actually see up close, a computer s teen & far away in 4 years!!!

Great service and products. I would recommend Rosin to anyone looking for high quality eye care.

Great staff. Excellent service. Been a customer for years and never had an issue.

Courteous and professional staff, comfortable atmosphere, large selection of frames. Ive visited this location for years, and they are always friendly and helpful.

Very knowledgeable, love my new glasses

Service was fast friendly and curtious.

I have been coming to this Rosin Eyecare location for 5 years now and have received excellent care. Both Dr. Glenn Afryl, the optometrist, and Dr. Amy VanDenBrook, the ophthalmologist, are thorough, professional and trustworthy.

Dr. Torson from Glen Ellyn - Rosin noticed my brother Steve had cataracts forming on both of his eyes with the Right eye being worse. So he recommended he go see Dr. VanDenBrook - Rosin Downers Grove Office. Dr. VanDenBrook specializes in Comprehensive OphthalmologyCataract Surgery. After Steves exam and getting all of the details of the procedure Dr. Amy made my brother feel very comfortable with the surgery, The Rosin team again took very good care of scheduling all of the pre-tests and measurements and then the Dr. double checked everything. The surgery went very well my brother even said he was talking to the doctor during it and before you know it was done and his follow ups have gone awesome. We already think Rosin Eyecare is one of the best in the area if not in our opinion the best. Thanks to everyone, Steve is actually looking forward to the left eye getting done at the Hinsdale Surgery Center which is tops with us as well .

The staff was very helpful and was able to get me an appointment on the same day.

Doctors and staff are knowledgeable and courteous, and they are respectful of your time.

I’ve been going to rosin downers grove for over twenty years. It seems over the last few years there have been increased fees for exams and of the cost of contacts and glasses compared to their competitors. Very pricy and Quality has been disappointing.

Mary and Connor are very helpful!

I come back every year because of Dr. Afryl. I also appreciated the help of Lisa (?) who assisted me in making choices of glasses and replacement lenses.

Very competent, highly recommend

It was a horrible experience because the doctor didnt even know what she was doing. It was just a waste of time to me.

They were prompt very polite friendly

Expensive..but customer care was there....I had two customer reps....an they were equal to it....I hope for acontinued relationship....

The entire staff is friendly, attentive, and knowledgeable.

I was very pleased with service and pricing.

Very friendly the entire time I was there and answered any questions I had honestly. Overall good experience!

Great, very helpful!

Got me in last minute. Professional, well-oiled machine.

I have been going to this location for 30 plus years! I highly recommend, Excellent!