I have always gone here since I have first started driving and they have been reliable to me.... a buddy of mine was on the phone with them they said hold on and we held on.... like really long wait calls... when I mean really long I mean long...lol but other than that situation when I have drove up its been good.

Customer service on this store is outstanding... they make everything run smooth, ladies in special. Big thanks to the staff for a superb work ethic. This place is well stocked also easy to park and leave, I have been visiting and getting my stuff here since I moved around 3 months ago so Im happy for it.

The associated Yolanda, went over and beyond for me. Showed me the best customer service I ever had. And she was physically limited and still showed willingness to help me . She deserve a raise!!! Yolanda was with another customer and was still willing to help me. I really appreciate her for that!!!

Left on hold for over 15minutes.... Stayed on hold while going to the store, completed transaction... They did NOT have the item I was on hold about ... Glad I didnt waste my time... NOT

Always so polite and willing to help. Good customer service

Nathan is my hero. Not only did he diagnose my #5 Injection Coil as being BAD - 3rd time on my 2001 Chrysler LHS. But at NO charge he replaced it under warranty. Engine light now is OFF & car runs 🏃‍♂️ smoother.

The best autozone in town like hands down get what you need, very knowledgeable.

Had a issue with a purchase. But problem was solved and they were nice about it. Get 2 stars because I had to sit b in the car for 30 min or longer with 2 irritated toddlers until it could get resolved.

Called to inquire about windshield wipers. Spoke with Pillar, who was helpful on the phone. Walked in to store, saw 3 employees and not one greeted me, went to get wiper that seemed to fit my vehicle. As I waited to check out, Pillar checked to see if I had the correct item. So, seems like she was the only employee working there today. Hope she is well appreciated by her employer. As for the other people working there, they really should learn how to greet customers as they walk in.

I just wanted to say Patrick was amazing. He helped me the best way he could. Thank you Patrick

I always get great service at this Auto Zone. The staff is excellent.

The staff at this location on that day were amazing and interactive. I bought a steering wheel cover and it didnt fit. I was able to get a refund with no problem. Thank you ladies

They are always very helpful. I needed my battery changes but there was so much corrosion on it they couldnt take it out. There was a valiant effort though. There were at least four different agents trying to take it out! They had brushes and sprays are gloves and everything lol (I am sorry my car was being difficult 😅.) Even though they couldnt fix it, they gave the location of a shop that did and even offered to pick up the old battery so I didnt have to carry it back. Thank you guys! (Especially to Angela!! 🙏🏾🙏🏾)

Very clean and the staff are friendly and knowledgeable. .

Always helpful...they will guide you to the right product

Was able to easily charge my car battery here

They almost have everything I need for my auto needs when I call or walk in, and its a plus to see the cashiers at my store very beautiful ladies, sorry guys I avoid you when the ladies are there they look and smell better, 👍👍😉😉 everyone have a great day and I get my👍 to auto zone

I wish I can give them 0 stars for their customer service

Nice people, very helpful. Especially Josh

It has a very helpful customer service

Great aptitude of personal. Very. Happy

Friendly service from older guy working there today. He was working that line honey!! 😁😁

The employees should smile and greet customers as they enter. All of them should be happy and blessed to have a job.

The store had good customer service, but items need to be restocked.

Allowed to borrow tools for minor repairs onsite... seen several representatives assist customers with their vehicles

Is a very helpful environment. The employees there are very helpful, and answers the questions that you have.

Very Unprofessional, leave you on hold for over 30min and answer other people’s phone calls. They ask what you need and you let them know and automatically say they don’t have it without even asking you about the model.If you don’t like your job QUIT.This is why we will always stick with o’reillys down the street.

Poor service, with nobody in line, 3 employees ignored me for 10 minutes. Walked out.

They have everything I need wouldnt go anywhere else

Associates are not very helpful here, always seems like they dont want to be bothered.

They pretty decent. Been here bout eight times. Only problem I had was selection. Selection kind of erratic and a bit of stocking problems. Other than that, pretty good Zone.

Cashier ignored us as he talked to other personnel and known customer.

They were so helpful.. I was trying to put in my headlights and they came out and took care of it.

Customer service was exceptional. The gentleman helped me find starter fluid and out like a flash. No waiting

Super rude woman answered the phone and doesn’t even let you finish your sentence before cutting you off. Much rather come to the oriellys down the street at least they actually try and help you. save yourself the time.

Hello I went into the store with the hopes that someone could help me with my car battery. Prestson B was there to save the day!! He was very professional with great customer service. His smart thinking, and problem solving got me back on the road driving safely! Thank you Prestson B!!

Manager Scott Manners extremely rude. You can’t even ask a simple question without him getting mad or answering with an attitude. Naver going back to autozone. Specially the Duncanville tx store.

Great people working there.

Wonderful selection of everything you need for you car or motorcycle or truck in stock or available by specialty order...

Great customer service

My head light had to be replace and Jace took great care of my services. Awesome customer service.

I had the pleasure of meeting Scott, the Store Manager on yesterday. I went to Auto Zone needing for them to check my battery and to purchase windshield wipers for my vehicle. He was very polite and courteous to assist me with all of my needs. He even took it a step further than I or my friends were expecting. He stated that he would put my wipers on as well as installing the battery. I thought to myself WOW we wanted to tip him, but stated he wasnt able to accept. So, I would highly recommend visiting the Auto Zone in Duncanville, Texas. Thank you Scott for your OUTSTANDING Customer service!!!

They lazy and sorry especially black lady with long braids

They have my oil filter, oil is letter to high.

One of the best service at autozone I’ve every had .. James was very good at his job and was very helpful would recommend to anyone needing help

Available parts and friendly service.

My favorite parts store! Also love they take your old oil for free!

I visited the store recently where I was given above and beyond amazing costumer service from Scott Horner. He exhausted every resource he had to assist me with my issue. I highly recommend this store, and specifically him!

They were not helpful. Showed little knowledge to cars. Will be going to cedar hill next time.

I wanted to thank Preston, who went above and beyond to help me with my windshield wiper blades. He was very patient and did not mind giving his assistance. (I hope I remember his name right, bad with names) :) Thank you for your assistance!!

In and out all the time.. Always been giving the correct product..

My experience here in regards to customer service here has always been phenomenal. I normally go to the location near Camp Wisdom Road and Polk Street. But when push comes to shove I have to travel to the location off Wheatland Road in Duncanville,Texas. The sales associate by the name of Chris is very professional and courteous to the customers needs. Never have I ever encountered an associate with a positive attitude towards providing the most greatest customer service one can give. I can only wish I can speak the same for other locations.

Preston was very helpful and kind. AMAZING SERVICE!

Computer results were spot on. Clerks were knowledgeable and friendly

Good people,well stocked srore

Had all my parts

Great staff, very helpful. Got me the parts i needed.

Great customer service by Randy! In triple digit temp and still offered and changed my battery. I couldve done it myself but that he offered and did it without hesitation was impressive. Great job young man!

Great customer service

Great help on auto questions and parts

Service was good. Glad I bought the lifetime part, first didnt work, second was worse than the first. Old sensor still giving fits, but less than the new one that is in the door pocket.

Staff was helpful. Helped determine we didnt need a new battery. Gave us some possibilities of what could be wrong with the car so we could decide to go to a dealership or a regular mechanic.

Workers are not knowledgeable they choose not to ask questions before you spend a large amount of money on one part. And when you have them come take a look to make sure youre doing things correctly theyre gonna tell you that it is not their part but its something else and theres no refund. So now am stuck with a part I cant even use and down $200 dollars

Always down to help when they can

The store manager Carlos is the most un professional manager I️ have met. You can spend thousands here to be treated with utter dis respect. Everyone else at this store is extremely nice. I️ will be contacting corporate on this individual. I️ love to support local businesses, but wow I️ guess I’ll just go to amazon and save some money and maybe put him out of a job.

My experience here was amazing! My boyfriend and I came in to replace a battery on our truck. Initially, the sales rep (Grace) and manager (Rudy) were busy with customers and could not help use take the battery out. After several failed attempts to unscrew the battery, my boyfriend went back in the store to see if they could help. Grace, was very knowledgeable about batteries and was able to swap out the batteries. She also had great customer service which was awesome because customer service these days suck. lol. I would definitely go back to this store. Keep up the great work Grace!

Quick service. Got the right parts.

Great Customer Service

Great in person customer service.Fast and super friendly. However, very quick to pop you on hold if you call in. Must hang up and call back immediately as they will put you on hold forever. I learned this very quickly as they put me on hold so long, I had time to get dressed, check Oreily Auto Parts for the part and drive to their store. I was already inside by the time I got my call answered. Today I called and instead of waiting 20 minutes on hold, hung up after the hold and called back immediately. Lady took my call second time with no hold. Everyone at the store is so nice but sometimes it can be the little details that make all the difference.

I dont go there much, but the time i went through good service.

Updayed:I ordered a 2009 Hyundai driver side window regulator. A plastic Part was broken when I got it home out of the box. Had to wait for another one to be delivered to the store.They ordered another part but I had already installed since it was inside the door. I appreciate that they offered, but after starting the install, I realized several holes werent correct size for the plugs that hold electrical wiring so I had to drill those out. Also, the dust cover hole over screw holding in the window was way to small and too big to drill so I had to leave it out. I looked at the sticker on back of parts and noticed there was a different letter at the end of the part number. Just be careful to check manufactures part numbers rather than store part numbers for an exact match.

Nobody said hi, or offered help. I was the only one in the store and there were at least three employees. Hmm...

The employees are stealing from the store and offered me half off anything if I paid cash

Stopped to top off my oil and get some rain x windshield washer fluid, had a great sale at the moment, check them out!!! Thwy were a lil busy but they move you along!!

Line is always kind of stacked but they have nice prices

Preston went above and beyond to help me with my car troubles

Good service

Good service

Came in to buy car oil. Guy was very nice but when he came out to help me put it in the car, he couldnt get the top off and staff jokingly refused to help him. He recommend that I either go to Take5 next door for help, or get a refund for the oil and get an oil change.

I called to find out what I had under warranty, they usually ask what your phone number is and look it up...Today a sorry excuse of customer service work named Rudy (who said he was a manager) answered the phone and told me he could only look it up by part number! I said I just called and the other employee looked it up by my number. He had the nerve to say he doesnt work that way! This is exactly why I started going to OReillys...they have better parts and attitudes. RUDY YOU SUCK AND I HOPE YOU GET THE SAME CUSTOMER SERVICE YOU GIVE FOR THE REST OF YOUR LIFE!

Staff was super friendly and helpful! Would definitely recommend for anyone wanting real customer service

They return things the customer has already paid for so why return it Ive already paid for it.. also why tell me when its in why not tell your customer via voicemail hay your parts in if u dont pick it up we send it back oh & by the way the day & time we say it will be is just a guess we need u to call every few hrs to check if it has came in yet because we just give you a date of arrivals so you can round around wasting precious commodity called gasoline we all cant afford it so thank you autozone for being the best of what you do your service is out of this world

The store manager was very helpful. He even came outside to see why my check engine light was on and recommended some parts to replace.

Staff is always friendly and willing to help you with any questions. Never a long line. I can always go in and out.

I just love this nice lady, helping me to find what was looking for with smile and great actitud

Very nice staff. Even though they could not help me, they gave me goosebumps advice

Its good but it tends to be busy alot

Always great service. If you ask for help, they ready to go beyond a typical customer service

Its cool here, I was in and out. Cashier was helpful too. Had to make sure I bought the right part

Terrible AutoZone. I walked in and they were loudly discussing sex, one guy was even talking about his big black dick I bought a part and when I asked to borrow tools, they told me that all their tools had been stolen thanks to new hires didnt even attempt to assist me. Probably the worst experience Ive had and I go to AutoZone all the time.

Best place to get your service engine soon checked and to get Lucas cleaner for your gas tank

Customer service is different every time you go. They always have someone different working. Never keep the same employees. Rude ones dont last long..lol..But overall they are okay. You will need to ask if you need help putting something on your car because they are not going to offer.

Awesome staff. Very helpful and fast.Only bad point was the commercial mgr being rude to the young ladie that was helping me.

Great customer service!

They are so ....

Bad customer service, slow to respond, all employees I interacted with were being unprofessional, and none of them seemed to really know anything about car parts.They even stopped halfway through ringing up my products to have a side conversation that had nothing to do with the order.On top of it all, they wouldnt give me a mower spark plug unless I brought in the old plug even though I had pictures and the correct part number. (Ended up ordering it online and it fit perfectly).Not all AutoZone stores are bad, but I would steering clear of this one.

Found what i was looking for, nice service.

Great place to get parts from. Always have fun with the staff

Kind and helpful staff

Went here to get a part had 3 people working the counter but there was a line cause 2 of the people were new it was there first day and one was experianced and he was trying to train the 2 people who had no idea on how to do anything on the computers