My husband and son were looking for a doolly, in which we were told wasn’t going to happen and if it did, it would be way over priced! We went to see Ryan and he found a needle in a haystack not once but twice! Our experience there from Ryan in sales, to Anthony and Carlos in financing to the manager, Rick, was phenomenal! Fair, honest and they go the extra step to make you happy! We were in and out of there so fast as well! “My boys” got their dream trucks and I couldn’t be happier about our experience!

So happy to buy my new ram 1500 g/t right here people nice and price good

I use their quick lube for oil changes on my Ram 3500 diesel. Service reps are friendly and courteous. Oil changes are completed in a timely manner while I wait.

The service technician I had was amazing. This was my first time dealing with the dealership. I had to be without my car for about a month. Paul kept me informed about my car everyday and made sure everything got fixed and it wasn’t rushed. I’m very blessed and thankful for the experience I had. I will definitely be bring my car back.

I needed help fast and they delivered for me. From checking in to checking out, all the staff I encountered was so nice and very helpful. Julia was the first one to greet me, she said dont worry WE WILL TAKE CARE OF YOU TODAY. She talked to several others and they made it happen. Once my truck was fixed the service staff worked with me on the bill. I left very satisfied.

Im editing this after taking the truck in for a oil change close to home. BUYER BEWARE have a professional mechanic check out a vehicle before you purchase. My husband was sold a truck that has a what we thought was a hemi tick. We are now having to spend thousands of dollars on a new engine. One of the lifter rods is stuck and metal shaving are going in the bottom of the motor. THEY HAD TO OF KNOWNMy husband found a truck online he wanted to look at. We went to the used vehicle lot, the salesman Ryan came out and greeted us. Right away he went and found the truck. Sent us out on a test drive. My husband liked the dodge ram so we purchased it that day. Ryan was polite, professional, and a great guy to work with. Thank you for being a great dealership to work with!

They took care of me with a step by step process. They kept me informed and did nothing without informing me first. The told me what I needed and gave me options. The attendants were nice and friendly and showed concern about me & my car. Thanks for excellent customer service!!

Nothing bad to say about the sales department or any other area but the express lane service, ABSOLUTELY sucks!! If you need anything related to this department; you should definitely go elsewhere!!

Yes.....ROCKY ROCKY ROCKY ♥ Rockell is the best in service ESPECIALLY for WOMEN...after I left to go else where with failed results, shes the reason I brought my car back to freedom it was her realism, she does her homework, makes calls, tell you whats best for you as a customer to get you RESULTS...always kept me in the loop on whats going on!! Shes a KEEPER!!!I TRUST HER JUDGMENT!!!if she leaves i may leave too ..😆Oh yes shout out to the mechanic Goose who took the time out to explain what the best steps to... take are...I never take the time to write reviews but this was worth it after going on circles FREEDOM FIXED MY CAR !!!!😇

Best dealership experience Ive had! Great price on a lift and installation. Quality work and waited much less time than expected. Great working with Brian.

I dont leave a lot of reviews, so this says something. This place is legit. I needed to buy trucks for work and got the run around at another dealer. I brought the quote here, they beat it and have been awesome to deal with! No pushy upsell after the fact, no hassles...they have delivered on everything they promised and then some.

My first experience at this dealership will definitely bring me back. This is a family owned business… when I say family owned it’s because the treat you like you are family. We dealt with so many different people..Here are a few that stood out… the receptionist, Redgy - service Team A+++, Julian - Sales A++, George- Finance A- (my wife signed as #1 on paperwork- Sorry George…lol) They have a reputation for honesty, reliability, and good clean cars at a fair market price. Again. we had a great experience at Freedom! I highly recommend this dealership.

Had my low pressure tire sensor checked. It was just low air pressure and they fixed my problem. Great service

Do not let these people work on your car. Unless you want to mess something up. Took my car here and did thousands of dollars worth repairs, including my fuel pump. They did not secure my fuel pump properly so my car was leaking gas from the inside and out. Then tried to tell me it would be a couple days to have it looked at. After their the ones who caused the problem.

I needed my Dodge Journey serviced and tried Freedom Dodge for the first time and was helped by Racquel (Rocky) who was fantastic. Despite a heavy customer influx when I came in she took care of me and the others extremely well. I felt I had very personal service with someone who understood my needs and was in and out quickly. She followed up with me at every step and never gave me a moments doubt my car was not in great hands. She truly epitomizes customer service.

I had a check engine light and recall that needed service.I didnt need an appointment like most other shops and I was able to get my truck back better than I left it Great service

Very professional, Friendly and Prompt. Scheduled an appointment for a oil change. Was in and out with an hour! Thomas and the service department were Great! Thanks guys!

Sever was faster than i thought in and out changed my air bag from a recall had no one to pick me up so i had to wait but not long great job guys had a waiting with a big tv coffee water it was nice

RUN as far as you can from this place! Unprofessional, UNRELIABLE, a complete joke thus far! Our Ram 1500 has been at the service department for 3 weeks now. Still, no one knows what the issue is. We drove it in for a check engine light they said bad injectors or coils and 2 weeks later now they don’t know the issue they need to take apart the motor? Tim has been giving us the run around since day 1, we’ve been getting lied to every other day about the “potential” problems. Even after approving to break down the motor that took 4 days even though we were told everyday it was getting done. We had to pop up on them to find out our truck hadn’t been touched! These people are not honest. Biggest mistake we made was bringing it here.

I Would like to compliment Rockelle on her Awesomeness!! She immediately greeted me, and Im assuming thats because she is so Awesome she reviewed my file before I got there! From start to finished she informed me and educated me in detail in regards to my recall and my car! Superb customer service and knowledge in her role and position. Thank you for employing such an Awesome Employee

Excellent service from the service department to the courtesy driver everything was immaculate everyone was super helpful

Rockelle was very friendly and courteous. She kept me informed throughout the time of my repairs which helped me have a better understanding of what was going on. She was excellent! Thank you so much. I really appreciate you all!!

I love my car. Fast and easy process 😉

Great experience! I spoke with Rockelle aka Rocky on the phone and met her in person. She is awesome! She assured me quick service on a recall and thats what I got. She also resolved other issues that arose. I appreciate good customer service! Thank you

Garrett Garcia in the quick lube has great customer service. Always kept me informed on the unexpected prices Id be paying beforehand. Also he had a great attitude. Missing only one star because the service took 3 hours. That wasnt his fault, it looked lie the techs had a busy morning.

Visit the service department to have my interiors light check to see why the light would not turn off.I waited in line for 30 minute for service no one came out to help.I finely got out and went inside for services.Services guy meet me at the door as was i inThe car behind the van.Service tech mention. They was booked up i had to leave my car just to check my interiors light and pay a $150.00 upfront to check my lights.That was very rue .Why pay before service?

Their quick lube service department is a joke. Booked an appointment for 2.30pm Today made appointment a week ago. When I arrived for the service, was told it would be a 1 1/2 hour wait before they could get me in. Asked the quick lube manager why it was so long when I had a 2.30 appt. he told me that that is just an appt to see the service advisor. I just needed an oil change under a service contract. Why have appointments if they mean nothing. Why have service contracts that cannot be fulfilled unless you have a full day to waste. I’m done with this dealer, both for service and my next truck purchase. I will find someone that values customers.

Ronnie Grace is the best salesman ever... The whole staff are great people

DO NOT BUY FROM THEM! I bought a brand new Durango from them. Not even a year later I call to find out if my tires are under warranty. And to schedule for a recall that I received a post card about. Well they refused to tell me if the tires are covered. They said i need to schedule an appointment and come in!!! They would not help me over the phone. I live 2 hours away. I would rather not drive 4 hours on a donut, if it is not needed. I spoke with 3 people. All want me to come in just to talk about if the tire is under warranty. I would much rather get my tire fixed local, then go in for the recall.Top it off, all 3 of them told me I did not have a recall. Why did I get a post card saying it is recalled? A simple Google search also shows it was recalled.When you spend so much money on a vehicle, you want to take care of it. Do yourself a huge favor, go somewhere else! They are not able to help you long term. Just the day if the sale.Dont walk. Run!

Went to ask about DEF Limp Mode. 7/19/2021 The Service Rep said it was not under warranty. It is. I have Documentation that it is. Said it would be over $1500. to fix. To do delete it (illegal) would be over $4000 to remove and put a cap on emissions equipment. I came home and found the documentation. I am looking to buy another truck not Diesel since I have this problem, but not at this Dealership. I not only feel like I have been lied to, but the Service Rep was just having fun fn with me. Thats ok, Ill take my $60.000 that I will buy another truck with someplace else that will have customer service skills and treat someone that is worried about spending there hard earned paycheck with an honest businessman.

I took my car in for a water pump Tim was very informative. My car was ready a few days ahead of schedule. They are busy usually.

Rochelle is the best! Although she’s the inky female there she knew her stuff. She made me feel comfortable and eased my worries. I will be back. Excellent customer service!

👍💯 all good when I need partsAngel The Man all ways a good experienceTim Brooks in ServiceTHANKS

3 and half hours for an oil change that we had set an appointment for 3 days in advance? You can do better than that.

I called over a week ago and made a service appointment to get a new key fob programmed for my Dodge Caravan. They scheduled me for over a week away. I asked the scheduler how much the service would cost. He said he would have the service advisor call. Since then, I have called the service advisor three times and emailed him once. He has not responded. I have received several auto-generated emails and texts confirming my appointment but I’m not going to this appointment. I don’t do business with a place that won’t call me.

When it comes to customer service, Rockelle is the very best, satisfaction, guaranteed!! Everything was done in a timely manner. Rockelle goes the extra mile. Great experience today!!! Rockelle deserve 5 stars and then some !!

A no hassle experience. Inventory on lots are low. Unethical practices if needed.

This is the second car Ive bought from here. Julian helped out on both buys. This is what a car seller needs to strive to be. Respectful, never pushy, and looks for the better interests of the buyer. Highly recommend him and the dealership. Thank you Julian for making my car buying experience smooth and easy!

Horrible, Horrible, Horrible!! I will NEVER bring my car here and I don’t recommend anyone else to either for service!! How are you a Jeep dealership that doesn’t know how to fix a Jeep! Ridiculous! My husband and I came here to have our car fixed as the front of my car would not rise, literally after about 2 1/2 weeks there the problem was still not fixed. They originally said that the part they ordered would fix it, but guess what it didn’t then they say it’s now the air bags it literally went from one guess to the next! I DO NOT RECOMMEND!!!!

Marlene was great. She explained everything very well.The service tech did a great job. I always get nervous when someone else works on my truck due to past bad experiences, but I needed a quick oil change today. I was watching the service tech working on my truck and when I saw the way he was taking care of my truck I felt better and was happy I took my truck to Freedom.Great Job!

WORST DEALERSHIP EVER!!! do not go here all they want is to take your money! after i got my jeep it was raining that day so usually when you get a new car they wash it up for you inside and out, its been 2.5 years and i still havent received my wash! Ive tried to call them multiple times to make an appointment with services to get my recalls fixed and get a pop up light fixed too and they said they were backed up. So what was the point of making an appointment and me wasting my time when i live 30-40 mins away from the dealership!! I tried to call to speak to the manager and they took my number and said they would call me that same day, its been 1 month and they still havent called me, i called again asking to speak to the manager and STILL no call!!! Its been a month since then. Please do not go to this dealership, worst decision of my life.

First let me say, my experience while at Freedom CDJR was great. Better than any of the other 3 Jeep service departments Ive been to. BUT my experience after, honestly, has sealed my decision to never purchase a Jeep again. The Jeep Grand Cherokee, the automobile, is great. It has NEVER given me a problem. AND THANK YOU SWEET JESUS, because if I actually had problems and had to deal with the Service Departments often, Im sure i would have pulled every hair of my eyebrows out. In May, I had just driven in from Louisiana and came in for an oil change. The technician recommended 2 additional services. I went with one but didnt do the other because he estimated it would take 2 to 3 hours. I just didnt have the time. A week goes by, I dont remember what exactly the technician recommended, so I called the service department. No answer. I call again later, no answer. I honestly believe Ive called at least 2 days each week with no answer. Actually, let me be specific. I call, it automatically picks up and goes through the please press one for... I know Ive pressed that 1 and 0 like 10 times. Never transfers the call. So I do a search online and find an alternate number. YES! I call and actually get a live person, who connects me to the service dept, it rings a long time, only to pick up and I hear that the extension for which Im calling cannot accept any more messages. Dangit! I call right back, no answer at all. I wait about 2 hours and the same cycle... live person, transfer to Service, long ring, message but unable to leave a message. Im done for the day. But I will try again next week. Heyelll no Im not. Im done.

Dont come here!!! A complete joke of a service department. Your appointments mean nothing! I made an appointment 3 weeks ago and was told they wouldnt be able to get to for another 2 weeks! Spoke with the manager and he is the most unprofessional manager Ive seen. Do yourself a favor and go somewhere else!

The dealership is very friendly and dedicated. They stay late too to sell you what you want and will be happy with. From the greater, to salesperson, to managers and finance, they all work together as a team to serve the customer. Thanks again! Tanner, Anthony, Chris, the Managers and all the rest of the teams we enjoyed meeting you and are so happy with our new pacifica hybrid!

Very nice employees let me know what they needed to do.

Not much to say as in it was amazing very nice people, knowing what they doing and helped me with all my problems, highly recommended

Hello everybody I wanted to share with you all my bad experience at this location. As I pulled in the service line to wait for an employee to take my vehicle In. I will skip by a vehicle behind me. As another employee came out she yelled to the other employee “ hey you skipping this vehicle.” I thought to myself I’m not going to be scared. As I waited in the lobby I seen the vehicle that was behind me getting service first. At this point I was like dang I made an appointment for nothing. In conclusion I was in the lobby for an extra 35 minutes. Made complain but manager seem to not care . He said on my next visit I will have a discount. Buy to be rude I don’t care what anybody say la verbally, I rather see it in paper. I wouldn’t trust this place to take my vehicle back in for service.

Great experience. They took care of us quickly

Had a great experience yesterday with the entire staff. My sales guy Robert Regal was awesome and Jeffrey in finance really hooked us up. Thanks guys for getting me into my first ever new truck!!

Order the part picking it up tomorrow. First time going there but was satisfied.

Freedom Dodge is A ok with me...you guys rock

If you need any services make sure to ask for Robert he will most def take care of you. He was the only serviceman that actually called me weekly to keep me posted as to my recall.. thank you again Robert..

Had appointment for 7am for airbag replacementOn my Dodge RamVery courteous people who took the vehicle back for repairThey were knowledgeable and professional, They knew enough and cared enough to make me a customer who won’t forget

Took my Jeep in for its first service since buying it. I LOVE my Jeep Gladiator but honestly the place I bought it from was at the best a 5. But from the minute I called to get my appointment to the time I picked it up I will go no other place and my next car Freedom will be my first place to look. Thanks for starting a Saturday on a good note. Marleen in the express service department is a 10 star worker in my mind

My wife and I came here because we went to an auto shop and they told us our lower control arm was out not knowing if I’m being up sold or if it’s real we came here because our vehicle is still under warranty and I thought they would have our back and check it for us and I’m being told if they check it and it turns out there is nothing wrong that we still had $140 fee just because it was reviewed and nothing was wrong with it defeats the entire purpose of me getting it checked . Definitely makes me rethink my purchase through them, so consider yours very carefully

I had a great experience buying my new truck here. Thank you.

Thomas was my Service Advisor, he gave me exceptional customer service. Made sure I was taken care of when I came to pick up my car. It was raining and the customer service lanes were blocked with other cars, he drove around the building and back my car up to me so I didn’t have to get out in the rain to get into my car.

I called the parts department Friday, and ordered a part. Sent an email with all needed info for shipping and payment, with a request to hear back with order confirmation and tracking info. Called back today (tuesday) as I hadn’t heard from him. He told me he completely missed the email, and that the part that I had wanted (very hard to find) was sold Monday (yesterday) online on eBay. Very frustrating experience to say the least.

Manager on duty in service was awesome. He took care of me n my car.

Worst experience ever! Tim is very very very rude. It took my mother to call him for me to even get an update on my car. I paid 1,800 $ for my car right now to be sitting on the side of the road.

Terrible. Wish I could give no stars. Just paying off a loan I took out 2 yrs ago for repairs that were not done right. The mechanics put a part on backyards and it came loose on the freeway while my daughter was driving. Took it back and they put it on wrong again. Spoke to the service manager and he accused me of threatening him because I was telling him the truth. He said he would get back with me, but never did and his voice mail was always full. I prayed about it and left it in God’s hands. Now I will drive all the way to the dealership on mockingbird to get treated right. I will even drive to the one in Denton, anywhere but here. They don’t deserve my business or any hardworking person that wants their vehicle fixed right. Others may have had a good experience here, but they don’t ever have to worry about me. Thanks for reading and consider yourself warned.

Please help me contact corporate. I went I for an oil change and their recommendations turned out to be $2000.00 UNEXPECTED and my truck runs WORST...they keep avoiding fixing. HELP PLEASE.this is the 4th week of no answers. The paperwork they gave me is saying I ASKED THEM TO REPLACE TRUCK PARTS...this is absolutely not true. I went in for an oil change.

Service department was great. However have only had used vehicle for 2 months and have received suggested repairs for tune-up, injector flush, and contaminated brake fluid. Should have been completed before sale of vehicle is my question.1052.39 for the repairs. Not so happy with the diagnosis which were known before the sale. Are they passing the buck???

Yes my service today was very good and satisfied. Mrs. Rockelle took very seriously care of me like a servicewomen should take care of her customers. Thank you very much appreciate the dedication work you had done to my truck

My Husband and I purchased Our Vehicles from them before ( Hasnt always been a pleasant experience)..So, I decided to give Freedom another chance. I spoke with Julian, explained that I was interested in buying another car. He texted the application, I sent pictures of my car, VIN number and Odometer. He never reached out to me. I texted and asked was everything ok. He told me he was working on it! The Next day I reached out to him around 11am. He said it was a crazy morning, let him check! I never heard back from him!! But he has all my personal information!! Not very good Customer Service. If u cant do something, just say so!!

My experience was great looking forward to doing more business with you guys...

Worst customer response and I have a commercial acct still cant get a call back. For parts I already had a qoute on..

I love you guys, service is always top notch. The only thing I would complain about is the complimentary car wash service it was such a nice perk I really hope you guys bring it back soon. Thanks for being awsome!Thank you all,Elsie Hill

The key to a successful business is the person that answers the phone. In this case the young lady that answers for this dealership was rude. Less said... I took my business to the Dodge Jeep and Ram dealership in Waxahachie, they were willing to help me with servicing my vehicle.

I received a recall notice, so I go to the dealership service department, didnt have the part. Okay put on list for the next available parts, 2 months later I get a call to come after work, and I ask about the part. I get there and waited 30 minutes to get told they dont have the part and its first come no appointment. So why text me if you dont have the part, a waste of time..

Freedom not only helped me get my car but they also helped my Fiance get a vehicle as well. Thank you Vince, Cesar, and Carlos for everything! If you are on the market for a new car visit Freedom they get the job done and its a quick process. ❤

This was my first time coming and the service was great and I wasn’t there long

I have always had a great experience with Raquel in the service department. She is always helpful, courteous and always on top of her job. On a previous visit, a service rep assisted me and stated parts would be in on my car but was never followed up on. Raquel was able to make things work out. The only complaint I have is that it is very hard to reach anyone on the phone and get calls returned.

Clean waiting room with TV and comfortable chairs. Strong WiFi to be able to work. Estimated to have me in and out in an hour and held to their promise. No complaints!

Great service and nice staff. 10/10

Took my dads farm truck in for repairs. It was up and running great within a week. I am so happy with the results.

I live close to another Jeep location but I bring my vehicle here because of the great service. Very nice people in the Service Department.

My service rep was amazing. It was cold and she did not rush me and she listened to all my concerns. She kept me informed of the progress and gave a time frame when my car would be finished. Excellent service.

Dont buy a car from here!!! Bad customer service and they are not professional at all. I would give this a zero stars but obviously I cannot. The experience here was terrible!! I would never recommend someone to buy a car here. Ever.

I had my oil changed here and it was a very easy process. They were busy but my car was ready in no time. I will definitely be back.

After telling the salesman (Nick)I wanted to wait a few months before applying, he goes to get another salesman rep(Rico) to come over to ensure us that he can get us approved with our current situation. I explained I’m in no rush and I can wait to be sure I’m approved and have a good rate and Rico said again he can get us approved now with the numbers we discussed. So after sitting there for 5 plus hours and they just kept running my credit. I finally say what’s the numbers and they come back saying I must have 8k down for it to be approved!!!! After running my credit 5 hours earlier and keep ensuring they are finishing the deal then come back with this!!! Just unprofessional and selling dreams and commitments they can not keep. Do not recommend going here!!!

In and out I’m three hours. Very friendly and helpful employees. Satisfied with my service and vehicle.7/17 Went for my first oil change today on my new to me keep. Very knowledgeable employees. Space to wait in is spaced out.

I love coming here for Great Jeep & Customer Service. When I called the other locations for basic assistance, they gave me the runaround and left me on hold. I called this location and was seen right away, told me what the problem was and got my car fixed in a timely matter.Thank You Jo and Service team for showing true customer care courtesy. It makes me feel good to know I’m in good hands!

Tim Brooks in the Service Department is a wonderful human. He went above and beyond to help me. He and Rocky Freeman have together earned a customer for life!

Just would like to thank the couple of Staff members I came in contact with, they were very pleasant, helpful, informative and nevertheless most Professional. Especially giving 2 👍s up to Ms. Marlene Staff Advisor at the Service desk.

I would like to give a big THANK YOU to Tim Brooks in the service department. He was very helpful, knowledgeable, and courteous. He walked me through step by step to make sure I understood what was going on with my vehicle. I appreciate the efficient and friendly service that was provided.

Had a great experience at this place. Very caring people here, try their best to get you the car you want. Paul Chappel, is the guy to see.

Our sales rep were so nice professional and nice. They all worked with us and I was in and out quickly with a nice vehicle. Definitely will be back

Travis was very helpful and friendly. I did appreciate him letting me know how long the service would take. Very satisfied with the overall service.

Great job. Bought my car there an always take it back for any service my car needs. Great place very friendly an will continue to be a customer ♥️

Was a perfect experience from start to finish. Thomas took great care of us and got us back on the road quickly!

Great service from the start to finish. I would recommend this place to anyone

The service department was first class. They were informative, courteous, and were eager to answer any and all questions. I was very impressed.MP

My overall experience was great. Just didnt like getting squeeze for more money. Just wish they would of sold it at the price they advertised.

The whole team at Freedom Dodge Duncanville are as professional as they come. Lifetime customer for sure!

Didnt even try to get my daughter a car. We asked to start paperwork ahead of time so that wed know exactly what to bring. Pedro didnt try! We went to another dealership and she drove off in a fully loaded brand new car

Wow! Can’t believe I actually gave this place five stars. I get regular oil changes etc at this place and they always take forever but I endured it because the quality and customer service was good...but I’ve had enough. I was at the dealership at 9:15 AM and they started around 9:30 for oil change, tire rotation, alignment, and air filter change. It’s now 12 PM and they are still working on my vehicle (except for when the techs took a lunch break)...who knows, maybe I’ll get outta here by the time they close?!?!?Nice people but quick lube is NOT quick

Loved my experience at Freedom, They put me in my New Ram 1500 for a great price. The staff was Awsome and will definitely put them out there for people looking for a New Vehicle. Thank you Julian for your professionalism 😎

They have EXCELLENT customer service and they were so quick! It was easy to get an appointment and set it up over the phone. I really thank them for servicing my car so quickly.

Very good customer service very knowledgeable associate anything she didnt have the answer to she took the time to find the answer