I had Lynn as my customer service rep and she was the best. When going there i only want to deal with her. She anticipated my needs and even helped me protect my devices at an affordable price. I went in the store not happy but knowing i had to buy protection Lynn guided me carefully and even helped me get a payment plan on 2 phones protection boxes and screens for just 12.00 in store and i pay the rest on my bill. That was 120 dollars i was able to save at the moment and with a newborn i need all that!! Can you say future manager/soon to be General Manager!

The team at the ROXBORO store was so helpful and knowledgeable! We were exploring switching providers (from sprint, legacy customers), and checked out all the major carriers (at&t, Verizon, T-Mobile). The guys at AT&T on roxboro and their amazing customer service were the reason we ultimately chose AT&T. Customer service does make the difference! Especially Kinz. This guy was so helpful!!

Only 1 Associate working with 8 people in line. Waited 45 min & there were 6 people still waiting for help. They NEED to DO BETTER... ITS RIDICULOUS !!

Backstory I purchased a new device back in September yes 2020 and traded in my old device to this store for the $1000 off the new device promotion. The store never turned in my old device.For months now Ive been going back and forth between att customer service and this store to get my device turned in and the promotion applied to my account. Att had opened cases in their loyalty department but closed them without giving me any heads up only to have me go through the process all over again. Im so over this situation and would like someone to take their job seriously at some point.

Not getting credit for my trade in because it’s missing after I gave it to ATT

This store is great. The Jessica helped me out, she answered all of my questions. This was my second time in this store. If it wasnt for her I may have give a one star review because I was given wrong information by another associate last week. I also felt like he was just trying to get a sale out of me. I dont know his name but he is new.

If I could rate 0 stars I would. My fiance and I went to this location on two separate occasions for help with our account and both times the (two different) employees gave us minimal information and basically told us to call the at&t help line. The second time they gave us a sim card that had already been assigned to an AT&T employee which we were not able to use at all and ended up having to have a new one shipped. When we call the phone line they basically told us they should have been able to be helped in store. Ive been an AT&T customer since the mid 2000s and Ive never experienced such poor customer service. We will not be returning to this location, ever.

Friendly. They go out their way and vwry understanding

They are helpful an can be dismissive

Awesome service. All our needs were taken care of. Super service. Well done!

Went in twice and both times I got the feeling the workers didnt want to actually work so they told me that it is easier to set up on the phone....maybe easier for them.

Terrible customer service. 1 employee working by himself with a bad attitude - took 3 personal calls on his phone during our interaction which ended in no resolution.

Amazing new location! Brandon was incredibly helpful and explained all my options to get a new phone. The online process was so confusing that I just came into the store to upgrade, and I am so glad that I did! I was in and out quickly, even with loading all my information into my new phone! Highly recommend!

Very friendly and was very knowledgeable about the different payment plans and phone models. Way better than trying to call the att customer service hotline.

Great service, store was clean and inviting. Had a huge issue and the store manager jessica helped my phone get fixed. She put it in the back as I went to get something to eat and when I came back in it was fixed. Thank you so much!

This is an amazing location, right next to the mall. The staff here is super friendly and always willing to help get the consumer the best deal available. If you need to get an upgrade, new service or just a cool new case this is the place to go too!

I just finished a long session buying an IPhone 8. I want to give a shout out to Twiwan Joyner, who was wonderful, knowledgeable, and patient with me. He has a delightful presence and I wish him well!Sue

Twiwan and Charles have very good and excellent customer very informative and friendly service always on time and helpful quick and fast service. Highly satisfied and I have family and friends who have service as well, thank you from good customer service

Love this new location! The staff is knowledgeable and friendly, and took care of everything I needed. I will definitely return for any other AT&T needs.

New management and new employees here to satisfy whatever service you need here at At&t. We apologize for any inconvenience or discrepancies due to any poor service ever received from the company. Changes have been made and here we are world. We are located outside of the mall and ready to help brighten up your day and give the best customer service there is to offer. Thank you ahead of time for your time. Have a wonderful day and give us a visit. Be blessed and remain blessed.

This new location is Beautiful.-and more important are the team and thier leader that run that store are so awesome and very helpful. Please go see them and give them a chance towow you !!

Don’t go to this store, especially if the short lady is working there. She is horrible!!

This location was Awesome!! i have to admit i was a bit nervous when i read the reviews but when i saw they were from years ago i said why not give them a try. and im glad i did. The staff was very friendly and very knowledgeable on products and services. i told the staff about the reviews on google they laughed and told me the location was recently sold to a new dealer a year ago. which explained a lot. i highly recommend this location....

I went to this store, and I enjoyed my experience here. The manager and employees conducted themselves in a professional manner. Id recommend this store to anyone who reads this review.

Excellent service provided by Twiwan Joyner. He was very nice and appoarchable and also helpful. I only come to work with him

The representatives here are knowledgeable and can work a wide range of phones. I came in with one phone and was walked through the process to my new and exciting Samsung Galaxy S7 Edge!1

My first visit here was great. But lately, they have changed the staff. Long waiting times, staff is not aware of most processes. I waited 1.5 hours to get a number ported from Verizon to AT&T, and still could not do it.

Great staff. Knows their stuff. Easy visit.

AT&T is an amazing company that has helped me, Good Customer Service, the new Manager he knows what his doing with the needs for the customerDont listen to these other people who are just crazy about T-Mobile, Verizon (etc). Go with a network to you can trust. AT&T Rethink Possible

Do NOT go to this store. I went in to buy a new battery for my one-year old Samsung Galaxy phone. The salesman who identified himself as the manager told me AT&T does not sell replacement batteries. He further said batteries make up a third the cost of the $600 phone. He was wrong on both counts. He then tried to sell me on a new service plan and new phone.When I later ordered a $40 battery from the national AT&T web site & phone line, the representative told me, never go to a retail store like the one on Guess Rd. because all they want to do is sell. It doesnt bother me too terribly much that the representatives want to sell products. What bothers me is that they blatantly lie to do so. Do not trust a word they say at this store.

After reading reviews of att stores in area I decided to drive a little out of the way to visit this one because of positive reviews ...they are spot on what wonderful people the costumer service is terrific helped me get the best deal and walk out with the phone I wanted...wish i could give 10 stars

I had a great experience! The staff was extremely helpful, polite and outgoing. I got everything I needed and more.

Tori, the manager was so nice..I am just visiting scholar at Duke and foreigner but she explained everything and gave me best option..Thanks!

One of the best experience I have had at any AT&T store. Keep up the good work Mohammad!

Great customer service. Really helpful for getting my new phone sorted

Mohammad is the man! Great customer service! Will def. come back for business!

Very helpful and knowledgeable staff

Went in because my phone got wet. The guy said there was nothing he could do to retrieve any of the photos. Didnt look at it or plug it in. Then I asked if I could file an insurance claim and he gave me a number to call. I said my phone is broken. And he told me I could do it online. When I asked if I could do it there he asked if I brought my laptop. I reminded him we were standing in a room full of computers. When I filed the claim it told me I was eligible for an upgrade. When I asked him about it he said I could get a new iphon for 22 dollars a month for 24 months. When I asked him how much that amounted to he said again, 22 dollars for 24 months. I asked again and got the same answer. Went over to one of the phones and used the calculator, got a value, and said so its not an upgrade its just buying a new phone and he said Exactly. Worst customer service ever.

Great customer service, Mohamad and Bryce were excellent. The store is clean, the guys took care of me.

This location is the best in Durham. And the manager Moe is Awesome!!

Mohammad is a good guy! Recommend this place to college students

DO NOT GO TO THIS AT&T RETAILER STORE! ITS A TOTAL RIP-OFF!! I went yesterday to get a prepaid phone card. The store manager told me there are activation fee and SIM card fee for additional $76. He was also helping other customers and charging them all of these miscellaneous fees. At the end he even had hard time to make up the receipt when I requested it. Later I called AT&T customer service and went to AT&T corporate store to check about this. They said they dont charge any of these fees for prepaid phone card but there is nothing they can do to regulate the AT&T retailer store. THEREFORE, DO NOT GO TO THIS STORE!!!

Great store, I will tell all my friends at Duke.

DO NOT GO TO THIS STORE. it is not an official att store it is a licensed retail. They dont know what they are doing, they messed up my plan and I had to go to an official att store for them to try to fix my account because it was a mess. Im telling you DO NOT GO THERE! they are so unprofessional and they dont care about costumer service.

This location is under new ownership and management. Awesome service!

Service is great. They help me a lot!

Very nice place. Manager is awesome!!

Moe was amazing!! I love this location

Awesome experience with Mohamad, very fast and friendly service

Very friendly staff, but I received incorrect information regarding terms and conditions for switching from Verizon. I have canceled my service with AT&T because of this store.

Fab experience at AT&T. Dont go to Verizon, they suck

Walked in to upgrade two of my lines but after walking around the store for more than 5 minutes without being greeted, I just walked out and still nothing was said.

This location is the best and Mohammad is awesome !!!

Its really good!

Very very long waiting time. Only 1 vendor serving for more than 30min client while 4 more waiting.

This location is the best by far

Great experience, I will recommend

They are very helpful people

Horrible customer service.

Amazing staff, Fast and friendly!

Great staff!!

Mohammed is cool!

Great experience !😉

This location is amazing!!

Nice team ！n

This location is awesome

Great experience, the staff is awesome

Super helpful:)

Awesome experience!

Great experience!

Good service

Great service!!

Good service

Great service

Moe is the best!!!

Great!

Excellent