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Advance Auto Parts
376 NJ-18, East Brunswick, NJ 08816, United States
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Advance Auto Parts
Comments
Al
Review №1

Two.very nice gentlemen helped me when I came to them in a very tight situation. It was really nice to finally have an experience where the employees cared about their job and not a cell phone. Thanks again and will be back!

Lu
Review №2

Here were you get good parts, CARS.

Wi
Review №3

Lots of selections. Nice and clean auto parts spot

Da
Review №4

Great service. Friendly and knowledgeable staff. Bob will go above and beyond to help you.

Li
Review №5

It was amazing. all the guys supper helpful and overall great experience

Bl
Review №6

Wonderful service from Carlos. Respectful, helpful & went above & beyond to find what I needed. Best price I could find. He even helped outside with my vehicle. This will be the only place I visit from now on.

Je
Review №7

Honestly I dont think Im going back there again. We were in search of an item and had a hard time finding it. The girl that helped us was nice but totally clueless as she had just started. The other employee gave us a hard time because the item may or may not work. I promptly asked if we could return it if it wasnt what we needed. He told us he was unsure because once its opened how will he resell it? I saw many opened packages that must have been returned on the shelves. Ive never been so rejected over something so simple.AAP needs to retrain their employees not to push away customers. Also have at least one automobile person who is knowledgeable and knows what they are doing. I am very disappointed and being this is a bizarre location I expect them not to survive much longer.

Ca
Review №8

Very friendly and helpful, told me exactly which part to get for my car, and it was a reasonable price. I appreciate that they always have a coupon in the clipper, and when I signed up for emails. And I was surprised that they didnt only have things for the car, there were so much there that I could use elsewhere. I will absolutely be back.

Al
Review №9

One if the 3 auto part stores in the immediate vicinity, but its my favorite out of the 3.

An
Review №10

Ordered a filter online for pick-up, they gave me the wrong filter duh. Went to another Advanced auto only to find out that the store I ordered from doesnt even have it in stock. So one more store to get the filter I initially ordered. So 3 stores to get my filter. Ridiculous!!

Da
Review №11

Very helpful and knowledgeable staff. They provided excellent customer service. Carlos went above and beyond to make sure I was happy with my purchase. I will be sure to return for my future car part purchases.

su
Review №12

I only go there for my auto needs. Staff is very friendly and helpful. Any time Ive had a question or needed anything they go out of their way to help me and provide the information and suggestions for what im looking for or something I may want to try along with my purchase.

Fr
Review №13

Able to find parts at competitive price

Sh
Review №14

Very pleasant. seems like a family owned business... Very helpful...

Ri
Review №15

Very rude customer service. Heavy set guy, Tony had a very bad attitude. Tony was unprofessional and not helpful at all. He purposely went to get the wrong item to sell it to me, then right before i was about to pay I caught on that the item he gave me was wrong. He then proceeded by telling me that it’s okay and the item will still work (KNOWING THAT THE ITEM WOULD NOT WORK AT ALL BECAUSE IT IS A COMPLETE DIFFERENT ITEM). He then gave me the rudest look when i told him that i wanted the correct item that i originally asked for. He said that “they don’t have it”, which led me to leave without buying anything. Ultimately, this is a loss of sale for this business location because now i’m going to go across the street on 18 to Pepboys to spend the original $120.00 i was planning on spending at Advanced Auto Parts for the item i needed.This employee needs to be checked. He needs to be re-trained and taught how to atleast keep it professional and respectful towards any customer at a retail job like this. What kind of retail customer service was that? Not great at all.

Da
Review №16

Good selection. Offered discount on an item I purchased to provide a couple dollars off, which was nice.

Ro
Review №17

Great selection of all your auto needs. Friendly staff.

Do
Review №18

Gentleman came from behind the counter and helped me find exactly what I was looking for. Thank you!

Mi
Review №19

The staff is very polite and helpful with all my car needs. The man that helps me all the time is a very professional young man that is the manger in duty for the mornings and he always goes the extra mile. I saw him once help an elder woman with an issue she was having with her vehicle. He stayed after his shift to make sure she was okay. That’s real customer service.

Ho
Review №20

Had the parts I needed which was a windshield wiper and they actually installed it and did a great job

Ch
Review №21

Deanna is the best, you can ask for the part and she will do the best to help you

An
Review №22

Its an auto parts store. They had the parts I needed and their prices are competitive. Its clean and well lit. Actually, I went to another store first (it was closer) but they didnt have what I needed.

Co
Review №23

Fast and friendly service. Recently had surgery and associate was kind enough to carry my order to the car for me.

Ma
Review №24

Great products

Su
Review №25

No social distancing with the associatesAnd no customer service

dy
Review №26

Helpful and friendly crew, good prices

Ou
Review №27

Great service... Have large inventory of parts in stock.

Da
Review №28

Great customer service. Anthony the manager was polite and extremely helpful. Highly recommended.

La
Review №29

Friendly and useful workers.

Mi
Review №30

An auto parts store with good selection, goid service and decent prices

Mi
Review №31

Pointed out the part I needed and said good luck matching them. Stores like this need to have knowledgeable associates to help out the customers. That was lacking at this location.

Ja
Review №32

Of the three major auto parts stores (Pep Boys, Auto Zone and Advance), I like this one the best. The quality of their aftermarket parts seem to be a little better than the others. They offer a lifetime warranty on manufacturing defects on parts sold. They can be a little pricier on some of their parts than their competitors. Orders can be placed online and then picked up at the store of your choice with a 15% discount. Overall, a very good experience.

HO
Review №33

The crew knew about cars and the products they sell.

St
Review №34

Counter people very helpful and knowledgeable

Ja
Review №35

I was on my way back to NYC and noticed one of my tail lights on my car were out.Wasnt going to risk driving on the highway with out a signal light.Searched for an AutoZone and sure enough the Advanced auto parts store was right there. Walked in, the person by the register looked up on the computer which bulb I needed. A few minutes later I walked out and replaced my bulb right there in the parking lot.And was on my way back home feeling much more safe.

Le
Review №36

I spent 25 minutes for pick up my items with Employee(Txxx). I buy 1+1 item through online. But he doesnt want to give me free item even I showed him the online promotion. He just repeated The promotion only in-store. So I request to return items and will purchase new one in order to apply promotion in the store. But he denined. Eventually he gave me free item after he spoke with his manager. So stupid situation and waste time.

br
Review №37

I dont like it...

Mr
Review №38

Overall quality of service here has dropped. Everytime I call for something the rep typically doesnt know if they have it, when theyll get it, or what stores do. In the past, they were more knowledgeable and checked other locations without me having to ask. Autozone has been outdoing them lately, which is a shame, because Advance is closer and was my preferred auto parts store. Customer service reps need better training. Hopefully things begin to improve again soon. 5 stars dropped to 2, room for improvement. 3/4/21.

TR
Review №39

Really happy with the customer service I received over the weekend. Hands down the best Ive received at any auto parts store ever.

Yu
Review №40

Opened late night, had my part ordered on the phone before I reached. Nice service

Wa
Review №41

Very easy to find what you want, sale representative explain very details about their products, they are professional

Fr
Review №42

Its a parts store like the rest. Unfortunately if the part isnt in the computer then they dont know what it is. Simply check online if you find it they can too.

Br
Review №43

Very helpful. Let us borrow tools to work on the car in the parking lot without buying them

D
Review №44

Go here to get parts. The staff doesnt talk much or offer help much. Just ask if your ready to check out. Could do better on the staff.

Bo
Review №45

Very good customer service and fair prices!

Da
Review №46

Extremely helpful even on the holiday! My experience started very bad but thankfully the manager Dan stepped in and saved the day! You guys really saved us over New Years!

Ih
Review №47

Outstanding staff.

Jo
Review №48

Good place nice and knowledgeable people good products aswell.

Sh
Review №49

Had everything I needed and swiftly ordered the parts I was looking for.

Ba
Review №50

Helpful

Mo
Review №51

Enjoyed my time in this store & was able to purchase what I came in looking for.

Mi
Review №52

Quality products and services and the women that work there are hot and ride harleys

wl
Review №53

Dan/manager is great !The staff is greatBest pricesGreat store

Ma
Review №54

Extremely rude! I needed help with my car battery, and they couldnt even help me. Their excuse was its too cold outside... Also, they were so rude, they didnt even bother telling me the difference between each of the product he pulled up on the screen. When I took the stuff I bought from here to my Mechanic, he said it was wrong. I also made sure it wasnt just my mechanic so I read many reviews, and of course it was the wrong item the employee made me buy. Very rude, would not be going back.

Jo
Review №55

Always find what I need,also they have good prices.

Li
Review №56

People were helpful

ba
Review №57

I went there today with a problem doing an at home oil change...The manager, Dominick, was so knowledgeable and helpful...i would definitely recommend this place!

Je
Review №58

Pretty good place to get parts for your car or truck. They also do free engine light check

Wi
Review №59

Very helpful staff to help you find what you are looking for quickly

Sa
Review №60

I love it, good prices

Ja
Review №61

Great staff!

Ca
Review №62

Employees didnt mind helping

Ja
Review №63

Small store but have mostly everything. Surprised when they didnt have the filter for my 16 Mazda cx-5.

Do
Review №64

Got what I needed at a convenient location.

B.
Review №65

Okay

Ti
Review №66

Wish they would give the same discount in the store that I get from their website.

Iv
Review №67

Got part needed, windshield wipers, on second try. Glad that I stayed until I got wipers which fit my car.

Le
Review №68

Fast service, very friendly

威武
Review №69

Didnt have parts were looking for.

Ra
Review №70

Awesome free rental tools.

An
Review №71

Good store

Bi
Review №72

Decent priced parts...

Do
Review №73

They just carry the bare essentials, not much in the way of options .

Fr
Review №74

A good service

Do
Review №75

Redeemed rewards coupon for oil on sale.

La
Review №76

On my way to visit my brother I discovered that my wipers on my Escape had been stolen. I stopped in at the Advance a couple of blocks from my brothers house and told them what happened. They got me the wipers I needed and even gave me a small discount.

Ch
Review №77

Awesome

Ma
Review №78

Go see Candice..... She knows what shes talking about....the rest.....not so much.....

Th
Review №79

Open 24/7 need i say more.

jo
Review №80

Great knowledgeable staff

Ro
Review №81

They beat the hell out of the others.

Ch
Review №82

Super helpful staff

Gi
Review №83

Good place

Cr
Review №84

Great place!!!

Ba
Review №85

Nice

do
Review №86

Usually has what what parts you need

Aa
Review №87

Nice supporting staff

Ro
Review №88

Thumbs up

Ne
Review №89

Good, Helpful

To
Review №90

Good guys

kh
Review №91

Long wait time

Wi
Review №92

Friendly staff

Da
Review №93

Accommodating

Pe
Review №94

Nice

Sc
Review №95

Lazy employees

Jo
Review №96

OK

Po
Review №97

Fast and efficient service

Ma
Review №98

The images of the map and the directions of the route are very good

Aq
Review №99

All car parts and paintings

Information
24 Photos
99 Comments
4.3 Rating
  • Address:376 NJ-18, East Brunswick, NJ 08816, United States
  • Site:https://stores.advanceautoparts.com/nj/east-brunswick/376-state-route-18?utm_medium=local&utm_source=yext-gmb&utm_content=gmb-2016-12-29&utm_campaign=aap
  • Phone:+1 732-387-7735
Categories
  • Auto parts store
Working hours
  • Monday:9AM–6PM
  • Tuesday:8AM–9PM
  • Wednesday:8AM–9PM
  • Thursday:8AM–9PM
  • Friday:8AM–9PM
  • Saturday:8AM–9PM
  • Sunday:8AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
Planning
  • Quick visit:Yes
  • LGBTQ friendly:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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