Did store pick up, like testing out different stores to see how they respond, this has to be the worst store i have done in store pickup with. If you are in a rush and heading out west, go to the roxbury location. Everyone was polite but staffing is definitely an issue, not management fault, but just a warning to all who rely on pickup. Also a couple of used syringes in the parking...

The wood cutting department is GREAT!!!! Rasul is excellent at getting the right measurements cut for us!!! After having a couple bad experiences at other Home Depot stores, we can always depend on Rasul being the right person to get our wood cut just right!! Really appreciate his dedication to his work and his excellent customer service as he always greets us with a smile. ✨

Most employees are very helpful and willing to help. But this guy who was cutting lumber def deserves the worst employee of the entire Home Depot. He was cutting a plywood for someone and clearly I was waiting to get the lumber cut. Of course he just left without saying anything. One of the employees called but he never showed. what a waste of time. I don’t know why/how he still has a job at this Home Depot.

Good home depot. Employees were helpful and helped me get the items I needed to co.plete my project. Will be returning here soon to start a new project.

Too many times, Ive gone to this store and they had exactly what I needed - EXCEPT - I couldnt buy it. Why not? The item was in an aisle that was blocked off because they were working in it. I dont understand why they have inventory for sale but they block customers from buying it. Anyway, it happened again today, so I left and went to Denville Hardware. They had what I needed, and they actually allowed me to buy it! Plus I feel much better knowing that I supported a local business.

Fantastic experience. After a nightmare of an experience in the Union NJ store on Route 22. We ended up here. Louie, from Lumber, Marcus and Bernadette unsure of their departments, but all three were super helpful in getting my husband and I taken care of with a large piece of outdoor carpet we required. From the stock roll all the way to the car... THANK YOU, THANK YOU..... Customer service is key. They did a great job. Thank you again

Absolutely the worst customer service ever! If I was a leader at corporate, I would be concerned about how some employees represent the company. Today, 5/21/21 around 7pm, my husband and I asked a question to a guy (older Caucasian male with glasses) that was standing right next to us restocking some items. First he was looking away while we were asking a question and started to pick a fight on a simple question. So I said you know what, it’s fine. And he said whatever and walked away.Soon after I went to the self check out area and asked to speak with a manager. The lady that was there called the manager and the manager never showed up. In fact, she said she doesn’t even know who’s on current shift.Clearly there is a broken system here whether it’s on the customer service side or even internal communication. Shame on this location for poor customer service and training!

They had no small pumpkins. Fortunately Stop and Shop had them at an amazing price.

Decent selection and quality. Good for quick items

Went to get a key copied. Machine broken. Pretty fundamental hardware service

Worst customer service desk imaginable. Might be the least attentive and slowest I’ve come across.

I had to copy keys for work and I expected it would be a problem and Id have to wait the whole process was so easy! What a great Home depot! From the moment I entered the building everyone was so accommodating I think I spent 10 mins in there total! Ill definitely return!

Great place. Costumer service has help me in location what I need even when I didnt know the name they guide me to the right direction. Definitely recommend

Not sure why this store has a phone number listed, have never managed to speak to anyone…

In and out great service 👍

Very clean and for a change a lot of workers. Very helpful when asking questions.

This place is an absolute JOKE. Had company come out 2 weeks ago to measure for carpet. Was supposed to receive an estimate within a few hours. I Called a week later. After 2 phone calls and being on hold for 15 minutes someone finally answered saying my file was on the wrong pile someone will call me in a hour. This is 5 days later. Still no phone call. Have currently been on hold for over 20 minutes. Its like no one works there. Even tried to ask for store manager. Apparently those are non existent there too. TERRIBLE

Customer service in Paint Department was outstanding. Checkout was the model of efficiency. Enjoyable vist.

No one picks up the phone, sometimes they directly hang up on you, this is the most ridiculous service you can get by phone

Nice a clean place.

Easy in & out. Self check out helps a lot when busy. Their search engine is the worst however

Picked up some pretty annuals to plant in pots on my deck & backyard.

Great store! I would like to acknowledge Bernie Camarda from the appliance department. I ordered appliances and by mistake my order was canceled. Bernie went out of his way. He found the appliances I ordered and he delivered himself in the day it was supposed to. Thank you Bernie, your caring and kindness to your customers make a difference in your clients” life. Thanks Hone Depot for hiring workers like Bernie 🙂🙂🙂🙂🙂🙂🙂🤗🤗🤗🤗

Always a great selection of products. You find all you need. Not specialized but overall you can get everything to get the job done.

Great almost one on one service which is almost missing in most of there stores. Almost has if I had a personal Concierge service.This store is a little on the crunchy small side compared to most of the other Home Depot.

We were in need of running a generator for a few hours and this location was conveniently in our route. We were able to get in and out in a reasonable amount of time considering all of the new procedures involving social distancing. The rental equipment was impeccably maintained and carefully inspected before it was passed along to us for our use. Their employees were very helpful and friendly and overall made for an extremely pleasant transaction. Thank you

Home depot in East Hanover, I visited on 11/23/2020. Todd went out of his way to find exactly what I needed. I dont often give reviews but because of Todds positive attitude I can not overlook his service. Thank you.

Excelent service Thank You Joel.

Best customer service ever had by Stephanie; Store Manager. Always taking the time to guide you on your needs. A person like her makes a difference; that’s what good customers service is all about.

Eh... wasnt a fan of this one in particular, had my mask under my nose and I had an employee come at me for pulling it up than ended up talking to a colleague who had her mask all the way off.... said nothing to her though about the mask... than I ask other employee (s) where something specific was both used their phones and pointed me in the wrong spots.... was definitely unhappy with the service there. Would definitely drive longer for better service.

Kudos to the HD team for help on 1/31/21. Our snowblower died (RIP Ol Snowy) right before a 3 day storm. We found 2 models, team helped us pick the right model for our needs (& it was not the more expensive one) and helped us load into our car. New machine is amazing! And we can always buy hand warmers as an add on.

Employees will help give you help with whatever you need or direct you to a different employee in the field of expertise.

Ordered over 5k in materials was delivered way late and damaged

I want to thank HD for hosting these really amazing DIY kids programs. Its really appreciated and gives me even more reason to come back to shop. Besides the crafty workshops, this location does a great job. Staff are helpful and willing to help if you need. Keep up the great work!

Very good experience in this home depot.Very well stocked and the people are very helpful.

No available flatbed carts and the workers were rude when asked where I could find more carts. Its like they do you a favor when answering a question

Least helpful staff Ive ever encountered in any retail environment. No one know where anything is and they send you on a wild goose chase with several different employees telling you different locations. Its like if you can fog a mirror you can get a job here

Spent an hour putting together a project with fittings and screws. Then I find out at check out the price is doubled what they labeled. Instead of $50, it’s going to be $100??? And the manager said the price on the computer is it. The label is wrong, let me know if you want it. Not even a word of sorry. What a joke. Lowe has the same products for the same lower price. I’m not sure what Homedepot is trying to pull. I guess switching prices and take advantage of people who don’t watch the price during checkout is what they are aiming for. Homedepot has hit rock bottom. Scam at its best.

My Earl loved it here but he passed

Its on the smaller side and kind of disorganized.

Very courteous, very knowledgeable. I came in a bit stressed one of the line managers made me laugh and i left getting great. She didnt have to, but she did put a smile on my face, Thank you

Very disappointed in this company. We ordered a dryer with installation and even after two months they reused to install it. Never using this company again

Mike and Henry in the paint section is top notch, impeccable service!

I helped my son installed a sink faucet. This is his first time to do this. Well done.

Well stocked, easy return and was doing a great job being covid safe.

I came here to pick up a few electrical items. Well marked isles make it easy to navigate the store. Self checkout was quick and easy. Ample parking. Clean restrooms. Store was clean and organized. A good shopping experience.

Home depot has a large selection of plants flowers, appliances, floor tiles, rugs and so much more for your home

It was as if, Maybe? This Home Depot used curbside pickup to clear their inventory of a damaged Hot Water Heater that had a manufacture date 17 months ago. The box was almost non existent and probably sat on the floor for 16 of those months. To this store manager, thank you.

Good experience..didnt like the herding around to check out

Okay staff.

Some of the staff are rude and are in dire need of some lessons on customer service. I was there to buy some spray paint and simply wanted to test out the opacity on the designated paint testing area on the floor. I was then yelled at by a worker named GARY who promptly told me you are not allowed to test it, i do not want to breathe in the fumes...you know what the color black looks like. not only did he startle me with his condescending attitude but he was also present for the previous customer that had also tested her paint and he did not BAT AN EYE. An all in all very uncomfortable shopping experience thanks to Gary.

This place is trash like the people who work here.

Dont like the layout

They have a very good selection of klein tools for electricians. I went there to pick up tools for a company job and was amazed at the variety

Home and building supplies, smaller than the one on Vauxhall. Out of gloves of a number of sizes for gardening and the staff directed me to the wrong place. Found most of what I needed though for some reason out of medium and small trash bins. Huh. Had better experiences at Home Depot, but the guys in lumber were friendly.

SURPLUS. PEACEFUL. NEVER ENDING. MATERIALS. UPSCALE SELECTION. ALL VARIETIES. START TO FINISH. !GARDENS!

Pretty much everything you need for any home improvement project... friendly and helpful staff!

Not crowded at all.. In and out...🙏

Security guard was a rock star. She saw my partner struggling to breathe and offered water or any other assistance. Helpful trip overall.

Well stocked HD location.

Its a homedepot pretty well kept nice staff

Seriously, you guys need to do better with customer service and I’m talking about the two men that work at the paint isle. They are so rude, they don’t want to help a customer with paint, why are you there? So miserable.

Rarely is the shopping experience at HomeDepot entirely satisfactory; out of stock, sales people less than helpful or not available, dirty stock.

Great floral garden center

Cant believe they had what I needed! Shelves need major stocking

Ok, but they wouldnt give store credit for a recent purchase, and I just bought them a week ago

Good workers are there they help me with what I needed to get in the aisles quick check out at Pleasant shopping experience

Due to COVID - 19, I waited in line outside the store for about 5 mins before entering. Not a long wait. Once inside the associates were more than willing to help. They went above and beyond to see that we got all of the items we needed for our DIY project. The store was as neat and clean.

Ive been going there the past couple of weeks and Im getting pretty dismayed at this location. Namely, the employees are full on working WITHOUT masks. Im sorry, but its a LAW! Wear a mask!! I talked to a white woman with short, light brown curly hair working in the appliances section without a mask (who sheepishly put it on when we asked her if we could ask a question). Another older man in the appliances section, who as he talked, his mask full on came down and started spitting on my husband - GROSS!!! There is a full on global pandemic and people have died - my husband - the one you spit on - had COVID in March and almost died! You think we want this again? You are breaking the law at this disputing location. Get your employees in line. I will be writing corporate. And whil your at it, some of your customers are wearing it below their nose. You need to tell them to put it up. Its disgusting.

I am giving 5 stars only because of Jerry, who helped me with window blinds even though the lady at front desk told me that they dont have any such service. Jerry patiently explained all about the blinds, measurement and install process. I finally scheduled the appointment for the measurement. I am really happy with the way he explained everything. I have been going to this HD for the last 6 months. I have to admit that this is the best service i ever got from anyone in this location.John Joseph

It’s an older store that seriously needs an update.

I am always working on some sort of home improvement project. Home Depot is close and convenient!

Sweet

Nice clean store very helpful staff

I wish I can give 0 star. I went in this store, purchased and paid for an extension ladder with the delivery fee. The ladder was supposed to be delivered the following Monday. I called to check on the status the day before. They cancelled my order without notifying me. They sold the ladder to someone else and told me they refunded back to my credit card. When i complained since it was only one in stock and none was available their response was oh yes, we sold someone elses patio set too. Wow, is this what they do? Take orders, take payment and sell to anyone else who wants them? I was promised they would contact me when the items are back in stock.A couple days later, I dont see refund. Called the store again. Ok refund might be sitting in the bank. But when I asked about notifying me when the items are back in stock the response was it doesnt work like that. Okay, it is ok to sell the items that is already paid for but it is not ok to notify the customer to make up their mistake even after they promised? Very not happy with the situation and how they handled.And no complaint line or corporate email?

Door department staff name Lakisha very rude and useless. Not interested in helping at all when I asked her to look for a door size.

Great help from sasha tonight, she is 200%, very helpful and she works very hard. I dint know that home depot had moving supplies . She educated us and gave excellent advice. Home depot has a gem, sasha. I will definitely go and explore the store more thoroughly!

Good price and a lot of staff

Everyone was rude. Customer service rolled her eyes at me. Paint employee literally dove into a shelf to pretend to be busy to avoid a question. I asked to see a manager to purchase the floor model of a discontinued paint sprayer and was basically screamed at by the employee not to waste her time. Ive had many similar experiences at the East Hanover location. Id rather drive 10 mins more to Lowes than deal with these people. Home Depot in Roxbury is drastically better.

Home depot is decently stocked and the workers are helpful. Dont expect 100% experts but they try.

This is a large Home Depot warehouse style store stocked with all the items you can find in a typical Home Depot. Because of its size it is also sometimes hard to locate items and there is no store directory. Staff will help if you can find someone and they are generally helpful. This store does have a nice and large garden center with many great items. Prices are competitive as you would expect. Parking at this location can sometimes be a challenge as it is part of a busy mall off NJ Route 10. Ive bought everything you can imagine here and used their ship-to-store feature several times with very good results.

Staff was incredibly helpful. This isnt even the closest Home Depot to me; I go out of my way because the staff is so accommodating.

Huge Store.Lots of Helpful Staff.

They have 4 people standing around together by the registers, and no one helping customers in the isles, where they belong !

If I could give this Home Depot negative stars I would!!! I wanted a storm door replaced and paid for the measurement for the new door. No one ever called me back since the space was measured. I wanted to order the door and have it installed. I had gone to the store and waited for 1/2 hour to speak to a representative who was busy with a customer and he ended up telling me to call back the next day. I have called and was not able to speak to a representative. I left messages but received no call back. I called and left messages for managers and received no call back. It has been 2 months and I still have not been able to order this door--not only have I not been able to order the door, but once I finally do, they already told me that the installers are backed up!!! I just got off the phone with the operator at this store who told me to call back tomorrow!!! WORST CUSTOMER SERVICE EVER!!!!!!! I cant even get my money back for the measurement so I could go somewhere else!!!

A lot of stuff is not in stock. But I guess you can understand given the circumstances.

Never have anything in stock. Most employees dont have a clue .

Poorly run, bad management and customer service

I called and was placed on hold for almost 20 minutes, to then be hung up on. Ive gone to the store and asked employees what I need help with and they either have no idea or say they arent from that department. They ended up having what I needed but took me 3 hours in the store to find it. Horrible customer service. Absolutely HORRIBLE

This is usually a very busy place, so be prepared with knowing where to look for what you need, if not just ask someone with an orange smock. If they dont have it in store Ive ordered it on like be and picked up at the store, which is convenient. This is the largest Home Depot in the US, believe it or not, even so, they dont carry everything

I want to make this clear...these comments do NOT apply to ALL Home Depot stores. I have had good experiences in other stores but this East Hanover location specifically, I have had the most issues with on the most consistent basis. I guess many of the local residents have some pretty low standards based on other reviews here. This is probably THE WORST Home Depot in the country. There is never anyone around to help. If you do manage to see someone down one of the long isles, they usually walking away from you as soon as you make eye contact. If you do happen to catch someone...SURPRISE!!, Sorry, not my department, let me go and find someone. That employee or any other, never to be seen again. Have a question? Dont bother..i have never walked out of that place with an answer. Need some actual help finding/reaching/cutting something? At this specific Home Depot, be prepared to find out just how unhappy they are that they have to be at work, while they attempt to help you out. The attitude of the employees along with the style of management at this Home Depot is a prime example of why American industry, manufacturing, and the overall blue collar class has failed to thrive against competition in other countries.

Nobody seems to be around to help. Unable to find a heavy duty cart for 48x96 panel boards. Spent 15 minutes waiting for someone to make a cut for me at the saw before I went up to the counter and asked again. Thankfully someone named Leon helped me out and even made me a deal on a scrap piece of wood. Only reason this isnt a one star is because of how helpful Leon was.

Very helpfull

Unlike times Ive gone there in the past the customer service was very good today. I went to have a couple keys made. When I went to check them one worked in the other one didnt. So I had to run back to the store. They reground the same key and I went back to the house and it still didnt work. One more trip back to Home Depot and they made a new key for me which did finally work. They were very nice and friendly. I understand sometimes these things happen and I certainly dont blame anyone for that. I do recommend the store

The holidays get to some people they shouldnt be at work

Nice place and has everything I really need to build some cool things

Absolutely terrible experience with delivery of our newly purchased washer and dryer. Rude, arrogant and unprofessional delivery team. They ignored our requests regarding where to put new appliances, and wanted to take both our old washer and dryer, while we requested only the dryer to be removed for recycling. While carrying appliances in the house, they were bumping into doors, doorways and walls. Absolutely careless attitude. We ended up sending those guys away and returning our new washer and dryer to the store. Will not deal with Home Depot anymore; going to buy the same appliances at another store.

The gentleman that brought my order to my car was very professional and polite. His name is Mike. Thanks again.

We like to shop there

Im not sure how to rate home depot I ordered a WiFi extender and tis three weeks I havent received it!....